TicketsBox

What TicketsBox does

TicketsBox is a Ukrainian online event ticketing platform operated by TICKETCRM LLC (ТОВ «ТІКЕТСРМ»), headquartered in Kyiv, and serving as a two-sided marketplace connecting event organizers with ticket buyers across Ukraine. The platform aggregates listings across 20+ event categories — concerts, theater, cinema, sports, festivals, conferences, circus, stand-up, workshops, and motorsport — and distributes across 10+ Ukrainian cities through city-specific subdomains (kyiv.ticketsbox.com, lviv.ticketsbox.com, odesa.ticketsbox.com, etc.), with selective international event resale (UEFA Europa League in Lublin, Formula 1 in Baku). The technology backbone is a proprietary automated ticketing system called TicketCRM, which generates QR-coded electronic tickets delivered by email, printed tickets with holographic anti-counterfeit elements, seat maps, scheduling, and venue access control integration.

The platform operates as a self-serve marketplace: buyers browse, select seats, and pay via bank card, Apple Pay, or Google Pay, with an optional paid physical delivery service. A contact center operates daily 10:00–19:00 (phone +38 044 334 34 10), and a sub-operator reseller network expands physical distribution. Revenue is generated entirely through per-transaction service fees (Сервісний збір) added on top of organizer-set face values, plus optional paid delivery and supplementary services; the fee is non-refundable even on event cancellation. Service fee magnitude is not publicly disclosed. The buyer side is fragmented individual consumers, while the supply side consists of event organizers, venues, theaters, sports clubs, and festival producers — a horizontal marketplace with no disclosed marquee anchor contracts or long-term exclusivity arrangements.

Name

TicketsBox

Legal name

TICKETCRM LLC (ТОВ «ТІКЕТСРМ»)

Website

https://ticketsbox.com

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

TicketsBox is a Ukrainian online ticketing marketplace, operated by TICKETCRM LLC, that aggregates tickets across 20+ event categories and 10+ cities for individual consumers and event organizers via a self-serve platform powered by the proprietary TicketCRM system.

Ownership category

akta.pro rank

Product category

Online Event Ticketing

NAICS

Promoters of Performing Arts, Sports, and Similar Events without Facilities (711320)

SIC

Services-Amusement & Recreation Services (7900), Services-Miscellaneous Amusement & Recreation (7990)

akta.pro primary industry

Primary Ticketing Platforms & Box Office Systems (MPAGAJAA)

akta.pro secondary industries

Ticketing, Box Office & Access Control (MPAGAAAD), Live Event Ticketing (Concerts, Festivals, Comedy) (HSACALAA), Event Discovery, Listings & Calendar Platforms (MPAGAJAL)

Keywords

• Online ticket marketplace
• Event ticketing platform
• Live event tickets
• Concert ticket sales
• Sports ticket distribution

Headquarters

HQ city

Kyiv

HQ country

Ukraine

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Digital Commerce or Content

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Ticket Sales — Nominal Face Value: TicketsBox acts as a ticket operator (Квитковий оператор), selling tickets on behalf of event organizers (Принципали/Організатори). The face value of each ticket is set by the organizer. Revenue to the company comes from service fees added on top of the ticket's nominal value.
2. Service Fee (Сервісний збір): TicketsBox charges a service fee (Сервісний збір) on every ticket sold, calculated as a percentage of the ticket's nominal value or in another method determined by the operator. This fee is non-refundable even if an event is cancelled. The fee is disclosed to buyers at checkout.
3. Ticket Delivery: An optional paid delivery service (Доставка) for physical tickets, charged separately from the ticket price and service fee. The cost is determined by the ticket operator or its partners.
4. Additional Services: Supplementary paid services beyond standard ticket purchase and delivery, offered at the buyer's request for additional fees determined by the ticket operator or its partners.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

TicketsBox is an online event ticketing marketplace that aggregates and sells tickets for concerts, theater performances, sports events, cinema screenings, and festivals across Ukrainian cities, operating as a ticket operator on behalf of event organizers. The company charges a service fee on each ticket and supports both electronic QR-code tickets and optional physically printed holographic tickets, with delivery via self-pickup, courier, UkrPoshta, or partner sub-operator points of sale.

Product overview

TicketsBox is a Ukrainian online event ticketing platform operated by TOV "TIKETSRM" (TicketCRM LLC). The platform serves as a centralized marketplace connecting event organizers with attendees, offering digital ticket sales across more than 30 event categories including concerts, theater performances, sports events, cinema screenings, conferences, festivals, circus shows, and children's events. The service provides electronic ticketing with QR codes, seat selection, multiple payment options (card, Apple Pay, Google Pay), and ticket delivery services. The platform operates with city-specific subdomains and supports both Ukrainian and English languages.

