Milestone Senior Services
Milestone Senior Services is a Kalamazoo-based 501(c)(3) nonprofit founded in 1963 that delivers in-home support services, including Meals on Wheels, accessibility modifications, companionship, and Medicaid waiver case management, to older adults and adults with disabilities across Southwest Michigan.
- Company typePrivate
- Founded1963
- HeadquartersKalamazoo, United States
- Headcount51–100
- GTM typeB2C
- OfferingServices
What Milestone Senior Services does
Milestone Senior Services, Inc. is a 501(c)(3) nonprofit organization founded in 1963 and headquartered at 918 Jasper Street in Kalamazoo, Michigan, with a secondary office in Battle Creek (Calhoun County). The organization provides a coordinated portfolio of in-home support services for older adults (60+) and adults with disabilities across Southwest Michigan, including Kalamazoo, Calhoun, Barry, Branch, and St. Joseph counties, with Person-Centered Options Counseling extending into 11 counties total. Its core service lines comprise Nutrition Services (Meals on Wheels home-delivered meals, Congregate Dining, Food For All paid meals, and Pet Support for Seniors), Home Repair & Accessibility (ramp installation, tub-to-shower conversions, bathroom remodels, grab bars, and minor repairs within a 60-mile radius of Kalamazoo), the Companionship Program, MI Choice Waiver Medicaid-funded in-home care, Behavioral Health Services via referral partnership with Integrated Services of Kalamazoo, and Volunteer Services coordinating 300+ volunteers contributing 35,000 hours annually.
The organization's core technology is operational rather than digital: a centralized commercial kitchen supports both nutrition programs and a wholly-owned catering subsidiary (Generations Catering), and the Home Repair & Accessibility department performs physical home modifications (e.g., the newly launched Tub-to-Shower Conversion service in 2025-06 using either cut-away or full-replacement methods). No public-facing app, API, or software platform is offered. Service delivery is enabled by 32 established meal delivery routes, congregate dining sites in senior housing complexes, and an embedded volunteer network including AmeriCorps Seniors RSVP and Senior Companion programs.
Milestone's business model is a hybrid nonprofit revenue structure. The primary funding sources are government grants and contracts: Kalamazoo County Senior Millage, Calhoun County Senior Services, CareWell Services Southwest, Area Agency on Aging Region 3A, Michigan Department of Health and Human Services (Medicaid-funded MI Choice Waiver services), and federal AmeriCorps Seniors grants. Secondary funding comes from individual donations, recurring giving, planned giving, workplace giving, endowments held at the Kalamazoo Community Foundation (EIN 38-1747660), and in-kind gifts. Fee-based programs include Generations Catering, Food For All (paid home-delivered meals), cooking classes ($50/class or $175/4-class series), an annual golf fundraiser ($150/player), and fee-for-service home repair. Annual scale metrics include 4,700+ clients served, 400,000+ meals delivered, and 35,000 volunteer hours contributed, supported by 51-100 employees.
Milestone Senior Services firmographics
Firmographics- Name
- Milestone Senior Services
- Legal name
- Milestone Senior Services, Inc.
- Website
- https://milestoneseniorservices.org
- Company type
- Private
- Founded year
- 1963
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Milestone Senior Services is a Kalamazoo-based 501(c)(3) nonprofit founded in 1963 that delivers in-home support services, including Meals on Wheels, accessibility modifications, companionship, and Medicaid waiver case management, to older adults and adults with disabilities across Southwest Michigan.
- Ownership category
- akta.pro rank
Milestone Senior Services industry classification
Industry- Product category
- Senior Services
- NAICS
- Services for the Elderly and Persons with Disabilities (624120), Community Food Services (62421)
- SIC
- Services-Social Services (8300), Services-Home Health Care Services (8082)
- akta.pro primary industry
- Elder Services & Aging Support (BPAGAEAF)
- akta.pro secondary industries
- Meals, Nutrition & Congregate Dining Day Programs (HSABANAM), Community-Based Senior Centers with Adult Day Services (HLADAIAJ), Senior Social Clubs & Community-Based Day Programs (Non-Clinical) (HSABANAK), Caregiver Support & Education Programs (Center-Based) (HSABANAN)
Keywords
Where Milestone Senior Services is headquartered
LocationHeadquarters
- HQ city
- Kalamazoo
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Milestone Senior Services business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain
Revenue model
- Government Grants and Medicaid Funding: Primary funding from Calhoun County Senior Services, CareWell Services Southwest, Kalamazoo County Senior Millage, Area Agency on Aging Region 3A, and Michigan Department of Health and Human Services (MDHHS) for Medicaid-eligible services. MI Choice Waiver services funded through MDHHS for Medicaid participants at no cost.
- Donations and Contributions: Individual donations, monthly/recurring giving, endowments (held at Kalamazoo Community Foundation), planned giving, workplace giving, and in-kind gifts. EIN 38-1747660.
- AmeriCorps Seniors Grant: Federal grant funding through AmeriCorps Seniors for RSVP and Senior Companion volunteer programs.
