What Arrow Express does

Arrow Express Ltd is a Malta-based, privately held freight forwarder and courier company headquartered in Marsa (Malta) with a UK hub in Colnbrook, Slough. The company provides an integrated logistics portfolio spanning airfreight and dangerous goods, international courier, seafreight (operated as an NVOCC), trailer services across Europe, 24/7 time-critical courier including AOG and ship spares, domestic courier and errand services within Malta and Gozo, project cargo for high-profile entertainment and enterprise clients, customs brokerage, and warehousing plus transhipment. It also operates the Shipping4Shopping consumer-facing package-forwarding brand in partnership with VIVA Xpress Logistics (UK), enabling Maltese shoppers to receive overseas e-commerce purchases via a UK address.

The technology backbone consists of proprietary customer and agent portals, a direct intranet link with Maltese customs authorities for real-time document processing, and an online tracking system that pushes automatic status updates. Distribution is hybrid: a direct sales team for enterprise freight (phone/email), a self-service website and portals for SME and consumer shipments, and a global agent footprint via the WQXS Network and the VIVA Xpress partnership. Pricing is uniformly transactional and weight-based, inclusive of 18% VAT, with pay-as-you-go billing across standard, express, economy, and Gozo delivery tiers.

The business operates a hybrid B2B/B2C go-to-market serving four segments: individual online shoppers (primary, via Shipping4Shopping), corporate and business customers (primary, full freight portfolio), aviation and maritime operators (secondary, AOG spares), and transit/shipping agents (secondary, transhipment). Revenue is generated exclusively through transaction fees on courier, freight, warehousing, and customs services, with regulatory certifications as a Regulated Agent (OMAS) and Authorised Postal Operator (MCA) providing market-access moats in Malta.

Name

Arrow Express

Legal name

Arrow Express Ltd

Website

https://arrow-express.eu

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Arrow Express Ltd is a Malta-based freight forwarder and courier providing airfreight, seafreight, time-critical, customs brokerage, warehousing, and e-commerce forwarding services via a UK hub to corporate clients and Maltese consumers.

Ownership category

akta.pro rank

Product category

Courier and Freight Services

NAICS

Freight Transportation Arrangement (488510), Freight Transportation Arrangement (48851), Couriers and Express Delivery Services (4921), Couriers and Express Delivery Services (492110), Marine Cargo Handling (48832)

SIC

Arrangement Of Transportation Of Freight & Cargo (4731), Deep Sea Foreign Transportation Of Freight (4412), Air Courier Services (4513), Transportation Services (4700)

akta.pro primary industry

Ocean Export Forwarding (Booking/VGM/SI/BL) (TLACABAF)

akta.pro secondary industries

FCL (Full Container Load) Ocean Forwarding (TLACABAA), Customs Brokerage for Ocean Shipments (Import/Export Clearance) (TLACABAG), Ocean Import Forwarding (Destination Handling/DO/ISF) (TLACABAE), Bills of Lading (B/L) & Sea Waybill Issuance/Management (TLACAHAA), Cross-Border E-commerce Ocean Forwarding (DDP/DDU) (TLACABAK)

Keywords

• International courier services
• Freight forwarding
• Customs brokerage
• Time-critical logistics
• Warehousing transhipment

Headquarters

HQ city

Valletta

HQ country

Malta

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Freight and Courier Services: Primary revenue stream from international and domestic courier services, airfreight, seafreight, and time-critical shipments. Charges based on weight with VAT.
2. Shipping4Shopping Service: Consumer-facing service enabling online shoppers to ship purchases from UK to Malta. Revenue from shipping fees based on weight, inclusive of VAT, with additional charges for Gozo delivery.
3. Warehousing and Logistics Services: Storage services in both free-zone and non-bonded areas, deconsolidation, sorting, repackaging, re-labelling, and transhipment services.
4. Customs Brokerage: In-house customs clearance services for shipments to/from non-EU countries, processed through direct link with customs authorities.
5. Project Cargo Services: Specialized handling services for high-profile jobs requiring dedicated attention and specialized transportation solutions.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

Arrow Express is a Malta-based logistics company providing total transportation solutions including international and domestic courier services, airfreight and dangerous goods handling, seafreight (LCL/FCL), trailer services across Europe, 24/7 time-critical courier for AOG and urgent spares, project cargo, in-house customs brokerage, and warehousing and transhipment services. It also operates Shipping4Shopping, a consumer package-forwarding service that gives Maltese online shoppers a UK delivery address and onward door-to-door shipping to Malta and Gozo.

Product overview

Arrow Express Ltd is a Malta-based logistics company offering a comprehensive portfolio of freight and courier services. The core offering includes international courier services operated in conjunction with VIVA Express, time-critical courier services for urgent shipments (24/7/365), seafreight services as an NVOCC, airfreight and dangerous goods handling, trailer services for European routes, project cargo for specialized logistics, domestic courier/errand services, customs brokerage, and logistics/warehousing/transhipment solutions. The company also offers Shipping4Shopping, a package forwarding service for online shopping from overseas sites to Malta using a UK hub.

