What Bahçelievler Belediyesi does

Bahçelievler Belediyesi is the district municipality of Bahçelievler in Istanbul, Turkey, operating as a public administrative entity under Turkish local government law and led by Mayor Dr. Hakan Bahadır since March 2019 (re-elected March 2024). It is the exclusive provider of statutory municipal services within the district, including property and environmental tax collection, business licensing, urban transformation approvals, social assistance, education support, cultural and sports programming, and family services for residents ranging from youth to the elderly. The municipality does not compete commercially; its service territory is defined by geography and its mandate is defined by law.

Service delivery combines a physical footprint (central headquarters in Şirinevler, a Technical Services Building in Yenibosna, 9 sports facilities, 7 cultural centers, 10 Bilgi Evleri knowledge houses, parks, and urban transformation offices) with a digital layer anchored by the BiHayat mobile application launched in 2022-2023 on a 3 million TL budget. Supporting the BiHayat app is an ecosystem of specialized web portals covering E-Belediye (tax and license transactions), Online Başvuru, Dijital Bahçelievler (zoning), BiKariyer (employment, with 11,041 placements since 2019), BiKart (resident benefits card), Bizim Esnaf (local business support, 500 million TL contribution since 2019), and integration with DoctorTurkey for 7/24 online doctor consultations. Backbone infrastructure includes the GIS-based Kent Otomasyon Sistemi, QR-code Akıllı Saha deployment, Akıllı İstasyon smart-city assets under the National Smart Cities Strategy, and an Açık Veri Portalı.

The revenue model is non-commercial and funded primarily through mandatory tax streams (property tax, ÇTV, fees, business licenses, service fees), with social assistance programs (582 million TL since 2019) and citizen engagement programs distributed free of charge. Go-to-market is direct-to-citizen via the BiHayat app, E-Belediye portal, call center (444 0 311), WhatsApp, and physical service buildings. The customer base is the entire resident and business population of the Bahçelievler district, segmented by persona (youth, students, elderly, women, healthcare-needy, local tradespeople, property owners).

Name

Bahçelievler Belediyesi

Legal name

Bahçelievler Belediyesi

Website

https://bahcelievler.istanbul

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Bahçelievler Belediyesi is the district municipality of Bahçelievler in Istanbul, Turkey, delivering tax collection, licensing, urban transformation, social assistance, education support, and digital citizen services (via the BiHayat app and E-Belediye portal) exclusively to all residents and businesses within the district.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Executive and Legislative Offices, Combined (92114), Other General Government Support (92119), Administration of Economic Programs (9261)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Municipal Tax & Revenue Administration (Local) (BPAIACAD), Economic Development & Business Licensing (Local) (BPAIACAN), City Clerk/Records, Elections & Civic Engagement (BPAIACAB)

Keywords

• Municipal services
• Public administration
• E-government services
• Urban transformation
• Social assistance

Headquarters

HQ city

Bahçelievler

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Property Tax (Emlak Vergisi): Property taxes collected from residents and businesses within the district boundaries.
2. Environmental Cleaning Tax (ÇTV): Environmental cleaning and infrastructure taxes collected from taxpayers.
3. Property and Land Fees: Fees collected for property transactions, permits, and urban transformation services.
4. Business Licenses: License fees collected from businesses operating within the municipality boundaries.
5. Municipal Service Fees: Various fees for services including marriage certificates, sports complex usage, course registrations, and cultural center events.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels6 records

Core offering

Bahçelievler Belediyesi is the district municipality of Bahçelievler in Istanbul, Turkey. It delivers public administration services to residents including tax collection, business licensing, urban transformation, social assistance, cultural and sports programs, healthcare access, and education support. The municipality also operates digital service platforms such as the BiHayat mobile application, E-Belediye portal, BiKariyer employment platform, and an open data portal.

