ACCUEIL 9 DE COEUR

What ACCUEIL 9 DE COEUR does

Accueil 9 de Coeur is a French non-profit social services association (Loi 1901) founded on 9 September 1989 in Lens, Hauts-de-France, by nine women as a permanent reception and emergency shelter service for women in difficulty. It is registered under Siret 383 647 948 000 17 and holds Finess 62 002 1808, with operations consolidated since 2010 at 1-2 Rue Saint Elie, Lens. The association is the designated Référent Départemental Prévention et Lutte contre les Violences Conjugales and the recognized departmental operator of the S.I.A.O. domestic violence protocol for the Lens arrondissement.

The organization operates a portfolio of complementary dispositifs totaling approximately 98 places: a Centre d'Hébergement et de Réinsertion Sociale (CHRS) 'Femmes – Familles' of 86 places (including an 8-place Centre d'Accueil Provisoire), a 12-place emergency housing device for domestic violence victims, 3 hotel-type emergency overnight rooms available 24/7, a 19-place emergency housing dispositif for isolated women with or without children, and a daytime reception service. Through its Systémia program (launched 2010), it runs the first specialized therapeutic consultation and resource center on domestic violence in Nord Pas-de-Calais, providing individual, couples, family, and child therapy, group workshops, and professional training/supervision. The association welcomes 400–500 people per year, representing roughly 100 families.

Revenue is non-commercial and derived almost entirely from French public funders — principally the DDCS (Direction Départementale de la Cohésion Sociale), the Conseil Départemental du Pas-de-Calais, and the Caisse d'Allocations Familiales — supplemented by government-initiated project grants (e.g., €42,000 from the 2022 '1000 premiers jours' program) and minor private sponsorships (e.g., Lions Club de Liévin). Services are delivered free of charge to beneficiaries, with referrals routed via the S.I.A.O. protocol, partner associations (FNARS, URIOPPS, APSA), and the CLEODAS coordination body. The current director, Marc Demanze (in role since 2002), was awarded the Chevalier de l'Ordre National du Mérite in October 2021.

Name

ACCUEIL 9 DE COEUR

Legal name

Association Accueil 9 de Coeur

Website

https://accueil9decoeur.fr

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

1–10 employees

Short description

Accueil 9 de Coeur is a French non-profit association (Loi 1901) founded in 1989 in Lens, Hauts-de-France, operating ~98 places of emergency shelter, social reintegration, and specialized domestic violence intervention services — including the Systémia therapeutic center — for women, couples, and families in distress, funded principally by DDCS, Conseil Départemental du 62, and Caf.

Ownership category

akta.pro rank

Product category

Social Services — Domestic Violence Shelter and Reintegration

NAICS

Health Care and Social Assistance (62), Emergency and Other Relief Services (624230), Residential Intellectual and Developmental Disability, Mental Health, and Substance Abuse Facilities (6232)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Behavioral Health–Capable Assisted Living (Mental Health/SUD Support) (HLADABAI)

akta.pro secondary industry

Affordable / Low-Income Assisted Living (Medicaid Waiver Focused) (HLADABAE)

Keywords

• Domestic violence shelter
• Social reintegration services
• Emergency housing
• Therapeutic support center
• Homelessness prevention

Headquarters

HQ city

Lens

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Public Social Funding: Accueil 9 de Coeur operates as a government-funded social services association (Loi 1901), financed by public funders including the DDCS (Direction Départementale de la Cohésion Sociale), the Pas-de-Calais Department Council (Conseil Général du 62), and the Caf (Caisse d'Allocations Familiales). Additional funding comes from government-initiated project grants (e.g., '1000 premiers jours' operation). Services are delivered free of charge to beneficiaries.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Accueil 9 de Coeur is a non-profit social services association that provides emergency shelter, social reintegration, and domestic violence prevention services in Lens, France. Its core offering is the CHRS (Centre d'Hébergement et de Réinsertion Sociale) 'Femmes – Familles' with 86 accommodation places, complemented by CAP temporary accommodation, dedicated emergency housing for domestic violence victims (12 places), 24/7 hotel nights (3 rooms), daytime reception services, and Systémia — a specialized therapeutic and resource center for domestic violence. Services are delivered free of charge to beneficiaries and funded by public social grants.

Product overview

Accueil 9 de Coeur is a non-profit association (Loi 1901) operating as a social services organization in Lens, France, specializing in emergency shelter, social reintegration, and domestic violence prevention. The core offering is the CHRS (Centre d'Hébergement et de Réinsertion Sociale) providing 86 places for women, couples, and families. Supporting services include the CAP (temporary accommodation), emergency housing for domestic violence victims (12 places), emergency hotel nights (3 rooms, 24/7), daytime reception services, and Systémia - a specialized therapeutic center offering consultations, group therapy, and professional training on domestic violence. The organization also manages social monitoring and participates in local policy coordination through S.I.A.O.

