20:20 Insurance Brokers

What 20:20 Insurance Brokers does

20:20 Insurance Brokers is a privately held, licensed insurance brokerage headquartered in Milton, Queensland, Australia. Founded in 2010 by Les Engelbrecht and Thomas Harrys, the firm operates as 20:20 Insurance Services Pty Ltd (ABN 31 743 481 355) under Australian Financial Services Licence 491024. The company serves businesses primarily in Queensland, acting as an intermediary between clients and insurance companies to assess risk, compare policies across multiple insurers, negotiate premiums, and provide claims management support. The firm explicitly positions itself on coverage quality and claims service rather than on price, and its new business is sourced primarily through referrals from existing clients.

The business is delivered through a small, senior team of approximately six named professionals led by the two founding directors, with no proprietary technology, no digital platform, and no disclosed AI capabilities — relying instead on standard industry software and direct advisory relationships. The firm is a member of the Steadfast network, Australasia's largest general insurance broker network, which provides scale-based access to leading insurers and competitive premium positioning. There are no subsidiaries, no disclosed parent, and no external institutional investment.

Revenue is generated through commissions paid by insurance carriers for placed policies, with potential supplementary fees for specialized services such as claims management. Pricing is quote-based and tailored to client risk profiles, with annual billing cycles. The company maintains compliance with the Insurance Brokers Code of Practice, AFCA membership, and the Privacy Act 1988, reflecting a regulated but operationally traditional brokerage model.

Name

20:20 Insurance Brokers

Legal name

20:20 Insurance Services Pty Ltd

Website

https://2020insurance.com.au

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

1–10 employees

Short description

20:20 Insurance Brokers is a privately held Queensland-based insurance brokerage providing risk assessment, policy comparison, premium negotiation, and claims management to commercial clients, monetizing through insurer commissions and operating as a member of the Steadfast network.

Ownership category

akta.pro rank

Product category

Insurance Brokerage

NAICS

Insurance Agencies and Brokerages (52421)

SIC

Insurance Agents, Brokers & Service (6411)

akta.pro primary industry

Commercial Lines Insurance Brokerage (FSAEADAB)

akta.pro secondary industry

Retail (Personal Lines) Insurance Brokerage (FSAEADAA)

Keywords

• Commercial insurance brokerage
• Business insurance solutions
• Insurance intermediary services
• Personal insurance coverage
• Queensland insurance broker

Headquarters

HQ city

Milton

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Technology or R&D

Revenue model

1. Insurance Brokerage Commissions: As a licensed insurance broker, the company earns commissions from insurance companies for placing policies. They assess client needs, compare policies across insurers, negotiate premiums on behalf of clients, and receive commission payments from insurers. Additionally, they may charge fees for specialized services such as claims management assistance.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

20:20 Insurance Brokers (legal entity: 20:20 Insurance Services Pty Ltd) is a licensed insurance brokerage operating in Milton, Queensland, Australia. The company acts as an intermediary between clients and insurance underwriters, arranging commercial and personal insurance solutions. It leverages its Steadfast network membership and Australian Financial Services Licence (AFSL 491024) to access multiple insurers and deliver tailored coverage advice.

Product overview

20:20 Insurance Brokers operates as a single unified brokerage offering rather than a platform-with-modules architecture. The core offering is their insurance broking service encompassing risk assessment, policy comparison across leading insurers, expert advisory on policy terms and conditions, premium negotiation, and claims management assistance. The company is part of the Steadfast network (Australasia's largest general insurance broker network), which provides additional market leverage. Supporting documentation includes a Service Agreement and Financial Services Guide (FSG) available as PDF documents. The business also offers a callback request feature on their website for client inquiries.

Differentiator

Problem solved

Functional benefit

Products and services

• Commercial Insurance Brokerage
• Personal Insurance Brokerage
• Insurance Claims Assistance

Quantifiable outcome

• Referrals from existing clients cited as greatest source of new business, indicating high client satisfaction and retention

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• SteadfastcoreStrategic or Co-development Partner20:20 Insurance Brokers is part of Australasia's largest general insurance broker network. Steadfast's scale and market leading innovation means the brokerage is in a stronger position to secure the best insurance solutions for clients at competitive prices. When clients need to make a claim, they have the backing of Steadfast behind them.

Scale indicators3 records

Recent moves5 records

Expansion highlights2 records

Broad incumbents

• Marsh Australia: Marsh is a global insurance broker and risk advisor with deep Australian operations serving mid-market and large commercial clients. It competes in the same commercial lines brokerage category as 20:20 but at materially greater scale and with broader advisory capabilities.
• Aon Australia: Aon is one of the world's largest insurance brokerage and risk advisory firms with a substantial Australian commercial lines practice. While far larger and global, it competes for the same Queensland commercial insurance clients and represents the upper bound of the broker scale spectrum 20:20 operates against.
• Westpac General Insurance / St. George Insurance: Westpac and St. George distribute personal and small commercial insurance products via bank branches and digital channels in Queensland. They represent the direct/distribution-channel competitive threat to traditional broker-led models like 20:20's.
• Arthur J. Gallagher & Co. (Australia): Gallagher operates a sizable Australian brokerage focused on commercial property/casualty, employee benefits, and risk management. It is a relevant comparator because it targets similar mid-market commercial clients and competes through both organic presence and broker acquisitions — a structural threat or roll-up acquirer for 20:20.

Direct peers

• Honan Insurance Group: Honan is a mid-sized Australian commercial insurance broker offering risk advisory, claims, and brokerage services to businesses across Australia. It is the most direct size and business-model comparable to 20:20, serving similar commercial clients with a relationship-led motion.
• Network Insurance Group: Network Insurance Group is an Australian commercial insurance broker serving SMB and mid-market clients across multiple states. Its scale, product breadth, and target segment closely mirror 20:20's positioning.
• Insurance House Australia: Insurance House is an Australian brokerage providing commercial and personal lines insurance with an advisor-led model. Comparable in size, channel approach, and customer orientation to 20:20.

Others

• Steadfast Group: Steadfast is the network and licensing partner of 20:20, and also operates its own broker businesses and underwriting agencies. It is not a direct competitor but is the structural ecosystem enabler — and could be a roll-up acquirer of high-performing network members.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks4 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/20-20-insurance-brokers

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 20:20 Insurance Brokers