Autoridade Reguladora das Comunicações

What Autoridade Reguladora das Comunicações does

The Instituto Nacional das Comunicações de Moçambique (INCM), operating as Autoridade Reguladora das Comunicações, is the statutory regulatory authority for Mozambique's postal, telecommunications, broadcasting, and radio communications sectors. Established in 1992 and headquartered in Maputo with 7 provincial delegations, INCM licenses operators, allocates spectrum, homologates equipment, monitors service quality, and enforces consumer protection across the entire national communications ecosystem. Its core technology platforms include the Balcão Virtual (operator self-service portal), the Portal do Consumidor (complaints and consumer rights), the NUTEL subscriber registry, the Mapa Nacional de Banda Larga Móvel (interactive national broadband coverage map), the Acervo Estatístico (statistical archive), and the GSMA-integrated IMEI verification service. The institution operates as a government state entity funded through state budget allocation and regulatory fees established under Decree No. 64/2004, overseeing 245 licensed operators serving a market of ~13.6M mobile subscribers, 3.6M digital TV subscribers, and 65% mobile penetration.

Name

Autoridade Reguladora das Comunicações

Legal name

INCM – Autoridade Reguladora das Comunicações

Website

https://incm.gov.mz

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

51–100 employees

Short description

INCM is the statutory regulatory authority for Mozambique's postal, telecommunications, broadcasting, and radio communications sectors, licensing operators, managing spectrum, and protecting consumers across a market of 13.6M mobile subscribers via 7 provincial delegations.

Ownership category

akta.pro rank

Product category

Telecommunications Regulation

NAICS

Regulation and Administration of Communications, Electric, Gas, and Other Utilities (92613), Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (92615)

SIC

Foreign Governments (8888), Communications Services, Nec (4899)

akta.pro primary industry

Licensing & Permitting Authorities (General) (BPAIAOAB)

akta.pro secondary industry

Emergency Telecommunications & Connectivity (ETC) (BPADADAG)

Keywords

• Telecommunications regulation
• Spectrum management
• Postal licensing
• Consumer protection
• Equipment homologation

Headquarters

HQ city

Maputo

HQ country

Mozambique

HQ region

Africa

Offices8 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Others

Distribution channels4 records

Marketing channels8 records

Core offering

INCM is the statutory regulatory authority for postal and telecommunications sectors in Mozambique, responsible for regulation, supervision, inspection, and sanctioning. It licenses telecommunications, postal, broadcasting, and radio communications operators, manages radio frequency spectrum allocation, homologates telecommunications equipment, monitors quality of service, and provides consumer protection mechanisms including complaint registration and subscriber identity management.

Product overview

INCM (Instituto Nacional das Comunicações de Moçambique) operates as the national regulatory authority for communications, regulating postal and telecommunications sectors in Mozambique since 1992. The organization provides a portfolio of digital platforms and services including the Balcão Virtual for administrative procedures, the Portal do Consumidor for consumer protection and complaints, the NUTEL subscriber registry system, the Mapa Nacional de Banda Larga Móvel for coverage mapping, the Acervo Estatístico for statistical data, and equipment homologation services. These platforms collectively support licensing, spectrum management, quality of service monitoring, and consumer rights protection across the communications sector.

Differentiator

Problem solved

Functional benefit

Products and services

• Balcão Virtual (Virtual Counter) Online virtual counter platform enabling licensed operators and consumers to access administrative services, submit regulatory requests, verify IMEI numbers, access homologated equipment lists, and manage telecommunications-related procedures digitally.
• Portal do Consumidor (Consumer Portal) Dedicated consumer protection portal where subscribers can file complaints against operators, access telecommunications consumer rights information, and register telecommunications-related grievances.
• Registo de Subscritor de Telecomunicações (NUTEL Subscriber Registry) National telecommunications subscriber registry system implementing the NUTEL (Número Único de Telecomunicações) unique identification number for mobile, fixed, internet, and television subscribers in Mozambique.
• Mapa Nacional de Banda Larga Móvel (National Mobile Broadband Coverage Map) Interactive national mobile broadband coverage map allowing users to explore network coverage across Mozambique by operator and technology type.
• Acervo Estatístico das Comunicações (Communications Statistical Archive) Comprehensive statistical archive containing communications sector data including mobile and fixed telephony, internet and broadband, postal services, broadcasting, and licensing statistics.
• Verificação de IMEI (IMEI Verification Service) IMEI (International Mobile Equipment Identity) verification service allowing consumers to check if their device is registered in the GSMA global database through INCM's virtual counter.
• Homologação de Equipamentos (Equipment Homologation) Equipment homologation service for radio communications and telecommunications equipment, verifying compliance with technical standards before market deployment in Mozambique.
• Licenciamento de Telecomunicações (Telecommunications Licensing) Regulatory licensing service for telecommunications operators (mobile, fixed, internet) operating in Mozambique, with applicable fees per the Telecommunications Rates Regulation (Decree No. 64/2004).

