Western Health and Social Care Trust

What Western Health and Social Care Trust does

Western Health and Social Care Trust is a statutory public body that delivers integrated health and social care services across the western region of Northern Ireland, covering the counties of Fermanagh, Tyrone, and Londonderry/Derry. It is one of six Health and Social Care (HSC) Trusts operating under the governance and funding direction of the Department of Health Northern Ireland. The Trust operates three acute hospital sites — Altnagelvin Area Hospital (the main acute and trauma site), South West Acute Hospital in Enniskillen, and the Omagh Hospital and Primary Care Complex — supplemented by specialist facilities including the North West Cancer Centre, mental health inpatient facilities (Grangewood, Tyrone and Fermanagh Hospital, Lakeview Hospital, Waterside Hospital), Roe Valley Hospital, community health centres, day centres, residential homes, and supported living services, spanning an infrastructure footprint of approximately 360 buildings. Service lines span emergency and urgent care, elective surgery, maternity, cancer treatment, paediatrics and CAMHS, adult mental health, adult learning disability, physical disability rehabilitation, older people's services, and primary and community care, delivered free at the point of use under the publicly funded NHS/HSC model.

The Trust is undergoing a substantive digital and service-model transformation. The encompass platform provides a regional digital health and care record system that integrates information management across the Trust, and is complemented by My Care, a patient-facing portal for appointment management and record access. Urgent care is being restructured through the Phone First 24/7 clinical telephone triage service and the No More Silos programme, which introduces Urgent Care Centres and rapid access assessment to reduce reliance on emergency departments. The Trust's Transformation Programme operationalises the Department of Health's Health & Wellbeing 2026 – Delivering Together strategy, focusing on community capacity, primary care enhancement, and elective care reform. Partnerships with Ulster University, Queen's University Belfast, the other five HSC Trusts, and CAWT support workforce development and cross-border health delivery under the PEACEPLUS Healthier Futures project.

The Trust is funded directly through Northern Ireland government health budgets and does not operate a commercial pricing model; revenue, customer concentration, and headcount data are not publicly disclosed in the source materials. Its customers are the residents of the western region rather than paying entities, with distribution handled through direct service access at hospital sites, community facilities, and emergency departments, supported by public engagement channels including the trust website, social media, the Care Opinion feedback platform, and Patient and Public Involvement groups operating in Derry/Londonderry, Fermanagh, Omagh, and Strabane.

Name

Western Health and Social Care Trust

Legal name

Western Health and Social Care Trust

Website

https://westerntrust.hscni.net

Company type

Public

Founded year

2007

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Western Health and Social Care Trust is a publicly funded HSC Trust that delivers integrated health and social care across the western region of Northern Ireland, operating three acute hospitals, specialist centres, and community and mental health services free at the point of use.

Ownership category

akta.pro rank

Product category

Public Health and Social Care Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (6233), Social Assistance (624), Ambulatory Health Care Services (621)

SIC

Services-Health Services (8000), Services-Nursing & Personal Care Facilities (8050), Services-Social Services (8300)

akta.pro primary industry

Veterans/Military Hospitals & Federal Health Systems (HLAFAAAH)

akta.pro secondary industries

Local Public Health & Human Services Administration (BPAIACAK), Community Resources, Social Services & Transportation Coordination (HLADALAK), Independent Living with Supportive Services (Light ADL/IADL Support) (HLADAAAE)

Keywords

• Health and social care
• Acute hospital services
• Community health services
• Mental health services
• Emergency care services

Headquarters

HQ city

Londonderry

HQ country

United Kingdom

HQ region

Europe

Offices10 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D

Distribution channels5 records

Marketing channels7 records

Core offering

Western Health and Social Care Trust delivers integrated health and social care services across the western region of Northern Ireland, including acute hospital care, emergency and urgent care, maternity services, cancer treatment, mental health services, community health services, and social care for older people, children, and adults with learning or physical disabilities. Services are operated through a network of hospitals, community centres, day centres, and residential facilities, with digital transformation supported by the encompass health records system and the My Care patient portal.

