Consumer Protection Agency

What Consumer Protection Agency does

The Consumer Protection Agency (CPA) of Egypt is the sole government-mandated body responsible for enforcing Egypt's Consumer Protection Law (Law No. 181 of 2018) and the original Law No. 67 of 2006 under which it was established. CPA operates under the supervision of the Ministry of Supply and Internal Trade and exercises judicial authority to conduct market inspections, seize counterfeit and unsafe goods, issue product warnings and recalls, and refer violators to the Public Prosecutor via the Economic Court. Its operations span all 24 Egyptian governorates, coordinated from a headquarters in New Cairo and a Giza branch office, with a central operations room linking regional enforcement officers in real time.

CPA's product surface consists of a digital complaint filing and tracking system accessible via a public website (cpa.gov.eg), hotline 19588, post offices, WhatsApp, and an iOS/Android mobile application that also exposes product recalls (global and local) and an authorized service center locator. Additional service lines include a Price Observatory (مرصد الأسعار) publishing indicative prices, a network of government-supported consumer cooperatives, and a digital monitoring capability that performs social media surveillance for early detection of consumer threats. Enforcement officers are trained through a dedicated program covering legal procedure, evidence collection, digital tools, and crisis management, with 100+ new judicial enforcement officers recently deployed nationwide.

As a government regulatory agency, CPA does not generate commercial revenue; all operations are funded through Egyptian government budget allocations and services are provided free of charge to consumers. Its 'customer base' is therefore the entire Egyptian general public, with civil-society consumer protection associations operating across governorates as intermediaries. Strategic partners include UNCTAD (Egypt was elected first president of its consumer protection expert group by 150 countries), EOS, GOEIC, the Egyptian Chamber of Commerce, the National Nutrition Institute, and Alexandria's veterinary and pharmaceutical inspection directorates. The agency is led by Chairman Ibrahim El-Saghiry and recently hosted the African Consumer Dialogue Conference in Egypt for the first time.

Name

Consumer Protection Agency

Legal name

Consumer Protection Agency (CPA)

Website

https://cpa.gov.eg

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

51–100 employees

Short description

The Consumer Protection Agency (CPA) is Egypt's government regulatory body, established under Law No. 67 of 2006 and strengthened by Law No. 181 of 2018, operating under the Ministry of Supply and Internal Trade to enforce consumer rights, conduct market inspections, seize counterfeit goods, and issue product recalls for all Egyptian consumers.

Ownership category

akta.pro rank

Product category

Government Consumer Protection Services

NAICS

Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (92615), Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (926150)

SIC

Services-Management Services (8741)

akta.pro primary industry

Consumer Protection & Product Safety Regulators (BPAIAOAE)

akta.pro secondary industries

Consumer Rights & Public Interest Advocacy (BPAGAFAK), Product Safety, Consumer Protection & Market Surveillance Cooperation (BPADANAN)

Keywords

• Consumer protection services
• Market surveillance enforcement
• Complaint filing system
• Product safety regulation
• Price monitoring services

Headquarters

HQ city

Cairo

HQ country

Egypt

HQ region

Africa

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. Government-funded regulatory agency: CPA is a government regulatory body operating under the Ministry of Supply and Internal Trade. It does not generate commercial revenue. Its operations are funded through government budget allocations to fulfill its mandate of protecting consumer rights and enforcing the Consumer Protection Law.

Go-to-market motion1 record

Distribution channels6 records

Marketing channels7 records

Core offering

The Consumer Protection Agency (CPA) is an Egyptian government regulatory body that enforces the Consumer Protection Law (Law No. 181 of 2018 and Law No. 67 of 2006). It conducts nationwide market inspections, accepts and processes consumer complaints, issues product recalls and safety warnings, and refers violators to the Public Prosecutor. Services are delivered free of charge to Egyptian citizens through a hotline (19588), mobile application, website portal, and a network of regional branches and consumer protection associations across all governorates.

Product overview

The Consumer Protection Agency (CPA) of Egypt operates as a government regulatory body rather than a commercial product company. Its primary offerings include a consumer-facing mobile application for complaint filing and tracking, a price observatory system for monitoring market prices, and consumer cooperatives providing goods at competitive prices. The agency also issues product warnings and recalls, provides consumer guidance, and conducts training programs for enforcement officers.

Differentiator

Problem solved

Functional benefit

Products and services

• CPA Mobile Application A smartphone application available on iOS and Android that enables consumers to file and track complaints, receive news and updates from the agency, view product recalls, and locate authorized service and maintenance centers.
• Complaint Filing and Tracking System A nationwide system that allows Egyptian consumers to file complaints about defective products, misleading advertising, unsafe goods, price manipulation, and consumer rights violations, and to track the status of those complaints.
• Price Observatory (مرصد الأسعار) Monitors and publishes indicative prices for consumer goods and services across the Egyptian market, including consumer cooperatives and indicative price guides.
• Consumer Cooperatives (الجمعيات الاستهلاكية) Government-supported consumer cooperatives providing essential goods, particularly food products, at competitive prices as part of the price-stabilization mandate.
• Warnings and Product Recalls Periodic warnings about defective or unsafe products and publication of product recalls (global and local) through the website, mobile app, and social media channels.
• Hotline 19588 National toll-free hotline available from landlines for filing complaints and reporting consumer rights violations across Egypt.

