MCWW

What MCWW does

Multicultural Council of Wagga Wagga (MCWW) is a not-for-profit incorporated association headquartered at 18 Station Pl, Wagga Wagga, NSW, Australia, that delivers settlement, health, employment, and cultural programs for refugees, asylum seekers, and multicultural communities across the Wagga Wagga and broader Riverina region of New South Wales. Its core offerings include the federally-funded Settlement Engagement and Transition Support (SETS) Program, Refugee Health navigation, a Water Safety program with Royal Life Saving NSW, the (now-concluded) NSW-funded Employment Pathways Program, and community events including the annual FUSION Festival and Nowruz Festival. Services are delivered in person at the office, through community outreach, and via a referral network of government, education, and health partners.

MCWW does not operate a proprietary technology platform; its 'core technology' is documented as not applicable and its digital footprint consists of a Squarespace-hosted website (mcww.org.au) and a Facebook page used for community engagement. Its competitive position rests on trusted relationships with communities representing 112 countries of origin, 107 languages, and 65 faiths in Wagga Wagga, and on its role as the primary regional delivery partner for federal and state settlement programs.

The business model is grant-funded rather than revenue-generating from beneficiaries: services are provided at no direct cost to refugees or migrants, and funding flows primarily from the Australian Government Department of Social Services (SETS), the Department of Home Affairs, the NSW Department of Communities and Justice (Employment Pathways, concluded December 2022), Multicultural NSW, the Wagga Wagga City Council, and one-off philanthropic or partner contributions. CEO Belinda Crain leads a small, unstaffed headcount organization with no disclosed revenue figures.

Name

MCWW

Legal name

Multicultural Council of Wagga Wagga Inc.

Website

https://mcww.org.au

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Community and Settlement Services

NAICS

Emergency and Other Relief Services (624230)

akta.pro primary industry

Emergency Shelter, Camp Management & Non-Food Items (NFI) (BPAGAAAC)

akta.pro secondary industry

Emergency Shelter, NFIs & Winterization for Displaced Populations (BPADAHAG)

Keywords

• Refugee settlement services
• Multicultural community support
• Humanitarian resettlement programs
• Migrant employment pathways
• Refugee health services

Headquarters

HQ city

Wagga Wagga

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Government Funding and Grants: MCWW operates as a nonprofit organization funded primarily through government programs including the Settlement Engagement and Transition Support (SETS) Program, NSW government initiatives such as the Employment Pathways Program, and various federal and state grants for multicultural and refugee support services.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

MCWW is a not-for-profit community council that delivers refugee and migrant settlement support, refugee health services, water safety education, and employment pathways for at-risk youth in the Wagga Wagga region. Services are delivered through government-funded programs (notably the SETS Program and the Employment Pathways Program) supplemented by community events such as the Fusion Festival and Nowruz Festival that celebrate multicultural diversity.

Product overview

MCWW operates as a community organization offering a unified set of social support services for refugees and migrants in Wagga Wagga. The organization provides settlement support through the SETS Program, healthcare services, water safety education, and employment assistance programs. MCWW also organizes community events including the annual Fusion Festival and Nowruz Festival to celebrate multicultural diversity. The organization does not operate as a technology platform but rather as a service-based nonprofit council.

Differentiator

Problem solved

Functional benefit

Products and services

• Settlement Engagement and Transition Support (SETS) Program A settlement support program that helps refugees and migrants settle into the Wagga Wagga community, providing guidance on services, employment, and integration. Delivered in coordination with federal government settlement policy.
• Refugee Health Services Health support services specifically designed for refugees and multicultural community members, helping them navigate and access the local healthcare system.
• Water Safety Program Water safety education and swimming programs delivered in partnership with Royal Life Saving NSW to help multicultural community members learn water safety skills, including translated materials.
• Employment Pathways Program NSW Department of Communities and Justice initiative delivered by MCWW that helped young people aged 16-24 with difficult backgrounds find employment and develop life skills. The program supported over 150 young people over three years before ending in December 2022.
• Fusion Festival (FUSION BOTANICAL multicultural festival) Annual multicultural street festival (FUSION BOTANICAL) celebrating diversity through food, live entertainment, and cultural performances, open to the Wagga Wagga community.
• Nowruz Festival Annual Persian New Year celebration held at the vernal equinox, commemorating life renewal and new beginnings, produced in collaboration with Wagga Wagga City Library.

Quantifiable outcome

• Over 2000 displaced Yazidi people resettled in Wagga Wagga since 2016
• +3 more outcomes

Named customers16 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

17 partnerships are on record, tiered core and minor.

