What Pet Space does

Pet Space Group Limited is a privately-held veterinary services group headquartered in Hong Kong and self-described as the largest veterinary group in the city. Founded in 2009, the group operates 11 animal clinics across Hong Kong Island, Kowloon, the New Territories, and outlying islands, plus a flagship hospital in Singapore, supported by 120+ licensed veterinarians and nurses and a wider workforce in the 251-500 range. Service offerings span general consultations, vaccinations, dental care, surgeries, diagnostic imaging (X-ray, ultrasound, ECG), 24/7 emergency care at two locations, senior pet care, microchipping, allergy testing, and grooming, with house-call veterinary services in selected New Territories districts. A differentiating element is the Chong Sheng Tang (寵生堂) clinic under the Hong Kong Veterinary Centre — Hong Kong's first dedicated Traditional Chinese Veterinary Medicine (TCVM) clinic — which integrates acupuncture, Tui-Na massage, herbal bath therapy, Chinese herbal medicine, and medicinal dietary therapy with Western veterinary practice.

The business is structured around three monetized pillars. The core is professional services revenue from clinical consultations, treatments, vaccinations, and emergency care, paid on a unit/transaction basis with promotional package pricing for vaccines (HKD $240-$350) and free TCM massage trials used as customer-acquisition tools. Complementary revenue comes from Pet Space Club, an e-commerce storefront selling curated pet food, treats, and prescription medications with veterinary-verified online prescription delivery, and from Pet Space Academy, an educational platform offering in-person and online pet-care courses — including a credentialed Basic Pet Care certificate developed in partnership with HKU SPACE — targeting pet owners, caregivers, and aspiring veterinary professionals. Distribution is direct-to-consumer across the clinic network with online booking, WhatsApp appointment scheduling, and house-call services as alternate channels.

The group is led by CEO Alan Lai, with senior clinical leadership including Dr. Gary Lo Ka Shun (Hospital Manager, The Ark) and Dr. Lawren Durocher-Babek (board-certified Small Animal Internal Medicine specialist). No external institutional investment, M&A activity, or public listing is disclosed. Operational momentum is evident from the 2021-2022 expansion wave (Singapore relocation, Chong Sheng Tang launch, Yuen Long 24-hour hospital, Ma On Shan 11th HK clinic), though no financial figures are publicly available.

Name

Pet Space

Legal name

Pet Space Group Limited

Website

https://petspace.group

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

251–500 employees

Short description

Pet Space Group Limited is Hong Kong's largest veterinary group, operating 11 clinics across Hong Kong plus a flagship hospital in Singapore, employing 120+ veterinarians delivering Western and Traditional Chinese Veterinary Medicine services to pet owners.

Ownership category

akta.pro rank

Product category

Veterinary Healthcare Services

NAICS

Veterinary Services (54194), Veterinary Services (541940)

SIC

Services-Health Services (8000)

akta.pro primary industry

Companion Animal Veterinary Clinics & Hospitals (AFAEANAA)

akta.pro secondary industries

Pet Massage Therapy (HSANAGAA), Pet Services (Grooming, Training, Daycare) (CRALAIAJ), Pet Errands & Pet Care Coordination (HSACAIAJ)

Keywords

• Veterinary services
• Pet healthcare
• Animal hospitals
• Traditional Chinese veterinary medicine
• Pet emergency care

Headquarters

HQ city

Hong Kong

HQ country

Hong Kong SAR China

HQ region

Asia

Offices12 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Marketing or Sales

Revenue model

1. Veterinary Consultation and Treatment Services: Revenue from general consultations, emergency services, surgeries, vaccinations, dental care, and other medical treatments across 12 clinic locations in Hong Kong and Singapore.
2. Pet Space Club E-commerce: Online store selling premium pet food, treats, and prescription medications vetted by veterinary team with online prescription delivery service.
3. Pet Space Academy Courses: Educational programs for pet owners, caregivers, and aspiring veterinary professionals including veterinary assistant training, pet first aid, and pet care courses.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels5 records

Core offering

Pet Space operates a network of 12 veterinary clinics and hospitals across Hong Kong and Singapore, providing comprehensive Western veterinary medical and surgical services for cats and dogs, including 24/7 emergency care, vaccinations, dental care, diagnostic imaging, and surgical procedures. The group also operates Chong Sheng Tang, Hong Kong's dedicated Traditional Chinese Veterinary Medicine clinic offering pet acupuncture, Tui-Na massage, herbal bath therapy, and Chinese herbal medicine, integrating Eastern and Western treatment approaches.

