What Fidalix does

Fidalix Ltd is a privately held Rwandan telecommunications and IT services company founded in 2012 and headquartered in Gikondo, Kigali. The company sells an integrated portfolio of unified communications products — FidaNet Contact Center software, Fidabilling VoIP billing platform, and Imboni Trace GPS tracking — alongside resold hardware from RADWIN, Ruckus Networks, and VoIP phone/headset vendors. Its underlying technology stack includes a FreeSWITCH-based carrier-grade VoIP billing platform offering Class 4 and Class 5 Softswitches, multi-tenant IP PBX, DID management, SIP trunking, calling card platforms, and least-cost routing, paired with AI-marketed call center software that supports voice broadcasting, IVR campaigns, and a 360-degree unified customer view across voice, social media, email, and CRM channels.

Fidalix generates revenue across three streams: software licensing and subscriptions for FidaNet and Fidabilling, hardware sales of telecom and wireless networking equipment, and system integration/professional services including network deployment and last-mile connectivity setup. The go-to-market is a direct B2B sales motion targeting small-to-medium enterprises, call centers, VoIP service providers, ISPs, and fleet/logistics operators, primarily in Rwanda with stated expansion intent across Africa. Engagement is conducted through the company website contact form, phone (+250 7 88 30 21 54), and email ([email protected]), with no public pricing disclosed.

The company positions itself as a one-stop African telecom integrator combining software, hardware, and services, with stated specialization in environments such as mining and remote sites through RADWIN-powered wireless backhaul. It maintains core technology partnerships with RADWIN, Ruckus Networks, and IMBONI, and reports 51–200 employees on LinkedIn. No external funding rounds, acquisitions, named enterprise customers, or revenue figures are disclosed in available sources.

Name

Fidalix

Legal name

Fidalix Ltd

Website

https://fidalix.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

51–100 employees

Short description

Fidalix Ltd is a Rwandan telecommunications and IT services company that sells integrated unified communications software (FidaNet Contact Center, Fidabilling VoIP billing, Imboni Trace GPS tracking) bundled with resold RADWIN and Ruckus networking hardware, serving call centers, VoIP providers, ISPs, and SMEs in Rwanda and across Africa.

Ownership category

akta.pro rank

Product category

Unified Communications and VoIP Software

NAICS

All Other Telecommunications (517810), Telephone Apparatus Manufacturing (334210), Communications Equipment Manufacturing (3342), Radio and Television Broadcasting and Wireless Communications Equipment Manufacturing (334220)

SIC

Services-Telephone Interconnect Systems (7385), Communications Equipment, Nec (3669), Telephone & Telegraph Apparatus (3661)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

akta.pro secondary industries

Virtualized IMS & VoIP Core (vIMS) (HDAFANAE), Fleet, Asset Tracking & Telematics Location Platforms (BPAMANAF)

Keywords

• VoIP billing software
• Contact center software
• GPS fleet tracking
• Wireless broadband solutions
• Unified communications platform

Headquarters

HQ city

Kigali

HQ country

Rwanda

HQ region

Africa

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Software Licensing & Subscriptions: Revenue from FidaNet Contact Center software and Fidabilling VoIP billing platform licenses, potentially with recurring subscription or usage-based billing for telecom service providers and call centers.
2. Hardware Sales: Sale of telecommunications hardware including VoIP phones, VH headsets, RADWIN wireless broadband equipment, Ruckus networking gear, and GPS tracking devices to enterprises and ISPs.
3. System Integration & Professional Services: Technical services including network installation, deployment of RADWIN wireless solutions, Point-to-Point and Point-to-MultiPoint connectivity setup, and system integration for last-mile connectivity solutions.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Fidalix develops and sells integrated telecommunications software and hardware solutions for African businesses. Its core offerings include FidaNet Contact Center (call center software with voice broadcasting), FidaBilling VoIP Billing Solution (carrier-grade VoIP billing on FreeSWITCH), and Imboni Trace GPS tracking, complemented by wireless networking hardware (RADWIN, Ruckus), VoIP phones, headsets, and professional system integration services.