Differentiator

Problem solved

Functional benefit

Brands

• Shipping4Shopping: Service allowing customers to shop from overseas online sites by providing a UK delivery address, with shipping to Malta or Gozo.

Products and services

• Airfreight & Dangerous Goods Full freight forwarding service to and from worldwide destinations on door-to-door, door-to-airport, or airport-to-door basis. Includes handling of dangerous goods and perishable cargo, plus charter service for oversized or large shipments on a 24/7 basis.
• International Courier
• Seafreight
• Trailer Services
• Time Critical Courier Service
• Domestic Courier / Errand Service
• Project Cargo
• Customs Brokerage
• Logistics, Warehousing & Transhipment
• Shipping4Shopping Package forwarding service enabling customers to shop from overseas websites that don't ship to Malta. Provides a UK delivery address (via VIVA Xpress Logistics), parcel registration, shipping to Malta/Gozo with door-to-door delivery. Registered shipments include tracking and email status updates.

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• VIVA Xpress Logistics (UK) LtdcoreStrategic or Co-development Partner · 29 November 2011Joint operators of the Shipping4Shopping service providing UK physical address for Maltese consumers to receive international online purchases. Arrow Express and VIVA Xpress Logistics collaborate as service providers, with VIVA Xpress providing the UK hub at World Xpress Centre, Colnbrook, Slough.
• WQXS NetworkcoreChannel Partner/ Reseller/ DistributorArrow Express is a member of the WQXS Network, enabling global courier solutions. The network connects carriers, agents, and GSAs for international freight operations.
• Malta Association of Airfreight ForwardersminorOthersProfessional industry association affiliation for airfreight forwarding companies in Malta.
• Express Association of MaltaminorOthersProfessional industry association affiliation for express courier companies in Malta.
• Office of the Manager, Airport Security (OMAS)coreOthersArrow Express is certified as a Regulated Agent with OMAS, enabling secure handling of air cargo.
• Malta Communications Authority (MCA)coreOthersArrow Express is authorised as a Postal Operator under MCA regulation.
• Major AirlinescoreChannel Partner/ Reseller/ DistributorArrow Express maintains relationships with all major airlines operating to and from Malta, enabling efficient and cost-effective airfreight services through direct forwarding or consolidation.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• GLS (General Logistics Systems): European parcel and logistics services provider operating B2B and B2C delivery across Europe. Comparable to Arrow Express on European parcel distribution and time-definite European courier services, though focused on road-based parcel rather than airfreight.
• FedEx: Global integrator offering international priority courier, freight forwarding, and customs brokerage across Europe including Malta. Comparable to Arrow on international courier and airfreight forwarding, but with own-controlled aircraft fleet and far broader service portfolio.
• UPS: Global parcel and freight services company operating in Malta via UPS Malta and partners. Overlaps with Arrow Express on international courier and freight forwarding, and competes for enterprise logistics contracts in pharmaceuticals (Novartis), electronics, and consumer goods.
• DB Schenker: Major European-headquartered freight forwarder and logistics provider offering land, air, and ocean freight plus contract logistics. Comparable to Arrow Express on European trailer services, airfreight forwarding, and multi-modal enterprise logistics.
• DHL Express: Global leader in international express delivery operating in over 220 countries including Malta. Directly competes with Arrow Express on international courier and time-definite delivery services, but at vastly larger scale with own-controlled global network rather than partner-reliant.
• Kuehne+Nagel: One of the world's largest freight forwarders with strong European and global airfreight/seafreight capability. Directly competes with Arrow Express on multi-modal freight forwarding, customs brokerage, and contract logistics for enterprise customers.

Direct peers

• MaltaPost: Malta's national postal operator offering domestic and international postal, parcel, courier, and customs services across Malta and Gozo. Most direct comparable to Arrow Express given shared Maltese market footprint, postal operator authorisation, and overlapping courier/mail product set.
• Skynet Worldwide Express: Global courier network operating via country-specific partner agents (a comparable agency-based model to Arrow's WQXS Network membership). Competes on international courier, time-definite delivery, and partner-network fulfillment across similar mid-market enterprise segments.
• VIVA Xpress Logistics: UK-headquartered courier and logistics partner of Arrow Express, jointly operating Shipping4Shopping service. Closest direct comparable as a similar-sized international courier with European hubs, providing door-to-door services and partner-network global reach.

Regional players

• Aramex: Middle East and North Africa-focused courier and logistics company with international express, freight forwarding, and customs services. Comparable to Arrow Express on Libya/North Africa trade lane operations and emerging-market courier expertise, though Aramex serves a different primary geography.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/arrow-expess-ltd

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Arrow Express