CITY OF NEW CASTLE

What CITY OF NEW CASTLE does

The City of New Castle, Indiana is a municipal government entity serving the residents, businesses, and visitors of New Castle in Henry County, Indiana. The city is governed by an elected Mayor (Greg York) and City Council, and delivers essential public services including public safety (police, fire, EMS), water and wastewater utilities, sanitation and storm water management, parks and recreation (Baker Park, aquatic center, Osborne Park, Westwood Park, golf course), public transportation, building permits and code enforcement, cemetery services, and a municipal airport. Operations are supported by approximately 34 listed personnel across administration, public works, utilities, parks, court, and clerical functions.

The city operates an integrated e-government citizen portal built and maintained by CORE Business Technologies (cityofnewcastle.net). The platform consolidates online bill payment for utilities and municipal fees, a searchable staff directory, an events calendar with iCal export, GIS/mapping tools (streets, council wards, trash routes, zoning), a 'Report It' citizen issue submission system, a public document center, and ADA/Title VI compliance resources. Technology is provided as a managed service rather than developed in-house; there is no public API, no mobile application, and no documented AI/ML capabilities.

Revenue is generated through a mix of subscription-based utility billing (water, sewer, storm water, sanitation), property tax administration, one-time permit and contractor licensing fees, transaction-based fines and code enforcement violations, and usage-based recreation program fees (aquatic center admissions, park reservations). Service distribution occurs through three primary channels: a 24/7 online self-service portal, in-person walk-in services at City Hall (Monday–Friday 8am–4pm), and physical community facilities including parks, the aquatic center, community center, senior center, public library, transit hub, and golf course. The city is not a private enterprise and does not have funding rounds, investors, M&A activity, or external ownership.

Name

CITY OF NEW CASTLE

Legal name

City of New Castle, Indiana

Website

https://cityofnewcastle.net

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

The City of New Castle, Indiana is a municipal government delivering essential public services — utilities, public safety, parks, recreation, and permitting — to residents and businesses within its city limits, supported by an e-government portal built on CORE Business Technologies.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Housing Programs, Urban Planning, and Community Development (925), Utilities (221), Sewage Treatment Facilities (22132), Water, Sewage and Other Systems (2213), Administration of Urban Planning and Community and Rural Development (92512)

SIC

Water Supply (4941), Sanitary Services (4950), Refuse Systems (4953)

akta.pro industry

PRIMARYBPAIACAA

Mayor/City Manager & General Administration

Business & Public Services/Public Sector & Government Administration/Local/Municipal Government Administration

SECONDARYBPAIACAF

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities)

Business & Public Services/Public Sector & Government Administration/Local/Municipal Government Administration

SECONDARYEUAIAAAF

Public Works / In-House Municipal Collection Operations

Energy, Utilities & Environment/Environmental Services (Waste Management, Recycling & Remediation)/Municipal Solid Waste (MSW) Collection & Hauling

SECONDARYBPAIACAD

Municipal Tax & Revenue Administration (Local)

Business & Public Services/Public Sector & Government Administration/Local/Municipal Government Administration

SECONDARYBPAHAKAD

Urban Planning & Master Planning

Business & Public Services/Professional Services (Legal, Accounting, Consulting)/Architecture, Design & Planning Services

Keywords

• Municipal government services
• Public utilities management
• Parks recreation facilities
• Building permits inspections
• Public safety services

Headquarters

HQ city

New Castle, Indiana

HQ country

United States

HQ region

North America

Offices16 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Utility Services: Revenue from water, sewer, storm water, and sanitation services billed to residents and businesses
2. Permits and Licenses: Building permits, contractor licenses, and various municipal permits and fees
3. Property Tax Administration: Collection and administration of property taxes for the municipality
4. Fines and Violations: Court fines, code enforcement violations, and parking tickets
5. Recreation Programs: Fees for aquatic center, park reservations, and recreational programs

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

The City of New Castle, Indiana is a municipal government providing essential public services to residents and businesses within city limits, including public safety (police, fire, EMS), utility services (water, sewer, storm water, sanitation), parks and recreation, building permits and inspections, property tax administration, and community development. Services are delivered through City Hall walk-in offices, an online citizen portal for bill payments and service requests, and public facilities including the Aquatic Center at Baker Park, parks, community center, and public transit.

Product overview

The City of New Castle website is a municipal e-government platform providing citizens with access to city services and information. The core offering is a unified citizen services portal that integrates online bill payments, a searchable staff directory, an events calendar with iCal export capabilities, GIS mapping services, and citizen reporting tools. The site also serves as a document repository for meeting agendas, minutes, and ADA compliance materials. Built and maintained by CORE Business Technologies, the platform operates as a single integrated website rather than separate modular products.

