Vetmed

What Vetmed does

VetMED Emergency & Specialty Veterinary Hospital is an AAHA-accredited specialty referral and 24-hour emergency veterinary hospital operating from a single facility at 20612 N. Cave Creek Road in Phoenix, Arizona. The hospital serves pet owners and referring primary care veterinarians (rDVMs) across the Phoenix metropolitan area through two primary service channels: 24/7/365 emergency walk-in care and board-certified specialty consultations delivered by referral. Specialty disciplines include Emergency & Critical Care, Internal Medicine, Dermatology, and Diagnostic Imaging, with additional higher-acuity capabilities in neurology and interventional cardiology delivered through a dedicated 8,000 sq. ft. Neurosurgery Center and a cardiac catheterization suite.

The hospital's underlying technology is concentrated in advanced medical equipment rather than software: a 1.5T GE MRI, 16-slice CT scanner, GE 9900 C-arm with 3-D transesophageal echo, multiple VividIQ ultrasound units, a dedicated Critical Care Unit with mechanical ventilation and telemetry, and a fully equipped internal medicine endoscopy suite. Digital infrastructure supporting operations includes a referral rDVM Portal with video library and continuing education resources, an online pharmacy storefront integrated with Covetrus Pharmacy and Vets First Choice, and payment integrations with CareCredit, Scratchpay, PayPal, and Varidi. AAHA accreditation — evaluated against approximately 900 standards every three years — is the primary quality credential.

VetMED is privately owned by National Veterinary Associates (NVA), a diversified veterinary services platform headquartered in Westlake Village, California, with operations across the US, Canada, Australia, New Zealand, Singapore, the UK, Ireland, Germany, and Switzerland. VetMED generates revenue primarily on a fee-for-service basis with quote-based pricing set by individual case complexity, supplemented by online pharmacy sales and accepted third-party consumer financing. Customer acquisition is dual-channel: direct emergency walk-ins for urgent care, and a structured referral pipeline from Phoenix-area primary care veterinarians via the rDVM Portal. The hospital also operates the Paw it Forward Fund, a 501(c)(3) charitable program administered with the Veterinary Care Foundation.

Name

Vetmed

Legal name

National Veterinary Associates

Website

https://vetmedaz.com

Company type

Private

Operating status

Operating

Headcount range

101–250 employees

Short description

VetMED is an AAHA-accredited 24-hour emergency and specialty veterinary hospital in Phoenix, Arizona, delivering board-certified emergency, internal medicine, dermatology, diagnostic imaging, and neurosurgery services to pet owners and referring veterinarians in the Phoenix metropolitan area.

Ownership category

akta.pro rank

Product category

Veterinary Healthcare Services

NAICS

Veterinary Services (541940)

SIC

Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Veterinary Specialty Referral Hospitals (Multi-specialty) (HLAMACAB)

akta.pro secondary industries

Veterinary Emergency & Critical Care Hospitals (HLAMACAA), Veterinary Specialty Imaging Centers (CT/MRI/Advanced Imaging) (HLAMACAL), Veterinary Cardiology & Respiratory Specialty Centers (HLAMACAE)

Keywords

• Emergency veterinary services
• Specialty veterinary care
• Veterinary diagnostic imaging
• Veterinary critical care
• Veterinary hospital services

Headquarters

HQ city

Phoenix

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Emergency Veterinary Services: Fee-for-service emergency veterinary care available 24/7, including initial evaluation, stabilization, diagnostics, and hospitalization for critically ill and injured pets.
2. Specialty Veterinary Services: Board-certified specialist consultations and treatments in Internal Medicine, Dermatology, and Diagnostic Imaging. Specialty services are referral-based and available by appointment.
3. Pharmacy Services: In-house and online pharmacy for pet food and medications, including prescription refills and specialty pharmaceuticals.
4. Payment Plans and Financing: Accepts CareCredit and Scratchpay as third-party financing options, enabling pet owners to manage costs through installment payments.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

VetMED is an AAHA-accredited specialty and 24-hour emergency veterinary hospital in Phoenix, AZ, providing round-the-clock emergency and critical care, along with board-certified specialty services in Internal Medicine, Dermatology, and Diagnostic Imaging. The hospital serves as a referral center for primary care veterinarians in the Phoenix metropolitan area while offering direct emergency walk-in care, supported by advanced medical equipment including MRI, CT, cardiac catheterization, and a dedicated neurosurgery center.

Product overview

VetMED is an AAHA-accredited specialty and 24-hour emergency veterinary hospital providing comprehensive pet care services through an integrated model. The core offerings include 24-Hour Emergency & Critical Care as the primary service, supported by specialty departments in Diagnostic Imaging (ultrasound, X-rays, CT, MRI), Dermatology, and Internal Medicine. Client-facing digital services include an rDVM Portal for veterinarian referrals, an Online Pharmacy integrated with Covetrus and Vets First Choice platforms, and Client Forms for pre-visit paperwork. The hospital also operates the Paw it Forward Fund, a 501(c)(3) charitable program that funds emergency care for pets in need. The facility features dedicated exam rooms, radiology rooms, critical care rooms, an internal medicine endoscopy suite, and dermatology treatment rooms.

