Operačné stredisko záchrannej zdravotnej služby SR

What Operačné stredisko záchrannej zdravotnej služby SR does

Operačné stredisko záchrannej zdravotnej služby SR (OS ZZS SR) is a state contribution organization (štátna príspevková organizácia) established on July 15, 2005, by the Ministry of Health of the Slovak Republic under Law 579/2004. It operates as the sole national coordinator of emergency medical services in Slovakia, running the 24/7 emergency line 155 and dispatching ambulances through eight regional operations centers located in every regional capital of the country. The organization coordinates 328 emergency ambulance stations and 13 contracted EMS providers, including operators such as Falck Záchranná and Air Transport Europe, while itself directly employing approximately 39 staff.

Its technology stack is built around the dispatch and coordination platform supporting the 155 line, the national AED Registry (aed.155.sk) with over 5,000 registered automated external defibrillators and 11,000+ trained contact persons, a mobile first-responder activation system, and a rendez-vous (RV) dispatch model in which physicians arrive at scenes in dedicated vehicles separately from transporting ambulances. In 2025–2026, the organization has been expanding the RV system (with a planned network of 13 RV ambulances), publishing the first data analysis validating its benefits, and signing a memorandum with the University of Žilina's Faculty of Safety Engineering for joint first-responder system research.

OS ZZS SR is funded primarily through the state budget allocated by the Ministry of Health, with no commercial revenue streams. The only disclosed secondary revenue comes from accredited first aid and first aid instructor courses run by its internal training center, which delivers approximately 20 sessions annually to around 300 healthcare workers plus external paying participants. Customer segments are the general population of Slovakia (via the 155 line and the non-emergency 116117 line), healthcare professionals undergoing continuous education, and trained volunteer first responders registered in the AED system. Partnerships span the Ministry of Health (founder and funder), the Integrated Rescue System including the Firefighter Rescue Corps and Bratislava City Police, and the Slovak Resuscitation Council.

Name

Operačné stredisko záchrannej zdravotnej služby SR

Legal name

Operačné stredisko záchrannej zdravotnej služby Slovenskej republiky

Website

https://155.sk

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

11–50 employees

Short description

Operačné stredisko záchrannej zdravotnej služby SR is a Slovak state organization operating the national emergency medical dispatch line 155, coordinating eight regional centers, 328 ambulance stations, and the national AED registry for Slovakia's population under the Ministry of Health.

Ownership category

akta.pro rank

Product category

Emergency Medical Services Dispatch

NAICS

Telephone Call Centers (56142), Administration of Public Health Programs (923120)

SIC

Services-Health Services (8000)

akta.pro industry

PRIMARYHLAFANAK

Dispatch, Communications & Medical Control Centers (PSAP/ECC)

Healthcare & Life Sciences/Healthcare Providers & Systems/Emergency Medical Services

SECONDARYBPAIAGAD

Emergency Communications & Dispatch (911/112/999, PSAP)

Business & Public Services/Public Sector & Government Administration/Law Enforcement & Public Safety (Police, Fire, EMS)

Keywords

• Emergency medical dispatch
• Ambulance coordination services
• Emergency call handling
• First aid training
• AED registry management

Headquarters

HQ city

Bratislava

HQ country

Slovakia

HQ region

Europe

Offices9 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure

Revenue model

1. State Budget Funding: As a state contributory organization established by the Ministry of Health of the Slovak Republic, the organization is funded through the state budget. No commercial revenue streams are disclosed.
2. Training Services: Provides accredited first aid courses and instructor courses for the professional and general public as a business activity with Ministry of Health approval.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Operačné stredisko záchrannej zdravotnej služby SR (OS ZZS SR) operates the centralized 155 emergency medical dispatch line and coordinates emergency medical services across the Slovak Republic through 8 regional dispatch centers. It manages the national AED registry, activates trained first responders via a mobile application, and delivers accredited first aid and instructor training courses. The organization was established by the Ministry of Health of the Slovak Republic and operates as a state contribution organization funded by the state budget.

