Psychosoziale Dienste in Wien

What Psychosoziale Dienste in Wien does

Psychosoziale Dienste in Wien (PSD-Wien) is a publicly funded social-psychiatric service organization operating as a public fund (Fonds) under the Wiener Landes-Stiftungs- und Fondsgesetz, established in 1979 and wholly under the authority of the City of Vienna. Its legal entity, the Kuratorium für psychosoziale Dienste in Wien, is governed by Amtsführender Stadtrat Peter Hacker and is funded primarily through the Wiener Gesundheitsfonds (Vienna Health Fund) and the City of Vienna's healthcare budget. PSD-Wien delivers comprehensive outpatient psychiatric care free of charge to Vienna residents across all city districts, covering an addressable population of approximately 2 million.

The service portfolio is structured around three tiers. The primary tier consists of eight regional Sozialpsychiatrische Ambulatorien (SPAs) providing adult outpatient psychiatric treatment, complemented by six Kinder- und Jugendpsychiatrische Ambulatorien (KJPAs) for child and adolescent psychiatry, including day-clinic capacity. The specialized tier includes the Institut für Psychotherapie with Tageszentrum für Borderlinestörung, the Gerontopsychiatrisches Zentrum, the Institut für Psychiatrische Frührehabilitation, and the Sozialpsychiatrie für Menschen mit Behinderungen und Autismuszentrum (SOMBA). The crisis tier comprises the Sozialpsychiatrischer Notdienst (SND), the Sorgenhotline Wien (01 4000 53000), and the First Level Support (FLS) telephone hotline for children and youth. In addition, PSD-Wien runs the #Darüberredenwir anti-stigma campaign, the annual Stephan-Rudas-Preis media award, and the Multiprofessionelle Teams program embedded in 50+ Viennese schools. Care is delivered by over 500 specialized staff (psychiatrists, psychiatric nurses, clinical psychologists, social workers, occupational therapists) serving 13,000+ patients per year.

Operationally, PSD-Wien is implementing the Psychiatrischer und Psychosomatischer Versorgungsplan (PPV) 2030, unanimously approved by the Vienna State Parliament in 2016 and in execution since 2020, which establishes three care regions and prioritizes home treatment, day-clinic treatment, network coordination, and EX-IN peer recovery companions. Digital initiatives include the co-developed diGa digital health application with Medizinische Universität Wien for child and youth psychiatry, multilingual patient factsheets (German, English, Ukrainian) for refugee outreach, and embedded educational videos via MA 01 Wien Digital. Revenue is non-commercial: all services are free at the point of delivery, and the organization functions as a public cost-recovery fund rather than a revenue-generating entity, with no financial statements publicly disclosed.

Name

Psychosoziale Dienste in Wien

Legal name

Kuratorium für psychosoziale Dienste in Wien

Website

https://psd-wien.at

Company type

Private

Founded year

1979

Operating status

Operating

Headcount range

51–100 employees

Short description

PSD-Wien is Vienna's publicly funded outpatient psychiatric service provider, operating eight regional social psychiatric ambulances, six child and youth psychiatric facilities, crisis hotlines, and specialized centers delivering free psychiatric care to 13,000+ patients annually under the City of Vienna.

Ownership category

akta.pro rank

Product category

Outpatient Psychiatric Healthcare Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420), Offices of Mental Health Practitioners (except Physicians) (621330)

SIC

Services-Specialty Outpatient Facilities, Nec (8093), Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Outpatient Mental Health Clinics & Counseling Centers (HLAFACAA)

akta.pro secondary industry

Mental Health Counseling & Psychotherapy Services (EDALAFAB)

Keywords

• Outpatient psychiatric services
• Mental healthcare provision
• Child youth psychiatry
• Crisis intervention services
• Psychosocial support

Headquarters

HQ city

Wiener Neustadt

HQ country

Austria

HQ region

Europe

Offices20 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Public Healthcare Funding: PSD-Wien is a public fund (Fonds nach dem Wiener Landes-Stiftungs- und Fondsgesetz) funded primarily through the Wiener Gesundheitsfonds (Vienna Health Fund) and the City of Vienna's healthcare budget. Services are provided free of charge to patients.

