What EMMASA does

EMMASA (Empresa Mixta de Aguas de Santa Cruz de Tenerife SA) is a mixed public-private water utility company established in 2004, operating as a joint venture between the Ayuntamiento de Santa Cruz de Tenerife and Sacyr (via its water division Sacyr Agua). The company holds the exclusive municipal concession for managing the complete water cycle — potable water supply, distribution network operation, sewage collection, and wastewater treatment — across the entire municipality of Santa Cruz de Tenerife in the Canary Islands, Spain. Its physical infrastructure comprises pipe networks, pumping stations, and treatment facilities covering all city districts, with a registered office at Calle Comodoro Rolín 4-A, Santa Cruz de Tenerife.

The company's product portfolio centers on regulated water and sanitation services sold to residential households, commercial establishments, and public facilities under municipal tariffs. Revenue is generated through recurring subscription-style fees on a regulated basis per the concession contract with the Ayuntamiento, with payment processed via bank transfer, online portal (CaixaBank integration), or physical payment points. On top of the core utility offering, EMMASA has built a digital service layer including a Virtual Office (Oficina Virtual, hosted at acuamaemmasa.sacyr.com), electronic invoicing (E-Factura), a Citizen Portal (Portal del Ciudadano), online meter reading submission, and appointment scheduling. The company also publishes daily scheduled maintenance notifications (trabajos planificados) across hundreds of street locations, demonstrating a high-touch operational transparency posture.

EMMASA participates in Spain's PERTE program (Proyectos Territoriales de Recuperación y Transformación) for digital transformation of water cycle management, and is operationally embedded within the Sacyr group ecosystem as evidenced by shared data protection governance (DPO at [email protected], SACYRGDPR cookie policy) and listing on sacyragua.com as a portfolio concession. The company maintains a presence across Facebook, Instagram, and X (@EMMASA_) for customer communication, and operates 24/7 emergency service for leaks and meter breakdowns alongside weekday customer service hours (08:00–22:00). All revenue is concentrated on a single regulated concession territory with no disclosed expansion outside the municipal boundary.

Name

EMMASA

Legal name

Empresa Mixta de Aguas de Santa Cruz de Tenerife SA

Website

https://emmasa.es

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

11–50 employees

Short description

EMMASA is the exclusive municipal water and sanitation concessionaire for Santa Cruz de Tenerife, Spain, operating the complete water cycle under a public-private partnership between the city government and Sacyr Agua. It serves residential, commercial, and municipal customers across the entire municipality via regulated tariffs.

Ownership category

akta.pro rank

Product category

Municipal Water Utility Services

NAICS

Water, Sewage and Other Systems (2213), Water Supply and Irrigation Systems (22131)

SIC

Water Supply (4941), Sanitary Services (4950)

akta.pro primary industry

Water Sourcing & Abstraction (Surface Water, Groundwater, Intake Works) (EUANAAAA)

akta.pro secondary industry

Combined Sewer Overflow (CSO) Treatment & Wet-Weather Capacity (EUANADAF)

Keywords

• Municipal water utility
• Water cycle management
• Drinking water supply
• Sanitation services
• Wastewater treatment

Headquarters

HQ city

Santa Cruz de Tenerife

HQ country

Spain

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain

Revenue model

1. Water Supply Services: Recurring water supply service fees charged to residential, commercial, and municipal customers in Santa Cruz de Tenerife. Revenue is generated through regulated water tariffs under the municipal concession contract. Customers can pay via bank transfer, online payment (CaixaBank), or at physical payment points.

Distribution channels5 records

Marketing channels7 records

Core offering

EMMASA supplies potable water and manages the complete municipal water cycle — abstraction, treatment, distribution, sewage collection, and wastewater treatment — for residential and commercial customers across Santa Cruz de Tenerife under an exclusive municipal concession. It complements these utility services with digital self-service platforms (Oficina Virtual, E-factura, Portal del Ciudadano) for contracts, billing, meter reading, and customer support.