Product overview

Pet Space is a comprehensive veterinary services platform operating as Hong Kong's largest veterinary group with a network of 12 clinics across Hong Kong and Singapore. The portfolio consists of core 24/7 emergency hospitals (The Ark Veterinary Hospital and The Aim Animal Clinic), the Traditional Chinese Veterinary Medicine clinic (Chong Sheng Tang), educational platform (Pet Space Academy), and e-commerce store (Pet Space Club). Services span emergency care, senior pet care, dental services, vaccinations, surgery, diagnostic imaging, Traditional Chinese therapies (acupuncture, Tui-Na massage, herbal bath), and home call services. The ecosystem is unified by the 'Medutainment' concept combining Medical, Education, and Entertainment services for pets and their owners.

Differentiator

Problem solved

Functional benefit

Products and services

• The Ark Veterinary Hospital (24-Hour Emergency Hospital) 24/7 emergency veterinary hospital located in Sai Ying Pun, Hong Kong Island, providing round-the-clock medical services including first aid, intensive care, and surgical procedures with separate cat and dog wards and isolation facilities.
• The Aim Animal Clinic (24-Hour Emergency Clinic) 24/7 emergency veterinary clinic in Yuen Long, New Territories, offering emergency services with dedicated cat and dog wards and isolation facilities.
• Chong Sheng Tang (養生堂) Traditional Chinese Veterinary Medicine Clinic Traditional Chinese Veterinary Medicine clinic offering pet acupuncture, Tui-Na massage, herbal bath, Chinese medicine, and dietary plans, integrating Eastern and Western medical practices for comprehensive pet healthcare.
• Pet Space Academy Educational platform offering in-person and online courses for pet owners, caregivers, and animal enthusiasts, promoting 'Duty of Care' concept with professional knowledge and practical skills. Includes veterinary assistant training, pet first aid certification, and pet care courses.
• Pet Space Club (E-commerce Store) Online pet supplies store offering globally sourced premium food, treats, and prescription medications, all vetted by the veterinary team with online prescription delivery service.
• Home Call Veterinary Service In-home veterinary service providing consultations, vaccinations, microchipping, acupuncture, physiotherapy, blood tests, and wellness checks at pet owners' residences in Sai Kung, Tseung Kwan O, and Ma On Shan areas.
• Senior Pet Care Service Comprehensive health check and nursing care services for senior pets aged 7 and above, including blood tests, urinalysis, acupuncture, and Traditional Chinese therapy for age-related conditions.
• Pet Dental Care Service Veterinary dental services including scaling, extraction, X-rays, and oral health care to prevent dental diseases like plaque, tartar, gingivitis, and periodontitis.
• Pet Vaccination Service Preventive vaccination services for cats and dogs including DHPPi, L4, FVRCP, and rabies vaccines following recommended schedules from 6-8 weeks of age.
• Surgical and Diagnostic Imaging Services Comprehensive surgical procedures (sterilization, tumor removal, orthopedic surgery, soft tissue surgery, trauma repair, C-section) plus advanced diagnostic services including X-rays, dental X-rays, ultrasound scans (cardiac and abdominal), and ECG screening.
• Overnight Nursing Service Night-time nursing care from 7pm to 9am at Yuen Long clinic for hospitalized stable patients, provided by experienced nurses.

Quantifiable outcome

• 24/7 emergency care available year-round at 2 locations

Named customers1 record

Segments2 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Eight partnerships are on record, tiered minor.

