Bank Mestika Dharma

What Bank Mestika Dharma does

PT Bank Mestika Dharma, Tbk. is a regional commercial bank headquartered in Medan, Indonesia, founded in 1955 and publicly listed on the Indonesia Stock Exchange (idx:BBMD). The bank operates a traditional branch-based distribution model with 14 branches, 39 sub-branches, 13 cash service sub-branches, and 54 CRM units across Sumatra, Jakarta, Surabaya, Palembang, Lampung, and Semarang. It serves two primary customer segments — individual consumers and business/corporate customers (including exporters, importers, and MSMEs) — with secondary focus on students, exporters of natural resources (DHE accounts), and government bond investors. The bank completed 142 customer complaints in 2025 with a 95.07% resolution rate, indicating active retail engagement.

The bank's technology stack includes a core banking platform with digital banking applications (Mestika Mobile, Internet Banking, and the MiND digital banking app enabling online account opening), supporting 24/7 retail and corporate transactions. It integrates with national payment infrastructure including QRIS, GPN, BI-FAST, SWIFT for international transfers in six currencies, and Bank Indonesia's regulatory systems. The bank is licensed by OJK, supervised by Bank Indonesia, and is a participant in the LPS deposit insurance scheme with coverage up to Rp 2 billion per depositor. No public API, SDK, or developer portal is offered, and no AI/ML capabilities are disclosed.

Bank Mestika generates revenue primarily through interest income from its lending portfolio (consumer loans like KPR, KPM, KMG, KPT and business loans like KMK, KI, and Trade Finance), fee and commission income from transactions, and bancassurance commissions from insurance distribution partnerships with Great Eastern Life Indonesia and Tokio Marine Life Indonesia. The bank also earns forex margins from money changer and telegraphic transfer services. Pricing across products is subscription-based with monthly fees (e.g., Tabungan Mestika at Rp 5,000/month), minimum balance requirements, and transaction fees. Revenue has declined approximately 22% from Rp 73.26 trillion in 2021 to Rp 57.29 trillion in 2025, with net income declining approximately 47% over the same period, indicating sustained financial pressure.

Name

Bank Mestika Dharma

Legal name

PT Bank Mestika Dharma, Tbk.

Website

https://bankmestika.co.id

Company type

Public

Founded year

1955

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

PT Bank Mestika Dharma is a publicly listed Indonesian regional bank headquartered in Medan, founded in 1955, providing consumer and business banking services through 14 branches across Sumatra and Java.

Ownership category

akta.pro rank

Headquarters

HQ city

Medan

HQ country

Indonesia

HQ region

Asia

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Interest Income from Lending: Primary revenue stream from interest earned on consumer loans (KPR, KPM, KMG, KPT Kavling) and business loans (KMK, KI, Trade Finance). Interest rates vary by product type, tenure, and borrower profile.
2. Fee and Commission Income: Fees from transaction services including ATM transactions, transfers (SKN, RTGS, BI-FAST), auto-debit payments, virtual accounts, and account administration. Also includes forex trading margins from money changer and telegraphic transfer services.
3. Bancassurance Commission: Commission income from distribution of insurance products (Great Eastern Life Indonesia and Tokio Marine products) through the bank's branch network, including Great Wealth Assurance, TM Legacy Protection, TM Idaman, and Great Prestige Protector.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels4 records

Core offering

Bank Mestika Dharma is an Indonesian commercial bank providing deposit products (savings, current accounts, and time deposits in IDR and foreign currency), consumer loans (housing, vehicle, multi-purpose, and land), business credit (working capital and investment loans), trade finance services, digital banking channels, and bancassurance products. The bank serves both individual consumers and corporate clients through an extensive branch network across Sumatra and Java, supplemented by mobile and internet banking platforms.

Product overview

Bank Mestika Dharma operates a multi-product banking platform organized across consumer (Konsumer) and business (Bisnis) segments, offering deposit products (savings and current accounts in IDR and foreign currency), lending products (consumer and commercial loans), trade finance, digital banking channels, and bancassurance partnerships. The deposit portfolio includes 8 savings variants (Tabungan Mestika, Tabanas, Tabungan Kesra, TabunganKu, Tabungan Mestika Batik, Tabungan SimPel, Tabungan Mestika Dolar, Tabungan Setia) and 4 current account types (Giro IDR, Giro Valas, Giro Valas DHE, Giro Rupiah DHE), plus IDR and Valas fixed deposits including DHE-specialized variants. Consumer lending covers multi-purpose loans (KMG with 6 sub-types), home ownership (KPR with 5 sub-types), car loans (KPM), and land loans (KPT). Business lending includes working capital (KMK with 9 sub-products) and investment credit (KI with 11 sub-products), alongside trade finance services (L/C, Bank Garansi, T/R, Shipping Guarantee). Digital channels encompass Internet Banking (Individual and Corporate), Mestika Mobile, QRIS, and the MiND digital banking app. Bancassurance is delivered through 4 life insurance products from PT Great Eastern Life Indonesia and PT Tokio Marine Life Indonesia (TM Idaman, TM Legacy Protection, Great Wealth Assurance, Great Prestige Protector). Supplementary services include ATM cards (GPN network), Safe Deposit Box, money changer, foreign transfer (TT), tax payments, auto-debit, Virtual Account, and a bond investment program (PPE-EBUS).

