Sprungwerk

What Sprungwerk does

Sprungwerk GmbH is a German Business Process Outsourcing (BPO) company founded in September 2017 in Cologne that provides end-to-end operational process handling for energy network operators, municipal utilities (Stadtwerke), metering operators, broadband companies, and housing associations. The company serves distribution network operators (VNB), basic and competitive metering point operators (MSB/gMSB/wMSB), and shared services entities across Germany, handling process volumes in grid connection, market communication (MaBiS), intelligent metering systems rollout (iMSys), and feed-in management. Sprungwerk's core value proposition is absorbing growing process volumes (projected at 30-40% growth over the next decade) on behalf of operators who lack internal capacity, combining qualified process specialists with automation to deliver cost predictability.

The technology backbone is built on Microsoft Power Automate RPA integrated with Microsoft 365 modules (Teams, SharePoint), enabling cross-system automation of legacy IT environments without costly reprogramming. The platform connects 200+ applications and operates on the GUI layer, simulating user interactions to bridge missing interfaces. The second core product is Asset Simulation as a Service (ASaaS), which uses standardized procedures to analyze equipment data and generate cost-positioned renewal strategies for network operators. The company holds a strategic partnership with Netze Duisburg GmbH (a Stadtwerke Duisburg subsidiary) for joint VNB service offerings, and partners with REIZ Tech (Vilnius, Lithuania) for IT development capacity.

The revenue model is a mix of per-piece transaction fees for BPO services, three subscription tiers (Starter, Basis, Premium) with 6, 12, and 24-month contract terms, managed-service fees for ASaaS, and professional services for RPA consulting and implementation. Distribution is direct to enterprise customers with no channel partners or resellers. The company is founder-owned by three shareholders (Oliver D. F\u00f6rster, Lars Overdiek, Sebastian Welzel), with Sven Thei\u00dfen serving as Managing Director since September 2022. Sprungwerk operates from two locations (K\u00f6ln and Gera) with up to 100% remote work, is a member of BDEW and BEMD trade associations, and actively participates in industry events including E-World Messe, BDEW Kongress, and BEMD Jahrestagungen.

Name

Sprungwerk

Legal name

Sprungwerk GmbH

Website

https://sprungwerk.net

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

1–10 employees

Short description

Sprungwerk GmbH is a Cologne-based BPO company that provides end-to-end operational process handling and Asset Simulation as a Service for German distribution network operators, municipal utilities, and metering operators, combining human process specialists with Microsoft Power Automate RPA.

Ownership category

akta.pro rank

Product category

Energy Sector Business Process Outsourcing

NAICS

Computer Systems Design and Related Services (5415), Computer Systems Design Services (541512), Process, Physical Distribution, and Logistics Consulting Services (541614)

SIC

Services-Computer Programming Services (7371), Services-Management Consulting Services (8742), Services-Engineering Services (8711)

akta.pro primary industry

Business Process-Aligned IT Outsourcing (ITO + BPO Integrated) (BPAEAMAJ)

Keywords

• Energy process outsourcing
• Distribution network services
• Robotic process automation
• Asset simulation services
• Smart meter rollout support

Headquarters

HQ city

Cologne

HQ country

Germany

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Business Process Outsourcing (BPO) Services: Sprungwerk provides outsourced process handling for energy network operators, charging on a per-piece (unit) basis. They offer cost predictability and transparency by handling process volumes including customer service, grid connection, market communication, and meter management. The model includes capacity planning for peak periods.
2. Subscription-based BPO Packages: Sprungwerk introduced three subscription tiers (Starter, Basis, Premium) for process handling, available in 6, 12, and 24-month contract terms, enabling energy network operators to select service levels matching their needs.
3. Asset Simulation as a Service: Asset simulation and analysis services provided as a managed service, generating scenario documentation and action plans for strategic asset management decisions for grid operators.
4. Process Automation Consulting and Implementation: RPA project consulting and implementation services, including process analysis, bot development using Microsoft Power Automate, and ongoing bot maintenance and monitoring, delivered in partnership with REIZ Tech.

Pricing tiers

Go-to-market motion3 records

Distribution channels1 record

Marketing channels9 records

Core offering

Sprungwerk provides end-to-end Business Process Outsourcing (BPO) for German energy sector network operators, covering grid connection processes, market communication (MaBiS), meter and device management, and intelligent metering systems (iMSys) rollout. The firm combines qualified process specialists with RPA automation built on Microsoft Power Automate to handle operative workloads without modifying customer IT systems. It also offers Asset Simulation as a Service (ASaaS), a managed service that analyzes equipment data to derive renewal strategies and cost-positioned action plans for grid operators.

