What Gemeente Dordrecht does

Gemeente Dordrecht is the municipal government of Dordrecht, one of the oldest cities in the Netherlands (city rights dating to approximately 1200), operating as a public administrative body under Dutch municipal law. It delivers statutorily mandated public services to approximately 119,000 residents of Dordrecht and a broader regional population of roughly 285,000 across the Drechtsteden cooperation, including identity documents (passports, ID cards, driving licenses), civil registration (births, marriages, deaths), municipal taxation (OZB, afvalstoffenheffing, rioolheffing, precariobelasting, logiesheffing), permit issuance, parking and traffic management, waste collection, sewage services, and an extensive social-support portfolio (debt counseling, welfare benefits, veteran services, caregiver support). The municipality employs 10,000+ staff and serves the following primary customer segments: Inwoners (Residents), Ondernemers (Entrepreneurs), residents with financial difficulties, Dutch veterans, and informal caregivers (mantelzorgers).

The underlying technology is a digital citizen-service platform built around the national DigiD and eHerkenning authentication systems, accessed via cms.dordrecht.nl, the Digitale Belastingbalie (online tax portal) hosted at belastingbalie.drechtsteden.nl, and the Fixi public-space reporting system. The platform supports online transactions such as certificate requests, tax payments in up to 10 installments, relocation registration, permit applications, and status tracking of requested products. Physical service is delivered through the Balies Stadswinkel/Stadskantoor at Spuiboulevard 300 and the Samenwerkplein co-location with SVB at Spuiboulevard 298. Specialized products include the Dordtpas benefits card (discounts on culture, sports, and free public transit for low-income residents), the Online Dienstverlening portal, and dedicated care/zorg-en-ondersteuning workflows. Compliance posture is documented under the AVG (Dutch GDPR implementation) and BIO (Baseline Informatiebeveiliging Overheid), with a designated Functionaris voor de Gegevensbescherming.

The business model is non-commercial: as a Dutch municipality, Gemeente Dordrecht does not earn revenue in the traditional sense. Income is derived from statutory municipal taxes, national-government intergovernmental transfers (algemene uitkering), and shared-service fees collected from neighboring municipalities via operational subsidiaries. Operational subsidiaries include Gemeentebelastingen en Basisinformatie Drechtsteden (GBD), which levies taxes for 5 municipalities, and Sociale Dienst Drechtsteden, which delivers social services across 7 municipalities. Pricing is publicly disclosed by tax category — for example, the 2026 OZB rate is 0.0795% of WOZ value for homeowners, the afvalstoffenheffing is €356.28 for single-person and €374.28 for multi-person households, and the rioolheffing ranges from €118.80 to €171.24 per household plus volumetric surcharges. Customer acquisition is universal within the jurisdictional boundary (every resident and business is a customer by statute), with marketing conducted via the municipal website and social channels (Facebook, X/Twitter, LinkedIn, Instagram, WhatsApp). The current strategic cycle is governed by the Coalition Agreement 2026-2030, 'Samen bouwen aan vandaag en morgen.'

Name

Gemeente Dordrecht

Legal name

Gemeente Dordrecht

Website

https://cms.dordrecht.nl

Company type

Private

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Gemeente Dordrecht is the Dutch municipal government of Dordrecht, providing statutorily mandated public services — including identity documents, civil registration, municipal taxation, permits, waste collection, and social welfare — to approximately 119,000 residents and regional Drechtsteden partners via a DigiD-authenticated digital self-service platform and physical service desks.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Other General Government Support (92119), Individual and Family Services (6241), Social Assistance (624), Administration of Housing Programs, Urban Planning, and Community Development (9251)

SIC

Services-Social Services (8300), Sanitary Services (4950)

akta.pro primary industry

Taxpayer Registration, Identity & Account Management (BPAIADAB)

akta.pro secondary industries

Taxpayer Services, Education & Outreach (BPAIADAM), Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD)

Keywords

• Municipal government services
• Public administration
• Civic services
• Local government
• Citizen services

