Special One

What Special One does

Special One Software (also operating as Special One Technology) is a privately held Jordan-domiciled enterprise software provider serving commercial establishments and enterprises across the Arab Mashreq region — specifically Jordan, Oman, Saudi Arabia, and Kuwait — through direct branch offices in each market. The company offers a modular product portfolio spanning point-of-sale systems (general retail POS and a specialized restaurant POS), ERP, human resources management, medical/clinic management, SMS gateway services with a developer API, WhatsApp API, call center software, and website and mobile application development. Its POS and ERP systems are explicitly built to comply with Saudi Arabia and Jordan billing and invoicing regulations, with the POS offering over 500 permission levels and a cloud-deployment variant alongside on-premise installations. The product suite is bilingual Arabic/English and supports multi-branch operations, full accounting, and periodic backups.

The company operates a sales-led, direct-engagement go-to-market model: pricing is quote-based with monthly billing, customers contact the firm by phone or email through regional offices, and distribution is handled entirely through the four-country branch network plus an inside-sales/online channel for SMBs. Revenue is generated from software licensing/subscription of the proprietary systems, with both perpetual and recurring elements inferred from the on-premise and cloud deployment options. The customer base is segmented vertically into retail, restaurants/F&B, manufacturing and large enterprises, corporate HR departments, and medical institutions of various sizes. No external funding, acquisitions, partnerships, or leadership changes are disclosed in the source data, and the company appears to be bootstrapped and independently operated. Quantified performance signals are limited to a 97% SMS delivery guarantee offered by the SMS gateway product.

Name

Special One

Legal name

Special One Software

Website

https://s1soft.com

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

11–50 employees

Short description

Special One Software is a Jordan-based enterprise software vendor serving retail, restaurant, healthcare, and commercial clients across Jordan, Oman, Saudi Arabia, and Kuwait with POS, ERP, HR, medical, SMS, and WhatsApp API solutions delivered via direct sales.

Ownership category

akta.pro rank

Product category

Enterprise Business Software

NAICS

Software Publishers (513210)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Core ERP Suites (Financials, Procurement, Projects) (HDAEAEAA)

akta.pro secondary industries

ERP Implementation & Systems Integration Services (BPAEAGAA), ERP Managed Services & AMS (Application Management) (BPAEAGAB), Manufacturing ERP (Discrete, Process, Batch) (HDAEAEAB)

Keywords

• Point of sale software
• Enterprise resource planning
• Human resources management
• Clinic management software
• Business management solutions

Headquarters

HQ city

Amman

HQ country

Jordan

HQ region

Middle East

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Software Licensing/Subscription: Special One generates revenue through licensing of its proprietary software systems including POS, ERP, HR, and Medical systems. The company offers both on-premise and cloud deployment options, suggesting subscription or perpetual licensing models.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

Special One Software develops and licenses proprietary enterprise business management software for commercial establishments across the MENA region. Its portfolio includes point-of-sale systems for retail and restaurants, ERP, HR management, and medical/clinic management systems, supplemented by SMS and WhatsApp communication services, website and mobile app development. The systems support bilingual Arabic/English interfaces, comply with Saudi Arabia and Jordan billing regulations, and are offered in both on-premise and cloud deployment models.

Product overview

Special One offers a modular software portfolio targeting commercial establishments and enterprises across the MENA region. The core offering spans point-of-sale systems for both general retail (POS) and restaurant operations (Restaurant POS), supplemented by ERP, Human Resources (HR), and Medical/Clinic management systems. Additional services include SMS messaging with developer API portals, WhatsApp API service, call center software, website development, and mobile application development — all delivered with Arabic and English language support and operated across branches in Jordan, Saudi Arabia, Oman, and Kuwait. The POS and ERP systems are compliant with Saudi Arabia and Jordan billing/invoicing regulations.

