Fellow

What Fellow does

Fellow (株式会社フェロー / FELLOW INC.) is a privately held Japanese IT company founded in 1993 and headquartered in Takamatsu, Kagawa Prefecture. The company specializes in CTI (Computer Telephony Integration) telephone collection/reminder systems purpose-built for Japanese local governments (市区町村) to improve municipal tax and debt collection rates. Its core product, the Telephone Reminder/Collection System (電話催告システム), automates outbound calling operations, maintains reliable negotiation histories, and enables work division across collection staff to reduce administrative burden on small-municipality tax offices. The system is positioned to handle not only city taxes but a broader range of overdue receivables faced by local governments.

The company's commercial offering is delivered as a total solution through its Payment Call Center Construction Service (納付コールセンター構築サービス), which bundles system proposal, operational planning support, and on-site operator training. Fellow goes to market via direct enterprise field sales to Japanese municipalities, with pricing handled on a quote basis — no public pricing or subscription tiers are disclosed. The company operates exclusively within Japan, has 11-50 employees, and has no disclosed subsidiaries, partnerships, funding rounds, or M&A activity. Its revenue model is professional services-led, anchored by system implementation and operator training engagements rather than recurring SaaS licensing.

Strategically, Fellow is a long-tenured vertical specialist with a narrow product surface and no visible expansion into adjacent markets (e.g., private-sector debt collection, utilities, healthcare receivables) or geographies beyond Japan. The most recent product-marketing artifact in the source data is a November 2010 blog post, and there are no signals of recent product investment, hiring, or capital events.

Name

Fellow

Legal name

株式会社フェロー (FELLOW INC.)

Website

https://www.fellow-inc.co.jp/

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

11–50 employees

Short description

Fellow is a Japanese IT company that builds CTI telephone collection systems and call center setup services for Japanese local governments to improve municipal tax and overdue-debt collection rates.

Ownership category

akta.pro rank

Product category

Government Tax Collection Software

NAICS

Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Collections Technology, Dialing & Workflow Platforms (FSAKAJAI)

Keywords

• Telephone collection systems
• CTI software
• Municipal tax collection
• Government call center solutions
• Overdue receivables management

Headquarters

HQ city

Takamatsu

HQ country

Japan

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. コールセンターソリューション (Call Center Solutions): Fellow provides comprehensive solutions for building telephone collection call centers for local governments, including system proposal, operational planning support, and operator training services.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

Fellow develops and sells a Computer Telephony Integration (CTI) Telephone Reminder/Collection System (電話催告システム) that enables Japanese local government municipalities to automate outbound calling, manage negotiation histories, and conduct efficient tax and overdue-receivable collection operations. The company complements this software with a Payment Call Center Construction Service (納付コールセンター構築サービス) that delivers end-to-end support from planning through operational launch, including system proposals, workflow guidance, and operator training.

Product overview

Fellow offers a telephone-based tax collection system for local Japanese governments, combined with comprehensive call center construction services. The core product is the 電話催告システム (Telephone Reminder/Collection System), which automates calling operations and manages negotiation histories to improve municipal tax collection rates. This is complemented by a 納付コールセンター構築サービス (Payment Call Center Construction Service) that provides end-to-end support from planning through operational launch, including system recommendations, workflow optimization, and operator training. The solution enables work division in debt collection operations and can be applied to various overdue receivables beyond municipal taxes.

Differentiator

Problem solved

Functional benefit

Products and services

• Telephone Reminder/Collection System (電話催告システム) A CTI-based telephone debt collection/reminder system for Japanese local governments that automates outbound calling operations, manages negotiation histories, and supports division of labor in collection workflows to improve municipal tax and overdue-receivable collection rates.
• Payment Call Center Construction Service (納付コールセンター構築サービス) A total-solution professional service that supports Japanese local governments from planning through operational launch of a payment call center, including system recommendations, operational workflow guidance, and operator practical training for efficient debt collection operations.

Quantifiable outcome

• Collection rate improvement achieved through telephone notification system call center

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Recent moves1 record

Direct peers

• BellSystem24: Major Japanese contact center BPO operator providing inbound/outbound call center services including collections and payment notification for government and enterprise clients. Directly comparable to Fellow on the call-center-operations side, though BellSystem24 is far larger and outsources the calling rather than selling the underlying CTI system.
• Genesys: Global cloud contact center platform with deep CTI capabilities used by enterprises and governments for inbound/outbound voice operations including collections. Comparable to Fellow as a CTI/contact-center technology provider, though Genesys serves a much broader customer base and is a horizontal platform rather than a vertical collections specialist.
• Five9: Cloud contact center as a service (CCaaS) vendor with CTI, outbound dialing, and CRM integrations used in collections and payment notification workflows. Comparable to Fellow's CTI-based telephone collection product in functionality, though Five9 is a horizontal SaaS platform rather than a Japan-focused government specialist.
• NICE: Provider of contact center software, CTI, outbound dialing, and collections-specific analytics used by financial services and government collections operations. Comparable to Fellow as a technology platform enabling telephone-based collections workflows at scale.
• RingCentral: Cloud UCaaS and contact center vendor providing CTI, voice, and outbound dialing capabilities used across collections and customer notification workflows. Comparable to Fellow on the underlying CTI/voice technology layer, though RingCentral is a horizontal global platform rather than a Japan-focused government collections specialist.

Broad incumbents

• NTT Data: Largest Japanese IT services integrator with extensive local government and municipal system contracts, including tax and revenue administration modules. Comparable to Fellow as a competing provider to the same Japanese 市区町村 buyer base, but as a broad incumbent offering a wide portfolio rather than a niche collections specialist.
• Fujitsu: Major Japanese IT systems integrator with deep government and municipal government relationships, including tax collection and revenue administration systems. Comparable to Fellow as a competing supplier to the same municipal customer base, but operating at much broader scale and scope.
• NEC: Japanese IT and network services provider serving central and local government with tax administration, citizen services, and back-office systems. Comparable to Fellow as a competing vendor for Japanese municipal IT spend, though as a broad incumbent rather than a CTI collections specialist.
• Nomura Research Institute: Japanese IT consulting and systems integrator with substantial local government and tax administration engagements. Comparable to Fellow on the buyer side (Japanese municipalities) but operating as a large-scale broad IT services incumbent rather than a verticalized CTI collections product.

Others

• TransUnion Japan: Japanese credit bureau and debt collection/recovery services provider adjacent to Fellow's telephone-based debt collection workflow. Comparable as an ecosystem participant in Japanese debt recovery operations, though operating in data and recovery services rather than CTI software.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Fellow