Differentiator

Problem solved

Functional benefit

Brands

• MiND by Bank Mestika: Digital banking application that allows customers to open accounts online and use banking services via smartphone.
• Mestika Mobile

Quantifiable outcome

• 142 customer complaints handled with 95.07% resolution rate in Jan-Dec 2025

Segments5 records

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature5 records

Partnerships

Five partnerships are on record, tiered core.

• PT Great Eastern Life IndonesiacoreChannel Partner/ Reseller/ DistributorBancassurance partnership where Bank Mestika distributes Great Eastern Life insurance products including Great Wealth Assurance (life insurance with coverage up to 40x single premium), Great Prestige Protector (whole life insurance with 10-year fixed sum assured), and other life insurance products to the bank's retail and corporate customers through its branch network across Indonesia.
• PT Tokio Marine Life IndonesiacoreChannel Partner/ Reseller/ DistributorBancassurance partnership for distribution of Tokio Marine life insurance products through Bank Mestika's branch network. Products include TM Legacy Protection (endowment with limited premium payment period offering life coverage, double accident death benefit, and savings element) and TM Idaman (endowment in Rupiah with regular premium payments providing death benefit and maturity benefit at chosen 'Idaman' age of 55-99 years).
• Bank Indonesia (as regulatory supervisor)coreOthersBank Mestika operates as a licensed Bank Devisa (foreign exchange bank) under Bank Indonesia's supervision, enabling it to conduct foreign exchange transactions, money changer services, and telegraphic transfers in currencies including USD, SGD, AUD, EUR, MYR, and CNY.
• Otoritas Jasa Keuangan (OJK)coreOthersBank Mestika is licensed, regulated, and supervised by Otoritas Jasa Keuangan (OJK) as a commercial bank under POJK regulations including POJK No. 24/2025 on Account Management, POJK No. 22/2023 on Consumer Protection, and POJK No. 12/2024 on Anti-Fraud Strategy implementation.
• Lembaga Penjamin Simpanan (LPS)coreOthersBank Mestika is a participant of the Lembaga Penjamin Simpanan (Deposit Insurance Corporation), with maximum deposit insurance coverage of Rp 2 billion per depositor per bank, providing depositor protection as required by Indonesian banking regulations.

Scale indicators5 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Bank BTPN: Mid-sized private commercial bank (IDX: BTPN) focused on mass-market, SME, and Sharia segments. While more focused on the underbanked, it is comparable in scale and competes with Mestika for similar retail and SME deposit and lending customers across Sumatra and Java.
• Bank Permata: Mid-sized private commercial bank (IDX: BNLI) now under Bangkok Bank ownership post the 2020 acquisition. Comparable on full-service consumer/SME/corporate banking with strong digital channel (PermataMobile X). Closely comparable scale and product mix to Mestika, with stronger digital capabilities.
• Bank Maybank Indonesia: Mid-sized private commercial bank (IDX: BNII) affiliated with Maybank Group. Comparable consumer, SME, and trade finance offerings; similarly positioned mid-tier peer with broader national footprint than Mestika.
• Bank OCBC NISP: Mid-sized private national commercial bank (IDX: NISP) affiliated with OCBC Group. Comparable on consumer and SME banking product suite and bancassurance; similar scale band to Mestika with more mature digital banking (OCBC mobile / ONe Mobile).
• Bank Pan Indonesia (Panin Bank): Mid-sized private national commercial bank (IDX: PNBN). Operates consumer and SME banking with a strong presence in Jakarta and surrounding regions. Closely comparable in scale, product breadth, and bancassurance-style partnerships to Mestika.
• Bank Sinarmas: Mid-sized private commercial bank within the Sinar Mas conglomerate. Comparable consumer and SME banking product mix; similar scale and growth-stage positioning to Mestika, with significant Jakarta and regional branch presence.
• Bank Danamon Indonesia: Mid-sized private national commercial bank (IDX: BDMN) controlled by MUFG. Operates similar full-service consumer and SME banking with bancassurance tie-ups. Closely comparable in product mix and target segments to Mestika, with somewhat larger scale and broader geographic reach.

Broad incumbents

• Bank Mandiri: State-owned national commercial bank (IDX: BMRI), one of Indonesia's big-four. Comparable on full-service consumer/SME/corporate banking and trade finance; far larger scale and broader geographic footprint than Mestika.
• Bank Central Asia: Indonesia's largest private commercial bank by assets and market cap. Listed on IDX (BBCA). Operates the broadest branch network in Indonesia and the dominant mobile banking app (BCA Mobile). Comparable on full-service consumer and corporate banking, but materially larger in scale and digital maturity than Bank Mestika.
• Bank Negara Indonesia: State-owned national commercial bank (IDX: BBNI). Comparable on consumer and corporate banking product breadth; significantly larger and more nationally diversified than Mestika, with a stronger digital banking platform (BNI Mobile).

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/pt-bank-mestika-dharma-tbk

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

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Frequently asked questions about Bank Mestika Dharma