Differentiator

Problem solved

Functional benefit

Products and services

• Water and Sewer Utility Services Water treatment and distribution plus wastewater collection and treatment (Water Pollution Control) provided to residents and businesses within New Castle city limits. Includes water plant operations, customer service through the Utilities Office, and monthly billing.
• Trash Collection and Sanitation Residential and commercial trash collection plus sanitation services operated by the MVH, Streets & Sanitation department and Sanitation Department. Includes seasonal services and regular pickup routes documented on the GIS trash collection routes map.
• Storm Water Management Storm water utility service for management of runoff and drainage within municipal boundaries, billed to property owners as part of the utility services portfolio.
• Police and Public Safety Services Law enforcement services provided by the New Castle Police Department including Administration, Uniform/Investigations Division, Reserves, Records, and Police Merit Commission functions. Serves residents and businesses within city limits.
• Fire and Rescue Services Fire suppression, investigations, public education, training, and emergency response delivered by the New Castle Fire & Rescue Department, including the Shop with a Fireman community program.
• Emergency Medical Services Emergency medical response, quality of care oversight, and equipment management provided by the EMS Department under the direction of the EMS Chief.
• Baker Park and Recreation Facilities Baker Park recreation complex at 2200 S Main St including shelters, playground, sports courts, and concession stand, open April through October from 8am-8pm. Includes reservable picnic shelters and the Lowe Park, Skate Park, Armory, Mini Parks, and Osborne Park facilities.
• Aquatic Center at Baker Park Public swimming pool with splash pads and concession stand located at 2001 S Main St, operating Monday-Saturday 11am-6pm and Sunday 12pm-6pm with daily admission fees during the operating season.
• Building Permits, Contractor Licensing, and Inspections Building permits, contractor licenses, Board of Zoning Appeals, Planning Commission, Redevelopment Commission, and Contractor License Board services for commercial and residential construction within city limits. Includes code enforcement and inspections.
• New Castle Community Transit Public transportation services including special needs passenger transportation, with a Transportation Advisory Committee and Title VI Plan, based at 201 S 25th St.
• South Mound Cemetery Services Cemetery operations including South Mound Cemetery and West Lawn with documented fees, history, and regulations, managed by the Cemetery Superintendent and Cemetery Clerk.
• Westwood Golf Club Public golf course at 1742 W Country Club Dr providing recreational golfing opportunities to residents and visitors.
• New Castle Municipal Airport Public municipal airport at 2912 E County Road 400 S operated with oversight by the Board of Aviation Commissioners for general aviation and aircraft operations.

Quantifiable outcome

• ADA compliance and accessibility updates across city facilities and services

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Scale indicators1 record

Recent moves4 records

Expansion highlights4 records

Direct peers

• City of Greenfield, Indiana: Small Indiana municipal government operating utilities, public safety, parks, and permitting for a similar population base. Comparable peer on scale and Indiana-specific regulatory environment.
• City of Kokomo, Indiana: Indiana municipal government of similar size and service scope (water, wastewater, police, fire, parks, permits). Directly comparable small-city peer in the same state regulatory framework.
• City of Marion, Indiana: Small Indiana city with comparable population, manufacturing heritage, and full municipal service mandate (utilities, public safety, parks, permits). Directly comparable on scale, service mix, and demographic profile.
• City of Richmond, Indiana: Eastern Indiana municipal government operating full-service utilities, public safety, parks, and recreation. Directly comparable in scale, geography, and industrial-city character.
• City of Anderson, Indiana: Similar small Indiana municipal government in Madison County providing comparable full-service municipal operations (utilities, public safety, parks, permits). Faces analogous population and economic challenges, making it a directly comparable peer in scale and service mix.
• City of Shelbyville, Indiana: Nearby Indiana municipal government of similar size serving a comparable rural-Indiana population base with the same full municipal service mandate. Directly comparable small-city peer.
• City of Muncie, Indiana: Mid-sized Indiana municipal government operating utilities, public safety, parks, transit, and permitting — a directly comparable peer in service portfolio and Indiana regulatory environment, with a similar manufacturing-economy heritage.

Others

• Granicus: Government technology provider specializing in council meeting management, public records, and citizen communications for municipalities. Adjacent ecosystem participant — comparable because it serves the same municipal workflow (meetings, agendas, document access) that New Castle performs on its own platform.

Broad incumbents

• CivicPlus: Established govtech vendor providing municipal website platforms, citizen engagement tools, and service-request systems to thousands of small and mid-sized cities — directly comparable technology layer to what New Castle deploys via CORE BT.
• Tyler Technologies: Large government-software platform provider serving municipal governments across the US with ERP, utility billing, permitting, and civic engagement software. Comparable because it underpins the technology stack that small municipalities like New Castle rely on to deliver citizen services.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/city-of-new-castle

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CITY OF NEW CASTLE