Tom in de buurt

What Tom in de buurt does

Tom in de buurt is a Dutch non-profit cooperative (Coöperatie Dichtbij in de Rijnstreek U.A.) operating since 2015 as the gateway to Social Support Act (Wmo) provisions and integrated social welfare services for adult residents (18+) of three municipalities in the Rijnstreek region: Alphen aan den Rijn, Kaag en Braassem, and Nieuwkoop. The organization is governed as a cooperative of five established welfare organizations (ActiVite, De Binnenvest, Gemiva SVG Groep, Kwadraad, and WMO Maatwerk) and delivers services through 7 neighborhood teams staffed by hosts, case managers, and district coaches, supported by 9 physical locations (community centers, village houses, town halls), a central phone helpline (088 900 4567), and the Mijn Dossier online portal authenticated via DigiD.

The core service portfolio includes Wmo access for household assistance, mobility aids, transport, and home modifications; advice and information across housing, mental health, finances, relationships, and caregiving; independent-living support; day activities and social meetups (including dementia and non-congenital brain injury care delivered with partners such as Beijzonder Welkom); caregiver support via the Mantelzorgcompliment program; and group training courses such as 'Opkomen voor jezelf' (assertiveness) and 'Houd me vast' (relationship improvement). Supplementary digital assets include the in-house Sociale Kaart Rijnstreek directory and the TomCast podcast series (four seasons, 2024-2026). Technology infrastructure relies on third-party platforms — ZorgNed (case management), Gezondeboel/Therapieland (online wellness programs), IPH (Positive Health assessments), and Zorgmail (secure email) — with the organization acting as integrator rather than software developer.

The business model is almost entirely grant-funded: the three municipalities contract Tom in de buurt to deliver Wmo services, supplemented by minor incidental revenue from course materials (e.g., €50.40 for 'Houd me vast' books) and a pass-through caregiver appreciation program. Additional operational scope was added in January 2023 when the organization took over access for housing support (Ondersteuning met Wonen) and Social Reception. ISO 9001:2015 certification was first obtained in 2023 and successfully recertified in 2025, alongside the Kwaliteitslabel Sterk Sociaal Werk quality label. The municipalities extended their cooperation agreement for three years from 1 January 2027, securing revenue visibility through 2029.

Name

Tom in de buurt

Legal name

Coöperatie Dichtbij in de Rijnstreek U.A.

Website

https://tomindebuurt.nl

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

51–100 employees

Short description

Tom in de buurt is a Dutch non-profit cooperative serving as the Wmo gateway and integrated social welfare provider for adult residents of three Rijnstreek municipalities (Alphen aan den Rijn, Kaag en Braassem, Nieuwkoop), funded primarily by municipal contracts and delivered through 7 neighborhood teams.

Ownership category

akta.pro rank

Headquarters

HQ city

Alphen Aan Den Rijn

HQ country

Netherlands

HQ region

Europe

Offices9 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Municipal Wmo Contracts: Tom in de buurt receives funding from the municipalities Alphen aan den Rijn, Kaag en Braassem, and Nieuwkoop to provide social welfare services including information, advice, Wmo access, and support. The municipalities have extended their cooperation agreement for 3 years starting January 2027.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Tom in de buurt is a cooperative welfare organization that provides information, advice, and personalized social support to adult residents (18+) of three Dutch municipalities (Alphen aan den Rijn, Kaag en Braassem, and Nieuwkoop). It functions as the gateway (toegang) to Dutch Social Support Act (Wmo) provisions including household assistance, mobility aids, transport, and home modifications. Services are delivered through 7 neighborhood teams comprising hosts, case managers, and district coaches, with supporting programs in caregiver support, day activities, training courses, and an online social services directory.

