Stichting Mediation en Overheid

What Stichting Mediation en Overheid does

Stichting Mediation en Overheid is a Dutch non-profit foundation (stichting) headquartered in Arnhem that promotes the use of mediation to resolve disputes involving government entities. Its core offering is a free intermediary service connecting citizens, government bodies, and other parties with qualified mediators registered in the Mediatorsfederatie Nederland (MfN) quality register, which subjects mediators to disciplinary oversight and professional liability insurance. The foundation also delivers continuing education through online masterclasses (e.g., on employment law and on handling narcissism in mediation) priced at €81–€100 per attendee, awarding PE-points to practicing mediators.

Its business model combines small-fee professional training with grant-funded projects and free referral services rather than transactional mediation revenue. The foundation's monetization is anchored in masterclass ticket sales and event organization, supplemented historically by a Ministry of Security and Justice subsidy for the Enmediation project (October 2014–December 2016), which led approximately 30 Dutch government organizations to implement mediation internally. The organization has no proprietary technology, no apps, no APIs, and no disclosed AI capabilities; delivery is human-mediator based via the MfN network.

Its customer base is concentrated in the Dutch public sector, including municipalities, semi-governmental organizations, and the legal aid body Het Juridisch Loket. Distribution channels are direct (mediator referral), online self-serve (masterclass registration via the website), and project-based engagement with government partners. Geographic reach is limited to a single country (Netherlands), with named operational geographies in Arnhem, Amsterdam, Breda, Enschede, and Gelderland. Strategic positioning emphasizes government-citizen dispute resolution, administrative law mediation, and benchmarking municipalities on mediation adoption through the 'Mediation vriendelijke gemeente' initiative.

Name

Stichting Mediation en Overheid

Legal name

Stichting Mediation en Overheid

Website

https://mediationoverheid.nl

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

11–50 employees

Short description

Stichting Mediation en Overheid is a Dutch non-profit foundation that connects citizens and government bodies with Mediatorsfederatie Nederland-registered mediators and offers paid online masterclasses with PE-point accreditation for practicing mediators.

Ownership category

akta.pro rank

Headquarters

HQ city

Arnhem

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Masterclass training: Revenue generated from hosting educational masterclasses on mediation topics. The foundation charges participation fees ranging from €81 to €100 per attendee, excluding VAT, with certificates of completion provided.
2. Event organization: The foundation organizes conferences, workshops and other events to promote mediation knowledge and skills in the government sector.
3. Mediator referral service: Free intermediary service connecting parties with qualified registered mediators. No fees are charged for this referral role.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Stichting Mediation en Overheid is a Dutch non-profit foundation that facilitates dispute resolution between citizens and government, between government entities, and between citizens by providing qualified registered mediators under the MfN quality register. It supplements this free intermediary referral service with paid educational masterclasses on mediation topics and project-based initiatives to embed mediation as a form of dispute resolution within Dutch municipalities and government bodies.

Product overview

Stichting Mediation en Overheid operates as a service organization offering mediation facilitation and professional development. The core offering is mediation services, connecting parties with qualified registered mediators. The organization also provides educational products through masterclasses on specialized mediation topics. Projects like the 'Mediation vriendelijke municipality' initiative and collaboration with Het Juridisch Loket expand their reach in promoting mediation within government and public services.

Differentiator

Problem solved

Functional benefit

Products and services

• Mediation Referral Services Free intermediary service connecting parties with qualified registered mediators under the MfN quality register for dispute resolution between citizens and government, between government entities, and between citizens. Includes pre-mediation consultation and independent mediator matching.
• Masterclass 'Arbeidsrecht en mediation' Online masterclass covering employment law aspects relevant to mediation practice, including dismissal law, work disability, and practical agreements in employment mediations. Delivered via Microsoft Teams for mediators seeking continuing professional development. Priced at €100 excluding VAT.
• Masterclass 'Slim omgaan met narcisme tijdens mediation' Online 3-hour masterclass teaching mediators how to recognize and handle narcissism in mediation processes. Covers narcissistic behavior patterns, relationship dynamics, and practical communication strategies. Awards 3 PE-points in category 2 upon completion. Priced at €81 excluding VAT.
• Project 'Mediation vriendelijke gemeente' Project to assess and recognize municipalities that implement mediation skills internally and offer mediation as a form of dispute resolution under the 'Er samen uitkomen' framework. Includes research into mediation-friendliness of municipalities and presentation of annual awards based on independent jury evaluation.
• Project 'Mediation in Het Juridisch Loket' Pilot project in collaboration with Het Juridisch Loket where registered mediators are present during walk-in consultation hours to provide free mediation consultation and encourage mediation uptake among clients. Ran from December 2016 to May 2017 at three locations: Amsterdam, Breda, and Enschede.