Product overview

Operačné stredisko záchrannej zdravotnej služby SR is a state contributory organization under the Ministry of Health of the Slovak Republic, established on 15 July 2005. It provides emergency medical dispatch services through the 155 emergency line, coordinating eight regional dispatch centers across all of Slovakia. Its core product portfolio includes the 155 emergency dispatch line, a national AED registry (https://aed.155.sk/), a first responder activation system, and eight regional dispatch centers. Supporting services include accredited first aid training courses (Kurz prvej pomoci, Kurz inštruktora prvej pomoci), the DISPATCH DAY educational program, the National EMS Award (Národná cena ZZS), and the rendez-vous (RV) emergency response model. The organization functions as a public safety services provider rather than a commercial software product company.

Differentiator

Problem solved

Functional benefit

Brands

• 155: Národná tiesňová linka záchrannej zdravotnej služby - Emergency number 155 for medical emergencies in Slovakia
• 116117
• Národná cena ZZS
• DISPATCH DAY
• Reťaz prežitia

Products and services

• Tiesňová linka 155 (Emergency Line 155) The national 24/7 emergency dispatch line for Slovakia, providing reception, processing, and coordinated response to emergency calls where life or health is under serious threat. Operates as the primary point of contact within the Integrated Rescue System.
• Register AED (Register automatických externých defibrilátorov) National registry of publicly available Automated External Defibrillators (AED) making AED locations visible to 155 dispatch operators and citizens during cardiac arrest emergencies. Supports the chain of survival by enabling rapid defibrillator localization.
• Systém first responderov (First Responder System) System of trained volunteer first responders located near emergency scenes who can begin life-saving interventions before EMS arrival. Dispatch operators activate registered volunteers via a mobile application.
• Krajské operačné strediská ZZS (8 Regional Dispatch Centers) Eight regional dispatch centers in Bratislava, Trnava, Nitra, Trenčín, Banská Bystrica, Žilina, Prešov, and Košice that receive and process emergency calls and coordinate rescue operations within their regions under unified management of OS ZZS SR.
• Kurz prvej pomoci (First Aid Course) Accredited 8-hour first aid course (3 hours theory, 5 hours practical) for the general public including driver license applicants, employees for occupational safety, and individuals. Maximum 15 participants per session.
• Kurz inštruktora prvej pomoci (First Aid Instructor Course) Accredited 24-hour instructor training course (40% theory, 60% practical) for healthcare professionals with higher vocational or university education in healthcare fields, authorizing them to teach first aid courses. Maximum 15 participants per session.
• DISPATCH DAY Recurring educational program for EMS paramedics that refreshes and deepens knowledge of emergency call handling on line 155, delivered in online theoretical and in-person practical internship formats.
• Systém rendez-vous (RV) Rendez-vous dispatch model where a physician arrives at the emergency scene in a dedicated vehicle separately from the ambulance crew, allowing the physician to be available for the next emergency case sooner while the ambulance transports the patient.
• Linka 116117 (Non-Emergency Medical Line) Non-emergency medical line providing healthcare coordination for non-urgent cases that do not require the 155 emergency response.