Product overview

Bahçelievler Belediyesi operates as a municipal government offering a platform-plus-multiple-portals architecture rather than a single unified product. The core digital citizen engagement platform is BiHayat, a mobile application launched in 2022-2023 with a 3 million TL budget. This core platform connects to a suite of specialized web portals and modules including E-Belediye (tax and license services), Online Başvuru (course and event registration), Dijital Bahçelievler (zoning applications), BiKariyer (employment), BiKart (resident benefits card), Kent Otomasyon Sistemi (city automation infrastructure), Açık Veri Portalı (open data), Spor Kenti (sports), Video Platformu (broadcasting), Bizim Esnaf (local business), Hediye İnternet (youth internet), Kütüphane ve Bilgi Evleri (libraries), and 7/24 Online Doktor (healthcare via DoctorTurkey). These modular services are accessible both independently and through the BiHayat app, creating an integrated digital municipal service ecosystem.

Differentiator

Problem solved

Functional benefit

Brands

• BiHayat: Digital municipality mobile application launched in 2022-2023 with 3 million TL budget, providing citizens fast access to municipal services.
• BiKart
• BiKariyer
• Bizim Esnaf

Products and services

• BiHayat Mobile Application [BiHayat Mobil Uygulaması] Municipal mobile application that gives Bahçelievler residents a single digital entry point to municipal services such as bill payment, application submission, announcements, and event information. Developed in 2022-2023 with a 3 million TL budget and available on iOS and Android.
• E-Belediye [E-Municipality Portal]

Quantifiable outcome

• 11,041 citizens employed through BiKariyer program
• +4 more outcomes

Named customers1 record

Segments7 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Two partnerships are on record, tiered core and minor.

• DoctorTurkeycoreTechnology or Integration · 1 January 2022Partnership provides 7/24 online doctor consultation service to Bahçelievler residents. Citizens can access medical consultations remotely through the DoctorTurkey platform integrated with municipal services.
• Türk Dünyası BelediyeleriminorStrategic or Co-development PartnerInternational network of Turkic world municipalities where Bahçelievler hosts gatherings and exchanges best practices in municipal governance.

Scale indicators14 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Kadıköy Belediyesi: Istanbul district municipality on the Asian side serving a comparable urban residential population with the same municipal service categories (taxation, social assistance, urban transformation, e-government). Directly comparable as an Istanbul ilçe belediyesi of similar scale.
• Beşiktaş Belediyesi: Istanbul district municipality known for citizen-facing digital services and community engagement programs. Directly comparable as a peer district municipality operating in the same legal and demographic context within Istanbul.
• Bağcılar Belediyesi: Adjacent Istanbul district municipality with similar demographics and residential density. Directly comparable in scope of municipal services and infrastructure footprint.
• Bakırköy Belediyesi: Adjacent Istanbul district municipality serving a comparable residential population on the European side. Directly comparable in service portfolio, scale, and proximity to Bahçelievler.
• Üsküdar Belediyesi: Large Istanbul district municipality on the Asian side with similar scale of services and citizen-base. Directly comparable as a peer district-level municipality with overlapping program categories.
• Küçükçekmece Belediyesi: Adjacent Istanbul district municipality serving a comparable population profile. Directly comparable at the same ilçe belediyesi level with overlapping service mandate and digital citizen-service priorities.

Broad incumbents

• Gaziantep Büyükşehir Belediyesi: Turkish metropolitan (büyükşehir) municipality widely recognized for digital-government initiatives. Broader incumbent operating at a larger geographic and budget scale, but with a comparable technology-forward citizen-services posture.
• Kocaeli Büyükşehir Belediyesi: Turkish metropolitan municipality with strong digital citizen-services and transportation platforms. Broader incumbent at a larger scale, comparable for digital transformation strategy and citizen engagement approach.

Regional players

• City of Barcelona: European city government known for digital urban innovation and citizen platforms. Comparable smart-city government with similar citizen digital services, but in a different geographic and regulatory context.
• City of Tallinn: Internationally recognized digital-government leader operating a city-wide e-services ecosystem. Comparable as a city government with strong digital citizen-services, although operating in a different national/regulatory context.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Instagraminstagram.com/drhakanbahadir
• Xx.com/BahcelievlerBel
• Facebookfacebook.com/BahcelievlerBelediyesi

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Bahçelievler Belediyesi