Customer Focus Consulting

What Customer Focus Consulting does

Customer Focus Consulting is a Paris-based boutique consulting firm founded in 2014 that specializes in customer experience (CX), satisfaction, and centricity transformation. The firm serves both B2C and B2B clients across France, offering services including satisfaction diagnostics, survey design, customer feedback management tool selection, customer journey design, CX program deployment, and client evangelization. The firm is privately held, reports 1-10 employees, and has no disclosed external funding or parent company.

The firm's core assets are organized around three differentiated offerings: a proprietary 4-step transformation methodology (Sensibiliser-Concevoir-Déployer-Pérenniser — Awareness, Design, Deploy, Sustain), the CXExperts sub-brand network aggregating 24 CX expertise areas, and the Time2ShareCx B2B customer excellence club co-created with Engie E&C. The firm operates purely as a services organization with no software product; engagements are bespoke and delivered directly by consultants or through partner experts drawn from the CXExperts network. The stated differentiator is that every consultant combines real-world enterprise CX experience with operational consulting skills.

The business model is professional services revenue generated through quote-based consulting engagements. Go-to-market is sales-led and direct, relying on the firm's website, LinkedIn presence (notably founder Christophe Ferrari), and direct executive outreach. The geographic footprint is regional, concentrated in France with broader European exposure, and no global expansion claims or technology platform were identified in the available materials.

Name

Customer Focus Consulting

Legal name

Customer Focus Consulting

Website

http://customerfocusconsulting.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Management Consulting

NAICS

Other Management Consulting Services (541618), Marketing Consulting Services (541613), Marketing Research and Public Opinion Polling (541910)

SIC

Services-Management Consulting Services (8742), Services-Management Services (8741)

akta.pro primary industry

Customer, Marketing & Sales Consulting (BPAHACAG)

akta.pro secondary industries

Customer Experience (CX) & Digital Experience (BPAHAEAC), Customer Experience (CX) & Journey Strategy (MPAAAFAI), Strategy & Corporate Development Consulting (BPAHACAA)

Keywords

• Customer experience consulting
• Customer satisfaction advisory
• CX transformation services
• Customer centricity consulting
• Customer journey design

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Consulting Services: Customer experience consulting services including customer transformation projects, satisfaction diagnostics, survey design, customer feedback management tool selection, customer journey design, CX program deployment, and client evangelization.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels2 records

Core offering

Customer Focus Consulting is a French boutique consultancy that helps businesses become more customer-centric through CX transformation projects. It delivers end-to-end transformation using a 4-step approach (Sensibiliser-Concevoir-Déployer-Pérenniser) and targeted interventions on specific CX topics such as satisfaction diagnostics, survey design, customer feedback tool selection, customer journey design, and CX program deployment. It also runs the CXExperts network of 24 CX experts and co-manages the Time2ShareCx B2B customer excellence club with Engie E&C.

Product overview

Customer Focus Consulting is a customer experience (CX) consulting firm founded in 2014. The company operates as a unified consulting services organization offering advisory and transformation services through its own methodologies and branded programs. The main offerings include a 4-step transformation approach (Sensibiliser-Concevoir-Déployer-Pérenniser), the CXExperts sub-brand network providing 24 key CX expertise areas, and the Time2ShareCx B2B customer excellence club created with Engie E&C. The company serves both B2C and B2B clients without a software-as-a-product architecture.

Differentiator

Problem solved

Functional benefit

Brands

• CXExperts: 1er réseau d'Experts en Expérience Client - First network of Customer Experience Experts created by Customer Focus Consulting to help clients accelerate their customer transformation by benefiting from the best CX expertise across 24 key areas of expertise.

Products and services

• Customer Experience Transformation Consulting (4-step approach) End-to-end customer experience transformation engagements built on the proprietary 4-step approach (Sensibiliser / Concevoir / Déployer / Pérenniser), covering satisfaction diagnostics, survey design, customer feedback tool selection, customer journey design, CX program deployment, and client evangelization for B2C and B2B clients.
• CXExperts Network A curated network of Customer Experience experts providing 24 specialized CX expertise areas that clients can access to accelerate their customer transformation projects.
• Club de l'Excellence Client Time2ShareCx

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Engie E&CcoreStrategic or Co-development PartnerCustomer Focus Consulting partnered with Engie E&C to create the Club de l'Excellence Client Time2ShareCx, a B2B customer excellence club. This strategic collaboration focuses on sharing and developing best practices in customer experience specifically for B2B companies.

Scale indicators1 record

Expansion highlights3 records

Broad incumbents

• Capgemini: Global consulting giant headquartered in France with a substantial Customer Experience transformation practice. Capgemini Invent and its CX teams serve large enterprises on end-to-end customer experience programs, directly competing for the same French enterprise mandates Customer Focus Consulting targets.
• Accenture: Global professional services firm with one of the largest CX/Customer Strategy practices. Competes for the same large transformation mandates as Customer Focus Consulting, particularly with B2B enterprises, though from a vastly larger resource base.
• KPMG: Big Four advisory firm with a global Customer Experience practice covering strategy, journey design, and CX transformation. Comparable because it sells the same end-to-end CX advisory services to enterprise clients, including in France.
• Bain & Company: Global strategy consultancy with a recognized Customer Experience practice and Net Promoter System heritage. Directly competes on CX strategy and customer-centric transformation mandates at the enterprise level.
• Verint: Customer engagement and CX analytics vendor with professional services for journey design and VoC programs. Comparable as a vendor-adjacent player in customer feedback management and CX program deployment.
• McKinsey & Company: Global strategy consultancy with a Customer Experience practice covering journey design, CX transformation, and customer-centric growth. Competes for top-of-funnel CX strategy mandates at the largest French enterprises.

Direct peers

• Wavestone: France-based management and technology consulting firm with dedicated customer experience and transformation offerings. Comparable as a French-origin consulting firm competing for the same mid-market and enterprise CX transformation engagements.
• BVA Group: French market research and customer experience consulting firm offering satisfaction diagnostics, survey design, and CX advisory. Closely comparable in scope (satisfaction measurement, journey, customer feedback) and in French market focus.

Emerging players

• Qualtrics: Experience management platform combining CX software with advisory services. Comparable because it addresses the same 'customer feedback management tool selection' and CX program deployment needs Customer Focus Consulting serves, though via a software-plus-services model.
• Medallia: Customer experience management software vendor with implementation and advisory services. Comparable as a competitor in the broader CX transformation space, including survey/feedback tooling selection that Customer Focus Consulting advises clients on.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights5 records

Customer concentration

• Xtwitter.com/CustomerFocus
• LinkedInlinkedin.com/company/customer-focus-consulting
• Facebookfacebook.com/customerfocusconsulting.fr

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Customer Focus Consulting