Headquarters

HQ city

Nieuw-dordrecht

HQ country

Netherlands

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Municipal Taxes Collection: Collection of various municipal taxes including onroerendezaakbelasting (OZB), afvalstoffenheffing (waste levy), and rioolheffing (sewage levy) from residents and businesses
2. Reinigingsrecht (Business Waste Collection Fees): Annual fees charged to businesses for municipal waste collection services, categorized by business type and size
3. Precariobelasting: Tax on use of public municipal land for structures like terraces, awnings, advertising signs, construction scaffolding, or underground cables and pipelines
4. Logiesheffing: Tourism accommodation levy charged to hotel, camping, bed and breakfast operators

Pricing tiers

Distribution channels4 records

Marketing channels6 records

Core offering

Gemeente Dordrecht is the municipal government of Dordrecht, providing statutory public services to residents and businesses including identity documents (passports, ID cards), civil registry documents (birth, marriage, death certificates), municipal tax collection (property tax OZB, waste levy, sewage levy), permits (construction, parking, events), social support services (debt counseling, financial assistance, care coordination), waste management, relocation registration, and public space maintenance. Services are delivered through a digital self-service portal with DigiD/eHerkenning authentication, the Stadswinkel physical service desk, telephone support, and regional partner organizations.

Product overview

Gemeente Dordrecht operates a unified citizen services platform that provides digital self-service capabilities alongside in-person counter services at the Stadswinkel. The core offering consists of an integrated self-service portal enabling residents to apply for identity documents, manage municipal taxes, report public space issues, register relocations, request permits, and access social support services. Key products include the Dordtpas (a local benefits card), the Digitale Belastingbalie (online tax portal), the Fixi public reporting system, and various registry services for civil documents. All services can be accessed online with DigiD authentication, in person at municipal service counters, or via phone and WhatsApp.

Differentiator

Problem solved

Functional benefit

Products and services

• Paspoort en ID-kaart Service (Passport and ID Card Service) Identity document services for citizens and children including passport and ID card applications, renewals, and replacements, delivered via the Stadswinkel service desk and online appointment booking.
• Uittreksels en Akten (Civil Registry Documents) Civil registry document services for residents including birth, marriage, death, and name change certificates, as well as BRP extracts and legalizations.
• Vergunningen Service (Permit Applications) Permit application services for residents and businesses covering construction, parking, outdoor displays, events, and other activities requiring municipal approval under the APV (Algemene Plaatselijke Verordening).
• Gemeentelijke Belastingen (Municipal Tax Collection) Municipal tax collection services for residents and businesses covering property taxes (OZB), waste fees (afvalstoffenheffing), sewer fees (rioolheffing), business waste fees (reinigingsrecht), precariobelasting, and logiesheffing, including exemption applications for low-income residents.
• Digitale Belastingbalie (Online Tax Portal) Online tax portal allowing residents to view municipal tax assessments, pay taxes in installments via direct debit, and request exemptions using DigiD authentication.
• Melden bij de Gemeente - Fixi (Public Space Issue Reporting) Public space issue reporting system enabling residents to report municipal problems such as broken streetlights, loose paving stones, or fallen trees for municipal action.
• Verhuisservice (Relocation Registration) Moving registration service allowing residents to report relocations within Dordrecht, from abroad, or emigration via the BRP (Basisregistratie Personen).
• Zorg en Ondersteuning (Social Support Services) Social support services for residents including care coordination, debt management, budget coaching, and assistance for low-income households, delivered through Dordrecht Sociaal and partner organizations.
• Geldzaken Hulp (Financial Assistance Programs) Financial support services for residents including debt counseling, budget coaching, social assistance benefits, special needs assistance, and personal minimum budget programs for low-income residents.
• Dordtpas Local citizen benefits card providing discounts on cultural activities, sports, and transportation for low-income residents, with additional benefits including free public transit and library access.
• Online Dienstverlening (Self-Service Portal) Digital self-service platform enabling residents and businesses to apply for documents, pay taxes, make appointments, and track request status online through the municipal website with DigiD/eHerkenning authentication.