Product overview

EMMASA (Empresa Mixta de Aguas de Santa Cruz de Tenerife) is a water utility company that operates as a mixed enterprise between the Ayuntamiento de Santa Cruz de Tenerife and Sacyr. The company offers integrated water cycle management services, primarily providing drinking water supply to residential and commercial customers. The core product portfolio consists of water supply and integrated water cycle management services, supported by digital service platforms including an online office portal (Oficina Virtual), electronic invoicing (E-factura), online management tools (Gestión Online), and a citizen portal. Additional services include meter reading submissions, payment processing for non-registered customers, appointment scheduling, and water quality information. The company also publishes scheduled maintenance work notifications as part of its operational communications.

Differentiator

Problem solved

Functional benefit

Products and services

• Suministro de agua potable (Potable Water Supply) Residential and commercial drinking water supply service for Santa Cruz de Tenerife, delivered through the municipal pipe network and meeting all current legislative quality standards. Available across all districts of the municipality including Añaza, Ofra, Salud, La Salle, Tíncer, and Valleseco.
• Gestión del ciclo integral del agua (Integrated Water Cycle Management)
• Oficina Virtual (Virtual Office)
• Portal del Ciudadano (Citizen Portal)
• E-factura (Electronic Invoicing)
• Gestión Online (Online Contract Management)

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

One partnership is on record.

• Sacyr Agua (Sacyr Group)coreStrategic or Co-development PartnerEMMASA is a 'Empresa Mixta' (mixed-economy public-private partnership) between the Ayuntamiento de Santa Cruz de Tenerife and Sacyr. Sacyr operates its water division through Sacyr Agua (sacyragua.com), which manages multiple water cycle concession companies in Spain. EMMASA appears on Sacyr's website as a portfolio company under its water infrastructure holdings. The Data Protection Officer contact is [email protected], and cookies are governed under the Sacyr GDPR policy (SACYRGDPR), indicating close operational integration.

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Veolia España: Spanish subsidiary of global utility giant Veolia, operating water, waste, and energy services across multiple municipalities. Larger and more diversified than EMMASA but overlapping in municipal water concession operations.

Direct peers

• EMASESA: Municipal water and sanitation company serving Seville and surrounding municipalities. Mixed public-private structure with full water cycle management responsibility, directly comparable to EMMASA's operating model in a similarly sized Spanish city.
• Aigües de Barcelona (AGBAR): Major mixed-economy water utility serving Barcelona metropolitan area under municipal concession. Comparable concession structure, integrated water cycle services, and digital customer service orientation to EMMASA.
• Hidralia: Sacyr Agua's flagship water utility subsidiary, operating integrated water cycle services for numerous Spanish municipalities under concession contracts. Closely comparable business model, customer base, and regulatory framework to EMMASA.
• Global Omnium / Aguas de Valencia: Spanish mixed private-public water utility group operating concessions across multiple Spanish municipalities. Comparable in mixed-ownership structure, integrated water cycle service offering, and concession-based revenue model to EMMASA.
• Canal de Isabel II: Publicly-owned water utility serving the Madrid region. Operates under a similar concession-style framework providing integrated water cycle management, making it a directly comparable Spanish mixed-economy water operator.
• FCC Aqualia: One of Spain's largest private water operators, managing integrated water cycle concessions for hundreds of municipalities. Directly comparable in business model and concession-based municipal water service delivery.
• Sacyr Agua: The water division of Sacyr Group and the parent platform under which EMMASA operates. Sacyr Agua manages multiple municipal water cycle concessions across Spain, sharing operational, technical, and digital infrastructure with EMMASA.
• Acciona Agua: Water infrastructure subsidiary of Acciona, operating water treatment, desalination, and concession businesses globally. Comparable in municipal water concession operations and integrated water cycle service delivery.

Regional players

• Mancomunidad de los Canales del Taibilla: Public entity managing bulk water supply in southeastern Spain (Murcia/Alicante region). Operates water supply infrastructure under a public entity model, comparable in regulated utility operations though serving a different geography than EMMASA's Canary Islands territory.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xtwitter.com/EMMASA_
• Facebookfacebook.com/EMMASAsc
• Instagraminstagram.com/emmasasc
• LinkedInlinkedin.com/company/emmasa

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about EMMASA