11528-ΔΙΠΛΑ ΣΟΥ: LGBTQI+ Helpline & Campaign

What 11528-ΔΙΠΛΑ ΣΟΥ: LGBTQI+ Helpline & Campaign does

11528-ΔΙΠΛΑ ΣΟΥ is Greece's only specialized LGBTQI+ psychological support helpline, launched in January 2016 as a joint initiative of four Greek LGBTQI+ civil society organizations — ΟΛΚΕ (Homosexual and Lesbian Community of Greece), Θετική Φωνή (Positive Voice), Athens Pride, and Thessaloniki Pride. The service provides anonymous and confidential psychological support to LGBTQI+ individuals, their families, and educators across Greece through a 5-digit telephone number (11528), Microsoft Teams/Skype video calling, and free in-person counseling sessions in Athens (capped at eight sessions per person over two months). The helpline operates under the formal patronage of the Greek Ministry of Education, with official support from the European Parliament's Office in Greece, and was recognized as a model project at UNESCO's International Ministerial Congress on Education in May 2016 in Paris.

The service is staffed exclusively by qualified LGBTQI+-specialized psychologists under mandatory bi-monthly supervision, including 35 trained volunteer psychologists and a small paid scientific team led by a PhD-level Scientific Director. Beyond crisis intervention and counseling, the organization runs free experiential workshops in secondary schools (in partnership with the A' Directorate of Secondary Education of Athens), two-day educator seminars, school interventions on gender identity, and a national awareness campaign. Reach metrics since launch include 2,330+ telephone incidents handled, 485+ in-person counseling sessions, 85+ hours of professional training delivered, and 18 school interventions.

The organization operates as a nonprofit and is funded primarily through institutional grants — most notably from the Stavros Niarchos Foundation (Phase 2 lead funder from 2017 through November 2019) and SolidarityNow (Phase 1 funder, 2016) — supplemented by sponsorship (NYX Professional Makeup Greece), in-kind support from the Municipality of Athens (office space), and a GoGetFunding crowdfunding campaign launched in December 2019. Vodafone Greece provides zero-cost calling to 11528 from its mobile network, including from zero-balance prepaid phones. Crowdfunding targets anchor full annual operating costs at €94,647, minimum operation at €40,000, and fixed costs at €6,000.

Name

11528-ΔΙΠΛΑ ΣΟΥ: LGBTQI+ Helpline & Campaign

Legal name

11528-ΔΙΠΛΑ ΣΟΥ

Website

https://11528.gr

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

1–10 employees

Short description

11528-ΔΙΠΛΑ ΣΟΥ is Greece's only LGBTQI+ specialized psychological support helpline, launched in January 2016 by four leading Greek LGBTQI+ organizations to provide free, confidential phone, video, and in-person counseling to LGBTQI+ individuals, families, and educators nationwide.

Ownership category

akta.pro rank

Product category

Mental Health Helpline Services

NAICS

Individual and Family Services (6241), Other Individual and Family Services (624190)

SIC

Services-Social Services (8300)

akta.pro primary industry

LGBTQ+ Rights & Advocacy Organizations (BPAGAFAE)

akta.pro secondary industry

Mental Health Therapist Marketplaces (HLALALAJ)

Keywords

• LGBTQI+ helpline
• Psychological support services
• Crisis intervention counseling
• Mental health helpline
• Community health support

Headquarters

HQ city

Athens

HQ country

Greece

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Institutional Donations & Grants: The helpline operates primarily on institutional donations and grants from foundations and organizations linked to funding programs. Key donors include the Stavros Niarchos Foundation (primary Phase 2 funder since 2017), SolidarityNow (Phase 1 funder), and NYX Professional Makeup Greece (sponsorship). These grants cover operational costs, staff salaries, and OTE telecom expenses. Funding comes in program packages with specific goals, limited budgets, and short durations of a few months, making long-term planning difficult.
2. Crowdfunding: A crowdfunding campaign (via GoGetFunding) aimed to cover fixed operating costs and staff salaries. Three annual targets were set: fixed costs of €6,000, minimum operation of €40,000, and full operation of €94,647.
3. Municipal Support (In-Kind): The Municipality of Athens provides physical office space, significantly reducing fixed operational expenses. This in-kind support constitutes a non-cash revenue stream enabling service continuity.
4. Government Endorsement (In-Kind): The helpline operates under the auspices of the Ministry of Education, Research and Religious Affairs and receives official endorsement from the European Parliament's Office in Greece. These institutional affiliations provide credibility and access but do not constitute direct financial revenue.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels8 records