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Nine partnerships are on record, tiered core and minor.

• Sociale Dienst DrechtstedencoreOthersRegional social service organization serving 7 municipalities (Alblasserdam, Dordrecht, Hardinxveld-Giessendam, Hendrik-Ido-Ambacht, Papendrecht, Sliedrecht, Zwijndrecht). Provides financial assistance, unemployment support, and housing assistance services.
• MEE MantelzorgcoreOthersOrganization providing support services for informal caregivers (mantelzorgers) in Dordrecht. Offers registration, advice, caregiver appreciation programs, and respite care coordination.
• GeldpraatjecoreOthersNetwork of financial advice organizations in Dordrecht helping residents with money concerns. Contact: 078-770 8989 or [email protected]. Provides referrals to appropriate support services.
• Dordrecht SociaalcoreOthersFormerly Sociaal Wijkteam - provides social support services to Dordrecht residents of all ages. Addresses questions about neighborhoods, youth, care, and support. Located at Dalmeyerplein 10 and multiple other locations.
• Nederlands VeteraneninstituutcoreOthersNational veteran institute providing the Veteranenloket (Veterans Service Desk) - the central point for Dutch veterans to request help. Available 24/7 via 088 334 00 00 or [email protected].
• INZET078!coreOthersKnowledge and advice center for voluntary work in Dordrecht. Helps volunteers and volunteer organizations. More than 30 types of volunteer work available. Contact: 078-2063002.
• Gemeentebelastingen en Basisinformatie Drechtsteden (GBD)coreOthersTax collection agency for 5 municipalities (Dordrecht, Hendrik-Ido-Ambacht, Papendrecht, Sliedrecht, Zwijndrecht). Handles municipal tax levies and WOZ valuation implementation.
• Omgevingsdienst Zuid-Holland ZuidminorOthersRegional environmental service agency for South Holland South region handling environmental permits and enforcement.
• Veiligheidsregio Zuid-Holland ZuidminorOthersRegional safety region organization handling emergency services coordination for South Holland South.

Scale indicators2 records

Recent moves6 records

Expansion highlights2 records

Direct peers

• Gemeente Tilburg: Dutch municipality of comparable population scale operating the same municipal services stack, including digital self-service and regional social service cooperation.
• Gemeente Almere: Dutch municipality of comparable scale providing the same statutory municipal services, with a mature online citizen platform and regional tax-alliance approach.
• Gemeente Breda: Mid-sized Dutch municipality near Dordrecht with directly comparable service portfolio (BRP, taxation, permits, social services) and similar operating scale.
• Gemeente Arnhem: Mid-sized Dutch municipality with a directly comparable municipal services operating model, including digital self-service, social welfare delivery, and waste/sewage levy collection.
• Gemeente Utrecht: Mid-to-large Dutch municipality with the same statutory mandate and digital service delivery model, comparable population scale and service portfolio.
• Gemeente Leiden: Smaller Dutch municipality with comparable service portfolio (IDs, taxes, permits, social support) and a similar digital citizen platform model.
• Gemeente Rotterdam: Larger Dutch municipality with the same municipal service mandate (IDs, permits, taxes, social services). Directly comparable in scope and operating model, with a shared South Holland regional context via Veiligheidsregio Zuid-Holland Zuid.
• Gemeente Den Haag: Seat-of-government Dutch municipality offering the same suite of municipal services (BRP, taxes, permits, social support). Highly comparable citizen-service platform and compliance framework.
• Gemeente Eindhoven: Dutch municipality with an equivalent municipal services mandate, comparable citizen platform (DigiD-authenticated), and similar population/city scale.
• Gemeente Amsterdam: Largest Dutch municipality operating an equivalent digital citizen platform (MijnAmsterdam) with DigiD authentication, OZB taxation, and a comparable social services portfolio.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/GemDordrecht
• Facebookfacebook.com/gemeente.dordrecht
• LinkedInlinkedin.com/company/gemeente-dordrecht
• Instagraminstagram.com/gemeentedordrecht

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gemeente Dordrecht