Trellis Seniors Services

What Trellis Seniors Services does

Trellis Seniors Services Ltd. is a family-owned private management services company that designs, builds, and operates long-term care homes for seniors with complex care needs in British Columbia, Canada. Founded over 20 years ago by Mary McDougall and her husband Dan, the company operates four purpose-built care homes totaling approximately 568 beds: Gemstone Care Centre in Kamloops (130 beds, opened 2013), Hamilton Village Care Centre in Richmond (opened May 2020), Creekstone Care Centre in North Vancouver (180 beds, opened April 2021), and Silverstone Care Centre in Sechelt (128 beds, opened January 2024). Each home uses a community-style layout with small neighborhood groupings of roughly 15–16 private bedrooms, ensuite bathrooms, and shared dining areas, lounges, bathing spas, and outdoor access, and delivers 24-hour professional nursing care for residents with dementia and aging-related conditions through multidisciplinary teams.

The company's core technology is its person- and family-centered care model, supported by operational leadership, evidence-based practices, and standard operating systems for senior care. The single notable proprietary technology deployment is Tochtech Technologies' Toch-Sleepsense sleep monitoring system at Hamilton Village, which uses high-precision sensors placed under bed frames to detect body movement, vital signs, and bed-exit events in real time, with notifications to the care team. The system was implemented in January 2023 with funding support from EquipCare BC, an $8 million Ministry of Health program managed by the BC Care Providers Association.

Trellis's revenue model is dominated by government-funded contracts with BC's regional health authorities — Vancouver Coastal Health for Creekstone and Silverstone, and Interior Health for Gemstone — under which residents are assessed and placed by the health authority itself. Trellis also offers a limited number of private-pay long-term care beds at Gemstone for residents not accessing funded services. Pricing is not publicly disclosed, and the company does not sell directly to consumers in the conventional sense, with access to funded care coordinated exclusively through the health authorities. Beyond direct care, the company markets to families and communities through its website, Facebook pages, newsletters, and community events such as the Terry Fox Run and Cycling Without Age trishaw rides. It is certified by Accreditation Canada, licensed under BC's Community Care and Assisted Living Act, and has earned the 2021 Fortis BC Efficiency in Action Award and the 2025 HEABCs Leading Workplace Health & Safety Practices Affiliate Award.

Name

Trellis Seniors Services

Legal name

Trellis Seniors Services Ltd.

Website

https://trellisseniors.ca

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

1–10 employees

Short description

Trellis Seniors Services Ltd. is a family-owned British Columbia operator that designs, builds, and runs four long-term care homes (about 568 beds) for seniors with complex care needs, primarily under contracts with Vancouver Coastal Health and Interior Health.

Ownership category

akta.pro rank

Product category

Long-Term Care Services

NAICS

Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (6233), Nursing and Residential Care Facilities (623), Assisted Living Facilities for the Elderly (623312)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Skilled Nursing Care Facilities (8051)

akta.pro primary industry

Assisted Living with Enhanced Care / High-Acuity (Aging-in-Place) (HLADABAC)

akta.pro secondary industries

Chronic Care & Complex Care Management (HSABAIAD), Care Navigation & Service Coordination (Medical, Social, Community) (HSABAIAB)

Keywords

• Long-term care services
• Senior living facilities
• Assisted living care
• Dementia and aging care
• Licensed care homes

Headquarters

HQ city

Richmond

HQ country

Canada

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Government-Funded Healthcare Contracts: Primary revenue from contracted long-term care services with regional health authorities (Vancouver Coastal Health and Interior Health). Trellis operates as part of BC's Funded Healthcare System, providing 24-hour professional care for residents with complex care needs.
2. Private Pay Long-Term Care Beds: Gemstone offers a limited number of private pay long-term care beds in addition to funded beds, providing supplemental revenue from direct-pay residents.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Trellis Seniors Services Ltd. is a family-owned management services company that designs, builds, and operates long-term care homes in British Columbia, delivering 24-hour professional nursing care for seniors with complex needs including dementia. The company operates four care homes (Gemstone, Creekstone, Silverstone, Hamilton Village) contracted primarily with Vancouver Coastal Health and Interior Health, with supplementary private-pay beds. Care is grounded in a person and family-centered philosophy within purpose-built, community-style neighborhood design.

Product overview

Trellis Seniors Services Ltd. is a family-owned senior care management services company that designs, builds, and operates long-term care homes across British Columbia. The company operates four care centres: Gemstone Care Centre in Kamloops (opened 2013, 130 beds), Creekstone Care Centre in North Vancouver (opened 2021, 180 beds), Silverstone Care Centre in Sechelt (opened 2024, 128 beds), and Hamilton Village Care Centre in Richmond (opened 2020). All homes follow a community-style living model with small neighbourhood groupings, private rooms with ensuite bathrooms, and provide 24-hour professional nursing care specializing in aging and dementia needs. The organization is guided by principles of person and family-centred care, focusing on 'creating joy in life and aging' through caring, connecting, and celebrating.

