Diyalo Technologies

What Diyalo Technologies does

Diyalo Technologies Pvt. Ltd. is a Kathmandu-based enterprise software company that delivers cloud-based, IoT-enabled digital management platforms for utilities and transportation across Nepal. Its core product portfolio is organized into five proprietary platforms: WaterMark (water utility billing, operations, and customer management), ElectricMark (electricity utility operations), GM-Irrigation (irrigation infrastructure and water distribution), GreenMark (forest, waste, and wastewater management), and a transportation stack comprising BusSewa (real-time bus ticketing), VMIS (vehicle management), and a Railway Management System. Underlying technology centers on cloud SaaS, mobile applications, GIS-based asset mapping, and IoT sensors that monitor water pressure, quality parameters (turbidity, chlorine, pH), reservoir levels, and weather conditions, with automated pump and valve control, geofencing, and early-warning flood alerts. Diyalo also operates BusSewa as a separately incorporated subsidiary for consumer-facing ticketing.

The company serves primarily government utilities, municipalities, and public-sector organizations across all 7 provinces of Nepal, with 850+ utilities digitized and 7 million beneficiaries reached. Its go-to-market is enterprise field sales supplemented by channel partnerships with international development organizations (HELVETAS, WHH, WaterAid, OXFAM) and national water and sanitation user federations (NFIWUAN, FEDWASUN) that co-implement and fund digitalization projects. Revenue is generated through three streams: subscription-based enterprise software licensing with multi-year government contracts, transaction commissions (3–22%) on BusSewa ticketing, and IoT hardware sales for sensors, weather stations, and automation systems. Pricing is quote-based and tailored to deployment scope.

Diyalo is privately held, ISO 9001/UKAS certified, and has no disclosed external institutional investors or funding rounds. The company is led by founder-CEO PR Khanal, with a senior team including Chief Strategy Officer Kamal Prasad Gautam, CFO Saraswati Pokharel, and CTO Hasmat Ali. It employs 50–100+ people and has demonstrated organic expansion across verticals and geographies since 2014, though revenue and growth metrics are not publicly disclosed.

Name

Diyalo Technologies

Legal name

Diyalo Technologies Pvt. Ltd.

Website

https://diyalotech.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

51–100 employees

Short description

Diyalo Technologies builds cloud-based, IoT-enabled ERP and smart management platforms for water, electricity, irrigation, environment, and transportation sectors, serving government utilities and municipalities across Nepal.

Ownership category

akta.pro rank

Product category

Utility Management Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210), Water, Sewage and Other Systems (2213), Water Supply and Irrigation Systems (221310), Computer Facilities Management Services (541513)

SIC

Totalizing Fluid Meters & Counting Devices (3824), Auto Controls For Regulating Residential & Comml Environments (3822), Sanitary Services (4950), Transportation Services (4700), Refuse Systems (4953)

akta.pro primary industry

Digital Self-Service & Customer Portals (web/mobile, e-bill, notifications, consumption dashboards) (EUANAIAI)

akta.pro secondary industries

Water & Wastewater Utility IoT (SCADA, Leak/Quality Monitoring) (EUADAPAK), Irrigation Control & Automation (Controllers, Valves, Sensors, IoT) (AFAAACAF), Waste Management & Smart Sanitation (Facilities) (HSAPAPAM), Commercial/Residential Building Water Management & Leak Analytics Services (HSAHAGAK), Monitoring & Control (Dosing Systems, Remote Monitoring, Sensors) (BPABAJAK), Environmental Data Management Platforms (EHS/EMS, LIMS, ELN, Compliance Data Hubs) (EUAHAKAA)

Keywords

• Utility management software
• Water billing ERP
• Transportation ticketing platform
• Environmental monitoring systems
• Irrigation management solutions

Headquarters

HQ city

Kathmandu

HQ country

Nepal

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Enterprise Software Licensing: Diyalo provides proprietary software platforms to water utilities, electricity utilities, municipalities, and government organizations across Nepal. Revenue is generated through software licensing, platform deployment, and ongoing support services for their integrated digital solutions.
2. Transportation Ticketing Platform: BusSewa ticketing platform generates revenue through commission-based transactions on bus tickets sold. The platform connects passengers with transport operators, earning a percentage (3-22%) on each ticket sold through online booking.
3. IoT Hardware and Monitoring Systems: Revenue from installation and deployment of IoT sensors, radar level sensors, weather stations, and smart monitoring equipment integrated with their software platforms for utility automation and real-time monitoring.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Diyalo Technologies builds and operates integrated cloud-based ERP and IoT-enabled management platforms for water utilities, electricity providers, irrigation authorities, environmental monitoring, and public transportation in Nepal. Its flagship offerings — WaterMark, ElectricMark, GM-Irrigation, GreenMark, BusSewa, VMIS, and a Climate & Disaster Monitoring system — automate billing, metering, distribution, vehicle/asset tracking, and environmental data collection for government utilities, municipalities, development committees, and transport operators, with BusSewa also serving individual commuters through mobile ticketing.

