NCP Solutions inc

What NCP Solutions inc does

NCP Solutions inc operates as part of OSG (Output Services Group Inc.), a privately held Customer Communications Management (CCM) provider founded in 1973 and headquartered in the United States. OSG's flagship product, the OSG JourneyConnect platform, is a multichannel communications orchestration suite that delivers print and digital communications across the customer lifecycle, supported by a national production footprint that processes over a billion communications annually. The platform is modular, with JourneyConnect Orion providing AI-assisted communication capabilities, alongside modules for multichannel delivery, predefined industry-specific journeys, journey tracking, data-driven content, delivery orchestration, self-service, payments, and lockbox processing. Underlying service offerings include creative design, print outsourcing, and digital adoption assistance.

OSG targets six regulated verticals — Financial Services, Healthcare, Insurance, Telecommunications, Property Management, and Government & Utilities — where compliance (HIPAA, PCI DSS, SOC 2 Type 2) and complex billing/payment workflows justify a managed-services outsourcing model. The go-to-market is enterprise field sales with a "Schedule a Demo" call-to-action and quote-based pricing, supplemented by a client login portal for ongoing managed-service delivery. Revenue mechanics are dominated by managed services (CCM production, print outsourcing) and professional services (creative/design), with no publicly disclosed pricing or contract economics. Recent activity (2026) includes a strategic partnership with mortgage-servicing technology provider Sagent, the launch of OSG CommunityConnect for property managers/HOAs, the appointment of a new CIO and CRO, and continued AI investment through JourneyConnect Orion; a 2024 joint development with Infoscribe won the Xplor Application of the Year Award. Ownership, cap table, headcount, and revenue are not publicly disclosed.

Name

NCP Solutions inc

Legal name

OSG Output Services Group Inc.

Website

http://ncpsolutions.com/

Company type

Private

Founded year

1974

Operating status

Operating

Short description

NCP Solutions inc, operating as part of OSG, is a US-based Customer Communications Management platform provider that delivers multichannel print and digital communications to regulated industries including financial services, healthcare, insurance, telecom, government/utilities, and property management.

Ownership category

akta.pro rank

Product category

Customer Communications Management (CCM) Software

NAICS

Custom Computer Programming Services (541511)

SIC

Services-Direct Mail Advertising Services (7331)

akta.pro primary industry

Customer Communications Management (CCM) & Transactional Messaging (MPAAAIAL)

Keywords

• Customer communications management
• Multichannel communications platform
• Transactional print services
• Direct mail outsourcing
• CCM platform solutions

Headquarters

HQ city

Birmingham

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Operations, Personnel, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Customer Communications Management Services: Managed services for customer communications including multichannel delivery, print and digital production, and compliance management. The company operates with a national production footprint suggesting a managed services model with ongoing service delivery.
2. Creative & Design Services: Customer-centric design services for communications materials
3. Print Outsourcing: Transition services for organizations moving from in-house printing to outsourced production

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

NCP Solutions inc, an OSG company, delivers customer communications management (CCM) through the OSG JourneyConnect platform, providing multichannel customer communications (print and digital), AI-powered communication orchestration via JourneyConnect Orion, and managed services including print outsourcing, creative design, and lockbox payment processing. The company serves regulated industries with national production infrastructure supporting over a billion communications annually.

Product overview

OSG (Output Services Group Inc.) offers a unified Customer Communications Management (CCM) platform called OSG JourneyConnect®, which provides a comprehensive suite of solutions and services for managing customer communications across the entire customer lifecycle. The platform is built on a platform-plus-modules architecture, with the core JourneyConnect® platform complemented by specialized modules including JourneyConnect Orion™ (AI Communication Framework), Multichannel Communications, Direct Marketing, Responsive & Interactive Documents, Predefined Journeys, Journey Tracking, Data-Driven Content, Delivery Orchestration, Self-Service, Payments, and Lockbox. The company also provides associated services including Creative Services, Print Outsourcing, and Digital Adoption. OSG serves regulated industries including Financial Services, Healthcare, Insurance, Telecommunications, Property Management, and Government/Utilities, delivering over a billion communications annually with 50+ years of experience.

Differentiator

Problem solved

Functional benefit

Brands

• OSG JourneyConnect: Customer communications suite of solutions and services that allows sending the right message, in the right channel, at the right time.
• JourneyConnect Orion
• OSG CommunityConnect

Products and services

• OSG JourneyConnect

Segments6 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability1 record

Feature8 records

Partnerships

Two partnerships are on record, tiered core.

• SagentcoreStrategic or Co-development Partner · 1 May 2026Strategic partnership to transform mortgage servicing communications. Sagent is a mortgage servicing technology provider and OSG provides the communications infrastructure to enhance the mortgage servicing experience for lenders and borrowers.
• InfoscribecoreStrategic or Co-development Partner · 1 January 2024Joint development partnership that won the 2024 Xplor Application of the Year Award for innovative healthcare communication solution. Infoscribe is an Ireland-based customer communications management company.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Quadient: Quadient is a leading provider of customer communications management (CCM) software and related document automation solutions for regulated industries — directly comparable to OSG's JourneyConnect platform in both product scope and target customer base.
• Doxim: Doxim specializes in CCM, customer engagement, and document automation for financial services, healthcare, and utilities — closely mirroring OSG's vertical focus and managed-services delivery model.
• Messagepoint: Messagepoint provides a CCM platform focused on regulated industries and complex customer communications, competing head-to-head with OSG's JourneyConnect for mid-market and enterprise deals.
• Toppan Merrill: Toppan Merrill delivers regulated-industry communications, document management, and CCM services to financial services and capital markets clients — overlapping directly with OSG's print-and-digital production offerings.

Broad incumbents

• OpenText: OpenText's Document Technologies / Customer Experience Management business competes with OSG in CCM and document automation at enterprise scale, but as part of a much broader information-management portfolio rather than a CCM-only focus.
• Adobe: Adobe Document Services and Adobe Experience Cloud deliver document generation, personalization, and customer journey orchestration capabilities that overlap with OSG JourneyConnect, though Adobe is a much larger horizontal platform.
• Pitney Bowes: Pitney Bowes offers mail-related production services, shipping, and customer data solutions that intersect with OSG's print outsourcing and direct mail capabilities, but it operates as a much broader incumbent.
• Conduent: Conduent provides business process services including customer communications, document processing, and payment services for regulated industries — a meaningful adjacent competitor to OSG's managed-services offering.

Emerging players

• Compart: Compart offers document and customer communication management software for enterprises, with overlap to OSG JourneyConnect in multichannel document production but a more regional, software-led focus.
• Sefas Innovation: Sefas provides CCM and omni-channel customer communication software serving regulated industries in Europe and beyond — directly comparable technology to OSG JourneyConnect, with a more international footprint.

Market position

Strengths4 records

Weaknesses3 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/ncp-solutions

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NCP Solutions inc