City of Murray

What City of Murray does

The City of Murray, Kentucky is a municipal government entity providing essential public services to approximately 19,000 residents within the city and parts of surrounding Calloway County. Its core service portfolio spans four functional areas: utilities (water, wastewater, and historically sanitation), public safety (police, fire, and emergency response), planning and zoning, and public works (streets, sanitation, and infrastructure maintenance). The City operates water and wastewater treatment infrastructure serving 15,000+ utility customers, with a $45 million upgrade of the Bee Creek wastewater treatment plant currently underway in partnership with GRW Engineering.\n\nThe City's underlying technology stack centers on a GIS platform populated with 180+ comparative benchmarks that supports planning, public works operations, and utility management, complemented by CAD systems and standard municipal enterprise software. In 2025 the City re-adopted its Comprehensive Land Use Plan and extended planning authority through a 4-mile extraterritorial jurisdiction radius. It also launched a Voluntary Disability Information Program enabling residents to register accessibility information for first-responder reference, and renewed state police accreditation standards originally first achieved in 2007.\n\nThe City's revenue model is a hybrid municipal structure combining property taxes (set at $0.31 per $100 of assessed value) with user fees for water, sewer, and sanitation services, supplemented by state-shared revenues and grants. Effective 2026-04-01, residential and commercial sanitation is being outsourced to GFL Environmental, transitioning that function from direct municipal provision to a contracted operating model. The City does not operate in a competitive market; customers within jurisdictional boundaries are effectively captive by state-granted franchise authority.

Name

City of Murray

Legal name

City of Murray, Kentucky

Website

https://murrayky.gov

Company type

Public

Operating status

Operating

Headcount range

51–100 employees

Short description

The City of Murray, Kentucky is a municipal government providing water, wastewater, sanitation, public safety, planning, and public works services to approximately 19,000 residents and 15,000+ utility customers within the city and parts of Calloway County.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Water, Sewage and Other Systems (2213), Sewage Treatment Facilities (22132), Water Supply and Irrigation Systems (221310)

SIC

Water Supply (4941), Sanitary Services (4950)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industries

Municipal Wastewater Collection (Sewer Networks) (BPALAMAA), Advanced/Nutrient Removal (BNR/ENR: N, P) (EUANADAC)

Keywords

• Municipal government services
• Public water utilities
• Wastewater treatment
• Solid waste collection
• Public safety services

Headquarters

HQ city

Murray

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Property Taxes: City property tax rate of $0.31 per $100 assessed value collected from residents within city limits
2. Water Utility Services: Monthly water service fees; tap fees for new connections ($50-$4,050 depending on meter size and location)
3. Sanitary Sewer Services: Monthly sewer service; tap fees for new connections ($1,500 city / $2,100 county)
4. Stormwater Utility Fee: Monthly stormwater utility fee based on impervious area (ERU basis); $1.50 per ERU for residential
5. Sanitation/Solid Waste Collection: Monthly residential sanitation fee of $15.00; reduced rate of $9.00 for seniors 65+ living alone
6. Permits and Licenses: Building permits, sign permits, business licenses, demolition permits, and various construction/development permits
7. Alcohol Beverage Control Licensing: ABC regulatory license fees for establishments serving alcohol within city limits
8. Water Treatment Processing: Processed 1,246,301,000 gallons of water in 2021; serves approximately 8,000 water customers

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

City of Murray is a municipal government that provides essential public services to residents and businesses within Murray, Kentucky. Its core offerings include water and wastewater treatment, natural gas distribution, solid waste collection and recycling, stormwater management, police and fire protection, building permits and zoning administration, GIS/mapping services, and cemetery operations. Services are funded through property taxes, monthly utility fees, tap fees, permit fees, and licensing fees, and are delivered through physical city infrastructure, in-person offices, and online portals.

Product overview

City of Murray operates as a municipal government offering a comprehensive suite of public services to residents and businesses. The city's product portfolio consists of core government service offerings including public safety (police and fire departments), utility services (water, natural gas, sanitation, wastewater treatment, stormwater management), planning and engineering services (building permits, zoning, GIS/mapping), and administrative services (online payments, business licensing, public records). Services are provided through dedicated departments and are accessible via the city's website, in-person at City Hall, and through various web forms and applications. No commercial software products or SaaS offerings are provided.