Go-to-market motion2 records

Distribution channels6 records

Marketing channels8 records

Core offering

Psychosoziale Dienste in Wien (PSD-Wien) provides free outpatient psychiatric care and psychosocial support services to Vienna residents through a network of 8 social psychiatric ambulances, 6 child and youth psychiatric facilities, and specialized centers. Services include diagnosis, treatment, psychotherapy, crisis intervention, psychiatric early rehabilitation, gerontopsychiatry, peer recovery support, and school-based psychosocial teams, funded through the Wiener Gesundheitsfonds and the City of Vienna.

Product overview

Psychosoziale Dienste in Wien (PSD-Wien) is a municipal fund providing comprehensive outpatient psychiatric care services in Vienna. The organization operates through eight regional Sozialpsychiatrische Ambulatorien (SPA) covering all city districts, supported by specialized facilities including child and adolescent psychiatric clinics (KJPA), the Gerontopsychiatrisches Zentrum, and the Institut für Psychotherapie mit Tageszentrum für Borderlinestörung. Key service programs include the First Level Support crisis hotline for youth, the Sorgenhotline Wien for general psychosocial support, Home-Treatment for young people, and multiprofessionelle teams deployed to Viennese schools. The organization also manages strategic initiatives like the PPV 2030 psychiatric care plan and runs the anti-stigma campaign #Darüberredenwir with associated Stephan-Rudas-Preis awards. All services are provided free of charge.

Differentiator

Problem solved

Functional benefit

Brands

• #Darüberredenwir: Anti-stigma campaign launched by PSD-Wien to promote open discussion about mental health and reduce stigma surrounding mental illness.
• First Level Support (FLS)
• Sorgenhotline Wien

Products and services

• Sozialpsychiatrische Ambulatorien (SPA) Eight regional social-psychiatric outpatient clinics in Vienna providing treatment and care for people with psychiatric illnesses or crisis situations, covering all districts of Vienna.
• Kinder- und Jugendpsychiatrische Ambulatorien (KJPA) Child and adolescent psychiatric outpatient clinics with day clinic facilities, providing medical treatment and support for personal, social, and school/vocational development of children and teenagers.
• First Level Support (FLS) Psychiatric crisis hotline for children and adolescents and their families, providing telephone counseling and referral services from 8:00 to 20:00 on weekdays.
• Sozialpsychiatrischer Notdienst (SND) Emergency social-psychiatric service providing immediate, unbureaucratic, and professional help for people in severe mental health crises.
• Sorgenhotline Wien Free psychosocial first-contact hotline for all people in Vienna at 01/4000-53000, offering initial relief and counseling.
• Psychiatrische Frührehabilitation Early psychiatric rehabilitation services for individuals showing signs of psychiatric illness in youth before diagnosis in adulthood.
• Gerontopsychiatrisches Zentrum Center specializing in psychiatric care for elderly people, addressing the increased risk of mental disorders in older age.
• Institut für Psychotherapie mit Tageszentrum für Borderlinestörung Institute for psychotherapy with day center for borderline disorders, offering specialized treatment programs.
• Sozialpsychiatrie für Menschen mit Behinderungen und Autismuszentrum (SOMBA) Social psychiatry services for people with disabilities and autism center, providing specialized psychiatric support.
• Psychiatrische Liaisondienste Psychiatric liaison services established for Viennese homeless assistance and refugee aid facilities.
• Home-Treatment Treatment of young people in their everyday living environment, incorporating daily life into treatment and avoiding disruption of social relationships.
• Multiprofessionelle Teams für Wiener Pflichtschulen Multi-professional teams for Viennese compulsory schools providing psychosocial support, early intervention, and crisis intervention for students across 50+ school locations.

Quantifiable outcome

• 13,000+ people treated and supported annually
• +2 more outcomes

Named customers5 records

Segments1 record

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered core, strategic and minor.