Product overview

Western Health and Social Care Trust provides integrated health and social care services across the Western area of Northern Ireland, operating a network of hospitals (including Altnagelvin Area Hospital, South West Acute Hospital, Omagh Hospital and Primary Care Complex, and specialist centres like North West Cancer Centre), community health services, mental health services, and social care programmes. The Trust delivers digital transformation through encompass, a regional digital health record platform, complemented by the My Care patient portal. Urgent care is supported by the Phone First clinical assessment service and the No More Silos transformation programme for integrated emergency care.

Differentiator

Problem solved

Functional benefit

Products and services

• encompass Regional digital health and care record system that transforms how health and social care information is managed across Northern Ireland, providing clinicians with integrated patient records to support care delivery.
• My Care – Your Patient Portal Digital patient portal providing individuals with access to their health and care information, allowing them to manage appointments and view records.
• Phone First 24/7 telephone clinical assessment service enabling patients to access urgent care advice and direct them to the most appropriate service before attending.

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Four partnerships are on record, tiered regional and core.

• CAWT (Cooperation and Working Together)regionalStrategic or Co-development Partner · 22 July 2026Cross-border health and social care partnership supporting the PEACEPLUS Healthier Futures project within the Western Trust area, promoting collaborative health initiatives across the Ireland/Northern Ireland border region.
• Department of Health NIcoreOthersThe trust operates under the governance and strategic direction of the Northern Ireland Department of Health, which sets policy and funding priorities for health and social care services across the region.
• Other HSC Trusts in Northern IrelandcoreStrategic or Co-development PartnerCollaboration with the other five Health and Social Care Trusts in Northern Ireland for regional service delivery, shared learning, and integrated care pathways.
• Ulster University and Queen's University BelfastcoreStrategic or Co-development PartnerAcademic partnerships for medical and dental education, training future healthcare professionals, and supporting research and development initiatives within the trust.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Northern Health and Social Care Trust: Sibling HSC Trust serving the Northern area of Northern Ireland, also operating under the same statutory framework with acute, community, and social care services, sharing the encompass digital programme and Department of Health oversight.
• South Eastern Health and Social Care Trust: Sibling HSC Trust covering the South Eastern area of Northern Ireland, providing integrated health and social care with similar service lines and governance structure. Direct peer in scale and regulatory environment.
• Southern Health and Social Care Trust: Sibling HSC Trust covering the Southern area of Northern Ireland, delivering integrated acute, community, and social care services under the same statutory framework. Closely comparable operating model and catchment characteristics.
• Belfast Health and Social Care Trust: The largest of the six NI HSC Trusts, providing integrated health and social care across the Belfast area. Operates the same statutory model, deploys the encompass system, and has analogous acute/community/mental health portfolios — making it the most directly comparable peer.

Others

• Public Health Agency (Northern Ireland): NI's regional public health agency that works alongside the six HSC Trusts on health improvement, screening, and health protection. Adjacent ecosystem partner with shared governance and digital infrastructure.
• Epic Systems: Provider of the electronic patient record platform underlying the encompass programme in Northern Ireland. A key technology partner enabling the Trust's digital transformation agenda.

Broad incumbents

• NHS England: The umbrella body overseeing NHS Trusts in England. Operates the same publicly funded integrated care model and faces the same structural pressures (workforce shortages, waiting times, digital transformation) as Western Trust.
• NHS Scotland: Scotland's national health service, providing publicly funded integrated health and social care through 14 territorial boards. Comparable statutory model and rural/urban delivery challenges to Western Trust.
• Health Service Executive (HSE) Ireland: Ireland's national publicly funded health service, operating as a single statutory provider across the Republic. Highly comparable statutory model and cross-border partnership counterpart for the Western Trust via CAWT.

Regional players

• Guys and St Thomas NHS Foundation Trust: A large UK NHS Foundation Trust in London providing integrated acute and community services. Comparable in operating integrated acute/community portfolios but operates in a dense urban context rather than Western Trust's rural geography.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/WesternHSCTrust
• YouTubeyoutube.com/channel/UCL1vhByjo6cTU-HKB3zhhpQ
• Facebookfacebook.com/WesternHSCTrust
• Instagraminstagram.com/westernhsctrust

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Western Health and Social Care Trust