Industry Service Partner

What Industry Service Partner does

SIA Industry Service Partner (ISP) is a Latvian industrial maintenance and asset management services company founded in 2003 and headquartered in Riga. It provides a comprehensive service portfolio — preventive and corrective maintenance, one-time equipment repairs, turnkey engineering projects, process automation and digitalization, building maintenance, district heating (boiler house operation in Jaunmārupe), and technical audits and training — to industrial and commercial customers across seven verticals: metal processing, energy, woodworking, paper and packaging, food and beverage, water utilities, and real estate. The company employs over 100 professionals and operates an internal Maintenance Development Centre (MDC) for knowledge transfer, alongside telemetry-led offerings built around the ERBESSD INSTRUMENTS portfolio (PHANTOM wireless systems, WISER accelerometers, EI Analytic cloud portal, DigivibeMX, and Dragon Vision), which it distributes following a 2023 partnership.

ISP's commercial model is anchored by long-term strategic partnerships under its FlexiMaint construct, typically 3–5 years, with shared KPI targets and guaranteed equipment availability up to 99%. Distribution combines direct field service delivery, project-based engagements, and building maintenance contracts, with a sales-led and enterprise field sales motion targeting multi-site industrial operators. The company is certified to ISO 9001, ISO 14001, and ISO 45001, and is a Siemens Solution Partner for Factory Automation. Its primary direct customer logo is the largest corrugated paper board producer in the Baltic countries, alongside other unnamed enterprise clients in energy, food, water utilities, and real estate. ISP operates exclusively in Latvia and claims no broader international footprint, with partnerships with Baltic engineering universities (RTU, LLU, TTU) supporting talent development.

Name

Industry Service Partner

Legal name

SIA Industry Service Partner

Website

https://ispartner.lv

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

51–100 employees

Short description

Industry Service Partner is a Latvian industrial maintenance and asset management services provider, offering preventive maintenance, repairs, turnkey projects, automation, and FlexiMaint long-term contracts to enterprise clients across metal, energy, woodworking, paper, food, water utilities, and real estate verticals.

Ownership category

akta.pro rank

Product category

Industrial Maintenance Services

NAICS

Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance (811310), Plumbing, Heating, and Air-Conditioning Contractors (238220), Steam and Air-Conditioning Supply (221330)

SIC

Misc Industrial & Commercial Machinery & Equipment (3590), Heating Equipment, Except Electric & Warm Air Furnaces (3433), Laboratory Analytical Instruments (3826)

akta.pro primary industry

Hard Services (MEP/HVAC, Electrical, Plumbing) (BPABAAAA)

akta.pro secondary industries

Energy Services (Retrofits/Commissioning/Testing & Balancing) (IMAIABAI), HVAC & Industrial Ventilation (Chillers, AHUs, Exhaust, Filtration) (EUAEAFAE)

Keywords

• Industrial maintenance services
• Equipment condition monitoring
• Process automation services
• Predictive maintenance solutions
• Turnkey engineering projects

Headquarters

HQ city

Riga

HQ country

Latvia

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Supply Chain, Infrastructure, Marketing or Sales

Revenue model

1. Maintenance Services Contracts: Long-term maintenance service contracts including preventive maintenance, work planning, 24/7 emergency response, CMMS system installation, spare parts stock management, and regular reporting. Contracts can include FlexiMaint model (3-5 year strategic partnerships).
2. Equipment and System One-Time Repairs: One-off repair services for equipment inspection, dismantling/installation, mechanical repairs, hydraulic/pneumatic systems, crane systems, welding, power supply, automation, ventilation, water systems, and electric motors.
3. Turnkey Projects: Complex repair, reconstruction, or greenfield projects covering engineering solution selection, design, component purchase, installation, commissioning, and ongoing maintenance. Includes electrical/automation engineering, industrial equipment mounting, CMMS implementation.
4. Audits, Expert Services, and Training: Technical audits, defect root cause analysis, functional testing, enterprise asset management audits, and training programs for customer employees on maintenance best practices.
5. Building Maintenance Services: Engineering systems inspection, maintenance, and energy efficiency management for buildings. Long-term cooperation contracts with scope including 24/7 service, energy consumption monitoring, and investment budget planning.
6. District Heating Services: Operation of boiler houses (gas and wood chip) supplying heat energy. ISP operates the Jaunmārupe boiler house supplying heat to Jaunmārupe village properties.
7. Process Automation and Digitalization: Automation and control systems (ACS) services including inspection, audits, risk assessment, design, installation, programming, optimization, software updates, and industrial robot setup (KUKA). Also EAM system implementation and support.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Industry Service Partner (SIA Industry Service Partner) is a Latvian industrial services company that delivers maintenance, repair, and asset management services to industrial facilities across metal processing, energy, woodworking, paper and packaging, food and beverage, water utilities, and real estate sectors. The company provides preventive maintenance programs, 24/7 emergency response, one-time equipment and system repairs, building engineering services, full-cycle (turnkey) projects, process automation and digitalization, audits and training, and district heating operation. It also distributes ERBESSD INSTRUMENTS condition monitoring products (PHANTOM, WISER, EI Analytic, DigivibeMX, Dragon Vision) and operates its own boiler house supplying heat to Jaunmārupe.

