ARC Europe Polska

What ARC Europe Polska does

ARC Europe Polska Sp. z o.o. is a B2B car assistance services provider headquartered in Poznań, Poland, and a wholly-owned subsidiary of ARC Europe Group, which is in turn owned by seven major European automobile clubs including ADAC (Germany), ANWB (Netherlands), and The AA (England). Originally founded in 2000 under the brand 'Starter' and rebranded in 2021 following the shareholding change, the company delivers roadside assistance, towing, mobile mechanic services, EV assistance, connected car services (eCall/bCall/sCall), and motor insurance claims handling exclusively to enterprise clients across three verticals: automotive OEMs, leasing/CFM companies, and insurance carriers. Named customers include Volkswagen Group, Renault Group, Ford Polska, Stellantis (PSA), Arval Service Lease Polska, and LeasePlan.

The operational backbone is Atlas, a proprietary web-based case management platform developed in-house by a 30+ person Polish IT team since 2016 and deployed in Poland and France. Atlas automates 81% of repair/towing cases and 70% of rental car processes without human involvement, integrates all process participants (driver, tow truck, workshop, rental company, dealership), and scored 50% better than competitive tools in an independent audit across 400+ categories. Layered on top is Digital Intake, a web-based self-reporting tool embedded in My Renault and My Dacia apps, plus Mobile Mechanics operating the largest Ford Transit Connect service fleet in Poland with 150-tool-equipped vehicles that resolve up to 50% of faults on-site in an average 30 minutes. AI capabilities are being added to interpret driver context and emotion for routing decisions, and the company operates an EV certification and training system described as the only such advanced program in the European assistance industry.

ARC Europe Polska generates revenue through negotiated enterprise contracts with OEMs (assistance programs bundled into vehicles), leasing/CFM firms (fleet assistance and repair monitoring), and insurance companies (claims handling as operator on behalf of the insurer). Pricing is not publicly disclosed. Scale metrics include 1.5 million vehicles under coverage in Poland, 500,000 annual inbound calls, and 200,000 closed cases per year, with 79 employees in the Polish entity. The Group-wide footprint adds 46 million vehicles protected, 60,000 patrol and tow vehicles, 4,700 consultants, and access to 38 network partners across 40+ European countries via the parent ARC Europe Group.

Name

ARC Europe Polska

Legal name

ARC Europe Polska Sp. z o.o.

Website

https://arceurope.pl

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

51–100 employees

Short description

ARC Europe Polska is a Poznań-based B2B car assistance provider serving automotive OEMs, leasing/CFM firms, and insurance companies across Poland via its proprietary Atlas operating system, Mobile Mechanics fleet, EV services, and connected-car (eCall/bCall) platforms.

Ownership category

akta.pro rank

Product category

Roadside Assistance & Automotive Assistance Services

NAICS

Motor Vehicle Towing (488410), Support Activities for Road Transportation (4884)

SIC

Services-Automotive Repair, Services & Parking (7500)

akta.pro primary industry

Light-Duty Vehicle Mobile Repair & Roadside (Cars/Vans) (TLAKAFAA)

akta.pro secondary industry

Roadside Assistance & Towing Memberships (Bundled with Service Contracts) (FSAJALAL)

Keywords

• Roadside assistance services
• Automotive fleet assistance
• Connected vehicle telematics
• Electric vehicle assistance
• Insurance claims handling

Headquarters

HQ city

Poznań

HQ country

Poland

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. B2B Car Assistance Services: ARC Europe Polska generates revenue by providing car assistance services to B2B clients including automotive OEMs, insurance companies, leasing companies, and Car Fleet Management (CFM) firms. Revenue is derived from service contracts covering roadside assistance, towing, mobile mechanic services, and connected car services. The company operates as part of the ARC Europe Group and serves clients across Poland and the broader European network.
2. Connected / Telematics Services: Revenue from handling vehicle telematics systems including eCall (emergency notification), bCall (breakdown notification), and sCall/SVT (stolen vehicle tracking). These services are provided to OEMs and insurance companies who integrate these systems into their vehicles and value-added offerings.
3. Claims Management / Insurance Services: The company acts as a claims handler (operator) on behalf of insurance companies, performing tasks in the name of the insurer. Services include call center operations, damage handling, surveyor visits, workshop repairs, and vehicle management, generating fees based on cases processed.

Go-to-market motion3 records

Distribution channels5 records

Marketing channels6 records

Core offering

ARC Europe Polska provides B2B car assistance services to automotive OEMs, leasing/CFM companies, and insurance companies, including roadside repair, towing, replacement vehicle coordination, EV-specific mobile charging and high-voltage support, and connected-car telematics handling (eCall/bCall/sCall). Operations are orchestrated through the proprietary Atlas platform, which automates 81% of repair/towing cases and integrates Mobile Mechanics, workshops, rental companies, and tow providers into a single workflow serving 1.5 million protected vehicles in Poland.