Core offering

11528-ΔΙΠΛΑ ΣΟΥ is a national psychological support helpline for LGBTQI+ individuals, their families, and educators in Greece. The service is delivered free of charge through a 5-digit phone number (11528), supplemented by Microsoft Teams/Skype video counseling and in-person sessions in Athens. Staffed exclusively by qualified LGBTQI+-specialized psychologists under bi-monthly clinical supervision, it provides anonymous, confidential crisis intervention, counseling, and accurate referrals grounded in WHO, APA, DSM-5, ICD-11, and WPATH standards.

Product overview

11528-ΔΙΠΛΑ ΣΟΥ is a Greek LGBTQI+ helpline and awareness campaign offering psychological support services. The primary offering is the 11528 Psychological Support Helpline, which provides confidential telephone and online counseling. The organization also conducts experiential workshops and school interventions as part of its educational outreach mission.

Differentiator

Problem solved

Functional benefit

Products and services

• Psychological Support Helpline 11528
• In-Person Counseling Sessions
• Video Counseling (Microsoft Teams / Skype)
• School Intervention Workshops
• Educator Seminars on Gender Identity

Quantifiable outcome

• Over 2,330 telephone incidents handled since January 2016
• +4 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

14 partnerships are on record, tiered minor and core.

• Γραφείο του Ευρωπαϊκού Κοινοβουλίου Ελλάδας (European Parliament's Office in Greece)minorStrategic or Co-development Partner · 21 May 2018The European Parliament's Office in Greece provided official support to 11528 following an event on combating discrimination against LGBTQI+ persons, recognizing the service as aligned with EU equality goals.
• Orlando LGBT+minorStrategic or Co-development Partner · 21 May 2018Orlando LGBT+ is a scientific mental health body referenced as a referral resource and collaboration partner for mental health professionals. Key staff members serve dual roles as supervisors for 11528.
• Στέγη του Ιδρύματος Ωνάση (Stavros Niarchos Foundation Cultural Center)minorStrategic or Co-development Partner · 20 April 2018The Stavros Niarchos Foundation Cultural Center (SGT) hosted the two-day educator seminar 'After Gender Identities' in April 2018 and previous events, providing venue and logistical support. SGT is a fully accessible, disability-friendly venue.
• Διεύθυνση Δευτεροβάθμιας Εκπαίδευσης Α' Αθήνας (Directorate of Secondary Education of Athens)coreStrategic or Co-development Partner · 1 April 2018The A' Directorate of Secondary Education of Athens co-organizes school intervention workshops and educator seminars with 11528, providing institutional backing and access to the school network.
• Vodafone GreeceminorGTM or Marketing Partner · 1 April 2018Vodafone Greece, in collaboration with 11528, ensures zero-cost calls to the 11528 helpline from Vodafone prepaid or contract mobile numbers, including from prepaid phones with no balance.
• Processwork HubminorStrategic or Co-development Partner · 13 December 2017Processwork Hub provided the venue for the volunteer psychologist training sessions, hosting the first training phase for the initial group of volunteers.
• Δήμος Αθηναίων (Municipality of Athens)coreStrategic or Co-development Partner · 25 July 2017The Municipality of Athens provides physical office space for the helpline, significantly reducing fixed operational expenses. It has provided ongoing in-kind support since Phase 2.
• Περιφέρεια Αττικής (Region of Attica)minorStrategic or Co-development Partner · 25 July 2017The Region of Attica provides moral support (ηθική στήριξη) to the 11528 helpline, lending institutional credibility.
• Δήμος Θεσσαλονίκης (Municipality of Thessaloniki)minorStrategic or Co-development Partner · 25 July 2017The Municipality of Thessaloniki provides moral support (ηθική στήριξη) to the 11528 service.
• Υπουργείο Παιδείας, Έρευνας και Θρησκευμάτων (Ministry of Education, Research and Religious Affairs of Greece)coreStrategic or Co-development Partner · 15 June 2016The Ministry granted official patronage (αἰγίδα) to 11528 for school years 2015–2016 and 2016–2017, enabling school-based interventions and legitimizing the service within the education sector.
• ΟΛΚΕ (Ομοφυλοφιλική και Λεσβιακή Κοινότητα Ελλάδας)coreStrategic or Co-development Partner · 4 January 2016ΟΛΚΕ is one of the four founding LGBTQI+ organizations that designed and launched the 11528 helpline as part of the 'Program for Combating Discrimination Based on Sexual Orientation and Gender Identity.' It served as implementing organization during Phase 1 (2016) and contributes scientific expertise.
• Athens PridecoreStrategic or Co-development Partner · 4 January 2016Athens Pride is one of the four founding LGBTQI+ organizations behind the 11528 helpline and campaign, contributing to design, implementation, and community outreach.
• Thessaloniki PridecoreStrategic or Co-development Partner · 4 January 2016Thessaloniki Pride was the lead implementing organization for Phase 2 (2017–2018) and a co-founder of the 11528 helpline, bringing northern Greece community reach and expertise.
• Θετική Φωνή (Positive Voice)coreStrategic or Co-development Partner · 4 January 2016Θετική Φωνή is one of the four founding LGBTQI+ organizations implementing 11528, focusing on HIV/AIDS and health-related aspects of LGBTQI+ support. Awarded recognition by the European Parliament in 2016.

