What Positive Solutions does

Positive Solutions Limited is a UK-based private healthcare technology company founded in 1994 and headquartered in Chorley, Lancashire, with a registered office in Salford. The company designs, supplies, and supports an integrated healthcare technology ecosystem for community pharmacies and care homes, anchored by two product lines: the Analyst platform, an on-premise Patient Medication Record (PMR) and EPoS system developed continuously for over 30 years, and the Hx platform, a cloud-based modular ecosystem launched in 2023 comprising HxDispense, HxConsult, HxIntel, HxCare, and MyHealthHub. The Analyst suite is augmented by add-on modules (Quickpick, Handout, Central Fill, Head Office, Event Pulse, Data Source, OrderManager) covering workflow automation, hub-and-spoke dispensing, multi-site management, and stock ordering.

The platform serves two primary verticals: UK community pharmacies (ranging from independent single-site operators to multi-branch chains including Superdrug) and residential care homes (via HxCare eMAR). The technology integrates with NHS systems (GP Connect, NHSBSA), pharmacy automation partners (Omnicell, BD Rowa, Synmed, Robo-Pharma, Willach), and patient engagement infrastructure (Charac, Esendex, Pro Delivery Manager). At scale the platform processes 87 million prescriptions and 180 million items annually across 2,500+ sites, used daily by approximately 16,000 pharmacy team members.

The business operates a hybrid revenue model combining recurring SaaS subscriptions on the Hx platform (modular, multi-year contracts) with traditional software licensing and support contracts on Analyst, supplemented by hardware sales (handheld terminals, scanners) and professional services (implementation, training, ongoing support). The go-to-market is direct sales-led, with enterprise account managers serving large chains and regional field sales covering independent and mid-market pharmacy groups; trade events (Pharmacy Show, Care Show) and content marketing (Pharmacy Forward blog, webinars, case studies) support lead generation. The company employs 101-250 people, reports 98%+ customer renewal and 99% support satisfaction, and is privately held with no disclosed external funding or parent company.

Name

Positive Solutions

Legal name

Positive Solutions Limited

Website

https://positive-solutions.co.uk

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

101–250 employees

Short description

Positive Solutions is a UK-based private healthcare technology company providing an integrated pharmacy and care home software ecosystem, anchored by the 30-year-old Analyst PMR platform and the newer cloud-based Hx modular suite, serving 2,500+ community pharmacy and care home sites across the United Kingdom.

Ownership category

akta.pro rank

Product category

Pharmacy Management Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210), Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Medication Inventory, Procurement & Supply Chain (Pharmacy) (HLACAKAI)

akta.pro secondary industries

Medical-Grade Device Connectivity & Device Management (MDM) (HLACAFAG), Virtual Pharmacy & Medication Management Integration Platforms (HLALABAL), Remote Adherence Monitoring & Smart Dispenser Services (HSABALAI), Specialty Pharmacy & Complex Therapy Management Platforms (HLACAKAG)

Keywords

• Pharmacy management software
• Patient medication records
• Electronic point of sale
• Electronic medication administration
• Pharmacy workflow automation

Headquarters

HQ city

Chorley

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Software Licenses and Subscriptions: SaaS-based subscription model for Hx cloud platform with modular pricing. Traditional Analyst platform provided as licensed software with ongoing support contracts. Flexible modular approach allows pharmacies to build solutions to suit their needs.
2. Hardware Sales: Sale of hardware including handheld terminals, scanners, and related equipment for use with software systems.
3. Implementation and Training Services: Expert installation, training, and product support services provided during implementation and ongoing use.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

Positive Solutions designs, supplies and supports an integrated healthcare technology ecosystem for UK community pharmacies and care homes. Its core offering is the Analyst PMR (Patient Medication Record) dispensing platform, sold alongside EPoS, workflow, automation, multi-site management and ordering modules, plus the newer Hx cloud-based modular suite covering dispensing, clinical services, eMAR, business intelligence, and patient engagement.

Product overview

Positive Solutions provides an integrated healthcare technology ecosystem consisting of two main product lines: the Analyst platform (30+ years of development) and the newer Hx cloud-based platform. The Analyst suite includes Analyst PMR as the core dispensing system, Analyst IPS and Analyst EPoS as integrated modules, plus add-ons for workflow optimization (Analyst Quickpick, Analyst Handout), pharmacy management (Analyst Head Office, OrderManager), and hub-and-spoke operations (Analyst Central Fill). The Hx platform represents the next-generation cloud ecosystem with HxDispense, HxConsult, HxCare, HxIntel, and MyHealthHub, designed for anywhere-anytime access with SaaS pricing. Both platforms are designed to interoperate, allowing pharmacies to use Analyst as the foundation while transitioning to or integrating with Hx cloud services.

Differentiator

Problem solved

Functional benefit

Brands

• Hx: A cloud-based, modular healthcare technology ecosystem designed for pharmacy and care settings. Includes HxDispense (next-generation PMR), HxConsult (services platform), HxIntel (reporting/insights), HxCare (eMAR for care homes), and MyHealthHub (patient app).