Product overview

Fidalix offers a unified communication platform combining multiple integrated products: FidaNet Contact Center (AI-optimized call center software with voice broadcasting), Fidabilling VoIP Billing Solution (carrier-grade Class 4/5 Softswitches, multi-tenant IP PBX, calling card platforms, and SIP dialers), and Imboni Trace GPS tracking solution. The product portfolio also includes complementary hardware products: VH HEADSET business headsets, VoIP Phones, and wireless networking equipment from Ruckus and RADWIN. The ecosystem integrates call center operations, VoIP telephony/billing, and fleet/asset tracking into a cohesive business communication suite, with the Fidabilling platform serving as the billing and administrative backbone.

Differentiator

Problem solved

Functional benefit

Brands

• FidaNet: Call center software platform for customer engagement, unified communication, and contact center operations with AI-optimized communication and voice broadcasting capabilities.
• Fidabilling
• Imboni Trace

Products and services

• FidaNet Contact Center AI-optimized call center software that elevates customer engagement, increases operational efficiency, and automates complex workflows across communication channels. Provides a unified 360-degree customer view, automated voice broadcasting campaigns, and IVR-based campaign management with real-time insights for call centers and contact center operators.
• FidaBilling VoIP Billing Solution Carrier-grade VoIP billing and telephony platform based on FreeSWITCH, offering Class 4 and Class 5 Softswitches, multi-tenant IP PBX systems, calling card platforms, VoIP billing systems, and mobile/PC SIP dialers for wholesale and retail VoIP service providers.
• Imboni Trace GPS Tracking GPS tracking solution for vehicles, fleets, assets, and personal use with real-time location monitoring, route history playback, customizable alerts, and powerful reporting tools accessible from a web or mobile interface.
• VH HEADSET Business headset available in single and dual earpiece variants with premium HD audio for calls and music, integrated busy-light, passive noise cancellation, and USB-A or USB-C connectivity options. Targeted at call centers, contact center agents, and office communications users.
• VoIP Phones Voice Over Internet Protocol phones that use the internet to make and receive calls instead of traditional telephone lines, converting voice into digital signals transmitted over Wi-Fi or Ethernet networks. Targeted at SMBs and enterprises deploying IP-based telephony.
• Ruckus Wireless Networking Solutions Cutting-edge wireless networking products and services leveraging the latest technology to tackle modern connectivity challenges for enterprise and ISP deployments.
• RADWIN Wireless Broadband Solutions Wireless broadband hardware for Point-to-Point and Point-to-MultiPoint wireless communication systems, providing long-range wireless backhaul and high-capacity links for enterprise, ISP, and mining connectivity across Africa.

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability3 records

Feature3 records

Partnerships

Three partnerships are on record, tiered core.

• RADWINcoreTechnology or IntegrationRADWIN is a key technology partner providing carrier-grade wireless broadband solutions including Point-to-Point and Point-to-MultiPoint wireless communication hardware. Fidalix deploys RADWIN equipment for long-range wireless backhaul, mining connectivity, enterprise networks, and ISP infrastructure across Africa. The partnership leverages RADWIN's WINManage v8.2 network management platform for centralized network control.
• Ruckus NetworkscoreTechnology or IntegrationRuckus Networks is listed as a partner providing cutting-edge networking products and services. Fidalix offers Ruckus wireless networking solutions as part of its enterprise connectivity portfolio to tackle modern networking challenges.
• IMBONIcoreTechnology or IntegrationIMBONI provides state-of-the-art GPS tracking solutions for vehicles, fleets, and assets. Fidalix resells and integrates IMBONI GPS tracking under its Imboni Trace product, offering real-time location monitoring, route history, customizable alerts, and reporting via web and mobile interface.

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Market position

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/fidalix
• LinkedInlinkedin.com/company/fidalix
• Facebookfacebook.com/fidalix

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Fidalix