Product overview

Sprungwerk is a Business Process Outsourcing (BPO) company for the energy sector that combines startup mentality with over 20 years of energy industry experience. The core offering is BPO services for energy network operators and infrastructure companies. The main products are Business Process Outsourcing (BPO) for end-to-end process handling and Asset Simulation as a Service (ASaaS) for strategic asset management. Service modules include customer service and network connection processing, contractor management, market communication services (VNB, MSB, energy suppliers), meter and device management, and iMS rollout services. The company uses process automation and RPA tools, particularly Microsoft Power Automate and Microsoft 365, to deliver services for network connections, broadband/fiber, wallboxes, feed-in management, Redispatch 2.0, billing, and smart meter gateway rollout.

Differentiator

Problem solved

Functional benefit

Products and services

• Business Process Outsourcing (BPO) for Energy Network Operators End-to-end operative process handling covering customer service, network/house connection processing, market communication (MaBiS), meter and device management, iMSys rollout, and contractor/service provider coordination. Delivered by Sprungwerk's process specialists combined with RPA bots on the customer's existing IT systems.
• Asset Simulation as a Service (ASaaS) Strategic asset management service that uses standardized procedures to analyze equipment data and derive individual renewal measures (new construction, expansion, conversion, decommissioning) with cost-positioned action plans for each asset.
• RPA Process Automation (Microsoft Power Automate) Cross-system Robotic Process Automation consulting and implementation services delivered in partnership with REIZ Tech, using Microsoft Power Automate with 200+ application connectors to automate repetitive rule-based tasks across legacy energy IT systems without reprogramming.

Quantifiable outcome

• Projected 30-40% volume increase in network operator processes over the next 10 years — Sprungwerk positions itself to absorb this growth for customers
• +1 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability6 records

Feature4 records

Partnerships

One partnership is on record.

• Netze Duisburg GmbHcoreStrategic or Co-development Partner · 1 March 2021Sprungwerk entered a cooperation with Netze Duisburg GmbH (a major German distribution network operator and 100% subsidiary of Stadtwerke Duisburg AG) to offer VNB (distribution network operator) services and Asset Simulation as a Service (ASaaS). The partnership combines Netze Duisburg's branch expertise as a long-standing network operator with Sprungwerk's process automation know-how and innovative startup approach. Initial focus is on asset management services including strategic planning for equipment renewal using standardized asset simulation procedures. Netze Duisburg's CEO Andreas Eiting commented that together they aim to offer service products primarily for smaller and medium-sized network operators and energy suppliers.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Atos Germany: Global IT services and consulting firm with significant energy and utilities practice in Germany. Comparable as a broad incumbent offering managed services, RPA, and digital transformation for utilities.
• msg systems AG: Large German IT consulting and software house with energy-utility clients and cross-industry process automation capabilities. Comparable as a broader IT services incumbent that competes for German utility BPO and RPA projects.
• T-Systems International: Deutsche Telekom's enterprise IT and digital services arm with a dedicated energy practice serving utilities across Europe. Comparable as a large IT-outsourcing and systems-integration incumbent that competes for energy-sector process and integration work.
• Arvato Systems / Arvato Financial Solutions: Bertelsmann-owned IT and BPO services group with broad cross-industry process outsourcing capabilities. Comparable as a large-scale BPO incumbent competing for the same German energy network operator and Stadtwerke outsourcing budgets.

Direct peers

• Soptim GmbH: German energy market services and IT company providing market communication, metering, and network operator process outsourcing. Directly overlaps with Sprungwerk's core BPO offerings for DNOs and metering operators.
• Schleupen SE: German software and services vendor specializing in energy and water utility IT, including meter management, market communication, and grid operation software. Comparable as a tech-enabled process service provider for German energy network operators.
• KISTERS AG: German IT vendor for energy, water, and environmental data management, including asset management and metering solutions. Comparable through its energy-sector asset management and process-software overlap with Sprungwerk's ASaaS and BPO offerings.
• Wilken Software Group: ERP and BPO provider with a dedicated energy utility practice serving Stadtwerke and municipal utilities across Germany. Comparable for back-office and operational process outsourcing to the same buyer segments as Sprungwerk.
• Robotron Datenbank-Software GmbH: Dresden-based IT services and software provider focused on the German energy sector, offering BPO, meter data management, and grid operator process solutions. Highly comparable to Sprungwerk in customer base (DNOs, metering operators) and service mix (process handling + IT).

Emerging players

• Countandcare GmbH: Smaller German BPO services provider focused on customer service and back-office processes for utilities and adjacent industries. Comparable as an emerging niche player targeting similar operational process outsourcing opportunities in the German market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/sprungwerk-gmbh

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sprungwerk