Palm Glen Animal Hospital

What Palm Glen Animal Hospital does

Palm Glen Animal Hospital is a single-location, full-service small animal and exotic veterinary hospital in Phoenix, Arizona, established in 1994 and operating as a portfolio company within National Veterinary Associates (NVA). The practice serves pet owners across Phoenix and Glendale in Maricopa County, delivering in-person medical, surgical, and dental care for dogs, cats, exotic pets, livestock, and wildlife through a team of three DVMs (Dr. Bernard Mangone, Dr. Michelle O'Brien, Dr. Camryn Carlson) and approximately 10 additional clinical and client-care staff.

The hospital's core capability is full-scope veterinary service delivery supported by an in-house diagnostic and surgical suite. Diagnostic assets include radiography, ultrasound, EKG, endoscopy, bronchoscopy, and laboratory testing; surgical capabilities cover soft tissue and orthopedic procedures (including TPLO and TTA), spay/neuter, and advanced pain management. The practice is also federally accredited to issue domestic and international pet travel health certificates. A distinguishing capability is exotic pet medicine, anchored by Dr. Mangone, with the practice claiming to be the only clinic in the Phoenix Valley offering CLAW Wellness Plans for birds, rabbits, ferrets, and guinea pigs.

Revenue is generated through professional service fees (consultations, diagnostics, surgery, specialty care such as cardiology, dermatology, oncology, and neurology), subscription-based preventive wellness plans (PawPlans for cats and dogs; CLAW for exotic pets, with up to 25% savings versus à la carte pricing), an online store for pet food and supplies, and travel certificate issuance. Distribution is primarily direct in-person at the Phoenix facility, augmented by Vetstoria-powered online appointment booking, the PetOne mobile app, and a direct-to-consumer e-commerce storefront — all leveraging NVA's centralized technology and marketing infrastructure.

Name

Palm Glen Animal Hospital

Legal name

Palm Glen Animal Hospital

Website

https://palmglenanimalhospital.com

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

11–50 employees

Short description

Palm Glen Animal Hospital is a full-service Phoenix, Arizona veterinary hospital established in 1994, offering medical, surgical, and dental care for dogs, cats, exotic pets, livestock, and wildlife under National Veterinary Associates (NVA). It serves pet-owning households across the Phoenix and Glendale areas with an unusually strong exotic pet specialty.

Ownership category

akta.pro rank

Product category

Veterinary Services

NAICS

Veterinary Services (54194), Veterinary Services (541940)

SIC

Services-Health Services (8000)

akta.pro primary industry

General Practice Veterinary Clinics (Wellness & Primary Care) (HLAMAAAA)

Keywords

• Veterinary hospital services
• Exotic pet medicine
• Small animal care
• Pet wellness plans
• Veterinary surgery

Headquarters

HQ city

Phoenix

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Veterinary Services: Comprehensive veterinary medical, surgical, and dental care services for small animals and exotic pets. Services include wellness exams, vaccinations, diagnostic testing, surgery, dentistry, and specialty care in cardiology, dermatology, oncology, neurology, and other disciplines. Revenue generated through consultation fees, procedure fees, and treatment charges.
2. Diagnostic Services: In-house diagnostic laboratory services, radiography (X-rays), ultrasound, EKG, endoscopy, bronchoscopy, and allergy testing. Charges based on type of diagnostic procedure performed.
3. Online Store - Pet Products: Well-stocked online store for pet food, products, and supplies. E-commerce revenue from direct product sales to pet owners.
4. Wellness Plans (PawPlans/ClawPlans): Subscription-based wellness plans offering up to 25% savings on veterinary care for cats, dogs, and exotic pets. Monthly or annual payment plans for preventive care coverage.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

Palm Glen Animal Hospital delivers full-service veterinary medical, surgical, and dental care for small animals (dogs and cats) and exotic pets (birds, reptiles, small mammals, and select livestock) from its Phoenix, Arizona location. Offerings include wellness exams, vaccinations, in-house diagnostic imaging and laboratory services, soft tissue and orthopedic surgery, specialty care in cardiology, dermatology, oncology, neurology, ophthalmology and other disciplines, dentistry, microchipping, end-of-life care, and federally accredited pet travel certificates. Customers also subscribe to PawPlans or CLAW Wellness Plans and purchase products through an online store.

Product overview

Palm Glen Animal Hospital is a full-service small animal and exotic veterinary hospital offering comprehensive medical, surgical, and dental care. The hospital operates as a single-location practice providing a unified suite of services including general wellness, diagnostic imaging, specialty medical care, surgery, and end-of-life services. Their product portfolio centers on veterinary healthcare delivery through in-person clinic visits, supported by the PetOne mobile app for appointment management, wellness subscription plans (Paw Wellness Plans for dogs/cats and Claw Wellness Plans for exotic pets), and an online store for pet supplies. The practice is part of National Veterinary Associates (NVA), a larger veterinary hospital network.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• Up to 25% savings on veterinary care through PawPlans wellness plans
• +2 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature8 records

Partnerships

One partnership is on record.

• National Veterinary Associates (NVA)coreOthersPalm Glen Animal Hospital is part of National Veterinary Associates (NVA), a major veterinary hospital network. NVA provides corporate support including HR, marketing infrastructure, technology platforms (PetOne app), privacy policy administration, and operational framework. The hospital leverages NVA's brand infrastructure, website platform, and business systems.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Arizona Exotic Animal Hospital: Phoenix-area veterinary practice exclusively focused on exotic pets (birds, reptiles, small mammals). Direct competitor in the exotic medicine niche that Palm Glen differentiates on with CLAW Wellness Plans.
• Ahwatukee Animal Care Hospital: Local Phoenix-metro small animal veterinary hospital offering comparable general practice, surgery, and dental services to dog and cat owners in adjacent neighborhoods.
• Adobe Animal Hospital: Long-established Phoenix-area small animal and exotic veterinary hospital. Comparable in service breadth (general practice, exotics, surgery) and in serving the same Maricopa County client base.
• North Phoenix Animal Hospital: Nearby small animal hospital serving similar Phoenix demographics with comparable wellness, surgery, and dental offerings — direct geographic competitor for routine veterinary services.

Broad incumbents

• BluePearl Pet Hospital: Specialty and emergency veterinary hospital operator with Phoenix locations. Comparable on specialty services (cardiology, oncology, surgery) that Palm Glen offers in-house, though at larger scale and 24/7 capability.
• VCA Animal Hospitals: One of the largest U.S. veterinary hospital networks with multiple Phoenix-area locations. Directly comparable as a multi-specialty small animal + exotic-capable veterinary chain competing for the same Phoenix pet owner customers.
• Banfield Pet Hospital: Nation's largest veterinary chain, co-located inside PetSmart stores including Phoenix locations. Competes for routine wellness, vaccinations, and preventive care — the same core dog/cat service Palm Glen offers.

Emerging players

• PetSmart Veterinary Services: Through Banfield and other partnerships, PetSmart has been expanding in-store and standalone vet clinics. Represents the broader pet retail consolidation trend that pressures independent and NVA-affiliated clinics on price and convenience.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/palmglenanimalhospital

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Palm Glen Animal Hospital