Autoridad De Acueductos Y Alcantarillados De PR

What Autoridad De Acueductos Y Alcantarillados De PR does

Autoridad de Acueductos y Alcantarillados de Puerto Rico (AAA/PRASA) is a government-owned public utility authority, established in 1944 and operating under the Commonwealth of Puerto Rico, with exclusive statutory responsibility for water supply and sewer services across all 78 municipalities of the island. AAA serves approximately 3.2 million residents plus commercial, industrial, and public-private partnership (PPP) developer customers through a multi-channel service network comprising 13 physical customer service offices, a centralized call center (with TTY access), self-service payment kiosks, and a suite of digital portals. Its core digital products include Mi Acueductos (account management), Pago Expreso (express bill payment without registration), and the Portal de Pagos PPP (project-based invoicing for developers), supported by a Sistema Integrado de Compras (SIC) procurement platform and Subastas auction module for supplier participation.

The authority generates revenue primarily through tariff-based recurring water and sewer service fees billed monthly to residential and commercial customers, with volume-based tiered rates disclosed in a published tariff structure (current structure effective until June 30, 2026). Secondary revenue streams include PPP connection and evaluation fees charged to private developers, and one-time income from disposition of surplus real properties (Propiedades Excedentes). Capital expenditures are funded substantially through federal and Commonwealth grant programs, including the State Drinking Water Revolving Fund administered by the Puerto Rico Department of Health, with the Jagual filtration plant rehabilitation in San Lorenzo ($11.77M, 55% complete as of November 2025) representing one such active project.

AAA operates under an EPA Consent Decree governing environmental compliance, Combined Sewer Overflow (CSO) management, pretreatment programs, and infrastructure modernization, and has published a Strategic Plan covering 2026–2029. Internally, the organization relies on conventional enterprise IT systems including SIRE (reimbursement), ADFS (single sign-on), RDS (remote desktop), and an HR portal. The organization is governed by a Governing Board (Junta de Gobierno AAA) reporting to the Government of Puerto Rico, with no private shareholders or external equity holders.

Name

Autoridad De Acueductos Y Alcantarillados De PR

Legal name

Autoridad de Acueductos y Alcantarillados de Puerto Rico

Website

https://acueductospr.com

Company type

Private

Founded year

1944

Operating status

Operating

Headcount range

501–1,000 employees

Short description

AAA is the government-owned public utility authority of Puerto Rico, founded in 1944, with statutory monopoly over water supply and sewer services for all 78 municipalities serving 3.2 million residents through 13 offices, call centers, and digital portals.

Ownership category

akta.pro rank

Headquarters

HQ city

San Juan

HQ country

Puerto Rico

HQ region

Latin America

Offices13 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Infrastructure, Personnel, Technology or R&D, Supply Chain

Revenue model

1. Water and Sewer Service Fees: Recurring tariff-based fees charged to residential, commercial, and industrial customers for water supply and sewage collection/treatment services. Revenue is generated through monthly billing based on consumption tiers defined in the tariff structure.
2. Public-Private Partnership (PPP) Fees: Fees charged to private developers and construction projects for connection to water and sewer systems, including evaluation and recommendation services for project connections
3. Real Property Disposition: Revenue from sale of excess properties (propiedades excedentes) that have fulfilled their operational purpose and been authorized for disposition

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels8 records

Core offering

AAA is the sole public water and sewer utility authority for the Commonwealth of Puerto Rico, providing drinking water treatment and distribution, sewage collection and treatment, and related customer services to residential, commercial, and industrial customers across all 78 municipalities. The authority supplements these core utility services with customer-facing digital portals (Mi Acueductos, Pago Expreso), public-private partnership connection services, surplus real estate disposition, and an integrated procurement platform (SIC) for suppliers and contractors.

Product overview

AAA (Autoridad de Acueductos y Alcantarillados de Puerto Rico) is a government water and sewer utility offering a multi-channel digital service portfolio. The core customer-facing products include Mi Acueductos (account management portal), the Portal de Pago Expreso (express bill payment), and the Portal de Pagos PPP (public-private project invoicing). Supporting these are the Sistema Integrado de Compras (SIC) for supplier procurement and bidding, and a Subastas platform for online auctions. Additional services encompass Mi Turnos PR (virtual queue management), Kioscos de Pago (self-service payment kiosks), a Centro Telefónico (call center), and physical Oficinas Comerciales. The organization also operates a Propiedades Excedentes portal for surplus property sales. Internally, AAA utilizes SIRE for employee reimbursements, ADFS for SSO authentication, and RDS for remote desktop access. This architecture combines digital self-service portals with physical service points to serve Puerto Rico's water infrastructure customers.