Product overview

Tom in de buurt is a cooperative welfare organization providing integrated social support services to adult residents (18+) of Alphen aan den Rijn, Kaag en Braassem and Nieuwkoop municipalities in the Rijnstreek region. The organization functions as the gateway (toegang) to Social Support Act (Wmo) provisions and offers a unified portfolio of services including: information and advice, access to Wmo custom provisions (household assistance, mobility aids, transport, home modifications), independent living support, day activities and social meetups, caregiver support, and community mental health services. The core offering is delivered through 7 neighborhood teams staffed by hosts, case managers and district coaches who provide personalized support. Supporting offerings include the TomCast podcast (digital content brand), the Sociale Kaart Rijnstreek online directory, the Mantelzorgcompliment caregiver appreciation program, and training courses such as 'Opkomen voor jezelf' and 'Houd me vast'. The organization operates the Mijn Dossier client portal for digital access to support files. Services are provided in partnership with member organizations ActiVite, De Binnenvest, Gemiva SVG Groep, Kwadraad, WMO Maatwerk, and contracted subcontractors.

Differentiator

Problem solved

Functional benefit

Products and services

• Wmo-toegang en maatwerkvoorzieningen Access to Social Support Act (Wmo) provisions including household assistance, wheelchair and transport facilities, and home modifications for residents of Alphen aan den Rijn, Kaag en Braassem and Nieuwkoop.
• Advies en informatie Information and advice services for adult residents facing problems or questions about social support topics including housing, mental health, relationships, finances, and caregiving.
• Ondersteuning bij zelfstandig wonen en leven Assistance for independent living including home aids, mobility devices, and support services for residents needing help with daily living activities, plus housing support and social reception access.
• Dagbesteding en ontmoeten Daytime activities and social meetup opportunities for residents including those with dementia, non-congenital brain injury, or loneliness, organized in partnership with local providers such as Beijzonder Welkom.
• Mantelzorgondersteuning Support services for informal caregivers including the Mantelzorgcompliment appreciation program, respite care, and counseling for caregivers providing long-term care to family members or neighbors.
• TomCast Podcast Podcast series featuring conversations about social welfare topics including dementia care, financial problems, domestic violence, and community support. Available on Spotify and other podcast platforms with multiple seasons.
• Sociale Kaart Rijnstreek Online directory of social services and activities developed by Tom in de buurt for residents of Alphen aan den Rijn, Kaag en Braassem and Nieuwkoop to find and enroll in local support programs.
• Training Opkomen voor jezelf Assertiveness training teaching self-confidence, boundary-setting, receiving and giving feedback, and learning to say no. 8 sessions offered free of charge for residents.
• Cursus Houd me vast Relationship improvement course teaching Emotionally Focused Therapy techniques for couples to reduce conflict, build understanding, and create deeper emotional connection. 8 sessions starting September 2026 with €50.40 book and workbook materials cost.
• Mantelzorgcompliment Annual caregiver appreciation program where municipalities Alphen aan den Rijn, Nieuwkoop and Kaag en Braassem reward informal caregivers with gift vouchers or cash payments for providing care exceeding 8 hours per week for more than 3 months.
• Cliëntportaal Mijn Dossier Online customer portal allowing residents to access their support dossier and communicate with their care coordinator using DigiD authentication with two-factor authentication.
• Wijkteams / Casemanagement Neighborhood teams consisting of hosts, case managers and district coaches providing personalized support across 7 teams in Alphen aan den Rijn, Kaag en Braassem and Nieuwkoop municipalities.