Differentiator

Problem solved

Functional benefit

Brands

• Paw It Forward Fund: A 501(c)(3) charitable foundation operated by VetMED to help provide life-saving care for pets in need. 100% of donations go directly toward the care of pets in need.

Products and services

• 24-Hour Emergency & Critical Care Round-the-clock emergency veterinary services providing initial stabilization and advanced life support for critically ill and injured pets. Services include hospitalization, diagnostic workups, fluid therapy, blood transfusions, 24-hour monitoring, mechanical ventilation, dialysis, and treatment for trauma, toxicity, seizures, respiratory distress, and post-operative recovery. Available 24/7/365 without appointment.
• Diagnostic Imaging Advanced imaging services including outpatient ultrasound, X-rays (radiographs), CT, fluoroscopy, and MRI performed by imaging specialists for abdominal and thoracic diagnostics. Outpatient ultrasound available Monday through Thursday by appointment.
• Dermatology Board-certified veterinary dermatology specialty services for diagnosing and treating skin disorders in companion animals, including environmental and food allergies, autoimmune skin conditions, ear disease, and skin cancer. Allergy testing and immunotherapy treatment available.
• Internal Medicine Internal medicine specialty services treating endocrine disorders (diabetes, Cushing's), infectious diseases (Valley Fever), gastrointestinal issues, kidney and liver diseases, and immune-mediated conditions. Provided in a fully-equipped endoscopy suite for interventional procedures.
• Online Pharmacy Online pharmacy service allowing pet owners to order prescription food and medication refills directly through the integrated Covetrus and Vets First Choice platforms.

Quantifiable outcome

• 24/7 emergency availability including holidays
• +2 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature6 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Veterinary Care FoundationcoreGTM or Marketing PartnerThe Paw it Forward Fund is administered through the Veterinary Care Foundation, a 501(c)(3) foundation. 100% of donations go directly toward life-saving care for pets in need at VetMED Phoenix. Pet owners can donate via the foundation's website by selecting Arizona and Paw It Forward Fund (Phoenix).
• ARISE Veterinary CenterminorStrategic or Co-development PartnerARISE Veterinary Center is listed as a sister hospital where Internal Medicine patients are currently being seen. This indicates a collaborative relationship between VetMED and ARISE for patient referrals when specialty services are redirected.
• CareCreditminorGTM or Marketing PartnerThird-party healthcare financing option accepted at VetMED, enabling pet owners to pay for emergency and specialty care through installment plans rather than upfront payment.
• ScratchpayminorGTM or Marketing PartnerThird-party pet healthcare financing option accepted at VetMED, providing payment plan options for pet owners to manage veterinary care costs.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• BluePearl Specialty + Emergency Pet Hospital: Operates a national network of AAHA-accredited 24/7 emergency and specialty veterinary hospitals with board-certified specialists — directly comparable multi-specialty referral model with overlapping services in emergency/critical care, internal medicine, surgery, neurology, and cardiology.
• MedVet: Veterinary-owned network of emergency and specialty hospitals with board-certified specialists across multiple disciplines including emergency/critical care, internal medicine, surgery, neurology, and cardiology — direct competitor in specialty/ER hospital model.
• Ethos Veterinary Health: Veterinary specialty and emergency hospital group with board-certified specialists across multiple disciplines; comparable specialty/ER referral model and capital-intensive equipment footprint similar to VetMED.
• Phoenix Veterinary Referral & Emergency Center: Veterinary emergency and specialty referral hospital in the Phoenix metro offering ER, surgery, internal medicine, oncology, and other specialties — direct local competitor for rDVM referrals and emergency cases.
• Arizona Veterinary Emergency & Critical Care Center (AVECCC): Multi-location emergency and specialty veterinary hospital in the Phoenix/Scottsdale metro offering 24/7 ER, critical care, internal medicine, surgery, and other specialties — a direct local competitor for rDVM referrals and emergency cases.

Broad incumbents

• VCA Animal Hospitals: Large, established veterinary hospital network offering emergency and specialty services within a broader primary care portfolio; overlaps with VetMED in specialty referral capability but serves a wider, less specialized footprint.
• Thrive Pet Healthcare: Multi-specialty veterinary platform with emergency and specialty hospitals alongside general practices; overlaps with VetMED on specialty/ER services but operates a broader, more diversified portfolio of locations and service lines.

Regional players

• Arizona Animal Wellness Center: Veterinary specialty and emergency services provider in the Phoenix region; competes for the same primary care referral base and emergency caseload within VetMED's geographic market.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/VetMEDArizona
• Instagraminstagram.com/vetmedarizona
• Xx.com/vetmedaz
• LinkedInlinkedin.com/company/vetmed-emergency-specialty-hospital

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Vetmed