CIUSSS

What CIUSSS does

CIUSSS West-Central Montreal (Centre Intégré Universitaire de Santé et de Services Sociaux du Centre-Ouest-de-l'Île-de-Montréal) is a public healthcare network established in 2015 under the Government of Quebec's MSSS/Santé Québec framework, operating as the designated regional health and social services authority for West-Central Montreal. The network integrates approximately 10,000 healthcare professionals across a portfolio of facilities including the Jewish General Hospital, Mount Sinai Hospital, Catherine Booth Hospital, Richardson Hospital, multiple CLSCs (Benny Farm, René Cassin, Côte-des-Neiges, Parc-Extension), six long-term care residences (Maimonides, Jewish Eldercare, Henri-Bradet, Father-Dowd, Saint-Margaret, Saint-Andrew), rehabilitation centers (Constance-Lethbridge, MAB-Mackay), three midwife-led birthing centres, and the 24/7 Info-Santé/Info-Social 811 telephone service. It maintains a formal university mission with McGill University as part of the RUISSS network, and was designated a WHO Collaborating Centre for Sustainable Health Solutions for Older People in 2024.

The network's core technology stack is anchored by the Connected Health Record (CHR), a digital health record system providing unified patient information across facilities and featuring a Patient Timeline visualization tool, supplemented by a Virtual Desktop environment, telehealth platforms (tele-homecare, teleconsultations, telerehabilitation), and the OROT innovation hub which incubates VR training programs and AI applications. The most recent product launches include the AI-powered Navig app (2025) for NLP-driven call handling on the 8-1-1 line, an AI-enhanced resident monitoring system in nursing homes using computer vision and sensor fusion (2025), and a Virtual Reality lending library for nursing educator training (2024). The CHR provides the underlying data infrastructure enabling cross-facility patient pathways.

CIUSSS is not a commercial enterprise: it is a government state entity owned by Santé Québec, funded through annual provincial appropriations routed via the MSSS, and delivers services free at point of use to RAMQ-insured Quebec residents. Ancillary revenue is limited to nominal fees for items not covered by public insurance (private/semi-private room rates, certain medical supplies). Customer segments are defined by population need — general residents, seniors (SAPA), children and families, mental health and addiction patients, and asylum seekers (via the PRAIDA program) — rather than by commercial relationship. The network holds Accreditation Canada Cycle 2 (2024-2028), Planetree International membership (since 2019), and Baby-Friendly Initiative certification, and is governed by an Institutional Board of Directors under public-sector accountability structures.

Name

CIUSSS

Legal name

CIUSSS du Centre-Ouest-de-l'Île-de-Montréal

Website

https://ciussswestcentral.ca

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

CIUSSS West-Central Montreal is a Quebec government-funded public health network integrating ~10,000 staff across hospitals, CLSCs, long-term care, and rehabilitation facilities serving the West-Central Montreal population under the Santé Québec framework.

Ownership category

akta.pro rank

Product category

Public Healthcare Services

NAICS

Health Care and Social Assistance (62), Nursing and Residential Care Facilities (623), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Health Services (8000), Services-General Medical & Surgical Hospitals, Nec (8062), Services-Skilled Nursing Care Facilities (8051), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Subacute Care Facilities (HLAFAFAE)

akta.pro secondary industry

Affordable / Middle-Market CCRCs (HLADAEAJ)

Keywords

• Public healthcare services
• Hospital care
• Social services network
• Community health centres
• Long-term care

Headquarters

HQ city

Montréal

HQ country

Canada

HQ region

North America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain

Revenue model

1. Public Healthcare Funding: Government-funded healthcare services provided through the Quebec Ministry of Health (MSSS). Services are funded through provincial tax revenue and provided free of charge to residents covered under the Quebec health insurance plan (RAMQ).

Go-to-market motion1 record

Distribution channels7 records

Marketing channels7 records

Core offering

CIUSSS West-Central Montreal is a public healthcare and social services network delivering integrated care across the West-Central Montreal region in Quebec, Canada. It operates hospitals, CLSCs, long-term care facilities, rehabilitation centres, and youth protection services, serving the local population through approximately 10,000 employees. Services are publicly funded through the RAMQ and administered under parent organization Santé Québec as part of the Quebec provincial health system.

Product overview

CIUSSS West-Central Montreal operates as a comprehensive health and social services network providing integrated healthcare delivery across West-Central Montreal. The organization offers a unified portfolio of services including core care programs (hospitals, CLSCs, long-term care facilities), digital health platforms (Connected Health Record, Virtual Patient Care, Info-Santé 811), innovation initiatives (OROT innovation hub with VR training and AI solutions like the Navig app), and wellness services (Recharjme employee wellness program). The network coordinates care through multiple facilities including Jewish General Hospital, Mount Sinai Hospital, and rehabilitation centers, supported by digital health infrastructure enabling telehealth, AI-assisted services, and patient timeline visualization.