- Fee-Based Programs: Food For All program (paid meals for non-qualifying residents), cooking classes ($50/class or $175/series), and golf fundraiser ($150/player). Nominal fee for those under 60 at congregate dining sites.
- Generations Catering: Full-service catering operation operated by Milestone; proceeds benefit nutrition programs.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Grant-funded Meals on Wheels - Free for qualifying seniors |
| Usage-based | Pay-as-you-go | Food For All - Paid meal delivery |
| Unit Pricing | Pay-as-you-go | Congregate Dining - Free for 60+, nominal fee under 60 |
| Unit Pricing | Pay-as-you-go | Cooking Classes - $50 per class |
| Unit Pricing | Pay-as-you-go | Golf Fundraiser - $150 per player |
| Other | Pay-as-you-go | Home Repair - Grant-funded and fee-for-service |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels8 records
Milestone Senior Services product offering
Product offeringCore offering
Milestone Senior Services provides a portfolio of in-home support services to older adults (60+) and adults with disabilities in Southwest Michigan. Core offerings include Meals on Wheels (home-delivered meals), Congregate Dining, Food For All paid meals, Pet Support for Seniors, Home Repair & Accessibility modifications (ramps, tub-to-shower conversions, grab bars), a Companionship Program, MI Choice Waiver Medicaid-funded home care, Behavioral Health case management, Person-Centered Options Counseling, and Volunteer Services. Services are delivered directly to clients' homes, at congregate dining sites, and through a network of trained volunteers.
Product overview
Milestone Senior Services operates as a nonprofit organization providing a coordinated portfolio of in-home support services for seniors and adults with disabilities across Southwest Michigan. The organization offers multiple distinct service lines: Nutrition Services (Meals on Wheels, Congregate Dining, Food For All, Pet Support), Home Repair & Accessibility (repairs, ramps, tub-to-shower conversions), the Companionship Program (including AmeriCorps Senior Companion), MI Choice Waiver (Medicaid-funded home care), Behavioral Health Services (case management via ISK partnership), Person-Centered Options Counseling, Volunteer Services, and the Best of Care resource directory. The organization also operates Generations Catering as a social enterprise supporting nutrition programs. Online classes round out the educational offerings. Services are available across Calhoun, Kalamazoo, Barry, Branch, and St. Joseph counties.
Differentiator
Problem solved
Functional benefit
Brands
- Generations Catering: Full-service catering service operated by Milestone Senior Services. Proceeds benefit the organization's Nutrition programs.
- Meals on Wheels
- Food For All
- Pet Support for Seniors
- MI Options
- AmeriCorps Seniors
Products and services
- Nutrition Services
Quantifiable outcome
- 4,700+ older adults and adults with disabilities supported annually to remain living independently at home
- +3 more outcomes
Companies that use Milestone Senior Services
Customer profileNamed customers4 records
Segments4 records
Ideal customer profiles4 records
Milestone Senior Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature2 records
Milestone Senior Services partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered minor and core.
- Harding's MarketminorAnnual pet food drive partnership. Harding's Market locations in Portage and Kalamazoo serve as drop-off sites for pet food donations supporting Pet Support for Seniors program.
- Kalamazoo Humane SocietycorePartnership to provide pet food, supplies, and basic mobile veterinary services for Home Delivered Meals clients who have pets. Addresses the challenge of seniors sharing their meals with pets.
- Integrated Services of Kalamazoo (ISK)coreISK provides intake and pre-qualification for Targeted Case Management Services; Milestone provides behavioral health case management for individuals 55+ referred through ISK. Milestone currently serves approximately 200 individuals through this partnership.
- The Information Center (Michigan)coreGrant awarded to The Information Center by Michigan Department of Health and Human Services enables Milestone to provide Person-Centered Options Counseling services in 11 Michigan counties.
- Kalamazoo CountycoreLong-term partnership to provide home-delivered and congregate meals for seniors. Expanded to provide meals for The Landing Place transitional family housing facility.
- Family Promise of Southwest MichiganminorPartnership to provide meals for residents of The Landing Place, a 77-unit transitional family housing facility (largest in Michigan), from Milestone's commercial kitchen.
- Calhoun County Senior ServicescoreFunding source for nutrition programming in Calhoun County.
- CareWell Services SouthwestcoreFunding source for nutrition programming in the Southwest Michigan region.
- Area Agency on Aging Region 3AcoreFunding source for nutrition programming.
- AmeriCorps SeniorscoreFederal grant program through which Milestone facilitates RSVP and Senior Companion programs, connecting volunteers age 55+ with volunteer opportunities throughout Calhoun and Kalamazoo counties.
- WMU Osher Lifelong Learning Institute (OLLI)minorPartnership to host free educational classes for seniors on topics like end-of-life planning, Medicare/Medicaid, and downsizing.
- Michigan Department of Health and Human Services (MDHHS)coreMDHHS administers the MI Choice Waiver program; Milestone is a contracted administrator providing in-home services to Medicaid-eligible participants.