Quantifiable outcome

• AED used in emergency response within 5 minutes can maximize survival chance up to 75%
• +2 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Fakulta bezpečnostného inžinierstva Žilinskej univerzity v Žiline (Faculty of Safety Engineering, University of Žilina)coreStrategic or Co-development Partner · 5 July 2026Memorandum of cooperation signed between the Faculty and OS ZZS SR for developing the first responder system, joint research, testing new emergency medicine procedures, and supporting education of future specialists. The partnership aims to connect scientific research with practice and bring new solutions for Slovakia's rescue system.
• Slovenská resuscitačná rada (Slovak Resuscitation Council)coreStrategic or Co-development PartnerJoint organization of annual CPR training events including the Slovak CPR record attempt with 1,291 participants across 8 cities.
• Mestská polícia Bratislava (Bratislava City Police)coreStrategic or Co-development PartnerInnovation and improvement of cooperation since 2021 in areas including oversized person transport assistance, event verification through patrol dispatch, fallen person lifting, and most importantly cooperation in AED First Responder dispatch.
• Ministerstvo zdravotníctva SR (Ministry of Health of the Slovak Republic)coreStrategic or Co-development PartnerEstablishing authority and primary funder of OS ZZS SR. All activities are conducted under Ministry oversight and approval.
• Hasičský záchranný zbor (Firefighter Rescue Corps)coreStrategic or Co-development PartnerPart of the Integrated Rescue System (IZS) with coordinated emergency response activities.
• Všeobecná zdravotná poisťovňa (General Health Insurance Company)minorOthersLink on website indicating partnership for healthcare funding and insurance coordination.
• Slovenská lekárska komora (Slovak Medical Chamber)minorOthersProfessional organization of physicians linked on the website.

Scale indicators8 records

Recent moves11 records

Expansion highlights4 records

Others

• European Emergency Number Association (EENA): European-level association supporting 112 emergency dispatch coordination across member states. Indirectly comparable as a coordinating body for emergency dispatch standards, technology, and best practices that OS ZZS SR operates within.
• European Resuscitation Council (ERC): Provides resuscitation guidelines and training standards referenced by OS ZZS SR's first aid courses and CPR training programs. Indirectly comparable as the standards and certification body whose frameworks OS ZZS SR's training center operates under.

Direct peers

• Zdravotnická záchranná služba hl. m. Prahy (Prague EMS Dispatch): Prague's regional EMS dispatch center operating the 155 emergency line equivalent for the Czech Republic. Direct peer running a centralized medical emergency dispatch with regional coordination, very similar operational model to OS ZZS SR.
• Zdravotnická záchranná služba České republiky (Czech EMS): National-level emergency medical dispatch authority for the Czech Republic under the Ministry of Health. Closest international peer — same statutory mandate, same 155-line emergency number, same regional dispatch center structure as OS ZZS SR.
• Air Transport Europe (ATE): Listed partner of OS ZZS SR providing helicopter emergency medical services (VZZS) in Slovakia. Operates as EMS provider and dispatch coordinator for air ambulance missions, a direct operational peer in the Slovak emergency response ecosystem.
• Falck A/S: One of the 13 EMS providers contracted by OS ZZS SR to operate ambulance stations in Slovakia. Internationally, Falck is a major European emergency services and ambulance operator providing comparable EMS dispatch and response services across multiple countries.

Regional players

• Zentrale Leitstelle Deutschland (German Dispatch Centers): Germany's regional EMS dispatch centers organized under the 112 European emergency number framework. Comparable in dispatch model and Integrated Rescue System integration, but decentralized across federal states rather than centrally coordinated like OS ZZS SR.
• Wiener Berufsrettung (Vienna Professional Rescue): Vienna's city-level professional EMS dispatch and ambulance service. Comparable in operating a regional 144 emergency line and dispatch center, but serves the Vienna metropolitan area rather than an entire national territory.
• Bayern SAR (Bayerisches Rotes Kreuz / Bavarian Red Cross EMS): Bavarian Red Cross operates regional EMS dispatch and ambulance services in Germany. Comparable integration of dispatch coordination with first responder networks, though regional rather than national in scope.

Broad incumbents

• NHS 999 / NHS England Ambulance Services: National emergency medical dispatch system for the United Kingdom, operating the 999 emergency line with regional ambulance dispatch centers. Comparable in mission (national EMS dispatch) though much larger in scale and more decentralized than OS ZZS SR.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/oszzssr

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Operačné stredisko záchrannej zdravotnej služby SR