Differentiator

Problem solved

Functional benefit

Products and services

• Water Utility Services Provides water treatment and distribution to approximately 8,000 customers including several outlying water districts. The water treatment plant processed 1,246,301,000 gallons in 2021 and is rated at 7 MGD (million gallons per day). Services include tap fees ranging from $1,250 to $4,050 depending on meter size and location, plus a $50 connect fee.
• Sanitary Sewer Services Provides sanitary sewer collection and treatment for the city through the Bee Creek Water Resource Reclamation Plant, which operates at 5.25 MGD expanded capacity. The sanitary sewer system comprises 122 miles of sewer main piping. Tap fees are $1,500 for a single-family residence in city limits and $2,100 county, with monthly service charges.
• Sanitation and Solid Waste Collection Automated curbside solid waste collection for residential dwellings ($15.00 per month standard; $9.00 per month for seniors 65+ living alone; $10/month per additional cart). Provides collection for approximately 6,000 residential dwellings. GFL Environmental Inc. provides service under city ordinance as of April 1, 2026.
• Recycling Services Provides curbside recycling collection for residents of Murray city limits using yellow-lid recycling bins. The program separates recyclable materials from regular trash and is operated by the Sanitation Department.
• Stormwater Management Services Manages the city's stormwater system through a monthly utility fee based on impervious area (ERU basis). One ERU equals 3,000 square feet of impervious area. Residential rate is $1.50 per ERU per month; commercial rate is $1.50 per ERU for the first 60,000 sq ft and $1.00 per ERU for area over 60,000 sq ft. The fee appears as a separate line item on monthly utility bills.
• Natural Gas Distribution Provides natural gas distribution service to residents and businesses within Murray city limits. Operated by the Public Works Department at 200 Andrus Drive.
• Police and Law Enforcement Services Provides law enforcement services including patrol, investigations, community services, crime prevention, and emergency response through 33 full-time state-certified officers. The department has been accredited by the Kentucky Association of Chiefs of Police since April 2007, and the Communications Center has been accredited since June 2015. Services include the Voluntary Disability Information Program.
• Fire and Emergency Response Services Provides fire suppression, emergency response, and fire safety services with 38 full-time state-trained and certified professional firefighters providing 24/7 coverage. The department holds a Class 3 ISO Public Protection Classification, significantly better than the county's Class 7 rating, resulting in lower insurance rates for residents.
• Street and Right-of-Way Maintenance Provides roadway maintenance, sidewalk maintenance, right-of-way and drainage maintenance, traffic control signs and markings, and annual brush and leaf pickup services. The department is staffed with 10 full-time employees plus 10-15 Class D Felony Inmate workers.
• Building and Development Permits Administers building permits, demolition permits, sign permits, transient business permits, swimming pool/spa/hot tub permits, plan review, building inspection, zoning administration, and subdivision regulation services. Permit applications are available online through web forms.
• GIS and Mapping Services Maintains GIS mapping and databases of utilities, streets, zoning districts, topography, survey control, and hydrological information. Provides an interactive web map for public viewing and maintains over 180 survey control benchmarks using KY State Plane Coordinate System, NAD 83 Horizontal Projection, and NAVD 88 Vertical Datum. Includes 2022 high-resolution aerial imagery.
• Cemetery Services Operates and maintains the 54-acre Murray City Cemetery, providing burial services and an online Cemetery Viewer tool for public access to cemetery records.
• Business Licensing Issues business licenses, burn permits, sign permits, transient business permits, and various zoning-related applications. Supports compliance with local regulations for businesses operating within Murray city limits.
• Alcohol Beverage Control (ABC) Licensing Administers ABC regulatory license fees for establishments serving alcohol within city limits. Annual regulatory license fees are charged per the ABC Regulatory License Fees schedule.
• Online Payment Services Provides a secure online payment system for utility bills, property taxes, and other city services through online.murrayky.gov.
• Transfer Station Operations Operates the Transfer Station at 400 Landfill Road as a solid waste disposal facility for Calloway County. County residents use this facility for refuse disposal.

