Surprise Fire-Medical Department

What Surprise Fire-Medical Department does

The Surprise Fire-Medical Department is the municipal fire and emergency medical services agency for the City of Surprise, Arizona, located in the Phoenix Metro Area of Maricopa County. The department delivers fire suppression, emergency medical services, technical rescue, fire prevention, code inspections, and public safety education to city residents, businesses, and visitors. Operations are supported through the city's 911 dispatch system and an expanding set of community programs, including Camp Ignite, Fire Cadet, Ride Along, Vial of Life, Lockbox, On Deck, and a Crisis Response program, alongside free car seat inspections and blood pressure screening.

The department operates from multiple fire stations distributed across the city and extends resident engagement through the MySurprise mobile application, which is powered by the Citysourced civic-platform technology stack and handles non-emergency service requests. It holds CFAI accreditation and an ISO rating, indicating third-party validation against national and international fire-service performance standards. Staffing is reported in the 11-50 employee range in the source material; this likely reflects administrative or headquarters headcount rather than total sworn and civilian personnel given the multi-station operational footprint.

As a municipal government function rather than a commercial enterprise, the department is funded through general tax revenues and city budget appropriations allocated by the City of Surprise. Its economic model is therefore tax-funded rather than revenue-generating, with no disclosed fee-for-service or commercial contract structure. The organization competes not commercially but for budget allocation, citizen satisfaction, and accreditation standing within the public-sector framework.

Name

Surprise Fire-Medical Department

Legal name

Surprise Fire-Medical Department

Website

https://surpriseaz.gov

Company type

Public

Operating status

Operating

Headcount range

11–50 employees

Short description

The Surprise Fire-Medical Department is the municipal fire and EMS agency providing fire suppression, emergency medical response, rescue, prevention, inspections, and public safety education to residents and visitors of the City of Surprise, Arizona. Operations are funded through city tax appropriations.

Ownership category

akta.pro rank

Product category

Public Safety Fire and Emergency Medical Services

NAICS

Fire Protection (92216), Fire Protection (922160), Ambulance Services (62191)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Fire & Rescue Services (Fire Suppression, Rescue) (BPAIAGAB)

akta.pro secondary industries

Community Safety Administration (Fire/EMS, Emergency Management) (BPAIACAL), Medical Emergency Response & On-site First Aid/Paramedics (BPABANAG), Fire Alarm Systems (Inspection/Testing/Monitoring/Service) (IMAIAJAC)

Keywords

• Fire suppression services
• Emergency medical services
• Fire prevention education
• Rescue operations
• Public safety inspections

Headquarters

HQ city

Surprise

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Distribution channels1 record

Marketing channels3 records

Core offering

Surprise Fire-Medical Department provides fire suppression, emergency medical services, rescue operations, fire prevention, inspections, and public safety education to residents and visitors of the City of Surprise, Arizona. The department operates multiple fire stations and delivers emergency response through the 911 system along with community programs including safety classes, car seat inspections, blood pressure screening, youth programs, and crisis intervention. It is CFAI accredited and maintains an ISO rating.

Product overview

The Surprise Fire-Medical Department operates as a unified public safety department providing fire suppression, emergency medical services, and community safety programs. The department offers a comprehensive suite of services including fire operations, emergency medical operations, and professional training, along with community-focused programs such as safety education classes, car seat inspections, blood pressure screenings, and youth development programs like Camp Ignite and the Fire Cadet Program. The department maintains multiple fire stations across the city and provides specialized services including the Vial of Life program, Lockbox Program, and Crisis Response team.

Differentiator

Problem solved

Functional benefit

Brands

• Camp Ignite: Youth fire service program for young people interested in firefighting careers
• Fire Cadet Program
• CFAI Accreditation
• Ride Along Program

Products and services

• Fire Operations Core fire suppression and prevention services provided to protect residents and property in the City of Surprise.
• Emergency Medical Operations Emergency medical services including ambulance response, paramedic care, and medical transport for Surprise residents.
• Training Professional training programs for firefighters and emergency medical personnel to maintain operational readiness and certifications.
• Community Safety Classes Educational safety classes covering fire prevention, CPR, first aid, and emergency preparedness for the community.
• Car Seat Inspections Free car seat safety inspections and installations to ensure proper child passenger safety for residents.
• Free Blood Pressure Screening Free blood pressure screening services available to residents at fire stations.
• Camp Ignite Youth firefighting camp program introducing young people to fire service careers and skills.
• Fire Cadet Program Youth development program providing training and experience for aspiring firefighters.
• Ride Along Program Opportunity for community members to ride along with fire crews to learn about fire department operations.
• Station Tours and Safety Education Events Guided tours of fire stations and safety education events for schools, groups, and community organizations.
• Vial of Life Emergency medical information program providing residents with containers to store vital health information for first responders.
• Lockbox Program Secure lockbox program allowing firefighters access to homes during emergencies when residents cannot respond.
• Crisis Response Crisis intervention and response services for community members experiencing emergencies.

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Chandler Fire Department: Municipal fire and EMS provider for Chandler, AZ, also operating an integrated fire-medical model. Comparable in service scope and Phoenix-metro footprint, competing for the same paramedic and firefighter talent pool.
• Scottsdale Fire Department: Full-service municipal fire and EMS department in Scottsdale, AZ, with strong prevention, community risk-reduction, and training programs. Comparable in the integrated fire-medical delivery model and Phoenix-metro setting.
• Goodyear Fire Department: Municipal fire and EMS provider for Goodyear, AZ, another West Valley city adjacent to Surprise. Comparable in service portfolio, response-area demographics, and growth-driven demand profile.
• Phoenix Fire Department: Largest municipal fire-medical department in Arizona, providing fire suppression, EMS, and community programs across Phoenix. Directly comparable in service mix (fire + EMS) and the Phoenix-metro labor market, though at a much larger scale than Surprise.
• Peoria Fire-Medical Department: Combined Fire-Medical Department serving the City of Peoria, AZ, immediately adjacent to Surprise. Nearly identical service model, customer base (residents in the same submarket), and West Valley operating environment.
• Glendale Fire Department: Municipal fire and EMS provider for the City of Glendale, AZ, offering comparable fire suppression, paramedic response, and prevention services in the same West Valley / Phoenix metro region as Surprise.
• Mesa Fire and Medical Department: Combined fire-medical municipal department serving Mesa, AZ, with similar fire suppression, EMS, prevention, and community-outreach services. Direct peer in structure, regional labor market, and integrated service delivery model.
• Tempe Fire Medical Rescue: Municipal fire-medical-rescue agency serving Tempe, AZ, with fire suppression, paramedic EMS, and community safety education. Direct peer in service mix and urban Phoenix-metro operating environment.

Regional players

• Buckeye Valley Fire District: Special-purpose fire district (rather than a city department) providing fire and EMS to Buckeye and surrounding unincorporated areas west of Surprise. Comparable fire-medical service offering in the same West Valley region, with different governance (fire district vs. municipal).
• Daisy Mountain Fire District: Regional fire district serving Anthem, New River, and Black Canyon City north of Phoenix. Comparable in providing combined fire and EMS in a fast-growing Arizona suburban / exurban setting, though with a different governance model (fire district) than Surprise's city department.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/SurpriseFD
• Facebookfacebook.com/surprisefire
• Instagraminstagram.com/SurpriseAZGov
• LinkedInlinkedin.com/company/city-of-surprise

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Surprise Fire-Medical Department