X express

What X express does

X Express (trading as X Express Brza pošta) is a privately held courier and last-mile delivery company headquartered in Banja Luka, Bosnia and Herzegovina. Founded in 2016 and registered as X EXPRESS d.o.o. Banja Luka, the company provides express parcel delivery, pickup scheduling, cash-on-delivery (otkupne pošiljke) handling, returns, and shipment tracking to both business customers and individual consumers across Bosnia and Herzegovina. The company operates 18 distribution centers and a fleet of 600+ delivery vehicles, claims 19,000+ customers and a 98% delivery quality rate, and holds ISO 9001 certification.

The company's product surface is organized around a self-service digital platform and a physical parcel locker (paketomat) network. The web platform at online.x-express.ba enables shipment scheduling, end-to-end tracking, and post-booking shipment management (address changes, date changes, trusted-person delivery, DC pickup, and paketomat pickup). The paketomat network is available 24/7 and is being expanded to more than 300 locations. International cross-border delivery is supported via partnerships with international courier operators aligned with World Post Union acts. Distribution channels include the online portal, a call center (1380 / 080 05 1380), courier pickup, and the parcel locker network; marketing relies on the corporate website, Facebook, Instagram, LinkedIn, an email newsletter, and a customer reference section featuring enterprise clients such as Comtrade Distribution, Gebruder Weis, and Schachermayer.

X Express generates revenue through transaction fees on courier services, parcel locker usage, and value-added services such as cash on delivery and insurance. Pricing is quote-based, determined by parcel weight, dimensions, and delivery zone, with an online calculator and call center available for rate inquiries. The company has no disclosed funding rounds, no parent company, no public listing, and no AI or API/SDK layer. Its growth posture is concentrated on domestic penetration through parcel locker expansion and digital channel buildout rather than geographic or product diversification.

Name

X express

Legal name

X EXPRESS d.o.o. Banja Luka

Website

https://www.x-express.ba

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

501–1,000 employees

Short description

X Express is a privately held courier and last-mile delivery company headquartered in Banja Luka, Bosnia and Herzegovina, offering express parcel delivery, pickup scheduling, cash-on-delivery, returns, and tracking for B2B and B2C customers via 18 distribution centers, 600+ vehicles, and a growing parcel locker network.

Ownership category

akta.pro rank

Product category

Express Courier Services

NAICS

Couriers and Express Delivery Services (4921)

SIC

Trucking & Courier Services (No Air) (4210)

akta.pro primary industry

Same-Day / On-Demand Express Courier (TLAAABAG)

Keywords

• Express courier services
• Parcel delivery
• Last-mile delivery
• Parcel locker network
• Shipment tracking

Headquarters

HQ city

Banja Luka

HQ country

Bosnia & Herzegovina

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Express Courier and Delivery Services: Core revenue from providing express courier and parcel delivery services across Bosnia and Herzegovina. Services include pickup, transport, and delivery of parcels with various service levels and additional services such as cash on delivery handling.
2. Parcel Locker Services: Revenue generated through parcel locker (paketomat) usage for sending and receiving packages, available 24/7
3. Additional Delivery Services: Additional services including special handling, express delivery, cash on delivery (otkupne pošiljke), and other value-added courier services

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

X Express provides express courier and parcel delivery services across Bosnia and Herzegovina, including pickup, transport, and last-mile delivery through 18 distribution centers and 600+ delivery vehicles. The core offering is supported by an online shipment scheduling portal, real-time tracking, and a growing 24/7 self-service parcel locker (paketomat) network, with additional services such as cash-on-delivery handling, insurance, and priority delivery. International cross-border shipping is provided via partner courier integrations.

