What Smart Telecom Solutions does

Smart Telecom Solutions (STS) is a privately held Egyptian Shareholder company founded in 2011, headquartered at 20 AlQuds Street, Mohandseen, Giza, that provides enterprise telecommunications infrastructure and integrated IT solutions to large organizations across the Middle East and Africa, with primary traction in Egypt. The company operates as a regional channel partner for Avaya and delivers Unified Communications (Avaya UC Manager with H.323 multi-branch integration), Contact Center platforms (omnichannel voice, email, web chat, SMS, fax, voicemail, and social media routing), and proprietary software modules including the STS Billing System, a multi-mode STS Recording System, and Contact Center 3rd Party Solutions. The portfolio is rounded out by adjacent infrastructure categories — Networking, Firewall Security, Storage, Intelligent Collaboration, Surveillance/CCTV, and UPS — positioning STS as a single-vendor systems integrator rather than a pure UC reseller.

The business operates on three revenue streams: one-time license and hardware sales (Avaya platforms and infrastructure), professional services for planning, design, and integration, and recurring managed services including 24/7 technical support. Pricing is quote-based and not publicly disclosed, with a free consultation CTA as the primary inbound mechanism. The go-to-market is enterprise field sales with long sales cycles, targeting financial services (Mashreq Bank, 122-agent contact center; Allianz, multi-branch UC), hospitality (Hilton Cairo Grand Nile, ~2,200 users), and government/public sector buyers.

Operating evidence includes named reference customers with deployments large enough to imply mid-to-high six-figure to low seven-figure USD project values, a 'Join us' recruitment page, 20+ displayed technology partner logos, and a stated MENA regional expansion vision. However, key financials — revenue, headcount, funding, ownership structure — are undisclosed, and website KPIs appear to be placeholder values, limiting the ability to triangulate scale.

Name

Smart Telecom Solutions

Legal name

Smart Telecom Solutions

Website

https://smartemea.com

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

11–50 employees

Short description

Smart Telecom Solutions is an Egyptian enterprise telecommunications provider founded in 2011, delivering Avaya-based Unified Communications, Contact Center platforms, and integrated IT infrastructure (networking, security, storage, UPS) to large organizations in financial services, hospitality, and government across the Middle East and Africa.

Ownership category

akta.pro rank

Product category

Enterprise Telecommunications Integration

NAICS

Computer Systems Design and Related Services (54151), Telecommunications (517)

SIC

Services-Telephone Interconnect Systems (7385), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

AV/Collaboration & Unified Communications Support (VoIP, Video, UCaaS) (BPAAACAJ)

Keywords

• Enterprise IP telephony
• Contact center solutions
• Network infrastructure
• Telecom integration services
• Avaya unified communications

Headquarters

HQ city

Gîza

HQ country

Egypt

HQ region

Africa

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Telecommunications Solutions Sales: Sale of integrated telecommunications systems including IP telephony, contact centers, networking equipment, and security infrastructure to enterprise customers.
2. Implementation and Integration Services: Professional services covering planning, design, delivery, installation, and integration of telecommunications systems. Includes custom call flow design and system configuration.
3. Technical Support and Maintenance: Ongoing technical support services including 24/7 call services availability, system monitoring, maintenance, and after-sales support for installed solutions.

Go-to-market motion2 records

Distribution channels1 record

Marketing channels3 records

Core offering

Smart Telecom Solutions (STS) sells, implements, and supports integrated enterprise telecommunications systems for large organizations in Egypt and the MENA region. Its core offering combines Avaya-based IP telephony, contact center, and unified communications platforms with complementary STS software modules (billing and recording) and adjacent infrastructure (networking, firewall security, storage, surveillance/CCTV, UPS), delivered with implementation, integration, and 24/7 managed support services.

Product overview

Smart Telecom Solutions (STS) offers an integrated telecommunications portfolio combining hardware, software, and managed services. The core offerings include IP Telephony as a managed system replacement for traditional telephony, Contact Centers via the Contact Center Select platform providing omnichannel routing, and Networking solutions encompassing both active components (routers, switches, access points) and passive infrastructure. Software modules include the Billing System, Recording System (with three recording modes), and Contact Center 3rd Party Solutions. Security offerings comprise Firewall Security and Surveillance/CCTV systems. Additional solutions include Storage (on-premises/hybrid/cloud), Intelligent Collaboration (smart office, video conferencing, remote collaboration), and UPS systems. The portfolio operates as a platform-plus-modules architecture where IP Telephony and Contact Centers serve as primary platforms, supplemented by specialized software modules and complemented by networking, security, and power protection hardware.