Quantifiable outcome

• 691 inspection campaigns conducted, 9,619 commercial establishments visited, 2,549 reports filed in one campaign cycle
• +1 more outcomes

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Eight partnerships are on record, tiered core, minor and moderate.

• Ministry of Supply and Internal TradecoreOthersCPA operates under the supervision of the Ministry of Supply and Internal Trade, which exerts efforts to monitor markets and secure commercial transactions. The ministry coordinates with CPA for market regulation and price monitoring through consumer cooperatives.
• Directorate of Veterinary Medicine, AlexandriaminorStrategic or Co-development PartnerCPA coordinates with the Directorate of Veterinary Medicine in Alexandria for joint operations to seize unsanitary meat products and enforce food safety standards in markets.
• Pharmaceutical Inspection, AlexandriaminorStrategic or Co-development PartnerCPA coordinates with pharmaceutical inspection authorities in Alexandria for joint operations to seize smuggled and unregistered medicines not licensed by the Ministry of Health.
• UNCTAD (United Nations Conference on Trade and Development)coreStrategic or Co-development PartnerEgypt was unanimously elected by representatives from 150 countries as the first president of consumer protection experts at UNCTAD meetings in Switzerland and Russia, with Egypt's representative serving as vice president. CPA also hosted the African Consumer Dialogue Conference for the first time in Egypt.
• General Organization for Import and Inspection Control (GOEIC)moderateStrategic or Co-development PartnerCPA coordinates with GOEIC for import monitoring and inspection of goods entering the Egyptian market to ensure compliance with consumer protection standards.
• Egyptian Chamber of CommercemoderateStrategic or Co-development PartnerCPA collaborates with the Egyptian Chamber of Commerce and its various trade sectors (poultry, vegetables and fruits, food products) to implement price reduction initiatives and market stabilization efforts through dialogue with traders.
• General Organization for Standards and Quality (EOS)coreStrategic or Co-development PartnerCPA works with EOS to enforce standards compliance and monitor energy efficiency labels. Seizure of unauthorized energy efficiency labels violating Minister of Trade and Industry Decision No. 912 of 2017 was conducted in coordination with EOS.
• National Nutrition Institute (NNI)moderateStrategic or Co-development PartnerNNI serves as the authority for registering food products. CPA refers to NNI to verify product registrations and identify unregistered food products during inspections.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Competition Bureau Canada: Canadian federal agency enforcing competition and consumer protection laws through market studies, enforcement, and consumer education. Comparable in regulatory authority and complaint-driven operations.
• Consumer Affairs Agency (Japan): Japanese government agency responsible for consumer protection policy, product safety, and consumer complaint handling. Comparable in national mandate, consumer education role, and product recall authority.
• Australian Competition and Consumer Commission (ACCC): Australian federal agency enforcing consumer protection law, handling complaints, conducting market surveillance, and pursuing enforcement actions. Comparable in mandate, complaint-driven operating model, and judicial enforcement authority.
• BEUC (European Consumer Organisation): Federation of independent consumer organizations across Europe that advocates for consumer rights and represents consumers in policy. Comparable to CPA's consumer rights advocacy and coordination with consumer protection associations.
• UK Competition and Markets Authority (CMA): UK regulator enforcing consumer protection legislation, investigating unfair commercial practices, and pursuing enforcement. Comparable in legal authority to investigate and prosecute consumer rights violations.
• US Consumer Product Safety Commission (CPSC): U.S. federal agency that protects the public from unsafe consumer products through recalls, enforcement, and safety standards. Directly comparable to CPA as a national consumer product safety regulator with enforcement powers.

Broad incumbents

• European Commission DG JUST (Consumer Protection): EU directorate responsible for consumer policy and consumer protection regulation across member states. Comparable as a higher-tier consumer protection regulator with legislative, coordination, and enforcement oversight roles.

Regional players

• Saudi Consumer Protection Association (CPA equivalent): Saudi Arabia's Ministry of Commerce-affiliated consumer protection body enforcing consumer rights in the Saudi market. Closest regional/MENA peer with comparable mandate, statutory authority, and enforcement-driven operating model.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/CPAEgypt
• YouTubeyoutube.com/channel/UCUwmdDPFWCf1mXdVuE5xUyA
• Facebookfacebook.com/337506283002170
• LinkedInlinkedin.com/company/consumer-protection-agency

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Consumer Protection Agency