Comune di Santa Margherita Ligure

What Comune di Santa Margherita Ligure does

The Comune di Santa Margherita Ligure is a public municipal government entity (Ente Locale) located in the Metropolitan City of Genoa, Liguria, Italy, providing local administrative services to residents, businesses, and tourists of the coastal Ligurian Riviera municipality. It operates under Italian public administration law (D.Lgs. 267/2000 and D.Lgs. 82/2005 CAD) and serves a population that includes both year-round residents and a significant seasonal tourist presence. Its service portfolio spans anagrafe and civil records, urban planning and building permits (SUE), business licensing (SUAP), environmental protection and waste management (TARI), public safety through Local Police, cultural programs, and administrative transparency.

The municipality has built a digital-first services platform centered on the Istanze Online Portal, developed on the Plone open-source CMS, with mandatory SPID/CIE/CNS authentication since October 2021 and PagoPA payment integration since January 2022. The platform comprises dedicated modules including Sportello Unico per l'Edilizia (SUE) for construction permits, Sportello Unico per le Attività Produttive (SUAP) for business licensing, Sportello Ambiente for environmental services, public land occupation management, and landscaping authorizations. A complementary Geographic Information System (Sistema Informativo Territoriale) built on the g3w-client provides territorial cartography and urban planning data. The portal is AGID accessibility-compliant (WCAG Level AA target) and GDPR-compliant.

Its revenue model is tax-and-fee based rather than commercial, with administrative service fees (e.g., €20 for administrative records access, €62 plus €16 stamp duty for certificates of urban destination, €75 for tree removal permits), the recurring TARI waste collection tax, and standard municipal taxes. Payments are processed exclusively through PagoPA. The municipality coordinates with Regione Liguria for regional oversight, with the Area Marina Protetta di Portofino and Parco di Portofino for environmental initiatives, with Camera di Commercio di Genova for SUAP coordination, and partners with technology vendor Gis&web SAS and water utility ACAM Acque for specialized platforms and services.

Name

Comune di Santa Margherita Ligure

Legal name

Comune di Santa Margherita Ligure

Website

https://comunesml.it

Company type

Public

Operating status

Operating

Headcount range

11–50 employees

Short description

Comune di Santa Margherita Ligure is an Italian municipal government entity providing local administrative services—including building permits, business licensing, environmental management, waste taxation, and digital citizen services—via an integrated online portal to residents, businesses, and tourists in the Ligurian Riviera.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Housing Programs, Urban Planning, and Community Development (925), Administration of Urban Planning and Community and Rural Development (92512), Justice, Public Order, and Safety Activities (922)

akta.pro primary industry

Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ)

akta.pro secondary industry

Land Administration & Cadastral Services (Public Land Records, Parcel Management) (BPAIANAH)

Keywords

• Municipal administration
• Public services
• Urban planning
• Waste management
• Local governance

Headquarters

HQ city

Santa Margherita Ligure

HQ country

Italy

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Municipal Taxes and Fees: The municipality collects various taxes and fees including TARI (waste collection tax), municipal taxes, and administrative fees for services such as building permits, environmental permits, business licenses, and public records requests.
2. Administrative Service Fees: Fees for administrative services including access to administrative records (€20.00), certificate of urban destination (€62.00 plus €16.00 stamp duty), tree removal permits in protected areas (€75.00), and various building/environmental permit fees processed through PagoPA.
3. TARI Waste Collection Tax: Municipal solid waste tax with potential reductions for composting (minimum 100 sqm garden/orchard required) and distance-based reductions for households located at least 500m from assigned waste collection points (300m for residents aged 75+).

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels5 records

Core offering

Comune di Santa Margherita Ligure is an Italian municipal government that delivers local administrative services to residents, businesses, and visitors of Santa Margherita Ligure in the Liguria region. Its core offerings include civil registry and anagrafe services, building and construction permits (SUE), business activity licensing through a single-window SUAP system, environmental authorizations, public space occupation permits, landscape authorizations, municipal tax collection (including TARI waste tax), local police services, and cultural/tourism programs. These services are delivered through physical municipal offices and an integrated digital portal (Istanze Online) with SPID/CIE authentication and PagoPA payments.