• Wagga Wagga City CouncilcoreStrategic or Co-development PartnerOngoing collaboration for community events, citizenship ceremonies, and multicultural initiatives. The council supports Fusion Festival, provides grants for cultural events, and works with MCWW on community development projects.
• Settlement Council of AustraliacoreStrategic or Co-development PartnerPeak body for settlement services that MCWW participates in, sharing best practices and advocacy for refugee services across Australia.
• Department of Social Services (Australian Government)coreStrategic or Co-development PartnerFederal government department providing funding and policy direction for settlement programs including the SETS program that MCWW delivers.
• STARTTS (Service for the Treatment and Rehabilitation of Torture and Trauma Survivors)coreStrategic or Co-development PartnerSpecialized trauma support services for refugees and asylum seekers, providing clinical services that complement MCWW's settlement support.
• NSW Department of Fair TradingminorImplementation/ SI/ Consulting PartnerReferral resource for consumer protection and fair trading information for multicultural communities.
• Department of Home AffairscoreStrategic or Co-development PartnerFederal department responsible for immigration, border security, and humanitarian programs that MCWW interfaces with for settlement services.
• Multicultural NSWminorStrategic or Co-development PartnerState government body supporting multicultural communities in NSW through funding and policy coordination.
• Royal Life Saving NSWminorStrategic or Co-development PartnerPartnership to deliver water safety programs and resources for multicultural communities, including translated water safety materials.
• Wagga Wagga City LibrarycoreStrategic or Co-development PartnerCollaborated to produce the 2026 Nowruz Festival, provides English Language Cafe, and hosts multicultural resources for the community.
• Frank & EarnestminorGTM or Marketing PartnerCreative agency that worked with MCWW to capture stories of refugee families who have settled in the Wagga Wagga region.
• Jack of Hearts StudiominorGTM or Marketing PartnerStudio that collaborated with MCWW to document refugee settlement stories in the Wagga region.
• Next In Line FilmsminorGTM or Marketing PartnerFilm production company that partnered with MCWW to capture stories of families who have settled in the region.
• Service NSWminorImplementation/ SI/ Consulting PartnerGovernment service delivery partner providing access to NSW government services for multicultural communities.
• TAFE NSW (AMEP Program)coreImplementation/ SI/ Consulting PartnerAdult Migrant English Program provider helping refugees and migrants learn English, working with MCWW for referrals and student support.
• Ethnic Communities Councils of NSWcoreStrategic or Co-development PartnerPeak body for multicultural organizations in NSW. partnered with NSW government to deliver rapid antigen tests to culturally diverse communities including through MCWW.
• Murrumbidgee Local Health DistrictminorStrategic or Co-development PartnerLocal health district providing refugee and multicultural health support services in the Murrumbidgee region.
• Multicultural Disability Advocacy AssociationminorStrategic or Co-development PartnerAdvocacy organization for multicultural communities with disability, providing referral support for MCWW clients.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Australian Red Cross (Migration Support Programs): Runs the federal Humanitarian Settlement Program and broader migration support nationwide. Comparable as a settlement service provider for refugees with similar SETS-equivalent federal contracts, but at a much larger scale and geographic reach.
• Multicultural NSW: State government agency funding multicultural community programs across NSW, including those MCWW accesses. Provides overlapping cultural events, Harmony Week activities, and policy coordination, but at a statewide rather than regional level.
• Settlement Council of Australia: National peak body for refugee and migrant settlement services, of which MCWW is a member. Comparable as MCWW participates in its advocacy networks and adopts similar SETS-style service delivery, but Settlement Council operates federally rather than regionally.
• AMES Australia: Major Victorian-based settlement and English-language provider running the Adult Migrant English Program and humanitarian settlement support. Comparable in delivering federally-funded settlement services for refugees, though at significantly larger scale and metropolitan focus.

Others

• Murrumbidgee Local Health District: Local health district partnered with MCWW to deliver refugee and multicultural health services. Comparable as a regional referral partner within MCWW's service network rather than a direct competitor.

Direct peers

• STARTTS (Service for the Treatment and Rehabilitation of Torture and Trauma Survivors): NSW-based specialized trauma service for refugees and asylum seekers explicitly named as an MCWW partner. Directly comparable as a refugee support organization operating in NSW, though STARTTS focuses on clinical trauma care rather than general settlement.
• Ethnic Communities Council of NSW: Peak multicultural body in NSW that has partnered with MCWW on rapid antigen test distribution and broader advocacy. Directly comparable as a NSW multicultural council delivering community services to culturally diverse populations.
• Foundation House (Victorian Foundation for Survivors of Torture): Specialist provider of torture and trauma rehabilitation services for refugees, partnering with MCWW via referrals to STARTTS. Most directly comparable as a refugee-focused nonprofit combining settlement support with trauma-informed care, though operating in Victoria.
• Centacare (CatholicCare) Refugee Services: Faith-based settlement provider running refugee support programs including humanitarian settlement and casework in multiple Australian states. Comparable to MCWW in delivering grant-funded refugee settlement services at regional and metropolitan sites.

Regional players

• Multicultural Communities Council of SA: South Australian peak body for multicultural communities delivering settlement, advocacy, and cultural programs. Closely comparable model to MCWW as a state/regional multicultural council, though serving South Australia rather than NSW.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/multiculturalcouncilwaggawagga
• LinkedInlinkedin.com/company/mcww

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MCWW