Product overview

Diyalo Technologies offers a platform-plus-modules architecture providing integrated digital solutions across six core verticals: water utilities (WaterMark), electricity utilities (ElectricMark), agriculture and irrigation (GM-Irrigation), climate and disaster monitoring, environment management (GreenMark with GM-Forest, GM-Waste, and Wastewater modules), and transportation (BusSewa with VMIS, GPS, and Railway modules). The WaterMark and ElectricMark platforms serve as the core enterprise systems with modular add-ons for billing, customer management, IoT automation, asset management, and analytics. The GreenMark brand encompasses environmental solutions including forest, waste, and wastewater management. BusSewa provides transportation digitization with real-time ticketing, vehicle management, and fleet tracking capabilities.

Differentiator

Problem solved

Functional benefit

Products and services

• WaterMark

Quantifiable outcome

• Digitalized 850+ utilities
• +7 more outcomes

Named customers13 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability4 records

Feature8 records

Partnerships

Nine partnerships are on record, tiered minor and core.

• GSMAminorStrategic or Co-development PartnerPartnership for mobile technology and connectivity solutions in utility management.
• WaterenergylifeminorStrategic or Co-development PartnerPartnership focused on water and energy sector digitalization initiatives.
• Khalti by IMEcoreTechnology or IntegrationPayment gateway integration enabling customers to pay water bills, bus tickets, and other services through Khalti digital wallet.
• eSewacoreTechnology or IntegrationPayment gateway integration for online bill payments and bus ticket bookings through eSewa platform.
• fonepaycoreTechnology or IntegrationPayment integration enabling QR code and digital payment options for utility customers.
• NFIWUAN (National Federation of Water and Sanitation Users Associations Nepal)coreStrategic or Co-development PartnerStrategic partnership with national federation of water users for widespread deployment of WaterMark solutions.
• FEDWASUN (Federation of Water Supply and Sanitation Users National)coreStrategic or Co-development PartnerPartnership with national federation supporting deployment of smart water solutions across member organizations.
• Smart WASH SolutionsminorStrategic or Co-development PartnerPartnership for smart water, sanitation, and hygiene (WASH) technology solutions.
• BusSewa Ticketing Pvt. Ltd.coreStrategic or Co-development PartnerSubsidiary company handling Nepal's first real-time bus ticketing platform. BusSewa provides live seat availability, online payments, and SMS confirmations for bus passengers across Nepal.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Itron: Itron is a global provider of smart metering, AMI networks, and utility analytics for water, electricity, and gas utilities. It represents the multinational incumbent competing for the same utility-billing and metering workstreams that Diyalo digitizes, but at a far larger scale.
• Schneider Electric (EcoStruxure): Schneider Electric's EcoStruxure platform delivers grid and utility management, including energy and water operator suites with IoT and analytics. It is comparable as a broad incumbent platform for utility operations, billing, and distribution automation.
• Kamstrup: Kamstrup is a Danish provider of smart metering solutions for heat, water, and electricity with strong analytics and remote-reading capabilities. It competes in the metering and consumption data layer of utilities, overlapping with Diyalo's mobile meter reading and automated monitoring features.
• Aclara (Hubbell): Aclara, a Hubbell company, provides smart infrastructure solutions for electric and water utilities including AMI, metering, and sensor-based monitoring. It is comparable to Diyalo's water quality and distribution monitoring modules but at a much larger enterprise scale.
• Landis+Gyr: Landis+Gyr is a global leader in smart metering and grid management for electricity, water, and gas utilities. It competes in the same operational technology and metering space as Diyalo's ElectricMark and WaterMark solutions, especially where IoT and AMI deployments are scaling.
• Trimble Water (Trimble Unity): Trimble's water utility software portfolio (formerly Cityworks/Telvent) provides GIS-based asset, work-order, and operations management to municipal water utilities. It addresses similar use cases to Diyalo's GIS-based asset management and WaterMark modules for mid-sized utilities.

Direct peers

• Fluentgrid: Fluentgrid is an India-headquartered vertical-SaaS provider offering utility billing, metering, and customer management platforms to water and electricity utilities in emerging markets. It is the closest geographic and business-model analog to Diyalo's WaterMark and ElectricMark stacks, targeting similar government and municipal customers in South Asia.
• redBus: redBus is India's largest real-time intercity bus ticketing platform with operator-side inventory and digital payments. It is the most direct functional comparable to BusSewa for online real-time seat booking, ticket issuance, and operator commission revenue in South Asia.

Others

• Bentley Systems: Bentley Systems provides infrastructure engineering software including water and utility digital twin and asset management. It operates upstream of Diyalo's GIS-based asset management and infrastructure planning offerings as an adjacent/ecosystem-level participant in utility digitization.
• Esri: Esri is the leading GIS mapping platform and an enabling technology layer for utility asset management. Diyalo's GIS-based asset mapping, route optimization, and expansion planning modules are built on or comparable to Esri's ArcGIS ecosystem, making it a key adjacent/ecosystem player.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/DiyaloTech
• LinkedInlinkedin.com/company/diyalo-technologies-pvt-ltd

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Diyalo Technologies