Product overview

ARC Europe Polska is a car assistance services company operating a multi-product portfolio built around a proprietary technology platform. At its core is the Atlas operational system — an in-house-developed automation platform that orchestrates the entire assistance workflow from intake to resolution, handling 81% of cases without human involvement and integrating all participants (driver, tow truck, workshop, rental) via APIs. The company offers four main service lines: Car Assistance (roadside repair and towing via Mobile Mechanics with Ford Transit Connect service vehicles), EV Services (mobile charging, high-voltage protocols, EV-certified technicians), Connected Services (eCall/bCall/sCall telematics integration), and Truck/Claims services. Key digital products include Digital Intake (a web-based self-service reporting tool embedded in My Renault and My Dacia apps, with an AI-powered version under development) and Mobile Mechanics (on-road repair capability resolving ~50% of cases at the scene). SARA/SARA Premium are post-warranty assistance sub-brands. The company also provides mobile EV charging units. All services are coordinated through Atlas and delivered via a Poland-wide network of contractor partners.

Differentiator

Problem solved

Functional benefit

Brands

• Atlas: Proprietary operating system for managing assistance service requests, considered one of the most advanced solutions in the assistance industry.
• Mobilni Mechanicy (Mobile Mechanics)
• Digital Intake
• SARA & SARA Premium

Products and services

• Car Assistance (Roadside Assistance)

Quantifiable outcome

• 81% of repair/towing cases are organized automatically without human involvement
• +10 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability5 records

Feature7 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• Arval Service Lease PolskacoreStrategic or Co-development Partner · 14 July 2025Strategic partnership providing comprehensive car assistance for Arval's fleet of 80,000+ vehicles in Poland. ARC Europe Polska delivers mobile mechanic services, towing, alternative mobility solutions, and workshop repair monitoring. In the first year of the partnership, 50% of assistance cases were resolved on-site and nearly 50% of reports were filed digitally. The collaboration aims to create a faster, more digitalized, and driver-centric assistance model.
• Ford PolskacoreTechnology or Integration · 17 May 2023Long-standing partnership of 17 years for vehicle supply. Ford Transit Connect vehicles form the service fleet used by Mobile Mechanics. The vehicles are equipped with 150 tools for on-road diagnostics and repair. The partnership represents mutual business relationship where Ford supplies vehicles while ARC Europe provides Ford customers with roadside assistance services.
• LeasePlan Fleet Management PolskacoreStrategic or Co-development PartnerPartnership spanning over 13 years. LeasePlan supplies vehicles for the ARC Europe service fleet (Ford Transit Connect models). Both companies serve as mutual partners, clients, and suppliers to each other, supporting each other's business development in the fleet management and assistance sectors.
• Grupa Renault / Renault PolskacoreTechnology or IntegrationPartnership since 2019 covering assistance services for Renault and Dacia vehicles (passenger and light commercial up to 3.5t). Includes integration of Digital Intake into My Renault and My Dacia applications, enabling drivers to remotely report road incidents. Renault headquarters in France recognized the Poland implementation as exemplary.
• Grupa Volkswagen (Volkswagen Group Poland)coreStrategic or Co-development PartnerAssistance partnership covering Volkswagen Group brands in Poland, including the full ID vehicle family (electric vehicles). ARC Europe provides specialized EV assistance services for Volkswagen's electric vehicle customers.
• PSA Group (Stellantis)minorStrategic or Co-development PartnerEV assistance services for Peugeot, Citroën, and Opel electric vehicles under PSA Group (now Stellantis) in the Polish market, including services for electric vehicle models.
• Road Patrol Alliance (ADAC, ANWB, AA, Touring, TCS, ACL, ACI)coreStrategic or Co-development PartnerMulti-country initiative uniting mobile mechanics from 9 countries (including ARC Europe Polska, ADAC, ANWB, The AA, Touring, TCS, ACL, ACI) operating under unified procedures and quality standards across Europe. In the 2026 edition, over 60 mobile mechanics participate. ARC Europe Polska deploys 3 mechanics to support drivers in France (Mâcon region) and Italy (Bolzano region).
• GooglecoreTechnology or IntegrationIntegration of Google Maps into the Atlas operating system for real-time vehicle tracking, route optimization to nearest workshops, and location services for driver assistance dispatch. Also used in Digital Intake for driver location capture.
• PSPA (Polish Alternative Fuels Association)minorStrategic or Co-development PartnerJoint expertise sharing on electric vehicle mobility trends in Poland. ARC Europe Polska and PSPA experts collaborate on EV-related content, industry reports, and best practices for electric vehicle assistance and infrastructure.
• PZWLP (Polish Association of Vehicle Rental and Leasing)coreGTM or Marketing PartnerGeneral Sponsor of the PZWLP annual conference in 2023 and 2024. ARC Europe Polska executives present at the conference on topics including connected cars, AI in mobility, and EV services. The partnership positions ARC Europe Polska as a thought leader among fleet management and leasing companies.

Scale indicators23 records

Recent moves7 records

Expansion highlights5 records

Market position

Competitive moat6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/arceuropepolska
• LinkedInlinkedin.com/company/arceuropepolska

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ARC Europe Polska