Differentiator

Problem solved

Functional benefit

Products and services

• Centre d'Hébergement et de Réinsertion Sociale (CHRS) - Accueil 9 de Coeur A shelter and social reintegration center providing emergency and transitional housing for women, couples, and families in difficulty, with a capacity of 86 places (78 funded) for victims of domestic violence or those without stable housing. Authorized to welcome men accompanied by children.
• Systémia A specialized therapeutic center and resource center dedicated to the prevention and fight against domestic violence, offering individual, couple, family and child therapy consultations, group therapy, expressive workshops, legal and administrative guidance, professional training, supervision, and a documentation center. Serves as the departmental referent for domestic violence prevention.
• Centre d'Accueil Provisoire (CAP) A four-room temporary accommodation facility within the CHRS internat for emergency reception of women (with or without children), oriented by S.I.A.O., with stays up to 3 months maximum. Provides stabilization support before transition to longer-term housing.
• Hébergement d'Urgence Victimes Violences Conjugales Emergency housing facility with 12 places distributed across five apartments (including 1 PMR-accessible) for victims of domestic violence, organized within the CHRS collective building. Provides immediate safe housing for women, couples, and families fleeing conjugal violence.
• Nuitées d'Urgence (Dispositif de Nuitées Hôtelières) Emergency overnight accommodation service with 3 double rooms in a dedicated house near the CHRS, available 24 hours a day, 365 days a year for domestic violence victims. Provides immediate safe placement outside the CHRS collective building.
• Accueil de Jour Violences Conjugales Daytime reception service specifically dedicated to domestic violence victims, providing a place for resources, listening, reception, and orientation during daytime hours.
• Veille Sociale Social monitoring service participating in the social watch of the Lens arrondissement, including hotel night deliveries as relay for S.I.A.O. and daytime reception during extreme weather plans (e.g., plan grand froid). Coordinates with CLEODAS and other local social exclusion monitoring bodies.

Quantifiable outcome

• 98 accommodation places across multiple specialized devices
• +2 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Seven partnerships are on record, tiered core, major and minor.

• SystémiacoreOthersSystémia is an internal program of Accueil 9 de Coeur, established in 2010 as the first specialized therapeutic and resource center for domestic violence in Nord Pas-de-Calais. It provides consultations (individual, couple, family, child therapy), group sessions, professional training, supervision, and a documentation center. It also serves as the Référent Départemental Prévention et Lutte contre les Violences Conjugales.
• APSAmajorStrategic or Co-development PartnerAPSA is a social solidarity association in the Lens arrondissement that helps promote actions of material and moral aid, housing, training, and social, health, civic, cultural, and professional integration for people in difficulty, in accordance with the law of 22 July 1998.
• ASPA Coup d'MainminorStrategic or Co-development PartnerASPA Coup d'Main is an independent intermediate association and member of the APSA group, operating as a major actor in the social and solidarity economy of the Lens arrondissement.
• FNARSminorStrategic or Co-development PartnerThe FNARS (Fédération Nationale des Associations d'Accueil et de Réinsertion Sociale) groups 870 solidarity associations across France and provides federation support, advocacy, and networking for its members.
• URIOPPS (Union Régionale des Instances Oxfam Professionnelles et de Santé)minorStrategic or Co-development PartnerThe URIOPPS Nord-Pas-de-Calais works to strengthen and support associative life in the region, intervening on behalf of its members to defend their interests.
• S.I.A.O. (Service Intégré d'Accueil et d'Orientation)coreStrategic or Co-development PartnerThe S.I.A.O. is the government-mandated referral and coordination body for emergency housing. Accueil 9 de Coeur manages the specific S.I.A.O. protocol for domestic violence victims and operates in relay of S.I.A.O. for night and weekend emergency hotel placements.
• CLEODASminorStrategic or Co-development PartnerThe Comité Local d'Échange et d'Orientation des Dispositifs d'Action Sociale of the Lens arrondissement is a local coordination body in which Accueil 9 de Coeur actively participates as part of social exclusion monitoring policies.

Scale indicators3 records

Recent moves18 records

Expansion highlights5 records

Broad incumbents

• Croix-Rouge française: France's largest humanitarian organization operating emergency shelters, social accommodation, and victim support programs nationwide — broad-incumbent peer in social services delivery, funded via similar government channels.
• Secours Catholique: National Catholic social services network providing housing, family support and anti-poverty programs across France — comparable as a broad-based social services association with public funding relationships and shelter operations.
• Emmaüs Solidarité: Major French social services organization operating emergency shelters, CHRS devices, and outreach programs for people experiencing homelessness and exclusion in the Paris region — broader portfolio but directly comparable CHRS and emergency housing operating model.
• Fondation Abbé Pierre: Major French foundation focused on housing for excluded people, including victims of domestic violence — comparable CHRS-style operations and policy/advocacy positioning in the social-housing ecosystem.

Direct peers

• La Maison des Femmes de Saint-Denis: Integrated health and social care center for women victims of violence offering medical, psychological and social support — closely comparable to Accueil 9 de Coeur's combination of therapeutic consultation (Systémia) and shelter/social reintegration.
• Fondation des Femmes: French foundation dedicated to women's rights and the fight against gender-based and domestic violence — operates in the same DV advocacy, support and policy-influence space as Accueil 9 de Coeur's Systémia resource center.
• Fédération Nationale Solidarité Femmes (FNSF): National federation of 73 associations across France providing support, shelter and advocacy for women victims of domestic violence — directly comparable to Accueil 9 de Coeur's CHRS + DV shelter + therapeutic model, with member organizations operating similar local devices.
• France Victimes: National network of 130 associations providing general support to all victims of crime, including domestic violence — directly comparable victim-accompaniment and case-management scope to Accueil 9 de Coeur's social reintegration services.
• Centre d'Information sur les Droits des Femmes et des Familles (CIDFF): National network of 103 local centers providing legal information, psychosocial support and victim accompaniment for women — overlaps with Accueil 9 de Coeur's social services, case management and access-to-rights mission for women in distress.

Emerging players

• Le Planning Familial: French family planning and women's rights movement providing sexual health, contraception and DV support services through local antennas — adjacent peer in women's services with partial overlap in DV accompaniment and victim reception.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/accueil9decoeur
• LinkedInlinkedin.com/company/accueil-9-de-coeur

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about ACCUEIL 9 DE COEUR