Q-net

What Q-net does

Q-net International Ltd. is a privately held Hungarian software vendor founded in 1996 that develops and sells Q-net Pro, a web-based queue management system for organizing complex customer turnover in physical-service environments. The platform supports both centralized server and distributed master-slave server architectures and runs on PC, tablet, and smartphone clients, with compatibility across multiple databases and operating systems and documented integration with third-party software. Its modular suite includes Statistics and Monitoring, Appointment, Alert, Visualization, Customer Feedback, Voice Recording, Digital Signage, Rules Engine, and Identification modules, complemented by hardware such as ticket dispensers and web-based calling units.

The company sells primarily to banks and financial institutions, with additional deployments in telecommunications, healthcare, and utilities; named references include Bank Audi, BLOM Bank, Chase Bank, Stanbic, NCB, Halyk Bank, Hipotekarna, BLF, Kcell, and Díjbeszedő Holding. Q-net generates revenue through software licenses/subscriptions, hardware sales (ticket dispensers, voice recording equipment, displays), and implementation/support services, and distributes via direct enterprise sales alongside a global reseller network, claiming 3000+ installed systems, 300+ clients, 99.8% reliability, and installations in 43 countries. With 11-50 employees, no disclosed external funding, and a self-service demo portal (Q-net Pro 7), Q-net operates as a bootstrapped, niche enterprise software specialist rather than a venture-backed scale-up.

Name

Q-net

Legal name

Q-net International Ltd.

Website

https://www.q-net.pro

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

11–50 employees

Short description

Q-net International Ltd. is a privately held Budapest-based vendor founded in 1996 that sells Q-net Pro, a modular web-based queue management system with voice recording and customer feedback, primarily to banks plus telecom, healthcare, and utilities across 43 countries.

Ownership category

akta.pro rank

Headquarters

HQ city

Budapest

HQ country

Hungary

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Marketing or Sales, Personnel, Operations, Supply Chain

Revenue model

1. Software Licenses and Subscriptions: Queue management software system sold with central server and distributed architecture options. Includes various software modules such as statistics, visualization, customer feedback, voice recording, and appointment scheduling.
2. Hardware Sales: Hardware components including ticket dispensers, voice recording equipment, and display devices integrated with the software system.
3. Implementation and Support Services: Free training, free upgrades, and free support via remote access included with product. Additional professional services may be offered for custom implementations.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels2 records

Core offering

Q-net develops and sells Q-net Pro, a web-based queue management system that organizes complex customer flow for banks, healthcare providers, telecoms, and utilities. The platform supports both central server and distributed master-slave architectures, runs on PC, tablet, and smartphone, and ships with optional modules for statistics, visualization, voice recording, customer feedback, digital signage, identification, appointment scheduling, and customizable rules. Hardware components (ticket dispensers, voice recording equipment, calling units, displays) are sold alongside the software.

Product overview

Q-net Pro is a unified queue management system platform with a modular architecture. The core Q-net Pro platform provides central server and distributed master-slave server configurations, with all elements accessible via web-based interfaces on PC, tablet, and smartphone. The system offers optional software modules including Statistics and Monitoring, Appointment, Alert, Visualization, Customer Feedback, Voice Recording, Digital Signage, Rules, and Identification modules. Hardware components such as Ticket Dispensers and Calling Units complement the software modules. The platform supports integration with third-party software and multiple databases and operating systems.

Differentiator

Problem solved

Functional benefit

Brands

• Q-net Pro: Queue Management System - a comprehensive solution for organizing complex customer turnover with features including central server architecture, web-based modules, voice recording, customer feedback, visualization, digital signage, identification, statistics, and customizable rules

Products and services

• Q-net Pro

Quantifiable outcome

• 3000+ installed systems globally
• +2 more outcomes

Named customers11 records

Segments3 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature9 records

Scale indicators5 records

Recent moves1 record

Expansion highlights4 records

Direct peers

• Qmatic: Long-established queue management and customer journey orchestration vendor serving banks, retailers and healthcare. Directly competes with Q-net Pro in branch and clinic queue management, with overlapping hardware (ticket kiosks, displays) and software modules.
• Wavetec: Provides queue management, digital signage and self-service kiosk solutions to banks, telecom operators and healthcare providers in emerging markets. Direct competitor to Q-net, especially in MENA, Africa and South Asia where Q-net's banking customers are concentrated.
• Qminder: Cloud-native SaaS queue management platform targeting retail, healthcare and banking. Competes with Q-net on the same use cases (waitlist, customer flow, analytics) but via a subscription cloud model rather than Q-net's on-prem deployment.
• Waitwhile: Cloud-based waitlist, appointment and virtual queue platform used by healthcare, retail and financial services. A modern direct competitor whose subscription model and mobile UX contrast with Q-net's on-prem, hardware-tied approach.
• Tensator (Allium): Queue management and customer flow solutions including stanchions, signage and digital queue software. Overlaps with Q-net in both physical queue hardware and software systems for retail and banking environments.

Emerging players

• JRNI: Enterprise appointment scheduling and customer engagement platform used by banks and retailers. Competes with Q-net's Appointment and Customer Feedback modules by offering cloud-native booking and analytics.
• Lavi Industries: Supplier of queue stanchions, barriers and customer flow hardware used in banks and retail. Partial overlap with Q-net's ticket dispenser and calling unit hardware business, though focused primarily on physical crowd-flow products.

Broad incumbents

• Netcall: UK-based customer engagement and contact-center software vendor with queueing, appointment and workforce optimization capabilities. A broader incumbent that competes with Q-net in financial services and public-sector customer journey software.
• EdgeVerve Systems: Banking and financial services software provider with branch transformation and customer experience offerings. A broader incumbent whose branch CX platform overlaps with Q-net's bank customer flow management solutions.

Regional players

• Strong Electric: Japan-based queue management and ticket dispenser vendor serving primarily Japanese banks and public offices. A regional player with comparable on-prem QMS technology but limited geographic overlap with Q-net's 43-country footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/q_net_pro
• Facebookfacebook.com/qnetint
• LinkedInlinkedin.com/company/q-net-international

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Q-net