• Meat the NextminorGTM or Marketing Partner · 19 June 2022Plant-based dog food brand partnering for Discovery Bay Father's Day Market event to showcase vegan dog food products.
• 毛毛元氣館 (MoMo Doggie Massage)minorGTM or Marketing Partner · 19 June 2022Pet massage service provider partnering for Discovery Bay Father's Day Market event offering Chinese massage demonstrations.
• Asia Veterinary Diagnostics Laboratory & HKVUSminorStrategic or Co-development Partner · 9 June 2022Supplier and business partner for the grand opening of Sai Sha Road Animal Hospital, providing diagnostic laboratory services.
• Hill'sminorStrategic or Co-development Partner · 9 June 2022Pet food brand partner for the grand opening of Sai Sha Road Animal Hospital.
• Royal CaninminorStrategic or Co-development Partner · 9 June 2022Pet food brand partner for the grand opening of Sai Sha Road Animal Hospital.
• Hong Kong Pet ClubminorStrategic or Co-development Partner · 9 June 2022Local pet organization partner for the grand opening of Sai Sha Road Animal Hospital.
• NIPPIminorStrategic or Co-development Partner · 9 June 2022Pet industry partner for the grand opening of Sai Sha Road Animal Hospital.
• HKU SPACEminorStrategic or Co-development PartnerEducational partnership with Hong Kong University School of Professional and Continuing Education for Pet Space Academy 'Basic Pet Care (Dogs and Cats)' certificate course.

Scale indicators5 records

Recent moves11 records

Expansion highlights6 records

Direct peers

• Veterinary Specialists Hong Kong (VSH): Hong Kong specialty and referral veterinary hospital offering advanced diagnostics, surgery, and internal medicine. Competes with Pet Space's Ark and Aim flagship hospitals for high-acuity referral cases in the same HK catchment area.
• Mount Pleasant Veterinary Group: Multi-site veterinary group headquartered in Singapore operating general practice and specialty hospitals — the most directly comparable chain to Pet Space in the same Singapore market, with overlapping services (general practice, surgery, hospitalization) and similar premium positioning.
• Animal Medical Centre (Hong Kong): Long-established veterinary hospital in Hong Kong offering general practice, emergency, and specialty services. Competes head-to-head with Pet Space's flagship Ark hospital on Hong Kong Island premium care.
• The Animal Clinic: Established chain of veterinary clinics in Singapore offering general practice, surgery, and emergency care. Comparable in scale and service mix to Pet Space's Singapore flagship, and an active competitor in the same cross-border market.
• Creature Comforts Veterinary Clinic: Singapore-based multi-clinic veterinary group providing general and specialty care. Comparable in tier-1 Asian urban market positioning and operational scale to Pet Space's regional footprint.

Regional players

• Bangkok Animal Hospital: Largest multi-branch veterinary hospital group in Thailand, offering general practice, specialty care, and 24-hour emergency service. Comparable as an Asian regional chain with similar scale and service breadth, though operating in a distinct market.

Broad incumbents

• Pets at Home Group: UK-based retail and veterinary services group combining pet supplies retail with a chain of in-store veterinary practices. Comparable through the clinic + retail (Pet Space Club) integration model though operating in a different geography.
• NVA (National Veterinary Associates): Large US-based veterinary hospital and clinic consolidator with a multi-site network across North America. Operates the same roll-up playbook and specialty/general practice mix that defines the broader veterinary chain category Pet Space operates in.
• CVS Group (UK): UK listed veterinary services group with extensive general practice and referral hospital network across the UK. Relevant as a successful multi-site veterinary operator demonstrating the consolidation playbook Pet Space is executing in HK.
• Mars Veterinary Health (VCA/Banfield/BluePearl): Mars Petcare's global veterinary hospital and clinic network including VCA and Banfield — one of the largest veterinary operators worldwide. Relevant as the dominant global incumbent whose M&A-led expansion model contrasts with Pet Space's organic HK build-out.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/petspacevets
• Instagraminstagram.com/petspace_group
• LinkedInlinkedin.com/company/petspacegroup

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pet Space