• Wiener GesundheitsfondscoreOthers · 1 January 2024Primary public funding partner providing financial support for PSD-Wien operations including the First Level Support service for children and youth. This is the main public health fund for Vienna healthcare services.
• Medizinische Universität Wien (MUW)strategicStrategic or Co-development Partner · 1 January 2024Collaboration on the diGa project - a digital health application for children and youth psychiatry, combining PSD-Wien's clinical expertise with MUW's research capabilities to develop self-help tools and treatment support applications.
• Stadt Wien (City of Vienna)coreOthersThe city of Vienna provides institutional support and funding for PSD-Wien through its healthcare administration. PSD-Wien operates under the Kuratorium für psychosoziale Dienste in Wien, a public fund under Vienna law.
• Wiener GesundheitsverbundstrategicStrategic or Co-development PartnerCollaboration on the Regionalversorgungsplattform initiative to coordinate psychiatric care between PSD-Wien and Vienna's hospital network (Wiener Gesundheitsverbund), ensuring continuity of care and information sharing between outpatient and inpatient settings.
• Sucht- und Drogenkoordination Wien (SDW)minorOthersJoint processing of personal data with SDW as some departments serve both organizations. Collaboration in the areas of employee administration, accounting, and public relations.
• Suchthilfe WienminorOthersRelated organization under the Vienna healthcare network, sharing some administrative functions and services.
• APA-OTSminorGTM or Marketing PartnerPress release distribution service used for media communications and announcements about PSD-Wien services, projects, and initiatives.
• AKH Wien (Vienna General Hospital)strategicStrategic or Co-development PartnerAKH Vienna serves as the university hospital partner providing specialized psychiatric care areas and coordinating with PSD-Wien's outpatient services as part of the PPV 2030 plan for comprehensive psychiatric coverage.

Scale indicators6 records

Recent moves7 records

Expansion highlights5 records

Regional players

• Integrierte Psychiatrie Winterthur (IPW): Public-sector integrated psychiatric provider for the Winterthur region of Switzerland offering outpatient, inpatient, and crisis services. Comparable to PSD-Wien as a publicly mandated regional psychiatric outpatient network.
• Psychiatrische Dienste Aargau (PDAG): Public psychiatric services provider for the canton of Aargau in Switzerland, operating outpatient clinics and specialized programs across the region. Directly comparable public outpatient psychiatric model, just in a different German-speaking jurisdiction.
• Klinik Barmelweid: Swiss psychiatric clinic offering inpatient, outpatient, and day-clinic services focused on psychosomatic and psychiatric care. Comparable offering across the outpatient/inpatient psychiatric continuum in a neighboring DACH market.
• LVR-Klinikverbund: Network of psychiatric hospitals and outpatient services operated by the Rhineland Regional Association (LVR) in Germany. Comparable as a large publicly funded provider of psychiatric outpatient and inpatient care at a regional level.
• Bezirkskliniken Mittelfranken: Public psychiatric hospital and outpatient network in Middle Franconia, Germany. Comparable public-sector outpatient psychiatric provider at a regional German scale, with similar multidisciplinary staffing and free-at-point-of-care access.

Direct peers

• pro mente Austria: Austrian NGO providing psychosocial services, advocacy, and outpatient support for people with mental illness nationwide. Direct peer because it offers overlapping outpatient psychosocial support and counseling services to a similar Austrian population.

Broad incumbents

• AKH Wien (Medizinische Universität Wien / Vienna General Hospital): Vienna's largest university hospital and PSD-Wien's strategic referral partner, providing inpatient psychiatric capacity and academic expertise. Comparable as a major Vienna-based psychiatric care provider, though it spans the full hospital rather than specializing in outpatient.
• Charité - Universitätsmedizin Berlin: Germany's largest university hospital, with major departments of psychiatry and psychotherapy including outpatient clinics. Comparable as a large academic, publicly affiliated psychiatric outpatient provider, though operating at a much larger scale and broader scope.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/psd-wien

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles21 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Psychosoziale Dienste in Wien