Differentiator

Problem solved

Functional benefit

Brands

• OROT: Innovation hub and connected futures initiative focused on advancing healthcare technology and innovation within the CIUSSS network.
• Recharjme

Products and services

• Hospital Care Services Acute and specialized inpatient and outpatient hospital services delivered through facilities within the West-Central Montreal network, for residents requiring hospital-level care.
• CLSC Community Health and Social Services Local community service centres providing primary care, preventive health services, home care, and social services to residents of the West-Central Montreal territory.
• Long-Term Care (CHSLD) Residential long-term care facilities (CHSLDs) providing 24-hour nursing care and accommodation for elderly or dependent residents who can no longer live independently.
• Rehabilitation Services Specialized rehabilitation services for patients recovering from injury, illness, or surgery, including physical, occupational, and speech therapy across the West-Central Montreal territory.
• Youth Protection and Social Services Child and youth protection services, family support, and social intervention for vulnerable children and families in the West-Central Montreal territory.
• Digital Health Services Telehealth consultations and AI-powered health applications enabling remote patient access to clinical services and supporting care delivery across the network.
• Research and Teaching Programs University-affiliated research and clinical teaching programs conducted in partnership with McGill University, supporting medical education and health research across the network.

Quantifiable outcome

• 390 babies born each year at Maison de naissance de Cote-des-Neiges
• +1 more outcomes

Named customers4 records

Segments6 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability6 records

Feature4 records

Partnerships

Two partnerships are on record, tiered core and flagship.

• McGill UniversitycoreStrategic or Co-development Partner · 1 January 2024University mission partnership providing academic leadership, medical education, research collaboration, and teaching opportunities across CIUSSS facilities. The network serves as the RUISSS (University Network of Integrated Health and Social Services) for McGill University's Faculty of Medicine.
• World Health OrganizationflagshipStrategic or Co-development Partner · 1 January 2024Simone & Edouard Schouela RUISSS McGill Centre of Excellence for Sustainable Health of Seniors (Schouela CEDurable) designated as WHO Collaborating Centre for Sustainable Health Solutions for Older People following multi-year certification process.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Vancouver Coastal Health: British Columbia regional health authority operating hospitals, long-term care, and community health services. Comparable integrated public health network model with multi-site governance and acute care/continuum services.
• Alberta Health Services: Canada's largest fully-integrated provincial health system. Comparable as a publicly-funded, multi-site health network delivering hospital, continuing care, and community services at scale, though serving an entire province.

Others

• Hôpital Maisonneuve-Rosemont: Major Montreal academic hospital with overlapping specialty services (oncology, ophthalmology, nephrology) and tertiary care delivery. Adjacent peer serving overlapping populations in the greater Montreal area.

Direct peers

• Centre hospitalier de l'Université de Montréal (CHUM): Major Quebec university hospital network serving the eastern half of Montreal. Comparable as a tertiary/academic teaching hospital with comparable scale, university mission, and specialty services.
• CIUSSS du Centre-Sud-de-l'Île-de-Montréal: Sister CIUSSS in Montreal sharing the same integrated governance model, multi-facility structure, and Quebec public funding framework. Closest structural peer in the same metropolitan market.
• Sinai Health (Toronto): Toronto-based academic health network that includes Mount Sinai Hospital (a sister facility to CIUSSS West-Central Montreal's Mount Sinai Hospital). Comparable integrated model combining acute care, women's and infant health, and rehabilitation services.
• CIUSSS de l'Est-de-l'Île-de-Montréal: Another Montreal-area CIUSSS operating the same integrated hospital/CLSC/long-term care model under the same Santé Quebec parent. Directly comparable in mandate, scale, and governance structure.
• CHU de Québec-Université Laval: Major Quebec university hospital network affiliated with Université Laval. Comparable as a multi-site academic health network providing tertiary care, research, and teaching under Quebec public funding.
• McGill University Health Centre (MUHC): The other major McGill-affiliated university health network in Montreal, operating the Royal Victoria Hospital, Montreal General Hospital, and Montreal Neurological Institute. Directly comparable as a tertiary academic health network serving the same metropolitan region with overlapping specialty services.

Regional players

• Centre intégré de santé et de services sociaux (CISSS) de la Montérégie-Centre: Quebec CISSS (predecessor model to CIUSSS) serving the Montérégie region. Comparable as a publicly-funded integrated health network under Quebec MSSS model, though serving a different geographic territory.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/CIUSSS_COMTL
• YouTubeyoutube.com/@santequebec.coimtl
• Facebookfacebook.com/CIUSSSCentreOuest
• LinkedInlinkedin.com/company/ciussscentreouest
• Instagraminstagram.com/ciussscentreouest

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about CIUSSS