PCI Telecom

What PCI Telecom does

PCI Telecom (trading name of Telecoms Advisor Limited, a private limited company incorporated in England and Wales, founded circa 2006-2015 and headquartered in Thame, UK) provides Level 1 PCI DSS compliant hosted payment solutions that enable UK merchants to take card payments securely over the telephone and online. The company serves contact centres, IVR/automated phone payment operations, and e-commerce merchants, addressing the need to remove live agents and call recordings from PCI DSS scope while preserving attended payment workflows. Core products include PCI Agent™ (DTMF-suppression-enabled attended telephony payments with blind-transfer and Signal Sync options), Auto IVR (unattended automated phone payments), Online (3D-Secure card-not-present transactions), PCI Mobile™ and Link Payments (omnichannel web-link payments including ApplePay and GooglePay), all delivered on the proprietary Alliance™ Platform that integrates CCaaS, UCaaS, CRM, telco, and PSP endpoints including Opayo and Stripe. PCI Telecom acquired RealCredit on 4 January 2022 and transitioned from a Payment Service Provider to a PSP-agnostic Payment Gateway Provider in June 2022, broadening merchant flexibility.

Name

PCI Telecom

Legal name

Telecoms Advisor Limited

Website

https://pcitelecom.co.uk

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Short description

PCI Telecom provides Level 1 PCI DSS compliant hosted payment solutions for UK contact centres and merchants, enabling secure attended and unattended telephone payments via DTMF suppression, automated IVR, and omnichannel links on its Alliance Platform.

Ownership category

akta.pro rank

Product category

PCI Compliance Payment Solutions

NAICS

Financial Transactions Processing, Reserve, and Clearinghouse Activities (52232)

SIC

Services-Computer Processing & Data Preparation (7374), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Merchant Payment Gateways (API/Hosted Checkout) (FSAMACAA)

akta.pro secondary industries

POS Certification, Testing & Compliance (EMVCo, PCI PTS/PCI DSS) (FSAMADAL), Payment Processing & Acquiring Infrastructure (FSAGABAC)

Keywords

• PCI compliance
• Telephone payments
• Payment security
• DTMF suppression
• Payment gateway

Headquarters

HQ city

Saint Columb

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Transaction Processing Fees: Processing charges applied only to successful transactions. No charges for declined transactions, chargebacks, or refunds. Competitive processing charges with transparent fee structure.
2. Concurrent Agent Licensing: Concurrent agent pricing model for PCI Agent solution, allowing businesses to pay based on number of agents handling payments simultaneously rather than per-transaction.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

PCI Telecom provides Level 1 PCI DSS compliant cloud-based payment processing solutions for telephone (attended and automated IVR) and online channels. Their offerings remove agents and infrastructure from PCI DSS compliance scope through proprietary DTMF suppression technology, enabling businesses of all sizes to take secure card payments without infrastructure changes.

Product overview

PCI Telecom offers a suite of PCI DSS compliance solutions for telephone and online payment processing, delivered as a modular platform architecture. The core product portfolio consists of PCI Agent™ (for attended live agent phone payments), AUTO IVR (for unattended automated phone payments), ONLINE (for 3D-Secure authenticated online payments), and PCI MOBILE™ (for mobile payments), all built on the proprietary Alliance™ Platform. Additional offerings include Link Payments and Paylink for extended payment scenarios. Solutions operate on a concurrent agent pricing model with no infrastructure changes required, and businesses using these services are descoped from PCI DSS requirements.

Differentiator

Problem solved

Functional benefit

Brands

• PCI Agent™: Hosted solution enabling customers to make payments over the phone to a live operator, with card details entered via their phone keypad while remaining on the line. Level 1 PCI DSS compliant attended payment solution.
• Auto IVR
• Online
• Alliance™ Platform