Quantifiable outcome

• Municipal cooperation agreement extended for 3 years from January 2027

Named customers8 records

Segments1 record

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature2 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• ActiVitecoreStrategic or Co-development Partner · 1 January 2015Part of the cooperative structure of Tom in de buurt. ActiVite provides living, welfare, and care services. One of 5 founding member organizations.
• De BinnenvestcoreStrategic or Co-development PartnerPart of the cooperative. De Binnenvest provides social shelter and supported living services.
• Gemiva SVG GroepcoreStrategic or Co-development PartnerPart of the cooperative. Gemiva SVG Groep provides support for people with disabilities, chronic illnesses, or other limitations.
• KwadraadcoreStrategic or Co-development PartnerPart of the cooperative. Kwadraad provides social work and community services.
• WMO MaatwerkcoreStrategic or Co-development PartnerPart of the cooperative. WMO Maatwerk provides support for adults with mild intellectual disabilities and adults who have lost grip on their lives.
• ParticipecoreImplementation/ SI/ Consulting PartnerSubcontractor for Wmo applications including aids, home modifications, and household support. Also provides family guidance services.
• MEEminorStrategic or Co-development PartnerMEE provides client support services for people with disabilities or chronic illnesses, helping them navigate care systems.
• Beijzonder WelkomminorStrategic or Co-development PartnerDay care provider for people with dementia, non-congenital brain injury, and lonely elderly. Expanded to second location in Aarlanderveen.
• Gemeenten Alphen aan den Rijn, Kaag en Braassem, NieuwkoopcoreStrategic or Co-development PartnerMunicipal clients who contract Tom in de buurt for Wmo access and social welfare services. Cooperation agreement extended for 3 years from January 2027.
• DigiDcoreTechnology or IntegrationDutch digital identity system used by residents to securely access the Mijn Dossier online portal.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• ActiVite: Regional Dutch welfare, housing and care organization serving the Alphen aan den Rijn region with overlapping independent-living and elderly-care services. Founding cooperative member of Tom in de buurt with directly comparable Wmo-adjacent service lines.
• Participe: Regional Dutch welfare organization providing family guidance, income support, debt assistance and Wmo application support in South Holland. Comparable because it directly delivers the income/debt/Wmo-application services that Tom in de buurt uses as a subcontractor.
• Wmo Maatwerk: Regional Dutch Wmo support provider for adults with mild intellectual disabilities and adults who have lost grip on their lives. Comparable because it delivers the same Wmo-eligible support services across the Rijnstreek region and is itself a founding cooperative member of Tom in de buurt.
• De Binnenvest: Dutch regional social shelter and supported-living provider operating housing and shelter services in overlapping territories. Comparable because it delivers directly adjacent maatschappelijke opvang and beschermd wonen services that Tom in de buurt has expanded into since 2023.
• Gemiva-SVG Groep: Dutch regional care organization providing disability, chronic-illness and support services in the greater Leiden/South Holland area. Comparable because it serves overlapping client populations (people with disabilities/limitations) and is itself a founding cooperative member of Tom in de buurt.
• Kwadraad: Regional Dutch social work and community services organization (operating in the same Rijnstreek footprint) that provides directly overlapping social welfare, debt and family support services. Also functions as a founding cooperative member of Tom in de buurt, but independently delivers comparable neighborhood-level social work elsewhere.
• MEE (Zuid-Holland Noord / plus network): National Dutch network of regional MEE organizations providing client support and navigation services for people with disabilities or chronic illnesses. Comparable because MEE delivers the same client-advocacy and care-navigation service line that Tom in de buurt bundles into its Wmo access offering.

Broad incumbents

• Leger des Heils Nederland: National Dutch Salvation Army organization that delivers broad welfare, homelessness, shelter and social support services across the Netherlands. Comparable as a much larger, multi-region welfare provider offering overlapping maatschappelijke opvang and reintegration services.
• Philadelphia: Large Dutch national care provider for children, youth and adults with intellectual disabilities, operating supported-living and ambulatory care services across the country. Comparable as a broad incumbent in the disability and supported-living services space adjacent to Tom in de buurt's Wmo scope.
• 's Heeren Loo: Major Dutch national care provider for people with intellectual and developmental disabilities, offering both residential and ambulatory Wmo/Wlz-funded support. Comparable as a broad incumbent offering overlapping disability and supported-living services at national scale.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights5 records

Customer concentration

• Facebookfacebook.com/tomindebuurt.nl
• LinkedInlinkedin.com/company/tomindebuurt
• Instagraminstagram.com/tomin_debuurt
• Xx.com/tomindebuurt

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tom in de buurt