Service Excelence

What Service Excelence does

ServiceXcellence is a Botswana-based ICT consultancy founded in 2020 by Segametsi, a wholly female Motswana citizen with 18+ years of IT experience spanning technical, senior management, and board-level roles across government parastatals and private companies. The firm is headquartered at 25366 Thadingwane Cres., Block 9, Gaborone, and operates as a single-office, founder-led practice with no disclosed subsidiaries, employees, or external investors.

The company delivers four core service lines: ICT technical support (desktop support, infrastructure maintenance, and computer/application system management), web development (modern business website design), customer service management (service delivery skills training), and management consultancy (process efficiencies, strategy, enterprise risk, project management, SLA and contract management). There is no proprietary platform or product architecture; services are delivered as contracted engagements using standard ICT and web technologies. Pricing is not publicly disclosed and engagements are scoped per client.

ServiceXcellence operates a sales-led, direct consultancy go-to-market targeting organisations in Botswana and the broader region that struggle with service delivery. Its primary customer segment is medium-sized enterprises, government parastatals, and public-sector entities seeking to measure, monitor, and manage their services. The company does not use resellers, marketplaces, or third-party distribution; its secondary marketing channel is the founder's personal speaking and MC brand 'Serg on Stage,' which functions as a community visibility asset.

Name

Service Excelence

Legal name

ServiceXcellence

Website

https://servicexcellence.co.bw

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

1–10 employees

Short description

ServiceXcellence is a Gaborone, Botswana-based ICT consultancy founded in 2020, offering ICT technical support, web development, customer service management, and management consultancy to organisations in Botswana and the broader region.

Ownership category

akta.pro rank

Product category

ICT and Management Consultancy Services

NAICS

Other Scientific and Technical Consulting Services (54169), Management Consulting Services (54161), Other Management Consulting Services (541618)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Services (8741)

akta.pro primary industry

ITSM Reporting, SLA/XLA & Service Performance Management (BPAEAJAL)

akta.pro secondary industries

Service Desk & Help Desk Services (BPAEAJAA), ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

Keywords

• ICT consultancy services
• Management consulting
• Technical support services
• Web development services
• Service delivery management

Headquarters

HQ city

Gaborone

HQ country

Botswana

HQ region

Africa

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. ICT Consultancy and Technical Support Services: The company generates revenue through providing ICT consultancy services, including desktop technical support, infrastructure maintenance, and system management. These are delivered as contracted service engagements to business clients.
2. Web Development Services: Revenue is generated through the design and development of modern business websites for clients. These are project-based engagements with one-time delivery.
3. Management Consultancy Services: The company offers consultancy services in process efficiencies, strategies, enterprise risks, and project management, delivered as advisory engagements to organisations seeking service delivery improvement.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

ServiceXcellence is an ICT and management consultancy that helps organisations in Botswana measure, monitor, and manage their services more effectively. It sells contracted engagements in ICT technical support (desktop support, infrastructure and application system maintenance), web development, customer service management training, and management consultancy covering process efficiencies, strategy, enterprise risk, SLA/contract management, and project management.

Product overview

Service Excellence is an ICT consultancy and services company that operates as a single-service business rather than a platform architecture. The company offers a portfolio of professional services including ICT technical support, web development, customer service management, and management consultancy. Founded in 2020 as a wholly owned female Motswana citizen business, the company delivers measured, monitored, and managed service solutions to clients.

Differentiator

Problem solved

Functional benefit

Brands

• Serg on Stage: A speaker and MC brand established by founder Segametsi (Serg) in 2020. Serg on Stage provides professional speaking and MC services for events.

Products and services

• ICT Technical Support Services

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators1 record

Recent moves3 records

Expansion highlights3 records

Market position

Competitive moat2 records

Key risks5 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/isaca-gaborone-chapter

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Service Excelence