XLABS

What XLABS does

XLABS Global (legal name XLABS) is a privately held enterprise B2B software and services company focused on experience management — the systematic measurement and improvement of employee and customer experience across organizations. The company sells its core platform, the Experience Management Centre (EMC) application, which provides visibility into experience across IT, HR, Central Operations, and Customer Experience functions, enabling leaders to measure, understand, and act on experience data at scale. The platform is paired with the XLA Library (a repository of proprietary frameworks for experience management), the XLA Accelerator (an implementation solution designed to reduce time-to-value), and XMO as a Service (a managed services offering for ongoing experience program operations).

The company monetizes through three streams: SaaS subscription licensing for the EMC application, professional services revenue from its XM & XLA Foundation and Practitioner training programs, and managed services revenue from XMO as a Service. Go-to-market is enterprise field sales, evidenced by consultative CTAs ("Book EMC Demo", "Book a Private Webinar") and a CEO/VP-level buyer profile spanning IT, HR, Operations, and CX business units. XLABS claims over 500 customers across every major sector, with named enterprise logos including BDO, NFUM, Heijmans, IKEA, and Computacenter. The company is headquartered in an unspecified location, holds a registered XLA® trademark, and operates a proprietary certification program (XLA Verified) that reinforces its methodology-led positioning. Public pricing is not disclosed; no funding rounds, headcount, or financial data were available in the source material.

Name

XLABS

Legal name

XLABS

Website

https://xlabs.nl

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

XLABS Global is a privately held enterprise software and services company that sells the Experience Management Centre (EMC) application alongside XLA frameworks, an implementation Accelerator, and managed services to help IT, HR, Operations, and CX leaders measure and improve employee and customer experience across 500+ customers globally.

Ownership category

akta.pro rank

Product category

Enterprise Experience Management Software

NAICS

Software Publishers (513210), Computer Systems Design Services (541512)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro industry

PRIMARYBPAAACAC

Software/Application Support (SaaS, Enterprise Apps)

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Technical Support & Helpdesk (IT/Device/Product Support)

Keywords

• Experience management software
• Enterprise experience measurement
• XLA framework
• Customer experience platform
• Employee experience analytics

Headquarters

HQ city

Amsterdam

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. EMC Software Application: SaaS-based experience management software platform providing visibility and measurement capabilities across enterprise functions. Revenue derived from software licensing/subscription for the EMC application.
2. Education and Training Services: XM & XLA Foundation and Practitioner training programs, including private webinars and upcoming training sessions. Professional services revenue from educational offerings.
3. XMO as a Service: Managed services offering for experience management operations, providing ongoing support and management of experience programs.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

XLABS Global sells the Experience Management Centre (EMC) enterprise software application, which provides visibility into employee and customer experience across IT, HR, Central Operations, and Customer Experience functions. The EMC platform is sold alongside the XLA Library of proven frameworks, the XLA Accelerator implementation solution, XMO as a Service managed operations, and XM & XLA Foundation and Practitioner education programs for enterprise customers.

Product overview

XLABS offers a platform-plus-modules architecture for enterprise experience management. The core offering is the Experience Management Centre (EMC) application, which provides measurement and analytics capabilities across employee and customer experience domains. This core platform is complemented by the XLA Library (a framework repository) and XLA Accelerator (implementation acceleration tool), which together enable faster deployment and standardised methodologies. Additional services include XMO as a Service for managed operations and a structured education programme covering Foundation and Practitioner-level training for XM and XLA methodologies.

Differentiator

Problem solved

Functional benefit

Brands

• Experience Management Centre (EMC): Application providing visibility into employee and customer experience across IT, HR, Central Operations, and Customer Experience.
• XLA Library
• XLA Accelerator
• XMO as a Service
• XM & XLA Foundation
• XM & XLA Practitioner

Products and services

• Experience Management Centre (EMC) Application

Quantifiable outcome

• Over 500 customers served across every major sector
• +1 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• Partner EcosystemminorOthersThe website references a 'Partners' page but no specific named partners are detailed in the source content. The company appears to have a partner program for experience management implementation and reselling.

Scale indicators1 record

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• ServiceNow: ServiceNow is a broad enterprise platform whose Employee and Customer workflows increasingly overlap with experience management (e.g., HR Service Delivery, CSM). It competes indirectly with XLABS for IT, HR, and CX budgets and benefits from massive installed base and platform distribution.
• NICE: NICE is a large enterprise software vendor covering customer experience, workforce engagement (NICE WFM), and AI-driven analytics. It overlaps with XLABS' CX/Central Operations lane and serves many of the same Fortune 500 buyers.
• Genesys: Genesys is a leading contact-center-as-a-service and customer experience platform with workforce engagement and journey orchestration. While delivery-focused versus XLABS, it competes for CX operations budget and increasingly offers employee experience analytics.
• Verint: Verint provides workforce engagement, customer engagement, and experience analytics solutions to large enterprises. While broader than XLABS, it competes in experience measurement, contact-center analytics, and operational improvement across CX and EX.

Direct peers

• Workday Peakon: Workday Peakon (formerly Peakon) is an enterprise employee experience/listening platform owned by Workday and integrated with the Workday HCM suite. It is the most direct competitor in XLABS' HR/employee-experience lane and benefits from deep HR-system distribution.
• Medallia: Medallia is a leading enterprise experience and customer feedback management platform with strong overlap across employee experience, CX analytics, and operational signals. It competes for the same enterprise XM budget as XLABS and serves marquee global brands.
• Qualtrics: Qualtrics is the dominant enterprise experience management (XM) platform covering employee and customer experience measurement, analytics, and action — the most direct competitive analog to XLABS' EMC application. Both sell horizontally into HR, CX, IT, and operational functions at large enterprises.
• Momentive (SurveyMonkey): Momentive, the parent of SurveyMonkey and GetFeedback, offers enterprise-grade experience management and survey solutions for employee and customer feedback. It targets similar mid-market and enterprise buyers as XLABS with a comparable SaaS + insights model.
• InMoment: InMoment is an integrated CX and EX platform combining surveys, text/speech analytics, and AI-driven actioning. It targets the same enterprise buyers (CX, HR, Operations leaders) as XLABS and competes on experience measurement and improvement outcomes.

Emerging players

• Forsta: Forsta is an experience and research-technology platform combining survey, CX, and employee engagement tooling formed from the merger of Confirmit, Dapresy, and others. It competes with XLABS in employee and customer experience measurement, particularly in Europe.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about XLABS