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Four partnerships are on record, tiered core and regional.

• International Telecommunication Union (ITU)coreStrategic or Co-development PartnerINCM participates in ITU activities as Mozambique's communications regulator. The ITU sets international standards for telecommunications and promotes global connectivity and digital inclusion.
• African Telecommunications Union (ATU)coreStrategic or Co-development PartnerINCM is affiliated with the ATU which was founded on December 7, 1977. The union promotes development and cooperation in ICT infrastructure across Africa.
• Universal Postal Union (UPU)coreStrategic or Co-development PartnerINCM participates in UPU activities as Mozambique has been an active member since 1980. The UPU facilitates international postal services and promotes postal sector development.
• Pan-African Postal UnionregionalStrategic or Co-development PartnerINCM participates in Pan-African Postal Union activities. Mozambique has been an active member since 1980. The union highlights postal services as a driver of social inclusion, economic development, digitization, and e-commerce.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Others

• Communications Regulators' Association of Southern Africa (CRASA): CRASA is the regional association of SADC communications regulators, of which INCM is a member. Comparable as a regional coordination counterpart and indicator of how INCM engages with peer regulators on harmonization of spectrum and policy frameworks.

Direct peers

• Tanzania Communications Regulatory Authority (TCRA): TCRA regulates telecommunications, broadcasting, and postal services in Tanzania, Mozambique's direct neighbor. Closely comparable in scope (licensing, spectrum management, consumer protection) and regional context, including shared cross-border interference concerns with INCM.
• Uganda Communications Commission (UCC): UCC regulates telecommunications, broadcasting, and postal services in Uganda. A comparable Sub-Saharan national regulator with overlapping licensing, spectrum, and consumer-protection functions to INCM.
• Botswana Communications Regulatory Authority (BOCRA): BOCRA regulates telecommunications, broadcasting, internet, and postal services in Botswana. A smaller Sub-Saharan peer regulator with a directly comparable scope and licensing-plus-spectrum mandate to INCM.
• Malawi Communications Regulatory Authority (MACRA): MACRA regulates telecommunications, broadcasting, and postal services in Malawi, a direct neighbor of Mozambique sharing cross-border interference concerns. Closely comparable in regulatory scope, geographic and developmental profile to INCM.
• Zambia Information and Communications Technology Authority (ZICTA): ZICTA regulates ICT, telecommunications, and broadcasting in Zambia, a direct neighbor of Mozambique sharing border-management challenges. Comparable scope, licensing model, and regional context to INCM.

Broad incumbents

• Communications Authority of Kenya (CA): CA regulates communications and broadcasting in Kenya, with comparable licensing, spectrum, and quality-of-service monitoring functions. A larger and more established African regulator often cited as a regional benchmark for INCM-style authorities.
• National Communications Authority of Ghana (NCA): NCA regulates telecommunications, broadcasting, and related services in Ghana. A comparable Sub-Saharan regulator with established licensing, spectrum management, and quality-of-service monitoring functions similar to INCM's mandate.
• Nigerian Communications Commission (NCC): NCC is Nigeria's statutory regulator for telecommunications, with licensing, spectrum allocation, and consumer-protection mandates directly analogous to INCM's. One of the largest and most influential African regulators.
• Independent Communications Authority of South Africa (ICASA): ICASA is the statutory regulator for telecommunications, broadcasting, and postal services in South Africa. Directly comparable as a Sub-Saharan national communications regulator with similar licensing, spectrum, and consumer-protection mandates to INCM.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks1 record

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@incmmoz
• Facebookfacebook.com/incm.moz
• LinkedInlinkedin.com/company/incmmoz
• Instagraminstagram.com/incm.moz

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Autoridade Reguladora das Comunicações