Stadt Bad Segeberg

What Stadt Bad Segeberg does

Stadt Bad Segeberg is a municipal government entity (Gemeinde) and district seat (Kreisstadt) of the Segeberg district in Schleswig-Holstein, northern Germany, headquartered at Lübecker Straße 9 in Bad Segeberg. With approximately 42 direct city-hall employees, the municipality delivers the full scope of local public administration to its residents — including civil registration, permits, social services, waste management, urban planning, public safety coordination, education oversight, and childcare placement — alongside a network of operational facilities (cemetery administration, family centers, an indoor swimming pool, a youth hostel, the Noctalis bat center at the Kalkberg, and the 1541-era Museum Segeberger Bürgerhaus).

The city's service-delivery model is increasingly digital. Its website (bad-segeberg.de) runs on TYPO3 CMS with Matomo web analytics, OpenStreetMaps and Google Maps integration, Friendly Captcha anti-bot protection, and embedded YouTube/Vimeo video. The 2024–2025-era digital offering includes the Bürgerportal (online administrative services such as ID and passport applications, residence registration, and housing benefits), a digital town plan (Digitaler Ortsplan) with extensive category filters, an interactive waste calendar, a booking platform for sports halls and the public pool, the Stadtbücherei online catalog, the Kitaportal SH childcare-registration system, and a Schadensmelder damage-reporting form. The most recent AI-adjacent feature is a Viind GmbH-powered KI-gestützter Webchat that processes natural-language citizen inquiries in text and retains chat logs for 90 days.

Stadt Bad Segeberg is not a commercial enterprise. Funding flows from municipal taxes (Grundsteuer, Gewerbesteuer), state and federal transfers, and nominal fees for specific administrative services, with no disclosed commercial pricing model. Service delivery is partly outsourced to partner organizations including the Ev.-Luth. Kirchengemeinde Segeberg (operating several kindergartens and family services), Volkshochschule Bad Segeberg (museum operations), Lebenshilfe Bad Segeberg (disability services and Kita Bunte Bande), and Kinderschutzbund Segeberg (child-protection services). The city also participates in the Zweckverband Mittelzentrum Bad Segeberg-Wahlstedt (ZVM) inter-municipal association for shared regional services and maintains five city-twinning partnerships (Võru, Riihimäki, Teterow, Złocieniec, Kiryat Motzkin). Primary customers are the citizens of Bad Segeberg, with tourists and local businesses as secondary segments served by the cultural and tourism infrastructure anchored by the Karl-May-Spiele festival.

Name

Stadt Bad Segeberg

Legal name

Stadt Bad Segeberg

Website

https://bad-segeberg.de

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Stadt Bad Segeberg is a German municipal government (Gemeinde) and district seat in Schleswig-Holstein that delivers local public administration, digital citizen services, education oversight, social services, and cultural infrastructure to its residents and visitors, funded through taxes and partner-operated facilities.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Other General Government Support (92119)

SIC

Services-Management Services (8741), Services-Social Services (8300)

akta.pro primary industry

Government Digital Service & eGovernment (Service Delivery, IDs, Portals) (BPAIAAAE)

Keywords

• Municipal government services
• Public administration
• Citizen digital services
• Urban planning
• Social services administration

Headquarters

HQ city

Bad Segeberg

HQ country

Germany

HQ region

Europe

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Supply Chain

Distribution channels4 records

Marketing channels5 records

Core offering

Stadt Bad Segeberg is a municipal government providing local public administration and civic services to its residents, businesses, and visitors. Its core offering is the digital Rathaus and citizen portal, which delivers online administrative services such as civil registration, permits, payments, waste management, and contact directories, complemented by in-person Rathaus services and a partner-network for childcare, social, and disability services.

Product overview

Stadt Bad Segeberg ist eine kommunale Verwaltung, die eine umfassende digitale Verwaltungsplattform mit verschiedenen Online-Services und Bürgerportalen betreibt. Das digitale Rathaus bildet das Kernangebot und umfasst Funktionen wie 'Was erledige ich wo' für Verwaltungsangelegenheiten, Formulare zum Download, und Services wie Schadensmelder, Barriere melden, und digitale Ortsplanung. Ergänzt wird das Angebot durch eine KI-gestützte Suche, ein Bürgerportal, einen Abfallkalender, eine Buchungsplattform für Sportstätten, sowie spezialisierte Services wie das Kitaportal SH für Kinderbetreuung und die Nora App für Barrierefreiheit.