Products and services

• PCI Agent™ Hosted solution enabling customers to make secure card payments over the phone to a live operator, with card details entered via phone keypad using DTMF suppression. Available in two versions: On Demand (blind-transfer) and Signal Sync (full agent/infrastructure scope removal). Level 1 PCI DSS accredited. Designed for businesses operating contact centres that take telephone payments.
• Auto IVR Cloud-based automated IVR solution for capturing, integrating and processing card payment information without agent involvement. Features flexible CRM integration, DTMF suppression, and omnichannel payment options. De-scopes PCI DSS requirements by storing captured data in Level 1 accredited protocols. Designed for businesses requiring 24/7 automated phone-based payment solutions.
• Online Card-not-present online payment solution using 3D-Secure technology (Verified by Visa, MasterCard Secure Code) to authenticate cardholders and reduce fraudulent transactions. Features hosted payment pages, EV SSL domains, and descopes businesses from PCI DSS requirements. Designed for online businesses requiring secure card-not-present payment processing.
• PCI Mobile™ Mobile payment solution for processing card transactions securely on mobile devices, part of the omnichannel payment suite.
• Link Payments Payment solution combining phone and online technology to send customers secure web links for payments during calls, chat, social media, or at a later date. Enables use of mobile payment technologies such as GooglePay and ApplePay.
• Paylink

Quantifiable outcome

• No PAN exposure for businesses using the solution
• +1 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature6 records

Partnerships

Two partnerships are on record, tiered core.

• RealCreditcoreStrategic or Co-development Partner · 4 January 2022Acquisition completed 4th January 2022. RealCredit was a Level 1 PCI DSS accredited payment service provider specialising in bespoke, value-add payment solutions. This acquisition enabled PCI Telecom's transition from Payment Service to Payment Gateway Provider.
• OpayocoreTechnology or IntegrationStrategic partnership with UK Payment Service Provider Opayo (formerly Sage Pay) for full card payment processing. Enables acceptance of international payments including EPS, Giropay, Ideal, JCB, Sofort, and China Union Pay. Provides resilient and cost-effective processing solution for clients.

Scale indicators4 records

Recent moves5 records

Expansion highlights6 records

Others

• Stripe: Technology partner integrated with PCI Telecom via the Alliance platform, Stripe is a global payment processor that accepts payments for online and contactless channels. Although a partner, Stripe also competes in online card-not-present payments where PCI Telecom's Online product operates.
• Opayo (formerly Sage Pay): Strategic PSP partner of PCI Telecom processing card payments and enabling international payment methods. While not a direct competitor in telephony security, Opayo operates in the adjacent PSP/processing layer that PCI Telecom's payment gateway routes transactions into.

Direct peers

• Eckoh plc: UK AIM-listed provider of secure payment and customer engagement solutions for contact centers, offering CardEasy and similar DTMF suppression technology to remove agents from PCI DSS scope. Eckoh's product set overlaps materially with PCI Telecom's core PCI Agent offering.
• PCI Pal: UK-listed specialist providing cloud-based secure payment solutions for contact centers, directly competing with PCI Telecom's PCI Agent and Auto IVR offerings via DTMF masking and descoping technology. PCI Pal is the closest publicly comparable peer in PCI DSS compliance for telephony payments.
• Semafone (now part of Eckoh/CardEasySecure): Original pioneer of DTMF masking for telephone payments, providing CardEasySecure/Semafone solutions that directly parallel PCI Telecom's PCI Agent technology. They serve the same contact center PCI DSS descoping use case.

Emerging players

• Symphony Pay: Specialist provider of secure payment solutions focused on the contact center and IVR spaces, including telephone payment tokenization. Targets overlapping use cases to PCI Telecom but with a smaller market footprint.
• Talkdesk: Cloud contact center provider offering payment integrations and PCI compliance features through partner ecosystem. Competes through CCaaS embedding rather than specialist payment focus, but addresses overlapping customer segments.

Broad incumbents

• Verint: Large enterprise contact center and customer engagement vendor with secure payment capabilities embedded into its broader WFM/recording suite. Verint represents the broad incumbent option that bakes payment security into a wider CCaaS portfolio, in contrast with PCI Telecom's specialist positioning.
• Vonage (now part of Ericsson): UCaaS/CCaaS incumbent that can offer telephony payment capabilities integrated with its communications platform. Comparable via the Alliance-style integration layer and serves similar enterprise contact center buyers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/pcitelecom
• LinkedInlinkedin.com/company/pci-telecom

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PCI Telecom