Product overview

X Express is a fast courier and delivery company offering comprehensive logistics services throughout Bosnia and Herzegovina. The core offering consists of basic delivery services (pickup, transport, and delivery), complemented by an online platform for scheduling shipments and tracking parcels. Additional services include a network of 24/7 parcel lockers (paketomati), shipment management tools (date changes, address modifications, confidential recipients), cost calculator, and delivery zones mapping. The company operates 18 distribution centers with a fleet of over 600 delivery vehicles, serving approximately 19,000 customers with a 98% delivery quality rate.

Differentiator

Problem solved

Functional benefit

Products and services

• Basic Courier Services (Osnovne usluge) Core fast courier and delivery services on the territory of Bosnia and Herzegovina, including pickup at the customer's address, transport through the distribution center network, and last-mile delivery to the recipient. Available to both individual consumers and business customers, and is the foundational offering around which additional services and parcel locker access are bundled.
• Additional Services (Dodatne usluge) Extra services complementing the core delivery offering, including cash-on-delivery (otkupne pošiljke), insurance, priority/express handling, and other value-added courier options for senders who need specialized handling for shipments such as high-value goods or those requiring payment collection on delivery.
• X Express Paketomati (Parcel Locker Network) Self-service parcel locker network available 24/7 at multiple locations across Bosnia and Herzegovina, allowing senders and recipients to drop off and pick up parcels without time constraints or queueing. Expansion is planned to over 300 locations, with card payment supported at the lockers.
• International Shipping Services Cross-border parcel shipping services for shipments leaving or arriving in Bosnia and Herzegovina, delivered by X Express in collaboration with international courier partner(s). Sender and recipient data is shared with partner couriers in accordance with international agreements and World Post Union acts to ensure compliant end-to-end international delivery.

Quantifiable outcome

• 98% delivery quality rate
• +1 more outcomes

Named customers12 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• R&ScoreStrategic or Co-development PartnerR&S has a formal business cooperation contract with X Express for transport and courier services since December 2016. The contract has been successfully fulfilled throughout the period in accordance with its terms.

Scale indicators5 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• EuroExpress: Serbia-based courier offering domestic express parcel delivery, COD, and pickup scheduling across the Western Balkans; directly comparable as a regional same-day/next-day CEP operator with similar B2B and e-commerce customer mix.
• City Express: Serbian courier providing domestic express delivery, COD, and online booking with a comparable fleet-and-DC operating model to X Express, serving overlapping B2B and e-commerce shippers in the Western Balkans.
• BH Pošta / Pošta Srpske: State postal operator providing parcel and mail delivery across BiH; the most direct domestic competitor given its universal-service footprint and similar core CEP services, though it is publicly owned and broader in scope.
• PostExpress: Serbian express courier offering domestic parcel delivery with online tracking and COD, directly comparable to X Express's service mix and a likely competitor for cross-border BiH-Serbia volume.

Broad incumbents

• DHL Express Bosnia: Global integrator operating in BiH with international time-definite express and domestic last-mile; competes with X Express on enterprise accounts but offers a cross-border network X Express cannot match directly.
• DPD Bosnia: Pan-European parcel network with BiH pickup and delivery operations; competes for B2B and e-commerce volume in BiH through its standardized domestic service and broader Balkan footprint.
• GLS Bosnia: European parcel delivery network with BiH operations offering B2B parcel services, returns, and tracking; competes with X Express on enterprise shippers needing Balkan and EU reach.
• UPS Bosnia: Global integrator providing international and domestic express services in BiH through partner operations; an incumbent competitor for higher-value cross-border and enterprise volume that X Express only handles via partner handoffs.

Emerging players

• BoxNow: Asset-light parcel locker network operating across Southeastern Europe; comparable to X Express's paketomati build-out but with a regional locker-first model that could enter BiH and compete on last-mile cost.

Regional players

• Pošta Srbije: State-owned postal operator in neighboring Serbia offering parcel and express services; comparable in operating model and customer base to X Express but serving a different national market.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/xexpressbrzaposta
• LinkedInlinkedin.com/company/x-express-brza-po%C5%A1ta
• Instagraminstagram.com/x_express

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about X express