Differentiator

Problem solved

Functional benefit

Products and services

• IP Telephony Managed IP telephony system replacing traditional telephony with cost-effective, scalable IP-based voice communication supporting global connectivity, marketed for growing enterprises seeking future-ready communication infrastructure.
• Contact Centers Contact Center Select platform providing omnichannel routing and management across voice, email, outbound, web chat, SMS, fax, scanned documents, voicemail, and social media, with advanced reporting, analytics, and recording capabilities for enterprise customers.
• Billing System Comprehensive call management and billing solution providing efficient call handling, seamless integration with communication systems, advanced billing capabilities, and robust control features for normal and business-critical needs.
• Recording System Call recording solution offering three recording modes — automatic on connect/hang up, manual selective via DTMF code or PC button, and pause/resume functionality — for quality assurance and compliance use.
• Contact Center 3rd Party Solutions Professional call center feature extensions including centralized database, customer and transaction management, multi-address support, centralized operations and reporting, real-time sales dashboard, and popup screens with customer information.
• Networking End-to-end networking solutions encompassing active components (routers, switches, access points, repeaters) and passive components (cables, connectors, patch panels, jacks, racks) for building and optimizing reliable high-performance enterprise networks.
• Firewall Security Network defense system providing advanced traffic monitoring and filtering, intrusion prevention with threat intelligence, and customizable security policies to protect organizations from cyber threats and unauthorized access.
• Storage Enterprise storage solutions offering high performance and scalability with on-premises, hybrid, or cloud-based configurations, featuring built-in encryption, access controls, and audit capabilities for compliance.
• Intelligent Collaboration Integrated ecosystem for smart office environments combining device-cloud synergy, smart classroom solutions, smart office setups, secure cloud video conferencing, and remote collaboration for cross-region data sharing.
• Surveillance and CCTV Comprehensive video surveillance solutions including wired, wireless, and hybrid CCTV systems with integrated access control, remote monitoring, real-time alerts, and intelligent video analytics for threat detection.
• UPS (Uninterruptible Power Supply) Backup power solutions providing instant power continuity during outages, advanced protection from voltage spikes and surges, and intelligent monitoring with real-time status tracking and energy-efficient operation.

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

One partnership is on record.

• AvayacoreTechnology or IntegrationPrimary technology partner providing core telecommunications platforms including Avaya Unified Communication Manager, Contact Center systems, CMS Reporting, Experience Portal (IVR), and Recording Systems. STS serves as a regional leader in sales and after-sales support for Avaya solutions, implementing multi-branch enterprise deployments across financial services, hospitality, and other sectors.

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Avaya Holdings: Avaya is the vendor whose UC Manager, Contact Center, CMS, Experience Portal, and Recording products STS implements. It is the principal technology partner and the broader incumbent whose platform direction largely determines STS's opportunity set.
• Cisco (Webex): Cisco's Webex Calling, Contact Center, and networking portfolio competes broadly with the Avaya + networking + collaboration stack STS integrates, increasingly so as enterprises move toward Cisco-led cloud collaboration deployments.
• NEC Corporation: NEC's UNIVERGE UC and contact center platform competes with Avaya's stack across enterprise and government customers, and NEC also has a direct presence in the MENA region through its own channel partners.
• Microsoft (Teams/UCaaS): Microsoft Teams Phone and Dynamics 365 Contact Center represent the dominant cloud-native alternative to STS's on-prem UC and contact center implementations, displacing incumbent Avaya deployments globally including in MENA.

Direct peers

• Genesys: Genesys is a leading contact center platform vendor competing directly with Avaya's contact center portfolio that STS deploys. Cloud-native CCaaS offerings from Genesys directly target the same enterprise customers STS sells to across financial services and hospitality.
• Mitel: Mitel is a direct on-premises UC and contact center vendor competing with Avaya in the same enterprise telephony refresh market where STS operates, including across mid-market and enterprise customers in EMEA.
• Alcatel-Lucent Enterprise: ALE offers on-prem UC, contact center, and networking solutions that compete head-to-head with the Avaya-based stack STS implements, and has a particularly meaningful presence in EMEA and emerging markets.

Regional players

• Gulf Business Machines (GBM): GBM is a major regional IT systems integrator operating across the Gulf and broader MEA with deep enterprise relationships — a comparable regional SI of significantly larger scale targeting many of the same enterprise and government customers in financial services, hospitality, and public sector.
• Mideast Data Systems (MDS): MDS is an Egypt-rooted IT systems integrator serving enterprise and government customers in Egypt and MENA with enterprise infrastructure, networking, and unified communications offerings — directly comparable in geography, customer profile, and solution mix to STS.

Emerging players

• 8x8: 8x8 is a cloud-native UCaaS and CCaaS provider whose subscription model directly threatens on-prem Avaya-style rollouts like the ones STS delivers, particularly as cloud adoption accelerates in emerging markets.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/smart-telecom-solutions

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Smart Telecom Solutions