Quantifiable outcome

• Class 3 Fire Rating achieved vs Class 7 for county
• +3 more outcomes

Named customers2 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Six partnerships are on record, tiered core and major.

• GFL Environmental Inc.coreChannel Partner/ Reseller/ Distributor · 1 April 2026GFL Environmental Inc. provides solid waste collection services for all residential, business and industrial customers within Murray city limits as of April 1, 2026. Per city ordinance, the city must provide sanitation collection services and private collectors are prohibited within corporate city limits.
• Kentucky Underground Protection, Inc. (KUPI)coreStrategic or Co-development PartnerNon-profit organization that facilitates protection of underground utility services through internet and telephone call-in service. Members include Murray Natural Gas and Murray Water and Wastewater Systems. Required by Kentucky State Law for excavators to contact 48 hours prior to excavation.
• Calloway CountycoreStrategic or Co-development PartnerCity provides water and sewer services to portions of Calloway County. Agreement with Calloway County Fiscal Court allows city to exercise extraterritorial jurisdiction under KRS 100.131 for land development within 4-mile radius. County residents use city transfer station for refuse disposal.
• GRW EngineeringmajorImplementation/ SI/ Consulting PartnerEngineering firm worked with city for four years to plan upgrades to Bee Creek Water Resource Reclamation Plant. Contractor Cobra Industrial Services, Inc. awarded $45,138,000 project contract for 40-month construction.
• State of KentuckycoreStrategic or Co-development PartnerKentucky Transportation Cabinet, Purchase Area Development District, and various state agencies provide GIS data for land development planning. City coordinates census efforts for US Census Bureau.
• Calloway County Fiscal CourtcoreStrategic or Co-development PartnerAgreement for extraterritorial jurisdiction allowing city to regulate land development within four-mile radius. Coordinated planning for urban services area including city limits and adjacent county areas served by city utilities.

Scale indicators11 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• City of Mayfield: Western Kentucky municipal government of similar small-city scale providing water, sewer, and sanitation services. Direct regional peer sharing Kentucky regulatory environment and small-town economic dynamics.
• City of Paducah: Western Kentucky municipal government providing water, wastewater, and sanitation services to a comparable population base. Operates similar integrated utility services and shares Murray's Kentucky regulatory and economic environment.
• City of Hopkinsville: Another Kentucky municipal government of similar mid-size scale providing comparable utility services (water, sewer, sanitation), public safety, and planning functions across Christian County. Most directly comparable as a Kentucky city with similar service portfolio and population base.
• City of Frankfort: Kentucky state capital municipal government operating comparable water, wastewater, and sanitation services. Functions as a state-level peer with similar utility service portfolio.
• City of Henderson: Western Kentucky municipal government with similar utility service structure (water, sewer, sanitation, natural gas distribution) and public safety operations. Comparable mid-size Kentucky city profile.
• City of Bowling Green: Kentucky municipal government operating integrated water, sewer, and sanitation utilities with a similar service portfolio to Murray. Located in southern Kentucky with comparable college-town dynamics through Western Kentucky University.
• City of Glasgow: Kentucky municipal government of similar size operating comparable integrated utility services and public safety functions. Direct peer for benchmarking small-city municipal service delivery.
• City of Owensboro: Kentucky municipal government providing similar core services including water, wastewater, sanitation, public safety, and planning. Comparable in scale and service portfolio though slightly larger.
• City of Madisonville: Western Kentucky municipal government providing comparable water, wastewater, and sanitation services with similar county-seat economic structure. Relevant peer with shared regional economic dynamics.

Regional players

• Calloway County Fiscal Court: The county government surrounding Murray that provides overlapping services (volunteer fire, county water, land use planning) within the territory Murray seeks to annex. A regional peer whose service territory and governance directly intersect with Murray's expansion strategy.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/City-of-Murray-Mayors-Office-110478578686
• LinkedInlinkedin.com/company/city-of-murray

Revenue estimate

Valuation estimate

Number of profiles

Profiles16 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Murray