Service

What Service does

Service, Inc. of Illinois is a private nonprofit social service organization founded in 1989 by a coalition of more than 30 healthcare, social service, and advocacy organizations. The company provides Independent Service Coordination (ISC) to individuals of all ages with intellectual and developmental disabilities across 22 counties in Northern Illinois, currently serving over 13,000 individuals and families with a workforce of more than 210 professionals organized across four regional offices (Crystal Lake, Rockford, Aurora, Lombard, Joliet, Kankakee, Elgin, and Dixon).

The organization operates five core programs: the Prioritization of Urgency of Need for Services (PUNS) statewide database, Pre-Admission Screening (PAS) eligibility determination, Individual Service and Support Advocacy (ISSA) for Home and Community Based Services waiver enrollees, Child and Family Connections (CFC) early intervention for children from birth to age 3, and an Educational Advocate program for children ages 3-18. Service coordinators, including registered Qualified Intellectual Disability Professionals (QIDPs), deliver face-to-face coordination through in-home and community-based visits, with ISSA mandating four face-to-face visits per year. The underlying technology is a service coordination and case management platform supporting these programs; no proprietary AI or advanced technology components are described.

The business model is single-payer government contracting: all revenue derives from contracts with the Illinois Department of Human Services / Division of Developmental Disabilities, and all services are provided free of charge to enrolled individuals and families. The go-to-market motion is sales-led and field-based, relying on regional offices, community partnerships (The Arc of Illinois, Liga Family Advocate Program, McHenry County Mental Health Board), educational events (Transition Fairs, Know Your Options webinars), and a public website as demand generation channels. Since founding, the organization has served over 55,000 individuals in total.

Name

Service

Legal name

Service, Inc. of Illinois

Website

https://svcincofil.org

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

11–50 employees

Short description

Service, Inc. of Illinois is a nonprofit Independent Service Coordination agency providing advocacy and case management for individuals with developmental disabilities across 22 Northern Illinois counties, funded by State of Illinois DHS contracts and serving over 13,000 individuals annually.

Ownership category

akta.pro rank

Product category

Disability and Social Services — Independent Service Coordination

NAICS

Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Social Services (8300)

akta.pro primary industry

Assistive Technology & AAC for Young Children (EDACAFAL)

Keywords

• Independent service coordination
• Developmental disability services
• Early intervention programs
• HCBS waiver advocacy
• Case management agency

Headquarters

HQ city

Chicago

HQ country

United States

HQ region

North America

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. State Government Contract Revenue: Service, Inc. of Illinois operates under contracts with the State of Illinois Department of Human Services/Division of Developmental Disabilities. All service coordination and advocacy services are provided free of charge to individuals and families served. The organization receives government funding to coordinate services for individuals with intellectual and developmental disabilities across 22 counties in Northern Illinois.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Service, Inc. of Illinois provides Independent Service Coordination (ISC) to individuals of all ages with intellectual and developmental disabilities across Northern Illinois. It operates five core programs (PUNS waiting list enrollment, PAS eligibility determination, ISSA waiver advocacy, CFC early intervention, and Educational Advocate) delivered through four regional offices and a staff of over 210 registered Qualified Intellectual Disability Professionals, all funded under contracts with the Illinois Department of Human Services and provided at no cost to enrollees.

Product overview

Service, Inc. of Illinois is a social services organization providing independent service coordination to people of all ages with developmental delays and disabilities in Northern Illinois. The organization operates through four distinct programs: PUNS (Prioritization of Urgency of Need for Services) serves as a statewide waiting list database; PAS (Pre-Admission Screening) determines eligibility through comprehensive assessments; ISSA (Individual Service and Support Advocacy) provides ongoing advocacy for Medicaid Waiver participants; and CFC (Child and Family Connections) delivers early intervention services for children birth to age 3. An Educational Advocate program also serves children ages 3-18. All service coordination and advocacy services are provided free of charge under contract with the State of Illinois.

Differentiator

Problem solved

Functional benefit

Products and services

• Prioritization of Urgency of Need for Services (PUNS)
• Pre-Admission Screening (PAS)
• Individual Service and Support Advocacy (ISSA)
• Child and Family Connections (CFC)
• Educational Advocate

Quantifiable outcome

• Served over 55,000 individuals since 1989
• +2 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• McHenry County Mental Health BoardminorOthersCo-host of Transition and Resource Fair events for youth and young adults with disabilities. Events held at McHenry County Mental Health Board facility (620 Dakota Street, Crystal Lake). Partnership for annual fall resource fair featuring employers, education providers, housing and financial planners, and community resources.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Clearbrook: Clearbrook is an Illinois-based nonprofit providing residential, day, and therapeutic services to individuals with intellectual and developmental disabilities. Comparable as both are Illinois IDD-focused organizations funded significantly through state contracts serving overlapping populations and geographies.
• Helping Hand Center: Helping Hand Center is an Illinois-based nonprofit providing services for children and adults with developmental disabilities including therapy, residential, and day programs. Comparable as a regional Illinois IDD services provider with similar state contract funding and population focus.
• Ray Graham Association: Ray Graham Association is an Illinois-based nonprofit providing services for children and adults with developmental disabilities in the western Chicago suburbs. Comparable as a regional Illinois IDD services organization with overlapping programs and state contract funding sources.
• The Arc of Illinois: The Arc of Illinois is a statewide advocacy organization for individuals with intellectual and developmental disabilities. Directly comparable as both organizations serve the same IDD population in Illinois through advocacy, family support, and navigation of state service systems.
• Beverly Farm: Beverly Farm is a historic Illinois nonprofit providing residential and day services for adults with intellectual and developmental disabilities. Comparable as an Illinois IDD-focused organization serving overlapping populations through state-funded programs in similar service categories.
• Aspire: Aspire is an Illinois-based nonprofit providing services for children and adults with developmental disabilities, including residential, employment, and day programs. Comparable as a regional Illinois IDD services provider operating with similar state funding mechanisms and serving overlapping populations.

Broad incumbents

• Easterseals: Easterseals is a national disability services network providing services across the lifespan for individuals with disabilities, including developmental disabilities. Comparable as a broader incumbent in the IDD/disability services space with overlapping service categories, though operating at much larger national scale.
• United Cerebral Palsy (UCP): UCP is a national organization providing services and advocacy for individuals with cerebral palsy and other disabilities including developmental disabilities. Comparable as a broad incumbent in disability services and advocacy, with overlapping mission and service categories though broader national scope.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/svcincofil

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Service