Differentiator

Problem solved

Functional benefit

Brands

• Mi Acueductos: Customer portal for managing water service accounts, viewing consumption history, and paying bills online.
• Pago Expreso
• Portal de Pagos PPP

Quantifiable outcome

• 55% project progress achieved for Jagual filtration plant rehabilitation
• +2 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Two partnerships are on record, tiered core.

• Environmental Protection Agency (EPA)coreStrategic or Co-development PartnerAAA operates under an EPA Consent Decree requiring compliance with federal environmental standards for water and sewer systems. The agency conducts regular environmental compliance reporting, Combined Sewer Overflow (CSO) management, and infrastructure improvements mandated by the agreement.
• Puerto Rico Department of HealthcoreStrategic or Co-development PartnerThe Department of Health administers the State Drinking Water Revolving Fund through which AAA receives grants for capital improvement projects. The $11.7 million Jagual filtration plant rehabilitation project is funded through this arrangement.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• DC Water: DC Water is the sole regional water and wastewater utility for the District of Columbia, serving roughly 700,000 residents under federal environmental oversight. Like AAA, it operates a single-jurisdiction monopoly with EPA consent decree obligations, large capex programs, and a published capital improvement plan.
• New York City Department of Environmental Protection: NYC DEP is the municipal authority responsible for water supply and wastewater for 8+ million New Yorkers, with an extensive upstate watershed and city distribution system. AAA mirrors its role as a public-sector sole provider delivering integrated water and sewer services under environmental regulation.
• Miami-Dade Water and Sewer Department: Miami-Dade WASD provides water and wastewater service to most of Miami-Dade County under county-government ownership. It is a close structural peer to AAA: a single large regional utility with EPA consent decree exposure, hurricane vulnerability, and an active capital improvement program.
• San Francisco Public Utilities Commission: SFPUC operates the regional water, wastewater, and power systems for San Francisco under municipal ownership. Comparable to AAA as a public-utility franchise combining retail water, sewer treatment, and large capital programs with multi-channel customer service operations.
• Orlando Utilities Commission: OUC is a municipally-owned utility providing water, wastewater, and electric service to Orlando and surrounding areas. Comparable to AAA as a community-owned utility combining water and wastewater operations with published capital improvement plans and customer-facing digital portals.
• Philadelphia Water Department: PWD is the municipal water, wastewater, and stormwater utility for the City of Philadelphia. Comparable to AAA as a city-level authority handling integrated water/sewer/stormwater, operating under EPA oversight with multi-channel customer billing and infrastructure renewal programs.
• JEA (Jacksonville): JEA is the community-owned utility providing water, sewer, and electric services to Jacksonville, Florida. Comparable to AAA as a publicly governed multi-service utility with regulated rate structures, infrastructure capex programs, and digital customer service platforms.

Broad incumbents

• Severn Trent: Severn Trent is a major regulated water and wastewater company in the UK serving millions of customers. Comparable to AAA as a regulated monopoly utility with environmental compliance obligations, multi-year capital programs, and growing investment in digital customer service channels.
• Los Angeles Department of Water and Power: LADWP is the largest municipal utility in the U.S., providing water and power to Los Angeles. It is a broader incumbent peer: government-owned, multi-service utility operating extensive water infrastructure with active capital programs and digital customer platforms, but at vastly larger scale than AAA.
• American Water Works Company: American Water is the largest investor-owned water and wastewater utility in the U.S., serving 14+ million people across multiple states. Comparable to AAA as an operator of regulated water/wastewater systems with significant capex programs, but owned by public shareholders rather than government.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/ACUEDUCTOSPR
• YouTubeyoutube.com/ACUEDUCTOSPR
• Facebookfacebook.com/Acueductospr
• LinkedInlinkedin.com/company/autoridad-de-acueductos-y-alcantarillados-de-pr
• Instagraminstagram.com/ACUEDUCTOSPR

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Autoridad De Acueductos Y Alcantarillados De PR