Differentiator

Problem solved

Functional benefit

Products and services

• Digitale Stadtverwaltung (Digital Rathaus) Online administrative services portal for citizens, providing 'Was erledige ich wo' service guidance, downloadable forms (Personalausweis, Reisepass, Wohnsitz anmeldung, Wohngeld), contact directory, and statutes A-Z for the city of Bad Segeberg.
• Bürgerportal Digital citizen portal (bad-segeberg.buergerportal.sh) for administrative matters and online municipal services, including registration, permits, and payments.
• Schadensmelder Online form for citizens to report damages in public spaces, capturing category, photo, description, location, and reporter contact details.
• Barriere melden Online form for citizens to report accessibility barriers in public spaces to advance barrier-free city initiatives.
• Digitaler Ortsplan Interactive city map with extensive filters for categories including offices, education, healthcare, churches, culture, mobility, and sports, displaying addresses, contact data, and route planning.
• Abfallkalender Digital waste calendar for waste separation and collection schedules for Bad Segeberg residents.
• Buchungsplattform für Sporthallen und Hallenbad Online booking system for sports halls and the indoor swimming pool (Hallenbad) of the city and the Bad Segeberg school association.
• Stadtbücherei Online-Katalog Online access to the Stadtbücherei Bad Segeberg library catalog via the Bibliotheca-Open platform.
• Kitaportal SH State-wide online registration system for childcare (Kindertagesbetreuung) in Schleswig-Holstein.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability2 records

Feature1 record

Partnerships

Ten partnerships are on record, tiered minor and core.

• Võru (Estonia)minorOthersCity twinning partnership (Städtepartnerschaft) with Võru, Estonia.
• Riihimäki (Finland)minorOthersCity twinning partnership (Städtepartnerschaft) with Riihimäki, Finland.
• Teterow (Germany)minorOthersCity twinning partnership (Städtepartnerschaft) with Teterow, Mecklenburg-Vorpommern.
• Złocieniec (Poland)minorOthersCity twinning partnership (Städtepartnerschaft) with Złocieniec, Poland.
• Kiryat Motzkin (Israel)minorOthersCity twinning partnership (Städtepartnerschaft) with Kiryat Motzkin, Israel.
• Zweckverband Mittelzentrum Bad Segeberg-Wahlstedt (ZVM)coreStrategic or Co-development PartnerMunicipal association (Zweckverband) combining Bad Segeberg and Wahlstedt for shared regional services and economic development.
• Ev.-Luth. Kirchengemeinde SegebergcoreChannel Partner/ Reseller/ DistributorChurch congregation operating kindergartens (Kindergarten Alte Sparkasse, Kindergarten Südstadt, Kita St. Marien), early intervention services (Luftsprünge), and family center services on behalf of the municipality.
• Volkshochschule Bad SegebergcoreChannel Partner/ Reseller/ DistributorAdult education institution operating the Museum Segeberger Bürgerhaus in municipal partnership.
• Lebenshilfe Bad Segeberg u. U. gGmbHcoreChannel Partner/ Reseller/ DistributorDisability services organization operating Kita Bunte Bande and providing care services for people with disabilities.
• Kinderschutzbund Segeberg gGmbHcoreChannel Partner/ Reseller/ DistributorChild protection organization operating Kita and Schülerhort (after-school care).

Recent moves6 records

Expansion highlights6 records

Direct peers

• Stadt Heide: Kreisstadt of the Dithmarschen district in Schleswig-Holstein, comparable in population and service scope. Operates a similar digital Rathaus and citizen portal, providing a benchmark for small-city digital service delivery in the same state.
• Stadt Husum: Kreisstadt of the Nordfriesland district in Schleswig-Holstein, offering the same municipal service bundle with a strong tourism orientation (similar to Bad Segeberg's Karl-May-Spiele and Noctalis profile). Useful peer for benchmarking tourism-anchored municipal economics.
• Stadt Rendsburg: District seat (Kreisstadt) of the Rendsburg-Eckernförde district in Schleswig-Holstein, delivering the same municipal services as Bad Segeberg. Comparable in regional role, digital service scope, and reliance on a similar mix of tax and transfer funding.
• Stadt Eutin: Smaller Kreisstadt in Schleswig-Holstein (Ostholstein district) providing the standard set of municipal services including digital citizen services and tourism promotion. Comparable scale and operational model to Bad Segeberg.
• Stadt Pinneberg: Mid-sized Kreisstadt in Schleswig-Holstein providing the same bundle of municipal services (administration, digital citizen portal, social services, schools, fire department). Comparable in headcount and statutory role as a district seat, making it a near-look-alike peer.
• Stadt Neumünster: Kreisfreie Stadt in Schleswig-Holstein offering the same comprehensive municipal service portfolio as Bad Segeberg but at larger scale. Useful peer for benchmarking how a regional city scales digital administration, tourism, and social services beyond a small-municipality footprint.
• Stadt Itzehoe: Kreisstadt of the Steinburg district in Schleswig-Holstein with a comparable population and a similar portfolio of municipal services including digital Rathaus offerings, schools, and social services. Operates as a regional administrative center in the same legal framework (Gemeindeordnung SH).
• Stadt Schleswig: District seat (Kreisstadt) of the Schleswig-Flensburg district with a comparable mix of administrative, tourism, and social services. Same legal framework (Gemeindeordnung SH) and similar demographic profile.
• Stadt Preetz: Small municipality in Schleswig-Holstein providing comparable administrative, educational, and social services. Comparable in headcount range and reliance on tax-funded service delivery without a commercial revenue model.
• Stadt Wahlstedt: Immediate neighboring municipality jointly administered with Bad Segeberg via the Zweckverband Mittelzentrum. Comparable service portfolio and funding model, and the most directly relevant counterparty for benchmarking shared-service arrangements.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@stadtbadsegeberg3313
• LinkedInlinkedin.com/company/stadt-bad-segeberg

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Stadt Bad Segeberg