Scale indicators9 records
Recent moves7 records
Expansion highlights5 records
Milestone Senior Services competitors and assessment
Company assessmentOthers
- GenerationsCatering (subsidiary benchmark only): Listed only as an adjacent operating subsidiary of Milestone, not as an independent peer. Its catering operations overlap with senior nutrition caterers like Morrison Living and Sodexo Seniors in terms of commercial kitchen scale, but it is not an independent comparable.
Broad incumbents
- Corewell Health: Large Michigan health system operating home health, hospice, and post-acute services across the state. Relevant as a broader incumbent that competes with Milestone's MI Choice Waiver and behavioral health programs for hospital discharge referrals and Medicaid-funded volume.
Direct peers
- Meals on Wheels of America: National umbrella network for the Meals on Wheels brand, of which Milestone is a 2026 member. Both operate home-delivered meal and senior nutrition programs using a community-based, largely volunteer-powered model, and compete for the same donor and grant funding pools.
- Tri-County Office on Aging: Michigan-based nonprofit providing in-home care, meal delivery, and case management for seniors. Highly comparable to Milestone in mission, service mix (nutrition, homemaker, personal care), and reliance on county, state, and Older Americans Act funding.
- Presbyterian Villages of Michigan: Large Michigan-based nonprofit senior services organization providing housing, in-home support, wellness, and community programs statewide. Comparable as a multi-county Michigan nonprofit competing for the same state, federal, and philanthropic funding for senior services.
- Senior Services of Midland County: Regional Michigan 501(c)(3) offering Meals on Wheels, congregate dining, in-home services, and senior programs. Operates with a similar volunteer- and grant-funded model targeting a comparable older-adult population in a single Michigan region.
Regional players
- CareWell Services Southwest: Southwest Michigan Area Agency on Aging that is both a funding source for Milestone's nutrition programs and a comparable provider of senior services in overlapping counties. Provides direct context for how an adjacent AAA structures programs Milestone must align with.
- Area Agency on Aging 1-B: Michigan Area Agency on Aging serving Livingston, Macomb, Monroe, Oakland, St. Clair, and Washtenaw counties. Performs the same AAA coordinating role (information & assistance, care management, caregiver support, MI Choice Waiver oversight) that shapes Milestone's operating environment, but in a different region.
- Detroit Area Agency on Aging: Michigan AAA providing senior nutrition, in-home services, care management, and caregiver support in metro Detroit. Operates an analogous service mix and funding stack to Milestone but serves a very different urban/suburban population.
Emerging players
- Centria Healthcare: Michigan-based provider of home and behavioral health services for adults and children, including personal care and case management. Overlaps with Milestone in serving Medicaid-eligible adults needing in-home support in Michigan, and represents a more capital-backed competitor in adjacent service lines.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Milestone Senior Services social profiles
Digital presenceMilestone Senior Services compliance and trust
Trust signalCompliance3 records
Milestone Senior Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Milestone Senior Services leadership team
Management profileNumber of profiles
Profiles12 records
Milestone Senior Services subsidiaries and ownership
Company hierarchySubsidiaries1 record
Milestone Senior Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Milestone Senior Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Milestone Senior Services
What does Milestone Senior Services do?
Milestone Senior Services provides a portfolio of in-home support services to older adults (60+) and adults with disabilities in Southwest Michigan. Core offerings include Meals on Wheels (home-delivered meals), Congregate Dining, Food For All paid meals, Pet Support for Seniors, Home Repair & Accessibility modifications (ramps, tub-to-shower conversions, grab bars), a Companionship Program, MI Choice Waiver Medicaid-funded home care, Behavioral Health case management, Person-Centered Options Counseling, and Volunteer Services. Services are delivered directly to clients' homes, at congregate dining sites, and through a network of trained volunteers.
Is Milestone Senior Services a public or private company?
Milestone Senior Services is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Milestone Senior Services founded?
Milestone Senior Services was founded in 1963. It employs 51 to 100 people.
Where is Milestone Senior Services based?
Milestone Senior Services is headquartered in Kalamazoo, United States, in the North America region.
How does Milestone Senior Services make money?
Five revenue lines are on record. Government Grants and Medicaid Funding is the primary driver. The others are donations and Contributions, ameriCorps Seniors Grant, fee-Based Programs and generations Catering.
Who are Milestone Senior Services's main competitors?
GenerationsCatering (subsidiary benchmark only) is listed as an others. Corewell Health is listed as a broad incumbent. Direct peers are Meals on Wheels of America, Tri-County Office on Aging, Presbyterian Villages of Michigan and Senior Services of Midland County. Regional players are CareWell Services Southwest, Area Agency on Aging 1-B and Detroit Area Agency on Aging. Centria Healthcare is listed as an emerging player.
Does Milestone Senior Services have an API?
No public API is recorded for Milestone Senior Services.
What industry is Milestone Senior Services in?
Milestone Senior Services's product category is Senior Services. Its primary akta.pro industry code is BPAGAEAF, Elder Services & Aging Support, with a secondary code of HSABANAM, Meals, Nutrition & Congregate Dining Day Programs. Its NAICS code is 624120 and its SIC code is 8300.