Product overview

Industry Service Partner is an industrial services company offering a comprehensive portfolio of maintenance, repair, and automation services rather than a unified software product. The core offerings include maintenance services, one-time repairs, building maintenance, turnkey projects, process automation, audits/training, and heating services. These are complemented by ERBESSD INSTRUMENTS condition monitoring products they distribute: PHANTOM wireless monitoring systems, WiSER accelerometers, EI Analytic cloud portal, DigivibeMX vibration analysis software, and Dragon Vision motion magnification software. Additional tools include FlexiMaint (a KPI-driven strategic partnership model), KPI calculators, Precision Maintenance services, and the internal MDC (Maintenance Development Centre) for employee training. The company operates across seven industries (metal, energy, woodworking, paper/packaging, food/beverage, water utilities, real estate) with certifications in ISO 9001, ISO 14001, and ISO 45001.

Differentiator

Problem solved

Functional benefit

Brands

• MDC (Maintenance Development Centre): Training center for developing maintenance knowledge and skills for employees and client representatives.
• FlexiMaint

Products and services

• Maintenance Services Comprehensive maintenance services for production and real estate assets including preventive maintenance planning, work scheduling, 24x365 emergency response, CMMS system installation, and spare parts stock management. Offered as long-term contracts to industrial enterprises.
• Equipment and System One-Time Repairs Single-occurrence repair services for equipment and systems including inspection, mechanical repairs, hydraulic/pneumatic systems, crane systems, power supply, automation, ventilation, water systems, and electric motors. Targeted at industrial operators needing ad-hoc repair support.
• Building Maintenance Engineering systems inspection, maintenance, and energy efficiency management for buildings, including maintenance planning, 24-hour service, energy consumption monitoring, and investment budgeting. Sold to real estate and commercial property clients.
• Turnkey Projects Complete project realization including engineering solution selection, design, component procurement, installation, commissioning, maintenance, rebuilds, and decommissioning for mechanical, electromechanical, or automation systems.
• Process Automation and Digitalisation Automation and control systems (ACS) installation and maintenance using products from Siemens, ABB, Schneider-Electric, GE, and others, including design, installation, retrofits, and industrial robot (KUKA) setup. Targets industrial producers.
• Audits, Expert Services, Training Technical evaluation services including asset condition evaluation, defect root cause analysis, functional testing, and enterprise asset management process audits, with training programs for customer employees.
• Heating Services Operation of gas and wood chip boiler houses, including heating energy supply services for residential and commercial properties in the Jaunmārupe area.
• FlexiMaint Cooperation Model Strategic partnership service contract model governed by shared KPI targets, with 3-5 year terms, guaranteeing equipment availability up to 99% and covering full equipment lifecycle responsibility for client production assets.
• Precision Maintenance High-quality maintenance services including precision mechanical installations, high-speed machinery repairs, diagnostic and predictive maintenance systems implementation, and post-service acceptance testing.
• PHANTOM Wireless Monitoring Systems Continuous equipment monitoring system providing scalable and integrable wireless monitoring that measures equipment operation and condition parameters, sends automatic warnings, and integrates with SCADA or CMMS/EAM systems. Distributed by ISP under its partnership with ERBESSD INSTRUMENTS.
• WiSER Accelerometers Wireless vibration measurement sensors in 1-axis (WiSER 1X) or 3-axis (WiSER 3X) configurations that connect to mobile devices via the WiSER Vibe Pro app or Windows devices with DigivibeMX software. Distributed by ISP under its partnership with ERBESSD INSTRUMENTS.
• EI Analytic Cloud Portal Modern cloud data portal for storing measurement data from WiSER and PHANTOM sensors, processing results, interpreting problem severity using machine learning algorithms, and sending automatic notifications for parameter deviations. Distributed by ISP under its partnership with ERBESSD INSTRUMENTS.
• DigivibeMX Vibration Analysis Software