Differentiator

Problem solved

Functional benefit

Products and services

• TicketsBox online ticketing platform

Quantifiable outcome

• TicketsBox distributes tickets for events at venues across 10+ Ukrainian cities including Kyiv, Lviv, Odesa, Dnipro, Zhytomyr, Mykolaiv, Rivne, Lutsk, Kharkiv, Truskavets, and others

Named customers20 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Venue Partners (Ukrainian Event Venues)coreChannel Partner/ Reseller/ DistributorTicketsBox maintains partnerships with a broad network of Ukrainian venues for event listing and ticket distribution. Key venues include: Palats Sportu (Kyiv), МЦКМ Жовтневий Палац (Kyiv), Kyivskyi Будинок Arkhitektora (Kyiv), Будинok Akttora (Kyiv), VDNG / 'Де, Що, Інше' (Kyiv), Кіностудія ім. О. Довженка (Kyiv), KINOMAN cinema (Kyiv), Дах ЦУМ (Kyiv), Kooperativ (Kyiv), VDNh Feels (Kyiv), TRUSKAVKA LAND (Truskavets), ISLAND BEACH CLUB (Lviv), Emily Resort (Lviv), Львівський Державний Цирк (Lviv), Преображенський парк (Odesa), and many others. These venues serve as event hosts and ticket distribution points.
• Event Organizers and PrincipalscoreChannel Partner/ Reseller/ DistributorTicketsBox serves as an authorized ticket operator for event organizers and principals (Принципали) who contract with the company to distribute and sell tickets to their events. This includes theater companies (e.g., ДИКИЙ театр), music artists, sports clubs (e.g., FC Dynamo Kyiv, FC Кривбас, НК Верес), and festival producers (e.g., ОМКФ, LINOLEUM, ICKPA, Atlas Festival).
• Sub-Operators (Субоператори)minorChannel Partner/ Reseller/ DistributorSub-operators are authorized resellers that sell tickets on behalf of TicketsBox under partnership agreements. They may operate their own ticket offices, websites, and contact centers, expanding the distribution network across Ukraine.
• TicketCRM (ticketcrm.org)coreTechnology or IntegrationTicketsBox is powered by TicketCRM, a proprietary automated ticketing system (hardware and software complex). The footer states 'Працює на TicketCRM' and 'Event ticket service' links to ticketcrm.org, indicating that TicketCRM is the underlying technology provider for the TicketsBox platform.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• AXS: Global ticketing platform focused on sports and live entertainment. Comparable in primary ticketing model and venue access-control integration, though operating primarily in larger Western markets.
• Ticketmaster: Global leader in primary ticketing and live event distribution. While not currently dominant in Ukraine, it represents the same product category at scale and is the primary competitive threat if the Ukrainian market normalizes.
• Eventim: European primary ticketing and live entertainment platform with broad geographic coverage across CEE. Comparable in product category and event types, with stronger financial backing and a wider international footprint.
• Live Nation Entertainment: Vertically integrated live entertainment and ticketing conglomerate. Provides the same end-to-end ticketing capabilities (Ticketmaster) plus venue ownership and artist promotion — a broad incumbent in the same category.

Direct peers

• Parter: Ukrainian ticketing platform serving theater, concerts, and entertainment events. Operates with a similar online primary ticketing model and overlapping venue/organizer base in Ukraine.
• Kontramarka: One of the largest Ukrainian ticketing platforms, offering ticket sales for concerts, theater, sports, and entertainment events across multiple Ukrainian cities. Direct head-to-head competitor to TicketsBox in the same primary ticketing category.
• Karabas: Long-standing Ukrainian online ticketing service distributing tickets for concerts, theater, and cultural events. Directly comparable in product category, target customers, and Ukrainian geographic focus.

Emerging players

• Eventbrite: Self-serve event ticketing and registration platform. While larger in scale, it operates a similar self-serve marketplace model for events, with partial overlap in target organizers (festivals, conferences, workshops).
• Tiqets: Online ticketing platform for attractions, museums, and experiences. Comparable in its online ticketing marketplace model, though skewed toward cultural attractions rather than live entertainment events.
• TodayTix: Mobile-first ticketing app for theater and live entertainment. Comparable in the live-event ticketing category, with a stronger mobile-first consumer experience that highlights TicketsBox's lack of a native app.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Instagraminstagram.com/ticketsbox
• LinkedInlinkedin.com/company/ticketsbox

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TicketsBox