Personería Municipal de Soacha

What Personería Municipal de Soacha does

Personería Municipal de Soacha is a municipal ombudsman office operating as part of the Colombian Ministerio Público under the supervision of the Procurador General de la Nación. Headquartered in Soacha, Cundinamarca, Colombia, the entity is constitutionally responsible for protecting human rights, promoting citizen participation, supervising public administration conduct, and providing alternative dispute resolution through its certified Centro de Conciliación. It serves the general citizenry of Soacha along with six identified vertical populations: victims of armed conflict under Ley 1448/2011, women facing gender-based violence, children and adolescents in educational institutions, the LGTBIQ+ population, migrants, and youth through the Consejo Municipal de Juventud.

The entity operates two physical locations — the primary service point at Centro Comercial Unisur (Carrera 4 #28-10, Local 1037) and the Centro de Conciliación at Casa de Justicia (Carrera 4 #38-80) — with service hours Monday through Friday from 8:00 AM to 4:00 PM and conciliation/legal advice available Tuesdays and Thursdays by appointment. A new principal headquarters at Calle 13 #8-05, Parque Principal, was officially delivered by the Sociedad de Activos Especiales (SAE) on April 6, 2026, with operations expected to begin in the second semester of 2026. The technology platform is a standard government digital services stack built on Mi Colombia Digital, delivering an electronic PQRDS portal (petitions, complaints, claims, suggestions, denials), virtual conciliation hearings via video conferencing, and an online appointment scheduling system accessible through the institutional website. Telephone support is available at (57) 601-8400150 and mobile (57) 3174045479.

The entity operates on a non-commercial basis: all services — including legal consultations, conciliation proceedings, complaint handling, and rights guidance — are provided free of charge, and the organization is funded through municipal budget allocations rather than user fees. There is no revenue model, no pricing tiers, and no customer-acquisition motion in the commercial sense. Governance is led by the Personero Municipal, a public servant role most recently transitioned from Luis Eduardo Chiquiza Arévalo to Carlos Octavio Barrios Ramírez per the June 2026 Directorio de Funcionarios.

Name

Personería Municipal de Soacha

Legal name

Personería Municipal de Soacha

Website

https://personeria-soacha.gov.co

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Personería Municipal de Soacha is a Colombian municipal ombudsman office that defends citizens' rights, providing free legal assistance, human rights protection, certified conciliation services, and public-administration oversight for the residents of Soacha, Cundinamarca.

Ownership category

akta.pro rank

Product category

Municipal Ombudsman and Public Administration Oversight

NAICS

Executive, Legislative, and Other General Government Support (921), Justice, Public Order, and Safety Activities (922)

SIC

Services-Management Services (8741)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

Keywords

• Municipal ombudsman services
• Human rights protection
• Alternative dispute resolution
• Citizen legal assistance
• Public administration oversight

Headquarters

HQ city

Soacha

HQ country

Colombia

HQ region

Latin America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Pricing tiers

Distribution channels5 records

Marketing channels6 records

Core offering

Personería Municipal de Soacha provides free municipal ombudsman services including human rights protection, alternative dispute resolution through its Centro de Conciliación, reception and processing of citizen petitions/complaints (PQRDS), legal guidance and advisory, oversight of public administration conduct, and promotion of citizen participation in public affairs for residents of Soacha, Cundinamarca, Colombia.

Product overview

Personería Municipal de Soacha is a municipal government entity functioning as an ombudsman and public oversight institution for the municipality of Soacha, Cundinamarca, Colombia. It is not a technology product company. The entity provides governmental services including a Conciliation Center (Centro de Conciliación) for alternative dispute resolution, citizen petition and complaint handling (PQRDS), human rights defense, public administration oversight, and citizen participation mechanisms. Services are provided free of charge to citizens and are delivered through physical offices and a web portal built on the Mi Colombia Digital platform.

Differentiator

Problem solved

Functional benefit

Products and services

• Centro de Conciliación (Conciliation Center)
• PQRDS Reception Service (Petitions, Complaints, Claims, Suggestions, Denials)
• Human Rights Defense and Protection Services
• Women's Rights and Gender Equality Services
• Victim Accompaniment Service (Ley 1448/2011)
• LGTBIQ+ Rights Protection Service
• Virtual Conciliation Hearings
• Human Rights Education and Child Protection in Schools
• Youth Leadership and Municipal Youth Council Support
• Legal Advisory and Guidance Service

Segments7 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Six partnerships are on record, tiered core and moderate.

• SAE (Sociedad de Activos Especiales)coreOthers · 6 April 2026
• APERCUNDI (Asociación de Personeros de Cundinamarca)moderateOthers
• FENALPER (Federación Nacional de Personerías)moderateOthers
• Secretaría de Desarrollo Social de SoachamoderateStrategic or Co-development Partner
• Procuraduría Provincial de Sibate-Soacha-SumapazcoreOthers
• Contraloría Municipal de SoachacoreOthers

Recent moves7 records

Expansion highlights4 records

Direct peers

• Personería de Cali: Municipal ombudsman of Santiago de Cali with the same constitutional mandate over human rights, PQRDS, conciliation, and public servant oversight. Directly comparable peer under identical legal framework.
• Personería de Bucaramanga: Municipal ombudsman of Bucaramanga operating under the same legal framework with PQRDS, conciliation, and human rights services. Comparable peer given similar mid-sized municipal context.
• Personería de Bogotá: The municipal ombudsman of Bogotá, performing the same constitutional mandate of human rights protection, public servant oversight, and citizen conciliation for a much larger population. The most directly comparable peer given identical legal framework and function.
• Personería de Medellín: Municipal ombudsman of Medellín providing identical PQRDS handling, conciliation services, and human rights defense under the same Colombian Personería legal framework. Comparable in scope and service model, differing in city size.

Broad incumbents

• Procuraduría General de la Nación: National disciplinary and oversight authority that supervises municipal Personeros and oversees public servant discipline. Adjacent oversight function that directly supervises Personería Municipal de Soacha.
• Defensoría del Pueblo: Colombia's national-level ombudsman institution that supervises and coordinates with municipal Personerías. Provides broader geographic mandate and hierarchical oversight of the Personería Municipal de Soacha's activities.

Others

• Contraloría Municipal de Soacha: Municipal fiscal oversight body in Soacha that partners with the Personería for public resource surveillance. Complementary oversight institution with adjacent mandate over public administration accountability.

Regional players

• Personería de Soacha (current) at Cundinamarca level peers: Other Cundinamarca department Personerías (e.g., Girardot, Zipaquirá, Fusagasugá) operating the same municipal ombudsman mandate in adjacent municipalities within the same department and APERCUNDI federation.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat2 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/personersoacha
• YouTubeyoutube.com/channel/UCa4PtrJCyNoGBNaJYmtV9DA
• Facebookfacebook.com/profile.php
• Instagraminstagram.com/personeriadesoacha_oficial

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Personería Municipal de Soacha