Scale indicators9 records

Recent moves9 records

Expansion highlights5 records

Direct peers

• LGBT Foundation (UK): A UK-based charity delivering helpline support, advocacy, and community programs for LGBT+ people. Directly comparable as a multi-channel helpline and advocacy organization supporting LGBTQ+ individuals and families, though operating with broader services.
• QLife Australia: Australian national LGBTQ+ peer-support and referral helpline funded by government and philanthropy, offering phone and webchat support from LGBTQ+ peer volunteers. Similar operating model to 11528 as a nationally-scoped, specialized LGBTQ+ helpline relying on grant funding.
• Switchboard LGBT+: A UK-based LGBTQ+ helpline providing confidential listening, information, and referral services operated by LGBT+ volunteers. The closest international functional analogue to 11528 in terms of volunteer-staffed, anonymous, telephone-based LGBTQ+ psychological support delivered by community-rooted specialists.

Broad incumbents

• The Trevor Project: The US-based 24/7 LGBTQ+ youth crisis intervention and suicide prevention organization offering phone, text, and chat support. Comparable to 11528 in that it provides specialized LGBTQ+ mental health helpline services, though at a far larger scale (millions of contacts/year). The Trevor Project represents the mature, scaled version of what 11528 aspires to become in Greece.

Others

• ILGA-Europe: European umbrella organization of LGBTQ+ NGOs that advocates for LGBTQI+ rights at the EU level and provides funding/resources to member organizations. Directly comparable as one of 11528's most relevant funder and policy ecosystem participants given its EU-wide grantmaking and recognition roles.

Regional players

• Klimaka (Greek NGO): A Greek nonprofit operating suicide prevention helpline and broader social support services. While not LGBTQI+-specialized, it operates a similar psychological support helpline model in Greece and represents the most natural domestic functional peer.
• Magenta Plus / Line du Refuge (France): French LGBTQ+ helpline serving francophone populations with anonymous support and referrals. Functionally analogous to 11528 as another national-language LGBTQ+ crisis and support line, but serving a different country.

Emerging players

• Samaritans (UK & Ireland): Major UK/ROI charity running a 24/7 emotional support helpline staffed by trained volunteers. Despite not being LGBTQI+-specialized, it is a relevant comparator for volunteer-staffed crisis support helpline operating models in terms of training pipelines, hours of operation, and funding structures.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UC41W_89yGv4KYZFaNzBk8uQ
• Facebookfacebook.com/11528-%CE%94%CE%AF%CF%80%CE%BB%CE%B1-%CF%83%CE%BF%CF%85-1127117977340144
• LinkedInlinkedin.com/company/11528-diplasou-byyourside

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about 11528-ΔΙΠΛΑ ΣΟΥ: LGBTQI+ Helpline & Campaign