Differentiator

Problem solved

Functional benefit

Products and services

• Point of Sale (POS) A retail point-of-sale and cashier program designed for shops, clothing stores, supermarkets, and warehouses. Features barcode integration, device connectivity, multi-file export, more than 500 permission levels, full inventory management integration, and compliance with Saudi Arabia and Jordan billing/invoicing regulations.
• Restaurant POS A restaurant management system that helps restaurant owners and staff organize order management, delivery, and table scheduling. Includes sales registration by category/type/description with dine-in, takeaway, and delivery options, a table management screen, branch management with server connectivity for inter-branch inventory transfers, and a cloud version.
• ERP System (Enterprise Resource Planning) A specialized enterprise resource planning system for managing factories and large companies, helping expand business scope, increase production efficiency, manage human resources, and reduce costs. Features include bilingual Arabic/English interface, multi-branch support, full accounting, report analysis, raw materials management, multi-user access, and periodic backups.
• Human Resources (HR) System A comprehensive human resource information management system designed to help HR departments achieve administrative efficiency, employee productivity, training and growth, cost control, and job satisfaction. Features include organizational hierarchy, employee profiles, attendance and absence tracking, leave management, social security and income tax, contracts, salary scales, shift scheduling, and job description definition.
• Medical System (Clinic Management) An innovative, flexible, and customizable medical management system for medical institutions of various types and sizes, automating operations including medical analyses, prescriptions, patient accounting, appointment management, patient file entry, and SMS notifications.
• SMS Service A short message service used as an advertising and informational tool for businesses, enabling promotional campaigns with direct delivery to mobile phones. Features include direct connection with telecom operators, regional and customer targeting, 97% delivery guarantee, private API portals for developers, address directory, message archive, database/Excel-based sending, promotional offers, and customer satisfaction tools.
• WhatsApp API Service A WhatsApp API service enabling businesses to communicate with customers through the WhatsApp messaging platform.
• Call Center Program A call center software program for managing customer communications and support operations.
• Website Development Professional website development services targeting commercial establishments and businesses in the MENA region.
• Mobile Applications Mobile application development services provided for commercial establishments and businesses.

Quantifiable outcome

• 97% SMS delivery rate
• +1 more outcomes

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Feature8 records

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• SAP Business One: SAP's mid-market ERP product widely sold through partners in Saudi Arabia and the wider MENA region. Competes with Special One's Manufacturing/ERP offering for the same factory and large-company buyer segment described in the company's ERP positioning.
• Odoo: Open-source ERP and POS suite with strong MENA partner network and Arabic localization. Competes with Special One's ERP, POS, and HR modules by offering a broader, more frequently updated platform at low per-user pricing.
• NetSol Technologies: Pakistani-origin listed ERP and enterprise software provider with significant MENA customer base in automotive, leasing, and financial services. Broad incumbent competing against Special One's ERP and HR offerings in the same region.
• Microsoft Dynamics 365 Business Central: Global cloud ERP/CRM suite with growing MENA presence, including Arabic-localized versions and a large regional partner channel. Direct competitor to Special One's ERP and HR modules in mid-market accounts.

Regional players

• Tally Solutions: Accounting and ERP software publisher with established MENA partner network targeting SMBs. Comparable to Special One's ERP/accounting functionality though primarily English-first with weaker Arabic localization.

Direct peers

• Unifonic: Saudi-headquartered cloud communications platform offering SMS, WhatsApp Business API, and voice services with developer APIs. Directly comparable to Special One's SMS and WhatsApp API offerings across Saudi Arabia and Jordan.
• iMEN Technologies: MENA-headquartered enterprise technology company delivering ERP, POS, and digital transformation software to mid-market and enterprise clients. Closely comparable portfolio to Special One across ERP and POS in the Mashreq region.
• Foodics: Saudi-headquartered cloud POS and restaurant management platform serving F&B merchants across MENA. Directly competes with Special One's Restaurant POS and cloud POS offerings in the same geography (Jordan, Saudi Arabia, Oman, Kuwait).
• Logiciel Solutions: MENA-focused ERP and retail/POS software vendor targeting retail, restaurant, and trading businesses. Overlaps with Special One's POS, Restaurant POS, and ERP modules across Arabic-speaking markets.

Emerging players

• e-Feasible / eFa POS: Smaller emerging MENA POS and retail-management software vendor targeting SMB retailers and restaurants. Niche competitor to Special One's POS and Restaurant POS products in Jordan and the wider Mashreq market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/SpecialOneCo
• LinkedInlinkedin.com/company/specialoneco

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Special One