Toldstyrelsen

What Toldstyrelsen does

Toldstyrelsen (the Danish Customs Agency) is a government agency operating under Skatteforvaltningen (the Danish Tax Agency) within the Ministry of Taxation, headquartered at Lyseng Allé 1 in Højbjerg, Aarhus. It holds statutory monopoly on customs administration in Denmark, enforcing trade regulations, collecting customs duties, and processing import, export, and transit declarations for the entire country. The agency serves two primary segments: Danish citizens (Borgere) handling personal imports and travel-related customs matters, and businesses (Erhverv) including importers, exporters, freight forwarders, shipping companies, and customs agents. Notable operational scale includes processing 17 million low-value packages from non-EU e-commerce in a single year, with volumes halved in the first week after new EU customs rules took effect on July 1, 2026.

The agency operates a portfolio of digital customs systems: the DMS (Declaration Management System) handling all import, export, and shipment declarations; the Manifest system for arrival and departure declarations of ships and aircraft; ICS2 (Import Control System 2) for EU pre-arrival risk-based cargo control; Toldbevillingssystemet for customs authorizations and permits; the EU Customs Trader Portal for AEO, BTO, and REX certifications; and Toldtariffen for tariff code lookup. It is also deploying the Toldberegneren public calculator for the new 3 euro per-item duty on non-EU e-commerce shipments. IT support is delivered through partnerships with Netcompany and CGI, and industry coordination occurs via the Toldkontaktudvalget (Customs Contact Committee) with 15+ industry bodies including Dansk Industri, Danske Rederier, and Statistics Denmark.

Toldstyrelsen is funded by Danish general taxation and provides all services free of charge to citizens and businesses, with no commercial revenue streams. Its business model is regulatory rather than commercial — duties collected flow to government revenue while the agency's operating budget is allocated through the public finance system. Physical operations span 15+ customs offices at major ports (Aarhus, Esbjerg, Frederikshavn, Hirtshals, Copenhagen Freeport), airports (Billund, Copenhagen 24/7), the Padborg border crossing (extended hours), and regional offices (Bornholm, Kvistgård, Middelfart, Nørre Alslev). The agency employs 501-1,000 staff and provides telephone and digital self-service guidance across all customer segments.

Name

Toldstyrelsen

Legal name

Toldstyrelsen

Website

https://toldst.dk

Company type

Private

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Toldstyrelsen is the Danish Customs Agency, a government monopoly administering all customs duties, import/export declarations, and trade regulation enforcement for Denmark. It serves Danish citizens and businesses via digital systems (DMS, ICS2, Manifest) and 15+ physical offices at ports, airports, and border crossings.

Ownership category

akta.pro rank

Product category

Customs Administration Software

NAICS

Freight Transportation Arrangement (488510)

SIC

Arrangement Of Transportation Of Freight & Cargo (4731)

akta.pro primary industry

Customs Clearance & Border Trade Facilitation (BPAIADAF)

akta.pro secondary industries

Import Customs Clearance (Entry Filing & Release) (TLACAFAA), Customs Classification & Valuation (HS/HTS, Origin, Duty Optimization) (TLACAFAC), Customs Duties, Tariff Classification & Valuation (BPAIADAG), Customs & Regulatory Filing Documentation (Entry/Exit Summaries, Declarations, ENS/AMS/ACI) (TLACAHAE), Regulated & Controlled Goods Clearance (FDA/USDA, Pharma, Chemicals, Dual-Use) (TLACAFAF)

Keywords

• Customs administration
• Customs declaration systems
• Import export compliance
• Border control services
• Trade regulation

Headquarters

HQ city

Tranbjerg

HQ country

Denmark

HQ region

Europe

Offices15 records

Markets served

GTM type

B2B and B2C

Offering type

Software

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Others

Distribution channels4 records

Marketing channels4 records

Core offering

Toldstyrelsen operates Denmark's official customs IT systems and physical clearance infrastructure for processing import, export, transit and shipment declarations. Businesses use DMS, Manifest, ICS2 and the EU Customs Trader Portal to submit declarations and apply for authorizations, while citizens use Toldberegneren and Toldtariffen to calculate duties and look up tariff codes for goods purchased from non-EU countries.

Product overview

Toldstyrelsen (Danish Customs Agency) provides a portfolio of digital services for customs administration in Denmark. The core offerings include DMS (Declaration Management System) for handling all import, export, and shipping declarations, Manifest for managing cargo arrivals and departures, ICS2 as the EU import control system, and Toldberegneren as a customs duty calculator. Additional systems include Toldbevillingssystemet for customs authorizations, EU Customs Trader Portal for AEO and BTO applications, and Toldtariffen for tariff classification lookup. The toldst.dk portal serves as the public-facing website for citizens and businesses to access customs information and services.

Differentiator

Problem solved

Functional benefit

Products and services

• DMS (Declaration Management System) Comprehensive IT system for handling customs declarations for import, export and shipping of goods in Denmark. Supports H1–H7, I1, I2, G3–G5 declarations and manages customs workflows including risk assessment, duty calculation and clearance. Used by Danish businesses and customs brokers.
• Manifest Danish customs system that ensures goods arriving in Denmark have proper ENS entry summaries and manages arrival and departure declarations for ships and aircraft from non-EU countries. Used by carriers, shipping lines and freight operators.
• ICS2 (Import Control System 2) EU import control system that manages pre-arrival declarations and risk-based controls for goods entering EU customs territory. Used by carriers, postal operators and freight forwarders bringing goods into Denmark.
• Toldberegneren (Customs Calculator) Online tool for citizens and businesses to calculate customs duties, VAT and other charges on goods purchased from non-EU countries. Used by Danish consumers importing goods and by businesses estimating import costs.
• Toldbevillingssystemet (Customs Authorization System) System for applying for and managing customs authorizations and permits, including simplified customs procedures and special customs facilities. Used by Danish businesses seeking customs approvals.
• EU Customs Trader Portal EU-wide portal providing access to applications for AEO (Authorized Economic Operator) status, BTO (Binding Tariff Information) and REX (Registered Exporter) certifications. Used by Danish and EU traders.
• Toldtariffen (Customs Tariff) Digital reference tool for looking up product codes (HS codes), duty rates and tariff classifications for goods imported or exported. Combines KN nomenclature and TARIC codes for determining applicable duty rates. Used by traders, customs brokers and citizens.