Quantifiable outcome

• Equipment technical availability up to 99%
• +3 more outcomes

Named customers1 record

Segments7 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature6 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• ERBESSD INSTRUMENTScoreTechnology or Integration · 1 January 2023In 2023, SIA Industry Service Partner became a distribution partner of ERBESSD INSTRUMENTS to offer customers modern and effective equipment condition monitoring products and solutions. ERBESSD INSTRUMENTS provides affordable, open-access machinery diagnostic solutions that are very easy to deploy. ISP can help customers select and purchase appropriate condition-monitoring equipment or monitor/ maintain rotating equipment using their own professionals.
• SiemenscoreTechnology or IntegrationIndustry Service Partner is certified Siemens 'Solution Partner' for Factory Automation solutions. ISP has extensive experience in systems auditing, design, installation, rebuilds & retrofits, and maintenance of automation and control systems made by Siemens and other world-leading producers.
• Riga Technical University (RTU)minorStrategic or Co-development PartnerISP collaborates with RTU and has established their Maintenance Development Centre (MDC) with expertise from international professionals. ISP financially supports the 'European Scientists' Night' organized by RTU and other RTU initiatives. Collaboration aims to attract students to technical education and support thesis work.
• Latvia University of Life Sciences and Technologies (LLU)minorStrategic or Co-development PartnerCollaboration with Baltic engineering universities including LLU for knowledge development and training center establishment.
• Tallinn University of Technology (TTU)minorStrategic or Co-development PartnerCollaboration with Baltic engineering universities including TTU for knowledge development and training center establishment.
• ABBminorOthersABB experience mentioned in context of MDC staff backgrounds. MDC employs colleagues with extensive experience of working in leading maintenance companies like ABB.
• SKFminorOthersSKF experience mentioned in context of MDC staff backgrounds. MDC employs colleagues with extensive experience of working in leading maintenance companies like SKF.
• FESTOminorOthersFESTO mentioned as partnering company in context of MDC expertise development.
• CMBminorOthersCMB mentioned as partnering company in context of MDC expertise development.

Scale indicators5 records

Recent moves5 records

Expansion highlights6 records

Broad incumbents

• Bilfinger: Bilfinger is a large European industrial services provider offering maintenance, engineering, and consulting across process industries. Overlaps with ISP's industrial maintenance and turnkey project offerings but at materially larger scale and broader geographic footprint.
• ENGIE Solutions: ENGIE Solutions provides multi-technical building and industrial services including HVAC, energy efficiency, and facility management across Europe. Overlaps with ISP's energy-efficiency, building maintenance, and district heating-related work as part of a much larger energy services portfolio.
• VINCI Energies: VINCI Energies delivers industrial and building technical services including automation, electrical engineering, and maintenance across Europe. Overlaps with ISP's process automation, building maintenance, and turnkey project services, though as part of a much broader portfolio.
• ISS A/S: ISS is a global facility services company with integrated hard services including HVAC, electrical, and mechanical maintenance for industrial and commercial properties. Comparable to ISP on integrated facility maintenance, but operates at global scale versus ISP's Latvia-only footprint.

Regional players

• Eltel Group: Eltel is a Nordic-Baltic technical service provider focused on power, communication, and industrial infrastructure maintenance. Comparable to ISP on Nordic/Baltic regional industrial maintenance delivery, though Eltel's portfolio is weighted toward power and telecom networks rather than discrete manufacturing.
• Adven: Adven is a Nordic provider of energy solutions including district heating, industrial energy efficiency, and on-site energy production. Comparable to ISP's Jaunmārupe and Riga Airport boiler house operations and energy-efficiency building maintenance work, with primary Nordic-Baltic overlap.

Others

• Schneider Electric Industries: Schneider Electric supplies industrial automation, process control, and energy management solutions, with associated services and modernization programs. Comparable to ISP on automation and process digitalization scope; ISP is explicitly listed as working with Schneider-Electric hardware in its automation offering.
• Siemens Smart Infrastructure: Siemens Smart Infrastructure delivers building and industrial automation, digitalization, and service contracts globally. Comparable to ISP on automation and digitalization services; ISP holds Siemens Solution Partner certification and delivers Siemens-based retrofits and ACS work.

Direct peers

• Caverion: Caverion is a Nordic-headquartered provider of building and industrial technical services spanning HVAC, automation, and maintenance across multiple end-markets. Highly comparable to ISP's multi-vertical integrated facility and industrial maintenance model, with explicit Nordic/Baltic regional overlap.
• SPIE SA: SPIE is a European multi-technical services provider delivering electrical, mechanical, HVAC, and industrial maintenance across buildings and infrastructure. Comparable to ISP on multi-vertical technical services delivery, KPI-driven contracts, and process automation scope.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/industry-service-partner

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Industry Service Partner