Products and services

• Analyst PMR Comprehensive Patient Medication Record (PMR) system for community pharmacy dispensing with robust reliability and integrations for robots, automation, and NHS systems.
• Analyst IPS Integrated Pharmacy System combining PMR and EPoS for deep integration between dispensing and OTC sales, with enhanced patient safety alerts and full patient history at the till point.
• Analyst EPoS Electronic Point of Sale solution for pharmacy with premium hardware including customer-facing monitor, digital sales transactions, stock inventory management, and integration with dispensing robots.
• Analyst Quickpick Mobile picking app that consolidates prescription batches into an organized on-screen list matching dispensary layout, with real-time accuracy checking via scanning to prevent dispensing errors.
• Analyst Handout Android mobile app for prescription bag management, enabling shelf position scanning, SMS patient notifications when medication is ready, and auto-claims processing at point of collection.
• Analyst Central Fill Hub and Spoke solution enabling central prescription assembly for pharmacy groups, with integral stock control, manual or robot-assisted dispensing, and feeding multiple branch pharmacies from one hub.
• Analyst Head Office Multi-site management platform for pharmacy groups providing centralized control of buying rules, compliance monitoring, stock visibility across branches, and simplified pharmacy setup.
• Analyst Event Pulse Real-time event monitoring and alerting system for pharmacy operations, enabling proactive management of dispensing events and system activities.
• Analyst Data Source Data integration module enabling extraction and connection of pharmacy data to external systems and analytics platforms.
• OrderManager Stock ordering system integrated with Analyst PMR providing real-time inventory visibility, better forward planning, and reduction of over-ordering or stockouts.
• HxDispense Next-generation cloud-based PMR system accessible anywhere on any device, featuring modular design, intuitive interface, and interoperability with NHS systems and third-party platforms.
• HxConsult Clinical services platform for pharmacy supporting flu/COVID vaccinations, medication reviews, Pharmacy First consultations, DMS, NMS, and Hypertension Case Finding with automatic NHSBSA claims submission.
• HxCare Cloud-based eMAR (electronic Medication Administration Record) system for residential care homes, providing medication administration rounds, audit trails, and care home-specific workflows.
• HxIntel Real-time dashboards, reports and business intelligence insights for pharmacy performance monitoring across operations and services.
• MyHealthHub NHS-integrated patient app enabling prescription ordering, appointment booking, two-way messaging, vaccination reminders, and Royal Mail delivery coordination, bringing community and pharmacy closer together.

Quantifiable outcome

• Time savings of up to 8.5 hours per day in dispensing through Batch Assemble workflow
• +8 more outcomes

Named customers13 records

Segments2 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration16 records

Feature11 records

Partnerships

Two partnerships are on record, tiered core and featured partner.

• CharaccoreStrategic or Co-development Partner · 16 October 2023Exclusive strategic partnership bringing together Charac's NHS-integrated patient relationship management platform with Positive Solutions' Analyst PMR ecosystem. MyHealthHub app integrates with Analyst PMR to provide pharmacies with appointment management, video/phone consultations, and prescription ordering capabilities. Partnership funded in part by Royal Mail investment.
• Omnicellfeatured partnerTechnology or IntegrationFeatured Partner of the Month. Omnicell's autonomous pharmacy care solutions offer workflow automation, data intelligence, and expert services. Partnership enables integration with automation and robotics for pharmacy efficiency.

Scale indicators15 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• EMIS Group (Optum UK): Broader UK primary care and pharmacy healthcare IT provider owned by Optum (UnitedHealth Group), offering adjacent products including pharmacy and GP clinical software serving overlapping customers.
• McKesson UK: UK pharmaceutical wholesale and retail pharmacy operator (LloydsPharmacy owner historically) with proprietary pharmacy IT systems, representing a broader incumbent in UK pharmacy technology and operations.

Others

• Omnicell: US-based pharmacy automation and technology partner whose solutions integrate with Positive Solutions' Analyst PMR for robotic dispensing - a complementary/partner rather than direct UK PMR competitor.
• BD Rowa: BD's pharmacy robotics and automation brand, integrated partner with Positive Solutions for automated dispensing systems - adjacent technology partner rather than direct software peer.

Direct peers

• Person Centred Software: UK provider of electronic medication management (eMAR) for care homes, competing directly with HxCare for the residential care home medication administration vertical.
• Nourish Care: UK-based care home management software provider with electronic medication administration features, comparable to HxCare for residential care home customers.
• Clanwilliam Group (Pharmacy): Irish-headquartered healthcare IT group with UK pharmacy software operations, providing PMR and dispensing solutions to UK community pharmacies in direct competition with Positive Solutions.
• Invatech Health: Cloud-native UK pharmacy software provider whose Atlas PMR targets independent and group pharmacies, representing a newer-generation direct competitor to Positive Solutions' on-premise Analyst and HxDispense offerings.
• Cegedim Healthcare Solutions (UK): Major UK pharmacy PMR software competitor following Cegedim's acquisition of Rx Systems, serving community pharmacies with dispensing, EPoS, and stock management solutions directly competing with Analyst PMR.

Regional players

• LloydsDirect (formerly Echo by LloydsPharmacy): UK online pharmacy operated by LloydsPharmacy with proprietary digital dispensing infrastructure, an adjacent UK pharmacy operator that consumes and competes for similar customer NHS prescription volumes.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/positive-solutions-ltd
• Xx.com/possoluk

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Positive Solutions