Quantifiable outcome

• Halved number of low-value package declarations in first week after new EU customs rules

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

14 partnerships are on record, tiered core.

• Danish Industry (Dansk Industri)coreStrategic or Co-development PartnerRepresented in Toldkontaktudvalget (Customs Contact Committee) to discuss customs matters, provide industry feedback, and collaborate on improving customs processes and systems.
• DI TransportcoreStrategic or Co-development PartnerRepresented in Toldkontaktudvalget to discuss transportation and logistics-related customs matters.
• Danish Shipping and Port Companies (Danske Shipping- og Havnevirksomheder)coreStrategic or Co-development PartnerRepresented in Toldkontaktudvalget for port and shipping industry input on customs procedures.
• Danish Aviation (Dansk Luftfart)coreStrategic or Co-development PartnerRepresented in Toldkontaktudvalget for aviation cargo customs matters.
• Danish Commerce (Dansk Erhverv)coreStrategic or Co-development PartnerRepresented in Toldkontaktudvalget for business community input on customs regulations.
• Danish Shipowners (Danske Rederier)coreStrategic or Co-development PartnerRepresented in Toldkontaktudvalget for shipping company input on customs matters.
• Danish Freight Forwarders (Danske Speditører)coreStrategic or Co-development PartnerRepresented in Toldkontaktudvalget for freight forwarding industry customs feedback.
• Agriculture & Food Denmark (Landbrug & Fødevarer)coreStrategic or Co-development PartnerRepresented in Toldkontaktudvalget for agricultural import/export customs matters.
• ITD (Danish Transport and Logistics Association)coreStrategic or Co-development PartnerRepresented in Toldkontaktudvalget for logistics industry customs input.
• FSR (Danish Auditors)coreStrategic or Co-development PartnerRepresented in Toldkontaktudvalget for accounting profession input on customs compliance.
• Danish Lawyers (Danske Advokater)coreStrategic or Co-development PartnerRepresented in Toldkontaktudvalget for legal profession input on customs law matters.
• Statistics Denmark (Danmarks Statistik)coreStrategic or Co-development PartnerRepresented in Toldkontaktudvalget for statistical reporting coordination and IntraStat compliance matters.
• Development and Simplification Agency (Udviklings- og Forenklingsstyrelsen)coreStrategic or Co-development PartnerInternal member of Toldkontaktudvalget working on customs system development and simplification.
• Ministry of Taxation (Skatte- og Vækstministeriet)coreStrategic or Co-development PartnerRepresented in Toldkontaktudvalget for policy direction and legislative matters related to customs.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Generalzolldirektion (German Customs): Germany's federal customs administration — the largest EU member-state customs authority by volume. Direct peer in executing EU customs reform, operating declaration systems (ATLAS), and managing commercial importer/exporter relationships.
• Tullverket (Swedish Customs): Swedish Customs agency (distinct from Skatteverket) handling customs-specific operations including declaration processing and tariff work. Comparable agency structure and EU customs reform implementation role.
• Agenzia Dogane e Monopoli (Italian Customs): Italy's customs and monopolies agency operating AIDA declaration systems. EU member-state peer with parallel reform implementation and shared EU customs framework compliance obligations.
• Toll (Norwegian Customs): Norway's customs administration handling import/export declarations and tariff classification for a non-EU Nordic country. Functionally identical mandate to Tell despite Norway's EEA/non-EU status, making it a direct operational peer.
• Skatteverket (Swedish Tax Agency): Sweden's equivalent tax and customs administration, operating under similar Nordic governance structures with combined tax/customs mandate. Direct functional peer given geographic proximity and parallel customs IT modernization programs.
• Belastingdienst / Douane (Netherlands Customs): Dutch Customs (part of the Tax and Customs Administration) running AGS declaration system. Comparable EU customs administration handling high cross-border e-commerce volumes through Rotterdam.
• HMRC (UK): UK's combined tax and customs authority post-Brexit. Comparable scope of customs declaration processing, tariff classification, and trade compliance enforcement for a non-EU country formerly integrated with EU customs systems.
• Tulli (Finnish Customs): Finnish Customs agency responsible for customs clearance, tariff classification, and trade compliance in Finland. EU member-state peer with comparable size, scope, and IT system portfolio.
• Douane française (French Customs): France's national customs and indirect taxation authority operating Delta T/Delta G declaration systems. Comparable EU member-state mandate with substantial import/export volumes and parallel reform implementation.

Broad incumbents

• European Commission – DG TAXUD: The European Commission's Directorate-General for Taxation and Customs Union sets the overarching customs framework (Union Customs Code, ICS2, EU Customs Trader Portal) that Tell implements. Acts as the upstream architect and governing counterpart rather than a competing operator.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/toldstyrelsen
• Facebookfacebook.com/toldstyrelsendk

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Toldstyrelsen