Mairie d'Arras

What Mairie d'Arras does

Mairie d'Arras (Ville d'Arras) is the official municipal government authority for the city of Arras, located in the Pas-de-Calais department of the Hauts-de-France region in northern France. The entity serves as the administrative body for the commune, delivering public services to residents, visitors, parents, seniors, young people, and local professionals. As a French municipal government, it operates under the administrative authority of the French state, is governed by elected officials, and is publicly funded rather than commercially structured.

The municipality operates a unified digital ecosystem centered on its official website (arras.fr), which functions as the primary citizen gateway. The ecosystem includes the Vivre Arras mobile application (available on iOS App Store and Google Play) for residents to access city news and practical information; the Thelma mobile application for reporting incivilities and civic issues; and integrated access to the Le Pharos cultural venue and its dedicated ticketing platform (pharos-arras.fr). The website offers six personalized navigation profiles—Citizen, Parent, Senior, Young, Tourist, and Professional—and a comprehensive accessibility suite including zoom controls, four color profile modes (default, high-contrast dark, red-green daltonism, blue-yellow daltonism, black-white daltonism), and animation toggles. The entity also maintains social media presence on Facebook, Instagram, X (Twitter), YouTube, and LinkedIn.

The revenue model is that of a public-sector entity: services are delivered as public goods without direct user charges, and funding derives from local taxation and public budgets rather than commercial pricing. Distribution occurs through digital channels (website, mobile apps, social media) and physical channels (city hall offices and the Le Pharos venue). No venture funding, private equity ownership, or commercial customer acquisition model is applicable. The entity is part of the Ville d'Arras legal entity, operating as a government institution within the French administrative framework, and serves the entire commune jurisdiction as its addressable population.

Name

Mairie d'Arras

Legal name

Ville d'Arras (Mairie d'Arras)

Website

https://arras.fr

Company type

Private

Operating status

Operating

Headcount range

101–250 employees

Short description

Mairie d'Arras governs the city of Arras in northern France, delivering public services to residents, visitors, and professionals via its official website, the Vivre Arras mobile app, the Thelma civic reporting app, and the Le Pharos cultural venue.

Ownership category

akta.pro rank

Headquarters

HQ city

Arras

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Public Funding (Tax Revenue): Municipal government funded through local taxation and public budgets. Services are provided to citizens as public goods without direct charges for most municipal services.

Go-to-market motion1 record

Distribution channels5 records

Marketing channels3 records

Core offering

Mairie d'Arras is the municipal government of the city of Arras, France, providing public administration services, local information, and civic resources to residents, visitors, and businesses. Its offering centers on an official digital ecosystem (arras.fr website plus the Vivre Arras and Thelma mobile apps) with personalized citizen navigation profiles, alongside physical municipal services and the Le Pharos performing arts venue.

Product overview

Mairie d'Arras operates a unified digital ecosystem centered on the official city website (arras.fr), which serves as the primary interface for citizen engagement. The ecosystem includes the Vivre Arras mobile app for iOS and Android, the Thelma app for reporting incivilities, and integrated access to Le Pharos theater's ticketing platform. The website offers personalized navigation profiles for different user segments (Citizens, Parents, Seniors, Young people, Tourists, Professionals) along with comprehensive accessibility settings including zoom, color contrast modes for various forms of color blindness, and animation controls.

Differentiator

Problem solved

Functional benefit

Brands

• Le Pharos: Cultural venue and theater in Arras offering live performances and events.
• Vivre Arras
• Thelma

Products and services

• Site officiel de la ville d'Arras (arras.fr)

Segments6 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Partnerships

One partnership is on record.

• Le PharosminorOthersLe Pharos is Arras's primary cultural venue and performing arts center operated in connection with the municipality. The city website links to the Pharos ticketing system (pharos-arras.fr). The venue is branded alongside Vivre Arras on the city platform, indicating a coordinated cultural partnership.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Direct peers

• Ville de Strasbourg: Municipal government of Strasbourg, a major French city with a similar digital citizen services platform. Operates comparable web and mobile infrastructure for municipal service delivery and citizen engagement.
• Mairie de Bordeaux: Municipal government of Bordeaux operating a digital services platform with similar citizen services, accessibility features, and mobile app ecosystem. Directly comparable French municipal digital service delivery model.
• Ville de Montpellier: Municipal government of Montpellier providing digital municipal services and citizen engagement through web platform and mobile applications. Comparable mid-sized French municipal digital service model.
• Mairie de Nantes: Municipal government of Nantes with a comparable citizen-facing digital platform including services portal and mobile applications. Similar mid-sized French commune context with a digital citizen engagement focus and accessibility-led design.
• Mairie de Lille: Municipal government of Lille, a comparable French city also located in the Hauts-de-France region. Operates a similar digital platform (lille.fr) with citizen services, mobile applications, and civic engagement tools, providing direct comparability in service delivery and digital maturity.
• Mairie de Lyon: Municipal government of Lyon, a major French city operating lyon.fr as a comprehensive citizen services platform. Comparable in offering municipal information, accessibility features, and mobile-first engagement similar to Mairie d'Arras.

Others

• Decidim: Open-source civic participation platform used by many cities and organizations globally. Relevant as enabling technology that supports citizen engagement functionality (consultations, reporting, participatory processes) similar to Mairie d'Arras's Thelma app and broader digital platform.

Broad incumbents

• Mairie de Paris: Municipal government of Paris, France's capital city. Operates a vastly larger and more comprehensive digital platform (paris.fr) with overlapping citizen service categories. The much larger scale (over 2 million residents versus Arras's roughly 42,000) makes it a broad incumbent reference rather than a direct comparable.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/mairie-d-arras

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mairie d'Arras