Dispute Resolution Center

What Dispute Resolution Center does

Dispute Resolution Center (DRC) is a private limited liability company (LLC) operating in the alternative dispute resolution (ADR) sector, founded in 2008 and headquartered in Tbilisi, Georgia. It is the first ADR center established in Georgia, providing arbitration and mediation services to business entities and civil parties. DRC serves as an institutional forum for resolving commercial and civil disputes, and its customer base spans Georgian businesses and, increasingly, parties across the broader Caucasus region.

DRC's core offering is an arbitration service delivered through both traditional proceedings and an online arbitration platform with electronic case management. The platform supports electronic claim submission and online case administration, reducing procedural friction for filers. The center has codified its procedural framework through Online Arbitration Rules and has adopted the internationally recognized Prague Rules, aligning its processes with global arbitration standards. The organization operates with a small team in the 11–50 employee range.

DRC's revenue model is transaction-based, deriving income from filing fees, administrative fees, and arbitrator fees charged on a per-case basis. Since 2016, the Business Association of Georgia (BAG) has held a 60% controlling stake, reflecting BAG's stated objective of developing international arbitration capability across the Caucasus. DRC is not externally funded through disclosed venture or private equity rounds, and operates as an established institutional service provider rather than a venture-backed growth company.

Name

Dispute Resolution Center

Legal name

შპს დავების განმხილველი ცენტრი

Website

https://drc-arbitration.ge

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

11–50 employees

Short description

Dispute Resolution Center is the first alternative dispute resolution institution in Georgia, founded 2008 in Tbilisi, providing arbitration and mediation to business entities and civil parties in Georgia and the Caucasus via a traditional and online electronic case management platform.

Ownership category

akta.pro rank

Product category

Alternative Dispute Resolution / Arbitration Services

NAICS

Legal Services (5411), Offices of Lawyers (541110)

SIC

Services-Legal Services (8111)

akta.pro primary industry

Litigation & Dispute Resolution (BPAHAAAB)

akta.pro secondary industry

Legal Practice Management & Case Management (BPAEAPAC)

Keywords

• Arbitration services
• Alternative dispute resolution
• Online arbitration platform
• Commercial dispute mediation
• Insurance arbitration

Headquarters

HQ city

Tbilisi

HQ country

Georgia

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Arbitration Filing Fees: Fees for filing claims and counterclaims, including document service fees (20 GEL per respondent)
2. Arbitration Administrative Fees: Administrative fees based on dispute amount, classification (credit/non-credit), hearing type, and number of arbitrators
3. Arbitrator Fees: Fees for arbitrators, which vary based on case complexity and arbitrator count

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

DRC administers arbitration and mediation, providing case management, neutral appointment, and hearings for business and civil disputes. Cases can be conducted in-person or fully online via DRC's proprietary electronic case management system, with options for expedited review of small financial disputes and a dedicated insurance-arbitration track.

Product overview

Dispute Resolution Center (DRC) is an arbitration institution established in 2008 in Georgia, offering alternative dispute resolution services. The organization provides arbitration proceedings with both online and traditional in-person formats, including an electronic case management system for filing claims, tracking case progress, document management, and video conferencing for hearings. DRC operates under its own arbitration rules as well as Prague Rules 2018, and maintains a pool of arbitrators and insurance dispute specialists.

Differentiator

Problem solved

Functional benefit

Products and services

• Online Arbitration System End-to-end online arbitration platform enabling electronic claim submission, document management, case tracking, calendar scheduling, and video conferencing for hearings; offered to business and civil parties as DRC's flagship online offering.
• Arbitration Services (In-person and Online) Core arbitration service administered by DRC covering business and civil disputes, including neutral appointment, hearings (oral or written), case management, expedited review for small financial disputes, and rapid consideration mechanism.
• Insurance Arbitration Specialized arbitration service for insurance-related disputes, administered by DRC's pool of insurance dispute specialists; offered to insurers, insured parties, and beneficiaries.

Quantifiable outcome

• Time and cost savings through expedited review options for small disputes

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators2 records

Recent moves4 records

Expansion highlights3 records

Broad incumbents

• JAMS International: JAMS is a major U.S.-based ADR provider with international capabilities covering arbitration and mediation. Comparable as a full-service ADR institution where sophisticated clients and counsel can also choose to file disputes.
• Hong Kong International Arbitration Centre (HKIAC): HKIAC is a major Asia-based arbitration institution administering international commercial disputes under its own rules. Comparable as a competitor for premium international caseload with strong tech-enabled hearing and case management infrastructure.
• American Arbitration Association / ICDR: AAA-ICDR is the leading U.S. arbitration institution and a major international player. It administers disputes under both standard commercial and specialized rules and competes for the same cross-border matters DRC is targeting.
• International Chamber of Commerce (ICC) International Court of Arbitration: The ICC is the world's largest and most recognized international arbitration institution, administering commercial disputes globally under its own rules. It is the dominant benchmark that DRC would be measured against for the Caucasus regional ambitions.
• Singapore International Arbitration Centre (SIAC): SIAC is a leading Asian-headquartered international arbitration institution that has aggressively expanded its caseload including from CIS and Caucasus-related matters. It represents the type of established, technology-forward venue DRC competes with for premium cross-border work.
• London Court of International Arbitration (LCIA): The LCIA is one of the longest-established international arbitration institutions, providing administered arbitration under the LCIA Rules. It is comparable as a competing venue for cross-border commercial disputes that DRC hopes to attract to Georgia.
• Stockholm Chamber of Commerce (SCC) Arbitration Institute: The SCC is a leading European arbitration institution handling international commercial disputes. Its prominence in CIS-region disputes makes it a direct substitute venue for the cross-border caseload DRC is targeting.

Emerging players

• Commonwealth Arbitration and Mediation Centre (Kazakhstan): CAMC is an Astana-headquartered arbitration institution serving Central Asia. It represents another emerging regional venue with comparable institutional ambitions and target market overlap with DRC's Caucasus strategy.
• Kyrgyz International Arbitration Centre: KIAC is a younger emerging arbitration institution in Central Asia with a similar regional-international positioning. Comparable as a similarly-staged emerging venue competing for the same Central Asia-adjacent caseload.

Direct peers

• Russian Arbitration Center at the Russian Union of Industrialists and Entrepreneurs: The Russian Arbitration Center (formerly at the Institute of Modern Arbitration) is a Moscow-headquartered institution administering international and domestic commercial disputes in the post-Soviet space. It is one of the most direct competitors for the regional CIS caseload that DRC aims to capture.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/disputeresolutioncenter
• LinkedInlinkedin.com/company/disputeresolutioncenter

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Dispute Resolution Center