Differentiator

Problem solved

Functional benefit

Products and services

• Gemstone Care Centre Long-term care home in Kamloops, BC providing 24-hour professional nursing care for seniors with complex and dementia needs in community-style neighborhood groupings; contracted with Interior Health with limited private-pay beds available.
• Creekstone Care Centre Long-term care home in North Vancouver, BC providing 24-hour professional nursing and allied health services for up to 180 seniors; contracted with Vancouver Coastal Health as part of BC's Funded Healthcare System.
• Silverstone Care Centre Long-term care home in Sechelt, BC providing 24-hour professional care including nursing, healthcare aides, recreation therapy, dietary and social work for 128 seniors; contracted with Vancouver Coastal Health.
• Hamilton Village Care Centre Long-term care residence in Richmond, BC offering person and family-centered care including innovative sleep-safety monitoring via the Toch-Sleepsense system; part of BC's funded healthcare system.

Quantifiable outcome

• Expected to save more than 1,600 gigajoules (GJ) of natural gas per year through energy-efficient upgrades at Hamilton Village

Named customers4 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature1 record

Partnerships

Eight partnerships are on record, tiered core and minor.

• Tochtech TechnologiescoreTechnology or Integration · 1 January 2023Tochtech Technologies partnered with Hamilton Village Care Centre to implement the Toch-Sleepsense sleep monitoring system - an innovative, award-winning sleep sensor and bed-exit safety device. The technology uses high-precision sensors and algorithms to provide real-time information on resident movement and health status, enhancing safety and quality of care.
• EquipCare BCcoreStrategic or Co-development Partner · 1 January 2023EquipCare BC, managed by BC Care Providers Association with an $8 million grant from B.C.'s Ministry of Health, partnered with Trellis to enable innovative care solutions like Sleepsense. The program provides funding for vital infection control, safety, and quality of life items for long-term care operators.
• Cycling Without Age - North Shore ChapterminorStrategic or Co-development PartnerCreekstone Care Centre works in partnership with Cycling Without Age - North Shore Chapter to provide trishaw bike rides for residents. Recreation staff are trained as pilots to operate the trishaw, enabling residents to enjoy fresh air and scenery from the community's trails.
• Vancouver Coastal HealthcoreStrategic or Co-development PartnerVancouver Coastal Health is the contracted health authority partner for Creekstone Care Centre and Silverstone Care Centre. Trellis operates as a contracted Long Term Care Provider within BC's Funded Healthcare System, with placement and assessment coordinated through the health authority.
• Interior HealthcoreStrategic or Co-development PartnerInterior Health is the contracted health authority partner for Gemstone Care Centre in Kamloops. Trellis operates as a contracted Long Term Care Provider within BC's Funded Healthcare System, with placement and assessment coordinated through Interior Health.
• Kasper DevelopmentminorStrategic or Co-development PartnerKasper Development managed and coordinated the building work for Hamilton Village Care Centre, demonstrating trusted partnership in construction and development of care facilities.
• Derek Crawford ArchitectsminorStrategic or Co-development PartnerDerek Crawford Architects provided architectural plans for Hamilton Village Care Centre and other Trellis facilities, contributing to the design vision of purpose-built senior care homes.
• Accreditation CanadacoreStrategic or Co-development PartnerTrellis Seniors Services is certified for quality by Accreditation Canada, which provides independent review and onsite surveys confirming quality standards and practices. This accreditation is a foundational pillar for the organization's quality assurance.

Scale indicators6 records

Recent moves11 records

Expansion highlights5 records

Direct peers

• Chartwell Retirement Residences: Chartwell (TSX: CSH.UN) is a major Canadian owner/operator of retirement residences and long-term care homes, with a strong Ontario/BC presence. Comparable in operating model — purpose-built seniors' housing with a mix of funded and private-pay residents.
• Revera Inc. Revera is one of Canada's largest owners, operators, and investors in seniors' accommodation, with long-term care and retirement living homes across multiple provinces including BC. It is a directly comparable private operator running contract-funded LTC beds at similar scale to Trellis.
• Extendicare Inc. Extendicare (TSX: EXE) operates a Canadian long-term care and home health platform with a meaningful Western Canada presence. Its mix of government-funded LTC beds and contracted services makes it one of the closest publicly traded comparables to Trellis.
• Sienna Senior Living Inc. Sienna Senior Living (TSX: SIA) operates long-term care, retirement, and assisted living residences across Canada, including BC, under both public funding contracts and private pay. It is a directly comparable public peer with similar resident profile and contract structure.
• AgeCare Health Services: AgeCare operates long-term care, assisted living, and supportive living communities across Western Canada, including BC. Its combination of government-funded LTC contracts and private retirement living mirrors Trellis's hybrid revenue model.

Regional players

• Retirement Concepts: Retirement Concepts is a BC-based owner and operator of seniors' living communities, including long-term care and assisted living. Directly comparable as a regional BC operator with overlapping care levels and geographic footprint.
• Baptist Housing Society of BC: Baptist Housing is a faith-based, nonprofit provider of independent living, assisted living, and long-term care across BC. Comparable as a BC multi-site operator serving the same health-authority contract framework as Trellis.

Broad incumbents

• Amica Senior Lifestyles: Amica is a Canadian premium retirement living operator focused primarily on independent living and assisted living, with limited LTC exposure. Comparable as a broader incumbent in BC seniors' housing but not a direct LTC peer.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/CreekstoneCare
• LinkedInlinkedin.com/company/trellis-seniors-services-ltd

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Trellis Seniors Services