Product overview

Comune di Santa Margherita Ligure operates a unified digital services platform centered on the Istanze Online Portal, a web-based platform built on Plone CMS that provides multiple interconnected modules for administrative procedures. The core platform is supplemented by the Sistema Informativo Territoriale (SIT) for geographic information. Key modules include Sportello Unico per l'Edilizia (SUE) for construction permits, Sportello Unico per le Attività Produttive (SUAP) for business permits, Sportello Ambiente for environmental services, and the public land occupation module. The platform integrates with PagoPA for payments, SPID/CIE/CNS for authentication, and the g3w-client GIS system for territorial data. All services require digital identity (SPID/CIE/CNS) for access.

Differentiator

Problem solved

Functional benefit

Products and services

• Istanze Online Portal

Quantifiable outcome

• Free Night Bus service connecting Tigullio municipalities during summer season (July 1 - August 31)
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature3 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Regione LiguriacoreStrategic or Co-development PartnerRegional government authority overseeing the Liguria region. The municipality operates within the regional framework and follows regional regulations for urban planning, environmental protection, and administrative procedures. Regional coordination for fire prevention alerts and emergency management.
• Area Marina Protetta di PortofinocoreStrategic or Co-development PartnerMarine Protected Area covering the Portofino coastal zone. Joint environmental protection initiatives and sustainable tourism development for the marine ecosystem surrounding Santa Margherita Ligure.
• Parco di PortofinocoreStrategic or Co-development PartnerPortofino Regional Nature Park covering the inland territory. Collaboration on environmental protection, hiking trails, and nature conservation in the Portofino promontory area.
• Camera di Commercio di GenovaminorStrategic or Co-development PartnerChamber of Commerce of Genoa involved in the SUAP agreement for identifying areas of particular archaeological, historical, artistic, and landscape value for commercial activity location.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Halley Informatica: Italian software house providing back-office and citizen-facing systems (Halleyweb) to thousands of small and mid-sized Italian municipalities. Comparable as a direct supplier of the SUAP/SUE/TARI-type digital services operated by Santa Margherita Ligure.
• Municipium: The mobile/web platform provider visibly powering the Comune's app infrastructure (visible in the favicon URL). Operates a SaaS model serving hundreds of Italian municipalities with citizen-facing services, news, payments, and notifications — directly comparable as the technology layer underlying Santa Margherita Ligure's digital services.
• Diaphanum: Technology partner that operates the PagoPA spontaneous-payments front-end for Santa Margherita Ligure (visible in the payments URL). Comparable as a specialist e-government payments vendor for Italian public administrations.
• Gis&web: Niche SaaS provider of the public space occupation management platform (Occupazione Suolo Pubblico) used by Santa Margherita Ligure. Directly comparable as a municipal-government technology vendor with AGID-certified interoperability features.

Broad incumbents

• Engineering Group (Municipia): Major Italian IT group with a dedicated Public Sector/Municipia division providing digital platforms for municipal tax collection, land registry, and e-government services. Comparable as an established provider of municipal back-office systems used by Italian Comuni.
• Dedagroup Public Services: Italian IT services group providing software platforms (e.g., SICRAweb) for municipal property taxes, SUAP, SUE, and TARI to hundreds of Italian Comuni. Comparable as a vendor of the very administrative systems Santa Margherita Ligure operates.

Direct peers

• Comune di Sestri Levante: Terminal point of the Free Night Bus inter-municipal service and another Tigullio-area Comune. Operates an analogous set of municipal services with similar tourism, urban planning, and environmental protection responsibilities.
• Comune di Rapallo: Adjacent Tigullio municipality in the same Ligurian coastal tourism cluster. Operates the same municipal service stack (SUAP, SUE, TARI, local police) and shares inter-municipal initiatives like the Free Night Bus with Santa Margherita Ligure.
• Comune di Portofino: Direct neighboring municipality in the same Metropolitan City of Genoa with overlapping protected-area jurisdiction (Area Marina Protetta di Portofino). Highly comparable in scale, coastal-tourism profile, and administrative service mix.
• Comune di Genova: Larger Italian municipal government operating in the same Liguria region. Comparable as another Comune providing identical categories of administrative services (urban planning, SUAP, SUE, TARI, local police) under the same national regulatory framework (D.Lgs. 267/2000, PagoPA, SPID).

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/user/ComuneSML
• Facebookfacebook.com/ComuneSML
• Instagraminstagram.com/santamargheritaligureofficial
• LinkedInlinkedin.com/company/comune-di-santa-margherita-ligure

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Comune di Santa Margherita Ligure