Quantifiable outcome

• Significant savings on handling objections through mediation
• +3 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered core and minor.

• Het Juridisch LoketcoreStrategic or Co-development Partner · 1 December 2016Het Juridisch Loket collaborated with the foundation on a pilot project to test whether more clients choose mediation when a mediator is present and immediately available for free consultation. The foundation supplied registered mediators who were present during walk-in consultation hours. The pilot ran from December 2016 to May 2017 at three Het Juridisch Loket locations.
• Vereniging Mediators bij de OverheidminorStrategic or Co-development Partner · 1 October 2014Received subsidy from the Ministry of Security and Justice along with the Vereniging Mediators bij de Overheid and Dienstenstichting Mediation for the Enmediation project (October 2014 - December 2016).
• Dienstenstichting MediationminorStrategic or Co-development Partner · 1 October 2014Received subsidy from the Ministry of Security and Justice along with Vereniging Mediators bij de Overheid and Dienstenstichting Mediation for the Enmediation project (October 2014 - December 2016).
• Mediatorsfederatie NederlandcoreStrategic or Co-development PartnerThe foundation only works with qualified mediators registered in the MfN quality register. These mediators fall under the disciplinary law of the Mediatorsfederatie Nederland. Additionally, all mediators carry professional liability insurance.

Scale indicators3 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Dienstenstichting Mediation: Dutch services foundation supporting the mediation profession. Co-recipient of the Enmediation subsidy alongside Stichting Mediation en Overheid, with overlapping membership-driven professional support activity.
• Mediatorsfederatie Nederland (MfN): Operates the dominant Dutch mediator quality register and disciplinary framework. MfN is a foundational partner — Stichting Mediation en Overheid only works with MfN-registered mediators — making it the most directly comparable organization in the Dutch mediation ecosystem.
• Centrum voor Conflicthantering: Dutch center focused on conflict management and mediation training. Comparable professional-development and conflict-resolution services targeting Dutch organizations and government entities.
• Vereniging Mediators bij de Overheid: Dutch association of mediators working in government contexts. Was a co-recipient of the Enmediation subsidy and explicitly serves the same government-mediation niche as the subject foundation.
• ADR Instituut Nederland: Dutch institute promoting alternative dispute resolution. Comparable mission of advancing ADR adoption, including in public-sector and institutional settings, though broader in scope than government-citizen mediation.

Others

• International Mediation Institute: Global mediator accreditation and standards body. Comparable role in setting mediator quality standards and credentialing, but operates internationally rather than in the Dutch government-citizen niche.
• Nederlandse Orde van Advocaten (NOvA): Dutch Bar Association. While not a direct mediation provider, NOvA sets rules around lawyer-mediated settlement and influences the broader alternative dispute resolution landscape in which the foundation operates.

Broad incumbents

• Het Juridisch Loket: The Dutch publicly funded legal aid counter. Was a direct partner and customer in the foundation's pilot embedding mediators in walk-in legal-aid hours, and represents a broader incumbent in the citizen-government dispute-resolution pathway.
• Raad voor Rechtsbijstand: Dutch Legal Aid Board overseeing subsidized legal assistance. Operates at a larger scale than the foundation but intersects with the same citizen-government dispute resolution and ADR-promotion policy goals.

Regional players

• CEDR – Centre for Effective Dispute Resolution: UK-based ADR center offering mediation training, accreditation, and policy advocacy. Comparable mission of mainstreaming ADR, but operates in a different geography (UK/international) from the foundation's Dutch focus.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• Xx.com/StichtingM

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Stichting Mediation en Overheid